UCCX Ldap alert when backups are initiated

Hi,
One of my client upgraded to 8.5 SU3 and getting following every night when Backup is initiated.
At Sat Sep 08 01:01:02 ADT 2012 on node memsuccx01, the following SyslogSeverityMatchFound events generated:
SeverityMatch : Alert
MatchedEvent : Sep 8 01:00:48 memsuccx01 local7 1 : 97: memsuccx01.voice.root.local: Sep 08 2012 04:00:48.721 UTC : %UC_GENERIC-1-ProcessStop: %[UNKNOWN_PARAMTYPE:Process Identifier=20591][ModuleName=Cisco Desktop LDAP Monitor Service][AppID=Cisco Unified CCX Cluster View Daemon][ClusterID=][NodeID=memsuccx01]: Process Stopped AppID : Cisco Syslog Agent ClusterID :
NodeID : memsuccx01
TimeStamp : Sat Sep 08 01:00:48 ADT 2012
I checked the follwoing bug:
CSCtn93085 - UCCX: sev 2 alarms generated in SysLog during normal backup
It says the bug is fixed in 8.5 SU3 but my customer just upgraded to SU3 and still getting these alerts. It happens only during the backup and everything comes up working fine next morning.
Anyone?
thanks,
Kapil

This issue is caused by Cisco bug CSCtn93085 which is affecting the version you are on, though it is only cosmetic. Here are the details of the bug:
UCCX: sev 2 alarms generated in SysLog during normal backups
Symptom:
During a backup of UCCX, the LDAP Monitor Service is temporarily stopped. This is normal behavior,
but a severity 2 alarm is being generated in the SysLog. The alarm makes it appear that the service
stopped unexpectedly or crashed.
Conditions:
Workaround:
Ignore alarms regarding the LDAP Monitor Service that appear during the timeframe of a UCCX backup.
HTH,
Chris

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Recovery Manager: Release 10.2.0.4.0 - Production on Tue May 11 22:06:21 2010
Copyright (c) 1982, 2007, Oracle. All rights reserved.
connected to target database: IPCSD (DBID=1703825384)
connected to recovery catalog database
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**** END *****
Edited by: user478914 on May 12, 2010 3:03 AM
Edited by: user478914 on May 12, 2010 3:24 AM

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How to backup a rootenv when there are subfolders with DBs?

Hello,
Is there any way to hotbackup a rootenv with databases when there are subfolders with databases?
When I run a hotbackup (with db_hotbackup) on my rootenv, it only backups databases from the root of my rootenv. But, in that root directory, I have some subdirectories with databases too.
Thank you.

Hi,
If you have root directory as : */your/root/dir*
and within that you have folders like : */your/root/dir/sub1* and */your/root/dir/sub2* and would want to backup the db files in */your/backup/dir* then, you should invoke db_hotbackup as
db_hotbackup -cv -b /your/backup/dir -h /your/root/dir -d ../dir/sub1 -d ../dir/sub2
Regards,
Debsubhra Roy

UCCX Ldap alert when backups are initiated

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