UCCX error while updating Cisco Script Application

Question

Hi all,
I am using UCCX 9.0.2 in my lab.
I have a working Cisco Script Application mapped to a trigger.
I want to update to the script to a new script in this application.
When I click on the Update button I get this error: "Error while performing the operation. Please look into logs for more information. "
Please let me know what logs would be helpful to check further on this error. I could not see any logs matching the error in the default MIVR logs.
Thanks,
Dilip

Answer 1

Hi Dilip,
Can you check if the Cisco Unified CCX Database is IN SERVICE on both the nodes?
To verify the integrity can you run the following command on both the nodes (non-business impacting)
utils uccx database dbserver integrity
Check the update post that. If it still fails, look out for the Replication Servers under the Cisco Unified CCX Serviceability -- Tools -- Datastore Control Center -- Replication Servers.
Both nodes should show Connected and Active with the Reset replication button available.
then proceed to the Related Links for Datastores and check the Config Datastore. See if it shows both the nodes and if the status is RUNNING.
The Config Datastore works on the Informix 2 phase commit protocol which means that for a transaction to be commited into the DB, both the primary and target node (Informix terminology) needs to participate in the transactions.
This will fail if the one of the nodes is down, DB on one of the nodes is down. If the secondary node goes down, then to make a config update, the Disable CDS/HDS can be carried out which will remove this protocol and the config changes will be successful from the primary.
if the primary is down and the secondary is up and if you try to make a config change, it will fail always as the IDS need the primary to be up for the protocol and there is no workaround to this.
Hope this helps!
Regards,
Arundeep