UCCX Hot Script Update

Can you update a script while it is running? If you have to get in an change the script from Open to Closed because of the Time of Day, Day of Week needs updateing, any danger when uploading the revised script?
Peter Buswell

Peter,
You can add variables to your script as parameters that allow you to change the functionality of the script through the application that you create. You can also act on external sources like Gergely stated.
We use both of those a lot in our scripts. (Holiday check, manual open/closed, etc. all use external sources. XML/DB Query) If you get creative you can make time of day checks based on parameters as well.
As Jonathan stated, you can update the script on the live system and the next trigger gets the changes. It is highly recommened not to do that unless necessary.

Similar Messages

Script Updater to change username and password

Can the script updater change the username and password for a bunch of test? I tried using the Global search and replace but it was not able to find the string. Please help?

If the password is stored in the test it's self you can find it by opening the test file xxx.mom and preform there a search and replace.
Perhaps it's better to connect the password to a variable by connecting it to a databank source. So the password is stored only once. Saves a lot of maintainance.
-Theo

UCCX error while updating Cisco Script Application

Hi all,
I am using UCCX 9.0.2 in my lab.
I have a working Cisco Script Application mapped to a trigger.
I want to update to the script to a new script in this application.
When I click on the Update button I get this error: "Error while performing the operation. Please look into logs for more information. "
Please let me know what logs would be helpful to check further on this error. I could not see any logs matching the error in the default MIVR logs.
Thanks,
Dilip

Hi Dilip,
Can you check if the Cisco Unified CCX Database is IN SERVICE on both the nodes?
To verify the integrity can you run the following command on both the nodes (non-business impacting)
utils uccx database dbserver integrity
Check the update post that. If it still fails, look out for the Replication Servers under the Cisco Unified CCX Serviceability -- Tools -- Datastore Control Center -- Replication Servers.
Both nodes should show Connected and Active with the Reset replication button available.
then proceed to the Related Links for Datastores and check the Config Datastore. See if it shows both the nodes and if the status is RUNNING.
The Config Datastore works on the Informix 2 phase commit protocol which means that for a transaction to be commited into the DB, both the primary and target node (Informix terminology) needs to participate in the transactions.
This will fail if the one of the nodes is down, DB on one of the nodes is down. If the secondary node goes down, then to make a config update, the Disable CDS/HDS can be carried out which will remove this protocol and the config changes will be successful from the primary.
if the primary is down and the secondary is up and if you try to make a config change, it will fail always as the IDS need the primary to be up for the protocol and there is no workaround to this.
Hope this helps!
Regards,
Arundeep

UCCX 8.0.2 application script update fails

Screenshot attached.
When try to change application parameter and pressing the update button produces the screen that is attached and the change does not go thru of course. Restarting the CCX Engine did not change anything. Recycling the box entirely using CLI, fixed the problem. This is the fist time I handled this issue, but the customer says this is a recurring issue and a restart was also done in the past. Any ideas on what could be causing this? Looking for a permanent solution, so that we do not have to recycle the box each time it occurs.

Please do not paste screenshots into MS Word documents. Just use an image editor, such as MS Paint to paste the screenshot, and then save as a web friendly format such as PNG.
Sounds like a defect, and a Cisco TAC case. Unless you fancy searching the bug toolkit, in which case, you'll only confirm what you already know, and have to upgrade to fix it.
BTW, what SU are you running?

Script Update ?

Can the script below be updated for Photoshop CS5, as well is it possible to add the ability or an option maybe though configurator to have this script Save a Layer Group by a specific name?
#target photoshop
main();
// It calls the other functions to change the visibility of the layer, duplicate it
// another document in PSD format and save the document.
function main(){
if(documents.length > 0 && app.activeDocument.activeLayer.typename == "LayerSet") {
var layerName=activeDocument.activeLayer.name;
var savePath = decodeURI(activeDocument.path);
var theFileName = app.activeDocument.name;
// thanks to xbytor for the regexp;
var baseName = theFileName.match(/(.*)\.[^\.]+$/)[1];
if (baseName.indexOf(layerName) != -1) {
var saveName = baseName.slice(0, baseName.indexOf(layerName)+1)
else {
var saveName = baseName;
var theFile = dupLayers();
var SaveFile= File(savePath+"/"+saveName+"_"+layerName+".psd");
SavePSD(SaveFile, theFile);
theFile.close(SaveOptions.DONOTSAVECHANGES);
else {alert ("select a layer group, not a solo layer")}
//copies the layers in a new document
function dupLayers() {
        var desc143 = new ActionDescriptor();
        var ref73 = new ActionReference();
        ref73.putClass( charIDToTypeID('Dcmn') );
        desc143.putReference( charIDToTypeID('null'), ref73 );
        desc143.putString( charIDToTypeID('Nm '), "_"+activeDocument.activeLayer.name+".psd" );
        var ref74 = new ActionReference();
        ref74.putEnumerated( charIDToTypeID('Lyr '), charIDToTypeID('Ordn'), charIDToTypeID('Trgt') );
    desc143.putReference( charIDToTypeID('Usng'), ref74 );
    executeAction( charIDToTypeID('Mk '), desc143, DialogModes.NO );
return app.activeDocument
//saves the file in PSD format
function SavePSD(saveFile, theFile){
psdSaveOptions = new PhotoshopSaveOptions();
psdSaveOptions.embedColorProfile = true;
psdSaveOptions.alphaChannels = true;
theFile.saveAs(saveFile, psdSaveOptions, true, Extension.LOWERCASE);

StrongBeaver wrote:
Can the script below be updated for Photoshop CS5, as well is it possible to add the ability or an option maybe though configurator to have this script Save a Layer Group by a specific name?
Using CS5 32 bit I opend a file create a layer group out of some layers targeted the layer group and ran this scrip and it saved a new document FileName_GroupName.PSD it worked as is just file. It uses the current filename and target layer group to create the output filename ans saves a psd file in the same folder as the source file???

4.1 made iphone4 hot after update

Hi,
After updating my iphone4 to ios 4.1, I noticed the right side of the phone getting very hot even without use. The metal band on the right side is noticeably warmer than the left side of the phone.
What could be causing this? IIRC, the right side is where the cell radio is right? did the baseband update cause a malfunction to my phone?
Thanks

badmonkey0 wrote:
Hi,
After updating my iphone4 to ios 4.1, I noticed the right side of the phone getting very hot even without use. The metal band on the right side is noticeably warmer than the left side of the phone.
What could be causing this? IIRC, the right side is where the cell radio is right? did the baseband update cause a malfunction to my phone?
Thanks
My iphone4 heated up once randomly. It'll probably go away...
...or possibly explode
SS

Scripting updates

Hi,
For obvious reasons, our users do not run as administrators. We remove adobe_updater.exe from the HKLM\MS\Windows\CurrentVersion\Run key so that users are not prompted for an update they cannot install, generating support calls.
What I'd like to do is to be able to script running adobe_updater.exe after the quarterly patches and push the script down through Ghost or SCCM. We are running Acrobat Pro 9.1.1 and Reader 9.1.1; we have a maintenance plan so we are always on the latest release. We do have a few people running Photoshop CS4, so ideally I'd like to be able to push down something like one of these options:
adobe_updater.exe /update /norestart /quiet
adobe_updater.exe /update /product:reader /norestart /quiet
adobe_updater.exe /update /product:cs4,reader /norestart /quiet
It would be really helpful if there were a switch to say which products to upgrade, but I'd settle for upgrading all at once.
Is this possible?
Thanks,
Bob

Hi,
Vinod is referring to your server. If you have SCCM, use that. If not, do what enterprises normally do:
Disable Acrobat/Reader automatic updates and don't use the Acrobat updater.
Figure out what versions you have deployed and what version you want to update to.
Use admin install points or bootstrapper to distribute updates (chain them if you need to).
I don't know how many products Adobe has. Maybe 150. You can forget about one updater for all products. Also, if you have different versions of Acrobat/Reader on different machines, then your problem is more complex. You should consider uninstalling and starting with a clean slate using #3 above.
Ben

Why has latest no-script update caused google to stop my searches

I have just updated the no-script add on as was requested, since then my google searches have been stopped after 2 pages with a warning stating my ip address is sending out messages and will be stopped. I had no previous problem in this regard, however if I 'revoke temporary permissions' every time before going to the next page, this problem ceases.

See the NoScript support forum for help with that new feature.
http://forums.informaction.com/viewforum.php?f=3

My first bash script - update mirrors and then update your system.

Like the title says, this is my first attempt at a bash script.
I wrote it to make it a tiny bit easier for my wife to keep her system up to date without needing to remember the terminal commands. She runs it via an entry in her openbox menu.
It calls on reflector to check all available mirrors for the most up to date and then use rankmirrors to find the fastest 5 and write them to /etc/pacmand.d/mirrorlist
Finally, it syncs and upgrades via the command pacman -Syyu
#!/bin/bash
# runs reflector to optimize mirrors
echo "I'm afraid I can't do that Dave"
sudo reflector -l 5 -r -o /etc/pacman.d/mirrorlist
echo " I hope you trust me..."
echo " "
sleep 2s
# updates system
sudo pacman -Syyu

I've scavenged some code to take care of the root thing, but why rebase vs pacman? After reading up on rebase a bit, I'm not quite sure how to use it to complete the upgrade once it's updated everything.

Sql Script-Update Recepient Reference Password

Hi All,
I am very new to Biz-talk server and this is my first task in biz-talk. And I have task to Update Recipient Reference Password in agreements of the parties folder.
In my Biz-talk Administration console I had the folder with name "Parties" and it holds party name called "NZ" and this NZ is having some agreements.
When I click for one of this agreement I am getting 3 taps and in the second tap I am having the column called "Recipient Reference Password" in Identifiers sub-tab in this column I need to write the Sql
Script command and set the default value as "NZ".Below is the image.
Can any one help me how can I do this
Samar

Not using a SQL script but with C# code and using Microsoft.BizTalk.ExplorerOM can try this..
The classes which could get you closer are Microsoft.BizTalk.Deployment.Binding.Party and Microsoft.BizTalk.Deployment.IEdiParty. More probably you may have deal with XML and use XPath to update your setting in the XML and then
Loadthe XML into party settings using EdiData.LoadXml
Use the following article as the reference to start exploring options..
http://btserver.blogspot.co.uk/2010/05/exporting-specific-party-from-biztalk.html
If this answers your question please mark it accordingly. If this post is helpful, please vote as helpful by clicking the upward arrow mark next to my reply.

Script update when running

Oracle SQL Developer version 1.1.2.25 BUILD MAIN-25.79
Running under WinXP
Issue description:
It is currently not possible to update the script that is currently running.

open the sql file dialog
type a select that take some time to execute
you cannot update the running file in the mean time, text is locked

ABC of UCCX XML scripting

Hello guys,
I have been working in support for a while now so I've come accross a number of XML scripts. What I've found was that modifying   them was not extreemly hard because most of the work was already done, but trying to build it from scratch is very hard for me unless I just want to copy what some else has already done and just add a few modification to it and pretend its my work.
I would like a cituation where I'm given a scenario and I am able to single-handedly create a script to meet the task. Can anyone advise me on what to read, which forumes to visit etc please?
For instance, the command below is a mistry to me even though I can see what the intension is. I need to understand the reason behind every forward slash, backslash etc.
"/descendant::XMLDataResponse/child::XMLDataResult/child::PhoneNumber")
The above sytax was taken from the link below.
: https://supportforums.cisco.com/thread/2108527

hello Guys,
I just have one more question. So basically I have been reading the link you showed me and I've really loved it. So I went back to one of the old scripts I've worked on the past and I thought I'd actually attempt to fully understand it. I saw an Xpath syntax in the uccx script that looked really odd to me.   just want to share it you guys maybe you will be able to shed some light on it.
Firstly, here is the XLM doc Contents:
==============================
<?xml version="1.0" encoding="UTF-8"?><
Emergencys>
<Emergency1>falseEmergency1>
Emergencys>
==================================
The original xpath syntax that was used to grab the value of the Emergency element is as listed below.
==============================================================================
"/descendant::Emergencys/child::" + EmergencyTag
===============================================
I wrote an xpath syntax that I think could probably grab the value of the emergency element too: I have pasted it below
==========================================================================================
/descendant::Emergenys/child::*/text()
==========================================================
Guys, the thing I dont understand about the syntax below is Why was there any need to add ' + Emergency Tag'   at the end of the Xpath syntax ?
"/descendant::Emergencys/child::" + EmergencyTag

ECatt script updation

HI,
Suppose I am creating a script for one flow. After that I will have to run it for the flow which has got customized. In that case my script is sure to fail.
I want to know in this situation what do I suppose to do ? Should I re-record the whole flow or should I be able to update the existing script.
In that case how can I update the eCatt script ? If I have to add a new field to the script, How can I do that ?
Thanks,
Poonam

Hi ,
Its not good practice to create separate script everytime cusotmization changes,
Auoamtion tools should be used where you finalise a particular scenarios,
In case if the cusotmization changes creates problem for your script then decide which standard
custmusization is permanent and then decide to automate only that scenario instead of changing every time.
But if you say the cusomtization is not frequent and you need to add field for existing recording,
that depends on what driver you used to record the script.
TCD,SAPGUI,FUN module ...etc.
If you have used SAPGUI then u may need to attach the field by using SAPGUI attach.
IF its TCD then go to the DYNPRO where you want to make input to that field,
IN the mode- Usually it should be "I" if its ready for input, set that to "S" now and parameterize.
best regards
vinay

UCCX Callback script help

Hi Guys,
My first foray into IPCC based scripting and I've run into a few problems.
Firstly, what I'm trying to do, is allow a user to press a button during during the queue process, which then allows them to manually input their call back number.
Once an agent becomes available, the system calls the agent and the callback number and connects them..
I've attached the script that I'm working with, and the log file.
What I'm seeing is, I can get one call queued, and it works fine, the agent comes online, the system calls the agent prompts them to initiate the callback (press any key) and then connects them to the user.
When I have multiple callbacks in the queue I get the "Narky Lady" informing me we have system problems. This happens to all the queued callbacks.
The second part is I'm getting "Event queue time exceeded" and the call is being dropped out of the queue after the callback has been queued.
I'm running CUCM 7.0.1.11000-2 & UCCX 7.0(1)_Build168
Any help would be appreciated, or if someone could point me to a working example?
Thanks

There are several items that could be causing the issue. I'm assuming that the Place Call step is calling a route point and ultimately a script that is placing the call in queue.
How many sessions do you have available for this second queue application?
Prior to your Place Call step, you need to dequeue the call and terminate the original call leg.
Remove the Set Contact Info step from the Wait For Agent section.
I'm not sure why you have the Play Prompt after the call has been connected. I would play the caller in the Get Digit String under the Wait For Agent section.
Those changes should get this to work as long as my original assumptions are correct.
You may want to consider some additional factors in your next revision of this script:
-What if an agent hangs up on the queue callback request? You can use the On Exception Goto and catch the ContactInactiveException to work around this issue.
-You will need to handle the busy, invalid, and unsuccessful nodes in the Call Redirect step. I would suggest creating a loop and having it requeue the call again up to 3 times.
-When you get the callback number, make sure to get 7 or 10 digits depending on your requirements. You amy also need to prepend a 1 to those numbers outside of your local area codes.
-This script may be strange for agents to handle because they don't have the name of the caller. You could have the caller record their name and play it in the callback loop with the phone number.

Photos makes MBP run really hot since update 10.10.3 (14D131)

Hi
I updated to 10.10.3 (14D131) and each time I access the new Photos app my MBP now gets really hot, the fan runs constantly until the program is closed.
Any clues how to stop this or is it a wait for the next update to solve this?
Thanks

Thanks for the attention mate.
It's clearly related to the update. And checking the support article +*About the Mac OS X 10.5.6 Update*+ http://support.apple.com/kb/HT3194 , it says there:
AirPort
+Improves the reliability of AirPort connections, including improvements when roaming in large wireless networks with an Intel-based Mac.+
_Time Machine_
+Fixes issues that could cause Time Machine to state the backup volume could not be found.+
+Improves Time Machine reliability with Time Capsule.+
So the two things I have were supposedly fixed by Apple. I'm still waiting for a solution before I go back to my backed up state.

UCCX Hot Script Update

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