UCCX HR Report for Outbound Calls

Hi,
We are using UCCX 9.0.
In Historical report we able to get the report for outbound call also.
The issue for the Outbound is calls which are not answered by the remote party There is also a call duration though the CUCM CDR shows zero seconds and the Agent Call Records in CAD shows the call and unanswered.
Because of this we are not able to identify the matured calls & non matured calls for the outgoing.
Is there anyway to capture unanswered outbound calls from Historical reports
Thanks,
Paul

I must say that I had similar problems with reports for outbound calls on our CC system...after some writings with TAC we concluded that reports for outbound calls in CC system are much more less informational versus inbound calls. So what I want to say is that probably your reporting is working fine and there is just no info for outbound calls which can be utilized and be usefull for you in your reports...
BR,
Dragan

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    12:17:03.513 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288602   )  ---- Incoming SIP Message from 10.188.0.18:61275 to SIPInterface #0 ---- [Time: 11:17:03]
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    12:17:03.663 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288613   )  |       |       |       #276:SIP_SETUP_EV(14fe8790-50ef-476a-80ac-e57061c0a2af)
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    RBUdpPort=0 RTPRD=0 SCE=0 VxxTT=2 Dst2Rdrt=0 DTMFVol=20 ECE=1 ECurDis=0 EDigDel=0 ERevP=0 FHPer=700 InG=32 MWIA=0 MWID=0 VVol=32 ReorderTime=255 DIDWink=0 2StageDial=0 DiscOnBusyT=1 DiscOnBrok=1 DPInd=255 AGC=0 NLP=0 [Time: 11:17:03]
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    12:17:03.813 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288632   )  SIPSDPSession#276 - Changing state from SIP_MEDIA_IDLE to SIP_MEDIA_OFFERED [Time: 11:17:03]
    12:17:03.823 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288633   )  <BaseSIP SDPSESSION #276> UpdateChosenMediaByCN - CN as Remote 1 [Time: 11:17:03]
    12:17:03.833 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288634   )  <BaseSIP SDPSESSION #276> UpdateChosenMediaByCN - Force silence suppression on chosen coder, because remote & local support CN [Time: 11:17:03]
    12:17:03.843 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288635   )  |       |(SIPTU#517)TRYING_REQ State:Invited(14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
    12:17:03.853 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288636   )  New SIPMessage created - #58 [Time: 11:17:03]
    12:17:03.863 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288637   )  ---- Outgoing SIP Message to 10.188.0.18:61275 from SIPInterface #0 ---- [Time: 11:17:03]
    12:17:03.873 : 10.188.0.19 : NOTICE  : SIP/2.0 100 Trying
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    From: "VRRL - Kitchen"<sip:+1XXXXXX5232;[email protected];user=phone>;epid=621B6C2CF5;tag=aeb33cd2cc
    To: <sip:[email protected];user=phone>;tag=1c274616087
    Call-ID: 14fe8790-50ef-476a-80ac-e57061c0a2af
    CSeq: 32959 INVITE
    Supported: em,timer,replaces,path,early-session,resource-priority
    Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE
    Server: Audiocodes-Sip-Gateway-Mediant 1000 - MSBG/v.6.20A.045.006
    Content-Length: 0
     [Time: 11:17:03]
    12:17:03.883 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288639   )  Resource SIPMessage deleted - #58 [Time: 11:17:03]
    12:17:03.883 : 10.188.0.19 : NOTICE  : (   lgr_stk_ses)(2288640   )  SIPStackSession::HandleStackSetupEV - SETUP: SrcPN=0 [Time: 11:17:03]
    12:17:03.893 : 10.188.0.19 : NOTICE  : (   lgr_stk_ses)(2288641   )  <SESSION #276> SendToCall - event: SETUP_EV  m_Call#276 [Time: 11:17:03]
    12:17:03.903 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288642   )  |       |       #276:SETUP (TO:402XXX0899, FROM:+1XXXXXX5232):(14fe8790-50ef-476a-80ac-e57061c0a2af)
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    12:17:03.913 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288643   )  |       |       #276:Call changing states from:NewCallState_IP2Tel to:InitiatedState_IP2Tel
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    12:17:03.923 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288644   )  |       #0:SETUP_EV   : (14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
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