Uccx Critical Cisco Service Manager Error

Hi
I have a issue. The UCCX trigger suddenly did not work, and I had to restar the engine service. The log service down at 12:57. The log indicate Critical, Cisco Service Manager message.
The UCCX version is 8.5.1.10000-37
TIA
Cristian.

Hi Cristian,
This is the event viewer logs which show the message for all the services. Even the Service restart will be logged and this log is not a true indicator of a service failure.
The points to note next time is:
1. What is the status of the CTI RP on the CUCM when it fails?
2. What is the status of the CTI Ports when the call fails?
3. Are the internal calls to the RP working fine?
4. Collect the MIVR and JTAPI logs from UCCX and CTI manager logs from CUCM and analyze for the failure.
The above should help you in finding the root cause.
Regards,
Arundeep

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http://support.microsoft.com/kb/2799605/de
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http://support.microsoft.com/kb/2833839
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Best Regards,
Amy
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

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   at Microsoft.EnterpriseManagement.HealthService.DataItemBase.GenerateItemXmlInternal()
   at Microsoft.EnterpriseManagement.HealthService.DataItemBase.GetItemXml()
   at Microsoft.EnterpriseManagement.HealthService.DataItemBase.QueryItem(XPathExpression xpathQuery)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.TokenReplaceWindowsWorkflowTaskParameterValue.TokenResolver(String tokenValue)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.TokenResolver.RegexMatchEvaluator(Match m)
   at System.Text.RegularExpressions.RegexReplacement.Replace(MatchEvaluator evaluator, Regex regex, String input, Int32 count, Int32 startat)
   at System.Text.RegularExpressions.Regex.Replace(String input, MatchEvaluator evaluator)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.TokenResolver.Resolve(String str)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.TokenReplaceWindowsWorkflowTaskParameterValue.GenerateWindowsWorkflowTaskParameterValue(String elementTemplate)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskParameterValue.Resolve(TokenReplaceWindowsWorkflowTaskParameterValue resolver)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskArrayParameter.Resolve(TokenReplaceWindowsWorkflowTaskParameterValue resolver)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTask.Resolve(DataItemBase[] dataItems)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowWriteAction.ProcessDataItems(DataItemBase[] dataItems)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowWriteAction.OnNewDataItems(DataItemBase[] dataItems, Boolean isLogicalSet, DataItemAcknowledgementCallback acknowledgedCallback, Object acknowledgedState, DataItemProcessingCompleteCallback
completionCallback, Object completionState)
   at Microsoft.EnterpriseManagement.HealthService.Internal.InputPortCallbacks.InputStreamBatchedAcknowledgedCallbackHandler`1.InputPortCallbackImplementation(DataItemBase[] dataItems, Boolean isBatchLogicalSet, DataItemAcknowledgementCallback
acknowledgementCallback, DataItemProcessingCompleteCallback completionCallback)
   at Microsoft.EnterpriseManagement.HealthService.Internal.ModuleContainer`1.Microsoft.EnterpriseManagement.HealthService.Internal.IModuleContainer.DeliverDataToModule(UInt32 inputPortNumber, DataItemBase[] dataItems, Boolean isBatchLogicalSet,
DataItemAcknowledgementCallback acknowledgementCallback, DataItemProcessingCompleteCallback completionCallback)
   at Microsoft.EnterpriseManagement.HealthService.Internal.ManagedHostHelper.Microsoft.EnterpriseManagement.HealthService.Internal.IManagedHostHelper.DeliverBatchedDataToModule(UInt32 inputPortNumber, Object moduleInputReference, DataItemBase[]
dataItems, UInt32 dataItemCount, Boolean isBatchLogicalSet, Object completionReference)
Event Xml:
<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='HealthService'/><EventID Qualifiers='49152'>4513</EventID><Level>2</Level><Task>1</Task><Keywords>0x80000000000000</Keywords><TimeCreated
SystemTime='2014-03-13T15:10:00.000000000Z'/><EventRecordID>4953905</EventRecordID><Channel>Operations Manager</Channel><Computer>CTR-SCSM-MS01.sp.local</Computer><Security/></System><EventData><Data>CTRPROD</Data><Data>WorkItem_SetFirstAssingedTo_RelationhsipAdd_Rule</Data><Data>Destino
do Fluxo de Trabalho (interno)</Data><Data>{383E578B-E1C9-2802-0047-815853405778}</Data><Data>DeliverDataToModule</Data><Data>'', hexadecimal value 0x1F, is an invalid character.</Data><Data>Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowWriteAction</Data><Data>System.ArgumentException:
'', hexadecimal value 0x1F, is an invalid character.
   at System.Xml.XmlEncodedRawTextWriter.InvalidXmlChar(Int32 ch, Char* pDst, Boolean entitize)
   at System.Xml.XmlEncodedRawTextWriter.WriteElementTextBlock(Char* pSrc, Char* pSrcEnd)
   at System.Xml.XmlEncodedRawTextWriter.WriteString(String text)
   at System.Xml.XmlWellFormedWriter.WriteValue(String value)
   at System.Runtime.Serialization.XmlObjectSerializerWriteContext.SerializeAndVerifyType(DataContract dataContract, XmlWriterDelegator xmlWriter, Object obj, Boolean verifyKnownType, RuntimeTypeHandle declaredTypeHandle, Type declaredType)
   at System.Runtime.Serialization.XmlObjectSerializerWriteContext.SerializeWithXsiType(XmlWriterDelegator xmlWriter, Object obj, RuntimeTypeHandle objectTypeHandle, Type objectType, Int32 declaredTypeID, RuntimeTypeHandle declaredTypeHandle, Type
declaredType)
   at System.Runtime.Serialization.XmlObjectSerializerWriteContext.InternalSerialize(XmlWriterDelegator xmlWriter, Object obj, Boolean isDeclaredType, Boolean writeXsiType, Int32 declaredTypeID, RuntimeTypeHandle declaredTypeHandle)
   at System.Runtime.Serialization.XmlObjectSerializerWriteContext.InternalSerializeReference(XmlWriterDelegator xmlWriter, Object obj, Boolean isDeclaredType, Boolean writeXsiType, Int32 declaredTypeID, RuntimeTypeHandle declaredTypeHandle)
   at WriteArrayOfanyTypeToXml(XmlWriterDelegator , Object , XmlObjectSerializerWriteContext , CollectionDataContract )
   at System.Runtime.Serialization.CollectionDataContract.WriteXmlValue(XmlWriterDelegator xmlWriter, Object obj, XmlObjectSerializerWriteContext context)
   at System.Runtime.Serialization.XmlObjectSerializerWriteContext.InternalSerialize(XmlWriterDelegator xmlWriter, Object obj, Boolean isDeclaredType, Boolean writeXsiType, Int32 declaredTypeID, RuntimeTypeHandle declaredTypeHandle)
   at System.Runtime.Serialization.XmlObjectSerializerWriteContext.InternalSerializeReference(XmlWriterDelegator xmlWriter, Object obj, Boolean isDeclaredType, Boolean writeXsiType, Int32 declaredTypeID, RuntimeTypeHandle declaredTypeHandle)
   at WriteResultToXml(XmlWriterDelegator , Object , XmlObjectSerializerWriteContext , ClassDataContract )
   at System.Runtime.Serialization.ClassDataContract.WriteXmlValue(XmlWriterDelegator xmlWriter, Object obj, XmlObjectSerializerWriteContext context)
   at System.Runtime.Serialization.DataContractSerializer.InternalWriteObjectContent(XmlWriterDelegator writer, Object graph, DataContractResolver dataContractResolver)
   at System.Runtime.Serialization.DataContractSerializer.InternalWriteObject(XmlWriterDelegator writer, Object graph, DataContractResolver dataContractResolver)
   at System.Runtime.Serialization.XmlObjectSerializer.WriteObjectHandleExceptions(XmlWriterDelegator writer, Object graph, DataContractResolver dataContractResolver)
   at System.Runtime.Serialization.DataContractSerializer.WriteObject(XmlWriter writer, Object graph)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.DataItemSubscription.GenerateItemXml(XmlWriter writer)
   at Microsoft.EnterpriseManagement.HealthService.DataItemBase.GenerateItemXmlInternal()
   at Microsoft.EnterpriseManagement.HealthService.DataItemBase.GetItemXml()
   at Microsoft.EnterpriseManagement.HealthService.DataItemBase.QueryItem(XPathExpression xpathQuery)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.TokenReplaceWindowsWorkflowTaskParameterValue.TokenResolver(String tokenValue)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.TokenResolver.RegexMatchEvaluator(Match m)
   at System.Text.RegularExpressions.RegexReplacement.Replace(MatchEvaluator evaluator, Regex regex, String input, Int32 count, Int32 startat)
   at System.Text.RegularExpressions.Regex.Replace(String input, MatchEvaluator evaluator)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.TokenResolver.Resolve(String str)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.TokenReplaceWindowsWorkflowTaskParameterValue.GenerateWindowsWorkflowTaskParameterValue(String elementTemplate)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskParameterValue.Resolve(TokenReplaceWindowsWorkflowTaskParameterValue resolver)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskArrayParameter.Resolve(TokenReplaceWindowsWorkflowTaskParameterValue resolver)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTask.Resolve(DataItemBase[] dataItems)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowWriteAction.ProcessDataItems(DataItemBase[] dataItems)
   at Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowWriteAction.OnNewDataItems(DataItemBase[] dataItems, Boolean isLogicalSet, DataItemAcknowledgementCallback acknowledgedCallback, Object acknowledgedState, DataItemProcessingCompleteCallback
completionCallback, Object completionState)
   at Microsoft.EnterpriseManagement.HealthService.Internal.InputPortCallbacks.InputStreamBatchedAcknowledgedCallbackHandler`1.InputPortCallbackImplementation(DataItemBase[] dataItems, Boolean isBatchLogicalSet, DataItemAcknowledgementCallback
acknowledgementCallback, DataItemProcessingCompleteCallback completionCallback)
   at Microsoft.EnterpriseManagement.HealthService.Internal.ModuleContainer`1.Microsoft.EnterpriseManagement.HealthService.Internal.IModuleContainer.DeliverDataToModule(UInt32 inputPortNumber, DataItemBase[] dataItems, Boolean isBatchLogicalSet,
DataItemAcknowledgementCallback acknowledgementCallback, DataItemProcessingCompleteCallback completionCallback)
   at Microsoft.EnterpriseManagement.HealthService.Internal.ManagedHostHelper.Microsoft.EnterpriseManagement.HealthService.Internal.IManagedHostHelper.DeliverBatchedDataToModule(UInt32 inputPortNumber, Object moduleInputReference, DataItemBase[]
dataItems, UInt32 dataItemCount, Boolean isBatchLogicalSet, Object completionReference)</Data></EventData></Event>
Has anybody faced the same problem?
Thanks
Thiago

Hi Thomas,
Thanks for your response. I understood your comments but, the system was running fine for about 3 months. No changes have been applied during this time and suddenly this error pops out.
I opened a case with MS Support, but they applied a WA which does not resolve our problem, because the error appears after a few days later after the WA procedure.
The WA is just a watermark reset using this SQL query:
DECLARE @MaxTransactionId Int, @RuleID uniqueidentifier
SET @RuleID = '' -- <-- SET THIS TO YOUR RULE ID!!!
SET @MaxTransactionId = (SELECT MAX(EntityTransactionLogId) FROM EntityTransactionLog)
UPDATE CmdbInstanceSubscriptionState
SET State = @MaxTransactionId
WHERE RuleId = @RuleID
The problem with this WA is that all Work Items affected by the problem - workflows not being applied - do not get the information we need to identify all the SLA's. The system just "forget" them and moves on.
Cheers,
Thiago

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