UCCX Historical Report Login Error 5051

Hi All,
Have installed the Historical Reporting tool (version 7.0.1.504) to a users' desktop PC and virtual PC, howevwer she receives Error 5051 when trying to logon. I also receive the same error although I have no problems from my own PC. Likewise, the user in question has managed to logon to the application from someone else's PC. The application has been uninstalled and re-installed but to no effect.
Are there any log files on the server I can check to find the cause of Error 5051?
Are there any ODBC settings I can check?
I have multiple users who use the same application from the ame installation with no problems. This is the first instance of this problem.
Any information greatly appreciated.
Thanks
James

Have you seen this yet?
http://docwiki.cisco.com/wiki/A_Database_Connection_Error_5051_error_appears
-Steven

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This post belongs to the Contact Center session.
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6 ERROR Mar 18 2014|00:01:21 10644:Description=
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Hi,
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On my laptop there aren't any issue but on my customer's PC i can login
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This is the log file.
1: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Logging Init with: LogLevel=3 ,Max# LogFiles=10 ,Max Size Per LogFiles=1024000 Bytes
2: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Log Files Path: 'C:\Program Files\Cisco CRS Historical Reports\logs\'
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6: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler DB File Path: 'Scheduler\HistoricalReportScheduler.mdb'
7: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler DB Provider: 'Microsoft.Jet.OLEDB.4.0'
8: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:CiscoAppReports4.0 (3.8)
9: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Current Time Zone: ora solare Europa occidentale
10: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Attempting to read commandline arguments
11: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Commandline arguments received before parsing:
12: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Ignoring all command line arguments
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16: 18/09/2006 11.23.09 %CHC-LOG_SUBFAC-4-UNK:Downloading info from URL(http://172.25.1.34/histRepWebSrvrComp/histRepClientsServlet)
17: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-7-UNK:Authentication response was received from (http://172.25.1.34/histRepWebSrvrComp/histRepClientsServlet)
18: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-7-UNK:Attempting to load XML response from authentication servlet
19: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-3-UNK:Failed to load authentication response due to empty XML buffer from authentication servlet)
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21: 18/09/2006 11.23.14 %CHC-LOG_SUBFAC-4-UNK:Application Exiting ...
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This is issue is to due to Bug in the software.The work around at this time is to uninstal and re-install the historical reporting tool, which will allow them to run reports for a time. This issue will be fixed in CRS 4.0

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Please rate helpful posts !
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UCCX Historical Report Login Error 5051

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