UCCX Default prompt installation

I am currently installing a UCCX 7.0
I created 2 CSQ , skill groups ..............
I am finding it a bit difficult to modify the default script to accomodates my new welcome prompt and the CSQ.
Can anyone pls assit.
Julian Mbah

You will need to ask a more specific question on this forum. Generally speaking we won't hold your hand all the way through; this is free after all.
There are some example scripts that you can use or reference: Cisco Contact Center Express Script Repository
Beyond that, there are two Cisco classes offered by Learning Partners: UCCXD and UCCXA. They are - for better or worse - the best training available for the CCX product.

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Set "Maximum Retries" to 0, handle errors manually on the Unsuccessful/Timeout branches. As for the actual prompt played, simply set this as desired P[myPrompt.wav] or pMyNamedUserPrompt as appropriate.
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www.ctilogic.com

Default Prompt are not found

Hi everyone,
I have developed a script running UCCX 8.0 working with the default prompt (en_US) installed during the installation process, then I have moved this same script to UCCX 8.5 but I don't why it can't find the same prompt that should be there by default. I'm working with lenguage [en_US] at both UCCX server.
is there a reason why these prompt are not installed?
Attached to the post the error received.
Regards
Please rate all useful posts
Favor calificar todos las respuestas útiles.
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice Certified

Of course, it was installed during the installation process, right know is the only language installed (default lenguage).
Please rate all useful posts
Favor calificar todos las respuestas útiles.
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice Certified

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Hi,
You can make some values as default prompt values by webi report.
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shared_servers integer 1
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NAME TYPE VALUE
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user13376823 wrote:
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Hi All,
On my dashboard, I am showing a summary report. This summary report has a link to detail report. I have provided a link for detail report just below the summary report on dashboard. Following is the issue which I am facing
[1] I run the dashboard for a particular prompt value on the dashboard. Let's say a date value = '1/1/2010'.
(There is no default value for the prompt).
[2] Now my summary report is updated according to the prompt value which I selected.
[3] I click on any value on summary reports and it drill down and recalculated the metrics
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[5] When I click on return link from the detail report page, it takes me back to the summary report page ( I land on the report which I got from step 3)
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But, when I click on the return button under the summary report, it changes the prompt value too and applies the default value to the prompt and provides me the initial summary report with default promt value. The report which I got in step 2
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Hope I have been able to explain the scenario!
Can anyone please reply on this. Any help would be much appreciated.
Thanks,
Ronny

hey kart,
the issue is not about going back to the summary report ...the issue is when i click on the return link below the summary report after returning from the detail report ( which opens in a new window) then it takes me to the initial summary report ( which was loaded by default when the dashboard was loaded) with all the default prompt filters whereas my requirement is to go back to the summary report with the filters which users selected from the prompt ....
Please let me know.
Thanks,
Ronny

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Hi etresoft,
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Hi,
I'm trying to play a money amounts that changes frequently to a Bank clients callers through IVR UCCX 5
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Thanks

Hi frzhang,
thanks for your reply
Only to confirm your reply
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Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
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Hi all,
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From other posts i've read it seems to be a challege to alter the default script, any tips on this small addition will be a huge help!

Hi all,
I am wanting to use the defult aa.asf script in UCCX for a company. Currently the script comes with 1. dial by extn and 2. dial by name. I need to add one other menu option, example Input 3 and play a prompt, essentianlly "Press 3 for our address, phone and fax numbers"
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From other posts i've read it seems to be a challege to alter the default script, any tips on this small addition will be a huge help!

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Hi,
We have a requirement to pass previous month to the report if the user does not select any value in the prompt. Meaning the value needs to default with no selection but if there is selection then the value selected should be passed. We have Reporting month(string) in yyyy/mm format. Another problem is the month value displayed in the report is based on the reporting month selected. So If the value entered is null the report output doesnot display any data.
I tried using dynamic prompt by bringing getdate() as a separate query but the problem is it just defaults to the previous month and doesnt allow to any other as input.
Please let me know what you think I need to do.
Thanks,
Karthik

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Regards,
Raghavendra

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ramon

Hi Ramon,
The installer for HRC is the same for all Windows OS. This is downloadable from Tools >> Plugins from the CCX Administration Page.
The support for Windows OS is mentioned in the Compatibility matrix for the CCX in the link below:
http://tools.cisco.com/squish/f7BAe
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Win XP Professional SP2
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Win XP Professional SP3
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HTH
Please rate helpful posts !
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UCCX Default prompt installation

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