UCCX Outbound Campaign(Preview) Reports

Hi All.
I am configuring outbound(preview) campaigns on UCCX 8.5SU3. Once the campain is done, is there any defult report in which I can see the status of each contact of the campaign such as successful, not dialed yet, invalid number etc?
Many thanks in advance!
Dhammike.

Hi
I'm afraid not - it should be feasible to create a custom report for this purpose though.
Aaron

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Hi
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/user/guide/cadx105-agent-desktop-user-guide.pdf
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[email protected]

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Please remember to rate helpful responses and identify helpful or correct answers.

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Anybody please help how a call can be marked as callback in uccx.
The agent has a Callback button in CAD while the call is connected to setup the callback. The callback window defined on the campaign will decide how much slack on either side of the desired callback time system will offer that preview call to an agent. Also, the missed call behavior defines what happens if the subsystem cannot find an agent within the window.
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Please remember to rate helpful responses and identify helpful or correct answers.

UCCX Outbound Campaign(Preview) Reports

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