UCCX login failed invalid user name and password

Dear all,
Recently I removed the Ldap sync and re-established it back but after this I am unable to login into the
uccx appadmin page but am able to login into os admin page, when i checked in uccx service list
uxl and axl service is not running
can any one guide me?

Hi Abdul,
When you are able to see the UXL and the AXL service on the UCCX Serviceability, then I think you are running 8.5.1.10000-37 which is the UCCX 8.5.1 base version.
The UCCX AXL web Service and UXL web service has no impact on the Services and was imported from the VOS platform during the initial development of UCCX 8.x. This has no relation to the AXL integration with the CUCM.
To re-establish the AXL connectivity the only workaround is to use the CET tool or modify a file in root to trick the Appadmin to go to the Fresh install stage. Once done, the re-association of the administrators can be done.
Note: This can be done only by TAC as it involves remote account access.
Secondly, from UCCX 9.x, we have the Super User which is independent of AXL/CUCM and hence will be able to login to UCCX at all times.
Regards,
Arundeep

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Vicky Liu
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UCCX login failed invalid user name and password

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