UCCX change work flow group based on CSQ

Does it possible to assign a work flow group to a CSQ, or change the work flow group from script ?
Rg,
Gerald.

gerald.chong wrote:Thanks for the explanations. I understand the layout can be change via the script, but that I am require to do is to have different wrapup code based on different queue. Will it be possible ?
Sadly, I don't think this is possible. I just looked into this a couple weeks ago for a customer that asked us for the very same thing. The only built-in alternative I was able to offer them is to load up the entire wrap-up code list carefully sorted and prefixed, like "HR: Tax Changes" and "HR: Benefits Changes" and "OtherTopic: Reason 1" and "OtherTopic: Reason 2". I believe there's no built-in limit to number of wrap-up codes.
As another alternative, my company (and several others) have external wrap-up code applications that are much more flexible, and can offer different wrap-up codes on a per-CSQ basis. It was written to fill wrap-up code needs back before UCCX gained built-in wrap-up codes, so we don't really sell it too much these days, but it does fill a need here and there for certain customers.

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