UCCX - Call Waiting Tone?

Does anyone in the community know of a way to send an audible tone to agents (via the ear piece) when a call is in a Queue they belong to?
My client is replacing an Aspect system which offers this functionality and they would like to have this when UCCX is implemented.
Thanks,
Tom

The only idea I have seen on this topic is to create a shared line appearence with the Idle Alert Setting set to Beep and the Busy Alert Setting set to None on all of the agents' phones. Within the script you can use a place call step to ring the DN for a few seconds and then just terminate it right away. It's far from ideal but it's better than 'not possible'. Be careful with your CTI Port utilization here; I would add a sepearate CCG for this.

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SPA 5xx Call Waiting Tone Length

I am struggling to shorten the Call Waiting Tone length on a Cisco SPA514g, running sofware ver. 7.5.3, hardware ver 1.0.0.
I am using the Metaswitch SIP Provisioning server to send a custom config fragment <Call_Waiting_Tone>440@-5;1(.1/.1/1)</Call_Waiting_Tone> to the phone.
I have verified via the phone ui that the value is successfully entered in the "Call Waiting Tone" field under the "Regional" tab. The tone length never changes. I can remove it altogether, but not affect the -db levels or the length.
Any ideas or suggestions?

I've recently ran into this issue also. I found it happens whenever I set my remote media gateway model to anything other then the default ringtone I get the extremely long CW beep. When I set it to the default Cisco Synth tone the tone follows the config UI you stated above.

Dropped calls after call waiting tone

I have been getting intermittent dropped calls for the past month when receiving incoming call waiting tones. I reported it to comcast call center. They said they performed a remote test but I never saw any resetting of the modem take place. The agent said it must be the modem. I told her that the modem (DPC3141 - Triple Play) was 3 months old and the levels were almost perfect at the modem. The agent said she would send a tech to replace the modem. I felt that it was a canned response because she really didn't know what was wrong. I later cancelled the dispatch because I didn't feel it was a modem issue. Any one out there experience same symptoms? I live in Boynton Beach, Fl.

Hi,
Please update to the latest version for Lync server 2013 and test again.
You can use the Lync server logging tool on Mediation server and FE server for further troubleshooting.
Here is the link of using the Lync logging tool:
http://blog.schertz.name/2011/06/using-the-lync-logging-tool/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
If Lync server 2013 not have Lync logging tool you can download Microsoft Lync Server 2013 Debugging Tools separately in the link below:
http://www.microsoft.com/en-in/download/details.aspx?id=35453
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

SPA112 no call waiting tone - works in PAP2T

Hi,
SPA 112 fw 1.3.2
We are using an spa112 with Asterisk. The phone is not hearing a call waiting tone; the caller just hears that the extension is busy. Using an older pap2t, call waiting tone works fine.
I've tried turning on and off Call Waiting Service.
Thank you.

Hard to give useful advice with almost no detail. I assume you didn't enabled the CW feature properly.
Catch the SIP dialog between Asterisk and SPA112 (use 'sip set debug ...' command of Asterisk's console). Also, turn on syslog&debug messages on SPA112 and catch them as well. It will help with further analysis.

UCCX Calls Waiting in Queue Customer Request

Hi. Currently we have a customer with a no so common request. Their supervisors would like to have the ability to see Caller ID for the people waiting in queue. They currently only see the longest call in queue (time) and how many calls in queue (total calls). Also they would like the option to pick any call they want from all calls waiting on queue. At least for the Supervisors.
Supervisors are saying that they work on a previous CallCenter environment and they were able to accomplished those 2 request. See Caller ID of the people waiting on queue and also the ability for the supervisor to choose any call they want to from the ones waiting on queue. I don't know if that was a feature out of the box for that particular Call Center environment (Don't know the vendor CC) or if it was a custom job.
Any ideas? Is it possible on UCCX?
-Jose

Hi,
can you please tell me the license level of your UCCX? Premium, Enhanced, Standard or IP IVR?
G.

HT4528 I keep hearing a call waiting tone on my Iphone 4S when I am talking on my phone?

I keep hearing a tone for call waiting when I am talking on my Iphone 4S and there is no call waiting all?

I am having the same problem. I downloaded it from my 4S and my ITunes account shows it was downloaded. It's not listed in the ringtones on my 4S. When I open ITunes, and plug in my 4S, I can look at the media on my device. There is a checkmark next to it and a circle to the far left, but it is not on my phone. This has not happened before. Hopefully there will be an answer soon.

6233 call waiting tone when in a car kit

Can anyone help with this one? when on a call with a 6233 there is an obvious audible tone to alert you to the fact that you have another call coming in. However when in a car kit this tone is not obvious and calls are being missed altogether. Is there any way to resolve this? Can I get an audible tone to alert me to calls. Your help would be appreciated.

No

Call waiting disconnects first call on SPA-3102

Ive got this strange problem.
When on the phone using Line 1 (voip account):
1. I hear a call waiting tone,
2. I press the flash hook and accept the second call.
3. The first one gets disconnected.
Some details about my setup:
Enabled Codecs are G.729, G.711u and G.711a
Preferred codec G.729
Use Preferred Codec Only: NO
Timer values: I found the PSTN flash hook timer value which is set at .25 sec. But this problem is when using Line 1 VoIP. So I doubt this is the issue.
Now I "think" the SPA3102 can handle two G.729 calls (I think the spa3000 only did one G.729 codec). But even if this was the case, the codec shouldn't be a problem as my provider will allow BOTH G729 and G711.
Any help with this is really appreciated !!
VoIP Addict

try the following values. these worked fine on a DECT phone according to another forum..
Hook Flash Timer Min: 0.06
Hook Flash Timer Max: 0.2
Callee On Hook Delay: 0
Reorder Delay: 5
CPC Delay: 0.5
CPC Duration: 0.1
Hook Flash Tx Method: NONE
--using a panasonic cordless phone Hook Flash Timer Max: .3 then set Flash Time on the phone itself to 400ms to 600ms..
| isolate! isolate! isolate! |

Call Waiting / Conference call / Call Held Notification

I do not get a notification saying Call waiting when i call other person who is on another line. Other phones have the notification where it show is a conference is active or if your call is on hold. Is there a way for me to get this notification on my Iphone.

I'm not sure I quite understand what it is you are asking. Of course, not many others have either, that is why you didn't get a reply to the first time you posted this. It wasn't necessary to post a second time, you could have just bumped the first post.
If I understand you correctly, you are expecting some type of notification on your phone when you call someone else and they are on their phone? Generally, unless they have call waiting, you get a busy signal. If they have call waiting, you can hear the phone ringing in your ear, but unless the other party answers, you get no type of notification. I've never heard of any type of notification like that before. My guess would be to contact the carrier, but again, this is something I've never heard of before.
Or are you referring to you getting a call waiting tone on your phone if you are using the phone and someone else calls you?

Using CUIC to Show Calls Waiting on UCCX 9.0.2

Hi,
I am about to deploy UCCX 9 for a customer, and they want to use CUIC to replace their existing wallboard. This appears to be fine with the exception that none of the existing or available report definitions show calls waiting (as they are based on the Historical Reports Package).
Can anyone offer any advice, or share a report definition that would allow me to show this?
Regards
Tony

Hi Tony
I've not played with CUIC properly myself, but basically you need to get a Lab or NFR kit for CUIC Premium; with that you can created customised reports and import those to the UCCX system.
Regards
Aaron

On an iPhone 5, iOS 8.1.2 (12B440), how do i get rid of an "email waiting" tone whenever I make a call -- there's no email waiting

on an iPhone 5, iOS 8.1.2 (12B440), how do i get rid of an "email waiting" tone whenever I make a call -- there's no email waiting

This sounds like something specific to your cellular carrier or plan options -- some offer a voicemail to email option for example. If you are actually hearing the words "email waiting" when you place a call, I would contact the carrier.

I don't hear the call waiting distinctive ring/tone??

Both my best friend and I have Verizon wireless. When i'm on a call and she calls me she can hear the call waiting distinctive ring however when i call her and she's on the phone i don't hear it.
My question is why is that possible?

aiden17 wrote:
Yes it does help. I really dont like it and i have been wanting to get that removed, the distinctive ring. I have searched to see if its possible and alot of information contradics one another.
Do you think eventually verizon will remove it permantely across the board?
I'm confused. In your OP you say you don't hear it. Now you say you would like it removed. If you don't want it AND don't hear it, what's the problem?

Call Waiting, Exchange Peak On/Off, Ring tone voly...

When are Nokia supposed to fix:
Call Waiting Error for Telia & 3 users in Sweden that appeared after 12070 update?
When do we get Peak On/Off when using Exchange sync?
Separate volym for Ringtone and other Media so you don't miss a call?
Wy don´t Nokia send an Symbian phone to MS so they know what we want in a Nokia phone!!
I like both Symbian and Windows Phone and I need to have both now to get complete.
Windows Phone good user interface. Symbian all settings and features.
Kads

Please search the forums...you'll see several post for the same question...
Pulling the battery is the only way stop it. It'll work normal for a while and then happen again. Known issue with the 5.0 software upgrade.

I have an Iphone5s and use Verizon. Frequently when I am on a call, it sounds like there is an incoming call which does not show up in either call waiting or missed calls.

I have an Iphone5s and use Verizon. Frequently when I am on a call, it sounds as if there is an incoming call but it does not show up in call waiting or in missed calls. When I went to check on line, the fix involved a screen that I did not even have on my phone. Anyone else have this problem and is there a solution? I can't seem to get tech support at Verizon. Boo.

Hi Debsy1,
Thanks for the additional details! Let's get this issue resolved. What software version is the device on? Please reset the Network Settings on the device. Go to settings>general>reset>reset network settings. Please Note: Audio alerts may also indicate delivery of incoming text messages or emails. The tone will vary based on the type of information being delivered to the device. Tones may also indicate low battery charge or inadequate signal strength. Keep me posted with results.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

1.call information such as call waiting,call forwarding, call holding is not working when caller the call me or im wait for my call i cant see any title by iphon , and also holding is the same.2. there is not any option for call baring.

Hi. please solve my problem.
.call information such as call waiting,call forwarding, call holding is not working when caller the call me or im wait for my call i cant see any title by iphon , and also holding is the same.2. there is not any option for call baring.3.playback music is not hearing by second partner during the call.4.i cant select ringing ton from saving tons.
thank you in advance.

Hi Ersin,
Exception 1 would seem to be FORMATTING_ERROR, which suggests something in the design of the Smartform. However, that doesn't fit with the form being generated from a report, but only erroring when called from a function module. I can think of no reason why the different calling method would be a factor.
When FORMATTING_ERROR is raise it should also set a message ID and number, are you able to determine what they are?
Regards,
Nick

UCCX - Call Waiting Tone?

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