UCCX license Usage

Hello all,
I would like to know the concept of the agent licensing system for UCCX. For instance,
Configured Licenses:
Package: Cisco Unified CCX Premium
Total IVR Port(s): 300
Cisco Unified CCX Premium Seat(s): 190
High Availability : Enabled
Cisco Unified CCX Preview Outbound Dialer: Enabled
Cisco Unified CCX Quality Manager Seat(s): 190
Cisco Unified CCX Maximum Agents: 400
In the above sample license info, "Cisco Unified CCX Premium Seat(s): 190". As per my understanding, Everytime when an agent logins to UCCX (CAD/IPPA/BIPPA), he/she will acquire a premium seat license from the UCCX server.
Now, I would like to know (Based on my understanding) Can only 190 agents can login to CAD concurrently and the 191st agent will not be able to login? If not, what is the concept of agent license?
Please share your thoughts and insights.
Thanks
Bala.

Correct, 191st agent will receive an error.
HTH,
Chris

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Logged-in Resources stat not the same as license usage

Hello,
If I look in Real-Time Reporting, the number of logged-in resources is 29. If I go on the CLI and run show uccx cad license usage, it's telling me that there are 26 licences in use.
What's the reason for the difference?
I've tried counting the supervisors, but that doesn't give me the difference.

Hi Jemima,
Could you please cross check wih the UCCX's Real Time reporting ,Overall Cisco Unified Contact Center Express Stats report.
To access the Overall Unified CCX Stats report, choose Reports > Overall Cisco Unified Contact Center Express Stats from the Application Reporting menu bar.
Number of resources currently logged in.
This will give the accurate results.
Hope this helps.
Anand
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License usage

Hi Folks,
Well I thought I was pretty happy with licensing, and what I understood was:
1. Licensing is based on number of concurrently active users.
2. An advanced license is used if an endpoint is allocated an authentication profile based on a rule which uses profiling information/posturing.
This shows my currentl licensing page:
and here's a summary from the front page:
Don't these two already contradict each other?
I've no idea where 28 advanced licenses have been used. No posturing in place, fairly simple setup, dot1x certs and MAB. Any tips for troubleshooting license usage?
Ver 1.1.4 Patch 3

bikespace,
In ISE 1.1.x, Advanced license is the count of postured, BYOD, or profiled endpoints
that are active in session directory.
You can make use of this API reference guide to check the Active session count.
http://www.cisco.com/en/US/docs/security/ise/1.1/api_ref_guide/ise_api_ref_ch2.html#wp1068744
The API to check for Active Session count is as follows :
https://MNTise-node-name/ise/mnt/Session/ActiveList
Looks like issue with Dashboard query . Dashboard might be taking the count of stale Endpoint sessions as well.

System Measurement: Measure and report license usage - System Type

After a 'system copy' to create new DEV and QAS PORTAL systems from a copy of PROD the USMM (System Measurement: Measure and report license usage) process identifies the System Type of the new systems as PROD.
This was first noticed when performing a 'License Audit'.
System Type: PROD
(Ex: URL http://<server>:<port>:50000/usmm)
Where can the 'System Type' be changed after a 'system copy'?

Hi,
You can change the System Type in Visual Admin under service Licensing Adapter.
Thanks
Sunny

UCCX License error

I am gettign UCCX license errro, Please any one get the same error.
" License error
Some/All of Temporary/Invalid license expire in 23 (days)
The UCCX version is :8.5.1.11003-32

Dear,
Under the license page its shows the .
Package: Cisco unified UCCX premium
Total IVR port: 50
Cisco unified UCCX premium seat : 25
High Availabilty:
Cisco unified UCCX premium outbound dial peer : enabled
Cisco unified UCCX maximum agent :400.
If its license are installed in the machine , how we can delete the demo license or after 20 days its will go out automatically.
Please reply.

License Usage on CWMS Version1.5 - 50 Port Deployment without IRP

I am not able to understand how the license usage is being accounted in CWMS 1.5.
Currently I have deployed CWMS - 50 Port without IRP. The CWMS 1.5 is integrated with CUCM 7.X. There are 3 hosts configured on the system and the license count is increasing for every meeting that is scheduled. The license count increases only when the first participants joins the meeting.
I have tested a few scenarios -
1. I have hosted a meeting and I joined only the teleconference, Other participants joined the meeting and the license count increased by '1'
2. I have hosted another meeting at a different time and did not join the meeting. Other participants joined the meeting and the license count increased by '1'
Please Note - In both scenarios the Atendees Join before host option was checked.
I am currently refering the licenses usage scenarios posted on Cisco and has not found any resemblance.
http://www.cisco.com/en/US/docs/collaboration/CWMS/b_planningGuide_chapter_0111.html
Request your help in clarifying how the license usage counts increment.
Thank you.

Hi Joseph and Benjamin,
I am not sure whether you have got the answer for this already, anyway, here is the explanation.
There is a defect opened for incorrect license count shown in the CWMS dashboard. You can check the defect details in the link below,
https://tools.cisco.com/bugsearch/bug/CSCul57521
Our development team analyzed the above defect and identified the root cause of this issue as another defect. The defect details can be seen in the link below,
https://tools.cisco.com/bugsearch/bug/CSCul03486
To summarize the above two defects, sometimes, the telephonic session in CWMS doesn't end correctly and stays active through out. Hence, all the meeting initiated by this user will have one simultaenous meeting always. This is the reason, for licensing count getting increased even the meeting is scheduled in different date and time.
Let me know if you need any further details.
Regards,
Hari

Consultation on License Usage Report.

Hi;
From one day to another, the "License Usage Report" section began the following message:
"The system is operating With An Insufficient number of licenses. If additional licenses to cover the shortage are not configured in your Enterprise License Manager Within 59 days, you will no longer be able to provision users and devices."
The query that I have is that the aggregate IP Phone says "Unassigned" then;
Should I add a Onwed each User ID? What with that that message would be solved?
image.
regards

refer the link which says
Licenses in the non-compliant state for Unified Communications Manager are enforced after a 60-day grace period. At the conclusion of the grace period,Unified Communications Manager enforces non-compliance with the following service degradation:
Devices and Users cannot be provisioned. Changing the configuration of a user that affects licensing (For example: the Enable IM and Presence and the Enable Mobility check boxes) is not allowed.
Devices and Users cannot be de-provisioned. Any configuration changes that involve licensing (For example: disabling IM and Presence or Mobility) is allowed.
you need to buy additional licenses to make the non-compliant phones work .
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0100100.html
regds,
aman

6120 Fixed Port License Usage

I was looking around in the 6120 via cmd line and noticed that the "show license usage" output shows that there is an 8 port license but than none are in use. If that is the case do what does licensing the remaining 12 ports do? What happens if you use two of those for northbound Ethernet uplinks?
show license usage
Feature                      Ins Lic   Status Expiry Date Comments
                                 Count
FM_SERVER_PKG                 No    -   Unused             -
ENTERPRISE_PKG                No    -   Unused             -
FC_FEATURES_PKG               No    -   Unused             -
ETH_PORT_ACTIVATION_PKG       No    8   Unused Never       -
ETH_MODULE_ACTIVATION_PKG     No    0   Unused             -

Hi.. I have a similar output in my lab setup. In my lab setup, i did not purchase any license and i can use port 19 and 20, in fact all of the ports. It looks like the license is base on trust and not really enforced. Rgds Eng Wee

Show license usage output

Hi Experts,
Do you know where i can find reason as to why one of the MDS switches showing:
FS1.DRC# show license usage ENTERPRISE_PKG
Application
ROnly Zoning
But Nothing shows up for these two other switches.
FS1# sh license usage ENTERPRISE_PKG
FS2# sh license usage ENTERPRISE_PKG
I have attached the "sh tech" output of this MDS switches
Thanks in advance

Hi,
FS1.DRC have a zone with read-only attribute (EN12PR03_HBA0_SAN1DRC_SPA0) in vsan31, this vsan is not configured on the other switches.
Rgds Filiph

Crete License Usage

Hi,
Create License usage is given to users who can create new reports.
The audit event_type (s) are linked to Create License Usage,
Event_Type             Event_Type_ID
Universe Selected          13
Document Edited          22
Format Applied          28
Drilled Out of Scope    42
Does it also include the audit event Document Retrieved (event_type=11)?
Document Retrieved is for for an event where
1. Web Intelligence: A user has saved a Web Intelligence document within BusinessObjects Enterprise.
2. Desktop Intelligence client Events,Web Intelligence Rich client events ,Desktop Intelligence client events: User opens an existing Desktop Intelligence document
As it seems the second point does not need Create License Usage, but the first point mean suser is saving the web intelligence document.
So the question is Does Create License usage also include the audit event Document Retrieved (event_type=11)?
Regards,
Urmi

Hi Joseph and Benjamin,
I am not sure whether you have got the answer for this already, anyway, here is the explanation.
There is a defect opened for incorrect license count shown in the CWMS dashboard. You can check the defect details in the link below,
https://tools.cisco.com/bugsearch/bug/CSCul57521
Our development team analyzed the above defect and identified the root cause of this issue as another defect. The defect details can be seen in the link below,
https://tools.cisco.com/bugsearch/bug/CSCul03486
To summarize the above two defects, sometimes, the telephonic session in CWMS doesn't end correctly and stays active through out. Hence, all the meeting initiated by this user will have one simultaenous meeting always. This is the reason, for licensing count getting increased even the meeting is scheduled in different date and time.
Let me know if you need any further details.
Regards,
Hari

License usage auditing

Dear all,
Looking for a way to audit license usage and requirements in E-Business Suite.
I understand select * from v$license gives us information about licensing per cpu/core.
But what about license per module per number of users - is there anyway to interrogate this information to find out whether the business needs to purchase additional licensing?
Kind regards
Pawel

Pawel,
Please see these links.
Global Pricing and Licensing
http://www.oracle.com/us/corporate/pricing/index.html
Software Investment Guide
http://www.oracle.com/us/corporate/pricing/software-investment-guide/index.html
Please contact your Oracle Sales representative, he/she is the best one to answer license questions.
Thanks,
Hussein

UCCX licensing issue " License server is down"

Working on a lab with CUCM 9.1.1 and UCCX 9.0.2. I have uploaded enhanced demo licenses but I also tried with(uccx_std and uccx_pre) but no use. I am getting this error all the time
"a licensing error has occurred. please try again in five minutes.if the problem persists, please see your log file or system administrator for details"
Any help is much appreciated.
Thanks!

Hi Uday,
Demo Licenses
The Unified CCX Installation DVD is bundled with a 25 seat premium demo license, which is valid for 60 days and includes all the features.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/install/guide/UCCX_BK_C2650101_00_cisco-unified-contact-center-express/UCCX_BK_C2650101_00_cisco-unified-contact-center-express_appendix_0111.html
regds,
aman

UCCX 7.0 – Agent not logging on 'NATed' UCCX – License server down

Hello everybody,
One external network needs to work with our private CCM/CCX system.
The IP phones are installed on our managed network and they work fine, but the Cisco Agent Desktop is installed on the external PCs.
To protect and to secure both networks, they’re connected through a DMZ.
I configure a NAT to publish the UCCX and it’s reachable for the PCs with the agent installed.
I’ve updated the CAD directory Services with the natted/published IP, however, when I try to launch the agent, it connects to the published IP and also tries to connect to the real and private IP of the UCCX ( I’ve checked it with a netstat)
After a while there is a time-out and I get a license error.
Please, does anyone know how to get this scenario working?
I didn’t find any place, any register, where to configure this “natted” IP for the agent.
Thanks a lot!

Hi,
CAD does not support server-side network address translation (NAT). The CAD clients
must be able to connect using the real IP addresses of the server components. When
CAD client addresses are translated via NAT, VPN software must be used. If CAD
clients are used in a NAT environment without VPN software, a variety of problems
may occur, such as agents not being visible in Supervisor Desktop.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf
Hope this helps.
Anand
Please rate the helpful posts by clicking on the stars below the right answers !!

Tracking technology license usage

I am looking for ideas/samples of how other Oracle customers track the usage/allocation of their Oracle licensing. This is especially complicated with the technology since most of it is CPU based and must be monitored closely as environments are created/retired. I would like to associate IAS, DB, RAC, and other licensing to the server used, instance supported, and other data.
I have searched for free-ware that I could adapt, but nothing really exists for this. It is all focused on searching desktops for local installs. Before I create my own spreadsheet/db tool I thought I would ask the greater Oracle community for ideas.
Doug

Hi Doug,
I'll just start by saying that I'd like to see more posts like yours. Hope this will turn out a great discussion.
OTN is missing a licensing-related forum currently (as far as I know). Even though it is a matter that really could use some community 'crunching'.
We are tracking use and license metrics with help of a simple spreadsheet. For us it seems less complicated just because it is cpu/core/sockets based. I guess it depends on the environments and standards. (Keeping up with change in agreements and other such matters, on the other hand, seems harder.)
For the big picture, the different license models and compliance tools is becoming a bigger issue to manage. (a full time job role)
As a related matter.. with virtualisation it has become harder to manage the costs involved, if you want to charge (internal) customers per exact usage, and the distribution of costs for new investments (when crossing capacity borders).
About that tool... I'd also be interested in hearing from the community...!

UCCX License

Dears,
Greetings,
we buy a 5 call manager and we get in addition 5 free license , I am ask if I can to add all the free license in the same UCCX server .
I mean if I install the first license on the server and add the second one in the same server , if the license calculate INCREMENTALLY or not .

This is incorrect. The details of this promotion stipulate that only new customers are entitled to this (i.e. no incremental additions) and they are entitled to only one.
Please note: Purchasing Essential Operate Services software (ESW) and Unified Communications Subscription Service (UCSS) for Cisco Unified Communications Manager does not provide coverage for Cisco Unified Contact Center Express. ESW and UCSS are NOT provided with this bundle and must be purchased separately.Please note: Due to internal Cisco order fulfillment constraints Cisco ships one bundle for every new Unified Communications Manager or Unified Communications Manager Express shipped. For Unified Communications Manager clusters customers are entitled to one and only one bundle per Unified Communications Manager cluster.Example: Customer orders a three Unified Communications Manager cluster and receives three bundles, one for each Unified Communication Manager ordered. The customer is entitled to deploy one and only one bundle on that cluster. The three bundles received may not be aggregated on that cluster. The other two bundles received may also not be used on any other cluster.
Also be aware that even with the five-seat bundle you are still required to purchase the server software. This bundle only provides the five seat licenses.
PLEASE NOTE: For CCX releases running on Windows the Windows operating system is not included and must be purchased separately ($2995). For appliance releases (e.g. CCX 8.0) entitlement for the underlying appliance operating system and database is not included as part of the bundle and must be purchased separately ($2995).

UCCX license Usage

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