Uccx ready state after login

Hi All,
I am curious, is there a way for agent to be in ready state once they login on agent desktop ? appreciate on any replies.
Thanks in advance.

You can try to configure a workflow for this purpose

Similar Messages

Agent going to ready state after login

Hi guys,
I have UCCX 5.0(2) and I would like to force agent to go to state ready after login. There were some posts on this topic and they suggested to play with workflow:
1. add add action agent ready at startup - for this I get: "Error on Startup Event. Error Message: An Agent State Action may only be used on Answered and Dropped Events."
2. add macro - record putting agent in ready state (keystroke Ctrl +W). This I can do, but agent gets error during login: " Could not execute Macro Action. Unable to playback to windows program."
Did you have similar problems? Did you solve it and how? Or maybe you have some other idea how to force agent to go in ready state after login?
BR,
Jelena

Hi,
Problem An agent using Windows XP was able to start Agent Desktop, but was
not able to enter an active state.
Solution Windows XP can be configured so that the Internet Connection Firewall
(ICF) is active. ICF acts by keeping track of all traffic to and from the
computer; it will only allow information through that has originated from
that particular computer. If a message originates from outside the
computer, it will be discarded.
To solve this problem, either turn off ICF (requires someone with
administrator rights to the computer) or override the defaults to include
known “good” connections like the CAD servers.
And also, is it by any chance happening during a failover or failback scenario in a High Availability (HA) setup?
If its a HA setup, did you install this CAD after the HA setup is made i.e. the CAD has the entries for the ip address of the both the nodes.
Hope it helps,
Anand

Make CAD agents to go ready state upon login

hi all,
hope someone can help. running uccx 8.0. when agents log into CAD, it always put them in not ready state. is there a way to make them go ready right away upon login.
thanks
vijay

Hi Vijay,
Agent State Action
An Agent State action enables you to select an agent state to associate with an event.
Agent State actions can be associated only with Answered and Dropped events. The
only valid agent states are Login, Logout, Ready, Not Ready, and Work.
To set up an Agent State action:
1.Set up a new action. See “Adding a New Action” on page 98. The Select Action window appears.
2.Select the Agent State tab, and then click New. The Agent State Action Setup box appears (Figure 49).
3.Enter a name for the action, select the agent state control from the drop-down list, and then click OK
Please refer the CDA guide for more information,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf
Hope this helps.
Anand
Please rate helpful posts by clicking on the stars below the right answers !!

Agent cannot go to ready state after lunch or break without loggin out and back in.

UCCX 8.5
I have a small contact center group. One of the agents I just recently setup is having an issue. She is telling me that when she selects work offline and then goes to lunch or break or something and comes back, it will not let her log back into the ready state. She actually has to log out of Agent and then back in. A screenshot of the error is attached. Any ideas?
Thanks guys.

Hi,
Problem An agent using Windows XP was able to start Agent Desktop, but was
not able to enter an active state.
Solution Windows XP can be configured so that the Internet Connection Firewall
(ICF) is active. ICF acts by keeping track of all traffic to and from the
computer; it will only allow information through that has originated from
that particular computer. If a message originates from outside the
computer, it will be discarded.
To solve this problem, either turn off ICF (requires someone with
administrator rights to the computer) or override the defaults to include
known “good” connections like the CAD servers.
And also, is it by any chance happening during a failover or failback scenario in a High Availability (HA) setup?
If its a HA setup, did you install this CAD after the HA setup is made i.e. the CAD has the entries for the ip address of the both the nodes.
Hope it helps,
Anand

Issue getting to the "ready" state after turning printer on

This is a new-to-me used LaserJet P2015 that I just bought and installed. Connection is via USB (only choice with this machine). If I turn the printer off via the power switch, and then turn it back on, the self check stops at the third green light (sheet of paper) and does not proceed to the "ready" condition (fifth green light) UNLESS I pull out the paper tray and push it back in. Is this normal? Other than this admittedly-minor but somewhat annoying problem, the printer seems to work OK.

Hi, this has worked for a few...
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
Click OK.

UCCE 7.5(8) CAD 7.5.1.59 got blocked in Working Ready state

Hi all,
We're using UCCE 7.5(8) with CAD 7.5.1.59. From time to time, we remarked some CAD get blocked in the Working Ready state after ending a call.
Our wrap up time is currently configured to 2 hours (as requested by client) so the CAD wont turn back to Ready state automatically.
The CAD can be unblocked by an internal call (no UCCE)
Anyone experiences the same problem?
Thanks in advance.
Best regards,

@Geoff:
Thank you for all the good sugesstions, however unfortunately none of them is possible to me
I would try this using the CTIOS client on your test machine, just to eliminate CAD a little. From the trace, it doesn't appear to matter, since you are looking at the pure CTIOS trace messages, and they are the issue - but I like CTIOS for this sort of debugging.
--> We are using CAD and do not have CTIOS client installed. Does the soft actually come with the UCCE installation package? Can you please tell me where I can find it?
@Geoff and Ed
Dissociate and re-associate the device with JTAPI and retest.
--> Good point, I did the same actually but the phone still didn't work.
Nevertheless, I really think we have a network problem (which was observed time to time before)
I will update this thread as soon as I can do some further tests.
Thanks,
Regards,

Cancel and keep workitem in ready state in user decision step

Hi,
In a user decision step,there is a default option 'Cancel and keep the work item'.
Now clicking on this option, the workitem goes into "Inprogress state"
whereas i want to keep the workitem in "ready state" after i click on the option 'Cancel and keep the work item'.
I am trying to modify the Process method of Decision Object type to incorporate this funcationality by using FM "SAP_WAPI_PUT_BACK_WORKITEM.
but im getting the error that this FM cannot be used at runtime.
Place where im trying to call this FM:
After the FM'SWU_PROCESS_MANUEL_DECISION'
I am getting the value of RESULT.
If result is SPACE or sy-subrc is not 00 then i am calling this Fm which takes Wi_id of the userdecision as input.
Kindly help
Regards

Hi,
Let me ask you this. Why you need to have this in "Ready" state, Not in "IN PROCESS" state. Anyway, the witem is still there in the user's inbox, and if you have any deadline monitoring, then this is also taken care with "Cancel and keep xxxx". So, i think, functionally you'll still be better with the existing functionality.
And, with all this, if you are still trying to change, then i think it's NOT possible. If i understand correctly, you are trying to use the FM "SAP_WAPI_PUT_BACK_WORKITEM" within the PROCESS method. And, if you understood the functionality of how this works, you are trying to set the status of the SAME witem for which you are executing the PROCESS method.
THe way i understand the behind-the-scenes process, once you make a decision and save, this method is the one which in turn sets the witem status. And within that, you CANNOT capture the status as it is yet to be posted to the Witem tables.
Probably, after this decision step, use a different background task with the above FM to set the witem status to "Ready", BUT NOT IN THE SAME METHOD of PROCESS.
Also, it's not advisable to change this std. method.
Hope this helps you. Reply,if you need more info.
venu

Session state always invalid after login

Hello community,
i have a functional login process which uses my own login with username and password. After login i branch to application start page, but this session now is different from the start login session, so every login is invalid and will branch to authentication scheme invalid page.
My login url is: f?p=100:100:123456
After correct login (i have tested in the database with a lot of inserts into tmp_table)
i want to branch with the standard login procedure wwv_flow_custom_auth_std.login() to page 1000.
The correct url is shown in the browser, but the current page is the login page 100, because (i think) the session is invalid. In the authentication theme the invalid session page is set to page 100.
I have tested several pages and always this page is branched.
So im shure, that the session state is always invalid after login.
But why ????
Has anyone an idea ?
Thank you for responding.
Frank

Hi Jari,
problem was solved.
The IE8 has cached an invalid site.
I know now were it is come from.
I have an after submit process which sets the cookie with following code:
owa_util.mime_header('text/html; charset=UTF-8;', FALSE);
owa_cookie.send(
name=>'DHW_COOKIE',
value=>utl_raw.cast_to_raw(dbms_obfuscation_toolkit.md5(input_string => ':P100_REGCODE' || :P100_USERNAME ))
owa_util.http_header_close;
But this results in display on the screen like html text without tags, so it looks like text on the screen header.
It shows "content-type=text/html charset=WINDOWS 1252 .......
The cookie is not set to the disk and now the IE8 explorer is dead.
The described problem of this thread is shown.
If you close all sessions and restart IE8 then the error is fixed.
Also i have disabled the after submit process with setting the cookie.
So i live now without having a cookie set.
Do you have any idea for this behaviour ?
Frank

CAD - login but cannot be in ready state

Hi, I encountered erratic (sometimes it happens sometimes it does not) error with Agents logging into their CAD (UCCX 8.5 Express) but cannot be in Ready state. Error: "Resource Device is Off". "The Agent extension is out of service. Ready state change and call control operations cannot be performed." Looking at the logs it state 32760. What could be causing this intermittent issue?

Hi Cornelio,
Please deassociate the phone\device from this Agent and also from the RmCm application user in CUCM. and again reassocite it back as before. Also try performing the Directory Resync operation from the CDA (Cisco Desktop Administrator) and see if it helps.
You can try restarting the CTI manager service also if the above workaround doesn't help.
Hope it helps.
Anand
Pls rate helpful posts by clicking on the stars below the right answers !!

Normal Window State of Portlets after login

Hi,
I have my application running in Sun Java System Portal Server 7.2
I have a number of portlets in my desktop.After successfull login I see this desktop with all the relevant portlets. I maximize one of the portlets, it takes the entire screen thereby minimizing/hiding the other portlets. I logout at this stage with one of the portlets in maximized state. Suppose now if I re-login with the same user-id, I see the same portlet in maximized state i.e the user preference is stored. How can I disable this user preference such that after login all the portlets are always in normal state. Any help is appreciated.
Thanks.

hi,
I don't remember exactly and right now i don't have portal server installation.
As far as i remember you can disable controls of channel, so user will not be able to minimize of maximize and the size will remain same.
thanks,
sumant

Force Agent go to ready after login

Hi All,
Would it be possible to make Agent to go to Ready state directly once they log in to CAD rather than going to Non ready state?
If yes, please provide the steps for the same.
UCCX Version:7.0(1)SR5
Thanks,
Sanoop

Sanoop,
Unfortunately no, this has been asked quite a lot here in the past, and folks had some ideas. But in nutshel there is no setting to do this.
HTH,
Chris

UCCX Agent ready state softkey

I was under the understanding that UCCX agents could also sign into the ready state through they're assigned phones ? So far in my reading of documents and such I have yet to see any bit of information for setting up agents without CAD. In many of our situations we would like the agents just to be able to sign into the phone adding them to the rotation for incoming calls.
Does anyone know if this is possible and if so is there a reference in some document outlining it ?
Thank you.

Are you looking to log in agents without using the agent desktop? Check out IPPA (IP Phone Agent). This is a IP Phone service that you assign to the agent phone in call manager.
Set up the agent as normal, then add this service to the phone in call manager:
http://x.x.x.x:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
where x.x.x.x is the ip of your UCCX server.
See page 128 of this doc... http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/cad85ccxig-cm.pdf
Brian
Please rate helpful posts

UCCx 8 Callback when agent is in Ready State

To all,
I am stuck. Here is the basic logic for my callback caller script when agent is in Ready state. After the Get Digit String step, what should I do to terminate the call and keep the script running?
Select Resource (--Triggering Contct--from CSQ)
          Connected
          Queued
               Menu
                    CallbackNumber = Get Digit String (--Triggering Contact--)
                              succesful
                                   If(stat_ReadyResources_OF_CSQ > 0) then
                                            True
                                               outcallToCaller = Place Call (to callbackNumber)
                                                      successful
                                                             Call Redirect (--Triggering Contact--to Overflow Q)
* OverflowQ is another script.
Thanks,
Nelson

Set the contact as still being active, even though no one is there. You will not be able to play any prompts or anything to that contact though, that will result in errors, unless you catch the error. You can of course redirect playback to the contact that you call.
ErrorReason = Get Trigger Info (Aborting Reason)
On Exception (ContactInactiveException) Goto Begin
Delay 2 sec
Accept(--Triggering Contact--)
Delay 4 sec     <---Hang up before these 4 seconds are done.
Begin:
Clear Exception (ContactInactiveException)
Set Contact Info (--Triggering Contact--)
     Language: strLanguage (I have a Language varible named this with the value L[en_US] )
     Handled:
     Session: strSession (I have a Session varible named this with the value null )
I edited this to add the delay and accept steps, so you would know the proper order for them to be in. I have a script that calls customers and asks if it is ok to fax them documents to that line in the next 5 minutes. So they know to let the call go to their fax.

Solaris 8 branded zone not booting after server reboot hangs at ready state

Hi,
For ipchange/hostname change we rebooted the physical server...once rebooting the Solaris brand 8 zone stucks at ready state.
I have run the truss with zoneadm in the log process sleep and wait
Will post the log soon..any help to troubleshoot the issue
Both global zone and Ng zone having same hostid..
dmesg::
Apr 30 13:08:50 xyz zoneadmd[992]: [ID 702911 daemon.error] [zone 'abc'] WARNING: console /devices//pseudo/zconsnex@1/zcons@0 found, but it could not be removed.: I/O error
bash-3.00# ps -ef|grep -i abc
root 1441 1429 0 13:10:56 ? 0:00 /bin/ksh -p /usr/lib/brand/solaris8/s8_boot abc /abc
root 1429 1 0 13:10:55 ? 0:00 zoneadmd -z abc
root 1427 1397 0 13:10:54 pts/3 0:00 zoneadm -z abc boot -f -s
root 1542 1441 0 13:10:56 ? 0:00 /bin/ksh -p /usr/lib/brand/solaris8/s8_boot abc /abc
zoneadm list -cv
2 abc ready /abc solaris8 shared
Thanks
Edited by: muvvas on Apr 30, 2012 2:25 PM

moved the solaris 8 branded zone to other server.their its working fine.sorry for late reply.

Agent never Not Ready state

Hi
I have a CUCM 8.5 and UCCX 8.5 workingwithout problems, but now the customer wants his agents never stay in state "Not ready" no matter the event, the agent never can stay in not ready state.
Any idea if i can do this?
Regards

OK - you mean not go automatically into work at the end of the call? Disable 'Automatic Work' on the CSQs in AppAdmin.
If you mean not go automatically into 'not ready' when a call is missed, you can set the 'Agent State after Ring No Answer*' setting to 'Ready', but this is generally a very bad idea.
Aaron

Uccx ready state after login

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