Uccx - call redirect

I have a script that is doing many call redirect. One of my redirect to going to an outside line.
example:
13035554444
this can not be completed. what am I missing?

Hi Derrick
Have you checked the Calling search space assigned to CTI Ports and that the dialed number includes the access code to select outside line based on route pattern configured on CUCM?
HTH
Regards
Carlo
Sent from Cisco Technical Support iPhone App

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Masking the displayed destination in Call Redirect situation

We have a Helpdesk script in UCCX that redirects the caller to a specific internal DN during on-call hours (after hours), instead of routing to the CSQ. Helpdesk technicians change a call forward all setting on that redirect DN to reflect whatever external mobile phone number is on call during a particular week.
The problem is that we do not want to disclose the redirect destination (neither the internal DN nor the currently assigned call forward all external mobile number). Currently, once the redirect is successful and the system calls the on-call mobile number, the original internal caller to the Helpdesk will see that final destination number displayed on the phone placing the call.
How can I manipulate the display of the called number for that call redirect?
Thanks a lot for any pointers,
Matthias

Thank you very much, that did the trick! :-)
I'm quite the newbie in UCCX so I wasn't sure if I just couldn't find it there due to my lack of experience... I tried the translation pattern in CUCM instead and that worked without a hitch. I now have UCCX redirect to the pattern configured in CUCM, which translates to my internal on-call destination. What's nice is that I can separately control called name and number restrictions... I restrict the number only but can still display the name label of the internal extension.
Matthias

UCCX voicemail redirect

Good evening everyone,
I'm hoping someone can give me some assistance with this question about uccx scripting as I am new to scripting and can't follow the logic. I see in the script that there is a menu option then voicemail then a Dequeue, which I gather takes the call out of any queue it is in, then a 'redirect' invoked to the voicemail pilot. What I don't understand is that it's sending the call to the voicemail pilot (by the logic I'm looking at the script), which is the voicemail number for all users, but in all actuality the call is sent to a unity voicemail box that is also a route point. In this example the route point/unity box is ext. 5740. I have attached the piece of the script, but I can't understand how by looking at this script it "knows" to send to that voicemail box, when the "to strVMPilot" is the voicemail pilot. Also, under checking the properties of the 'Call Redirect' the called address is reset to a name of CBred, but the value is set to "". I was thinking it would be set to the actual unity- voicemail box, but it was not.I hope I'm giving enough info and that I don't sound to wildly inaccurate. Thanks in advance.

I dont disagree and of course the idea is to send the call to desired number, for example lets say I want to send the call to user with DN 2000 voicemail box without ringing it, the best solution is to redirect the call to lets say 11112000 which is defined as CTI RP on CUCM with profile mask of XXXX and set to forward all to VM. Keep in mind you cannot start the redirect string in UCCX with * or # hence 1111 or anything non-overlapping in your dial plan.
However if you simply point to the voicemail pilot (which the question is about) then the call when answered by unity will attempt to find a mailbox with the originally dialed number which is the CTI RP that was used to send the call to UCCX, so one can add that as alternate extension on desired mailbox.
HTH,
Chris

Problem with "call redirect" in CRS script

Hi all,
I have just started to get myself familiar with scripting in Cisco CRS (version 5.0(2) but have run in
to a problem which I do not understand.
I have created four applications and three queues. One application is just a menu script, that
when the appropriate key is pressed, redirects callers with the "call redirect" function to the
trigger entry number of one of the other three applications which is assigned to a queue.
When a call goes directly to the trigger, not through the menu script, the call is correctly added
to the historical reporting database. When the call is redirected by the menu script, it will not
show up in historical reporting.
scenario:
external number1 --> Menu --> choice 1 --> call redirect(external number2)
--> choice 2 --> call redirect(external number3)
--> choice 3 --> call redirect(external number4)
external number2 --> queue1
external number3 --> queue2
external number4 --> queue3
Thank you for your help.
kind regards
Andreas

Hello Jonathan,
for instance in the Contact Service Queue Activity Report (by CSQ) the calls, redirected by the menu
script, do not show up in the total/handled or abandoned calls count. In realtime reporting an active call
coming from the menu script is shown as reserved.
thank you
kind regards
Andreas

CUE Call Redirect not working

Hi,
I have a CME box connected to a CUE (running on ISM on the same router).
Everything works fine so far, but I have a strange problem with the "call redirect" function in CUE:
It´s only working when I´m calling the CUE script from an internal phone (an ephone/dn of the CME) without any problems
(the call is forwarded to whichever number i configure).
However, if the call comes from the outside (PSTN) and is forwarded to the CUE, the "call redirect" in the CUE script doesn´t work;
the call gets just disconnected then.
Any hints of how to troubleshoot this?
Configuration on CME (I´m calling the dn 100, which is forwarded to the 999 (CUE):
ephone-dn 50 dual-line
number 100
call-forward all 999
dial-peer voice 999 voip
description CUE Application
destination-pattern 999
session protocol sipv2
session target ipv4:1.1.1.1
dtmf-relay sip-notify
codec g711ulaw
no vad
Many thanks!
Heinz

Hello Heinz,
Can you make a test and collect the below debugs
1) Debug voice ccpai inout and debug ccsip message
2) also post the show run.
Regards
Nadeem Ahmed

Problem with Call Redirect step

Hi
I am trying to use Call Redirect step to forward the calls to receptionit's voice mail box after office hours.
My script is very simple.
Start
Accept
Call Redirect (destination: voice mail pilot number, Called address reset to receptionist extension)
End
Haven't included the date and time checking.
But it just doesn't go to receptionist's voice mail box.
The strange thing is, when I call the number (CIT route point for reception), it goes to helpdesk's voice mail box...
I have another script (not done by me) for helpdesk with IVR, where you can press 2 to leave voice mail. It works fine. And its using the same script.
But I didn't copy the script.
Where did I possibly make a mistake?
I have been struggling it for 3 days
Regards,
Raymond

Your configuration looks fine, and I'm sure you can see that it's nearly identical to the working script.
So there's something else at play here.
First thing I can see is, you sent a screenshot of a script off your PC, and not from the repository of the server. So, it is possible that the script loaded into memory is different than the script you are showing us. Do this: log into AppAdmin, and click on the application, note the script file name, then in your Editor go to File > Open, and select the script repository icon (purple icon) then open the default folder, then open the script from there. This will be the actual script in use.
Second, refresh your application. You could be working off the script in the repo, but forgetting to refresh the application.
Third, you said your script, which was created from scratch, goes to 650666, which just happens to be the mailbox from the help desk script. I think that's a little too convenient, and would like to see a screenshot of a route plan report for 4000 and for 650666.
Last, are you using the same CCG on your trigger as the working helpdesk script?
Anthony Holloway
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UCCX Call Recording on 7912 phone

Hello All,
Does anybody know if you are able to do UCCX call recording on a 7912 phone? I do not see the option within the 7912 device configuration page to span the port to the PC even though the 7912's do have two ethernet ports on them and daisy chain the PC onto the network. The firmware for the 7912's is 8.0 (3). The latest and greatest firmware is 8.0(4) so i do not beleive it to be related to that - I am thinking unfortunately that they 7912's cannot perform call recording and will need to be replaced.
Thanks in advance for the feedback!!
Paul

Correct, the 7912 does not support Built in Bridge. You would need to use Desktop Recording or SPAN. Or switch to something like the 7911.
(See https://supportforums.cisco.com/thread/302779)
Tom

Quering UCCX Call Centers from a linux server

Hello,
I would like to query the UCCX call center server in our environment from a linux server and am looking for some light guidance. I work with MySQL and PHP and am quite comfortable with both, but most of my work in these areas are in web development. UCCX run Informix, but as I understand, SQL queries are supported. Do I need to download and install an ODBC or JDBC driver in order to do this? How would I go about setting up a server to be able to query information from the UCCX server for rendering to a web page? Any help is appreciated.

Hi Anthony (how' it going)
I'm looking to pull pretty standard stats and post them to a web page (so, a wallboard basically). I can use PHP to authenticate to a mysql server and pass queries, then render the output however I need. I'll like to see if I can do something like this for CUCCX, but I'm not sure how to connect from Linux to something that's not a MySQL server (I'll worry about the db schema after connectivity is sorted out). Have you done any work in this regard?

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Hi,
I've built the UCCX call back script which works fine for 10 digits direct lines. In case, if caller doesnt have a direct line, and he wants to leave a 10 digits pilot number followed by 5 digits internal extension number. How to achieve this in UCCX?
For example - 614-XXX-XXXX (extension XXXXX)
Has anyone done something similar in the past? Would really appreciate your quick response.
Thanks.

Thanks Anthony. That means,
- Use 10 digit number in "Destination" field of Call Consult transfer step
- Provide extension number in the "Outpulse Digits" field
- What does "Timeout" mean in this step?
How the pause things work in this step. I mean, once 10 digit number is dialed and connected, then is there any pause in between before extension number is dialed by the system automatically? What typically happens is, company will have the welcome greeting, then they offer you an option of dialing party's extension number? If there is not enough pause in the "Call Consult transfer" step, how will it be taken care of ?
Thank you very much !

IP to IP / UCCX calls fail

I`m doing a IP to IP call via CUBE,
the ip to ip calls are working properly, but when I place a IP to IP UCCX call, I press 1 to route to the agent and the call is dropped getting the following error on the CUCM traces:
01:21:24.477 |StationCdpc - ERROR active10: hold rejection|5,200,16,1.498662^10.21.18.7^ELDOR_4711
01:21:43.512 |Transferring - handleTransferErrorPreStart, ERROR fid=[140], Retaining Calls, xferring[5, 98279219], xferred[5, 98279217]. infoCause=63, clearCause=0|5,200,16,1.498667^10.21.18.7^ELDOR_4711
01:21:55.522 |MediaManager(35202)::wait_AuConnectErrorInd, mCleanupPreallocatedMTP=0|5,200,16,1.498669^10.21.18.7^ELDOR_4711
And after this the h.323 leg, drop the call.
10.21.18.7 = UCCX
Working call flow:
SPO PHONE -> SPO CUCM -> SPO H.323 GW -> VPN SITE TO SITE -> NEXA H.323 GW -> NEXA CUCM -> NEXA PHONE
Non working call flow:
SPO SITE -> SPO H.323 GW -> VPN SITE TO SITE -> NEXA H.323 GW -> CUCM -> UCCX -> AGENT
I really appreciate any help provided.

Hi Jefferson,
I would start by looking at the CCX engine log to see why the transfer is failing. I assume that CTI port's CSS has the partition of the agent phone? The MIVR log should tell us why it is failing.
-thanks
Mohana

Virus try to brute-force my unlock screen pin on iPad immediately after FaceTime call redirect

Hi all!
I guess there could be exploit in FaceTime/call redirection proto. It's the 3rd time when I see my iPad is flashing with digits brute-forcing pin code to unlock screen and does not react on any touch or buttons.
The scenario is as following:
1. I receive a call on iPhone
2. Call is redirected to iPad via FaceTime
3. After call is answered from iPhone, iPad do not fall into sleep
4. iPad does slide to unlock!
5. iPad start flashing with digits (it looks the same when you tapping and after any touch digit flashes). The sequence is traditional: 1111,1211,1221,etc,etc...
6. Finally iOS blocks pin entering with timeout and iPad back to normal operations, reacts on buttons and touches.
I talk about iPad2/iPhone4S running latest iOS 8.3.
If anybody get the same problem, please write here.

What you describe sounds more like a problem with your iPad's touchscreen than a hack. There's no known method for brute-forcing the lockscreen code in that manner.
Note that the sequence you describe isn't really "traditional"... the only digits you describe as being used are 1 and 2, which are right next to each other... a problem with the touchscreen in that region could easily explain that. Use a soft, slightly damp cloth to clean the screen. If that doesn't help, contact Apple for diagnosis and service.

Place Call step or Call Redirect

Hi there,
I have a scenario where after hours i need to transfer to mobile phone A but if it does not answer for whatever reason it needs to go to mobile phone B.
Can i use the Place Call step to achieve this? The Place Call step has the No Answer branch that Call Redirect does not?

use Call Consult Transfer instead.

Call Redirect CID

So no matter how I set the Call Address in this step it still sends the CID of the person calling the application. I want to send a very specific CID, the Trigger assigned to the application. I set that as the Mask on the Trigger, and in the Call Redirect Step, I tried PRESERVE and also Resetting to the Called Number, the result is that the CID of the calling party, not the calling id of the Trigger is sent?
Duh.....?

Did you ever resolve this? Thanks

Call Redirect

Hoping someone can provide me some guidance.
I have a call redirect step working in a lab environment. However, it is not transferring out when using the same code in a customer environment.
In CCX, I see the Calling Search Space for Redirect is setup to the Default Calling Search Space- both environments. What configuration could I check next?

Have you checked with DNA that the the CSS assigned is able to dial the number you wish to dial?
Aaron

Call Redirect within Menu Step

I've got a Call Redirect step under option 1 of a Menu. When placed outside of the menu, it works fine. When I move it under keypress 1 of the Menu, the 1 is sent along with the redirect. This results in CXN getting extra dtmf. I've worked around this by ignoring that keypress in that specific mailbox's caller input, but it'd be nice to understand this going forward. I thought this is what the flush input buffer setting would do, but it doesn't seem to have any effect and CXN is getting the additional 1 either way.
thanks,
will

I moved the redirect outside of the menu which is fine since it's referenced from other points in the script. 7000 is a vm pilot. 5855 is a mailbox. The CXN vm port status shows the 1 DTMF being passed. I just changed the menu prompt to 2 just to confirm that I was seeing 2 getting passed to CXN to validate my assumption that it was the menu keypress digit being passed, but not seeing anything strange on the vm port status. Then I changed the menu to use 1 again, saved, updated, and made another test call and the vm port status didn't show anything strange any longer.
I'm coming out of a hazy late night/early morning troubleshooting experience, and I'll just consider it resolved. I'm confident that what I saw is what I saw but with the issue cleared up I can't provide a screenshot or copy/paste from the port status monitor output or any logs.

Uccx - call redirect

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