UCCX - Can I get a report on hold time for one call

Hello, is it possible to report on the hold time for one particular call? We have a customer claiming they were on hold far longer than the agent claims. We are running UCCX 8.5, with CUCM 8.6.
Thanks,
Josh

Hi, it's probably the Agent Detail report you are looking for.
Also, take a look at the reporting guide for UCCX 8.5.
G.

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UCCX - Can I get a report on hold time for one call

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