UCCX - Looking for Script to forward the call

attached

OK, then it's relatively easy. First, let's create CSQ's per site. For instance, there will be a CSQ named "SiteA", "SiteB", "SiteN" etc. Next, we can create a script that takes a look at the caller's ANI (you can easily get that information using the Get Call Contact Info step). Based the ANI, we will take a look at the number of the agents available at the preferred site (using the Get Reporting Stats step). If it's not 0, we can go and route the call. If it's 0, then we can get the number of the available agents at the next preferred site and again, the next preferred site, until we get a site with at least one available agent.
G.

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    Message was edited by:
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