UCCX RECORDING STOP WORKING AFTER AGENT´S PC UPGRADE FROM XP TO WINDOWS 7

Dears, We have a customer with UCCX 8.0(2) already working, some agents upgrade per company policy theirs PC´s to Windows 7, After that, supervisor are unable to monitoring/recording the upgrade agent´s PCs.
We installed Ethereal in those PCs and see that the Agent PC did not generate the "copy" RTP packet to Supervisor desktop, as in XP machines where you can see both packet, from phone to phone, and from agent´s PC to supervisor´s PC.
We disable antivirus software and Windows firewall and make everything in troubleshooting documentation, even the registry setting changes.
We did not change hardware, only OS.
We are running Windows 7 Enterprisse edition.
Does anybody stuck with this problem?
Regards
Gustavo Chiarelli

If you are sure that Postinstall is pointing to the right NIC (IP address for which you see G.711 packets when you run NICQ.exe), that’s good. But most of the times, I see problems like this or Span to PC port problem.
I think you can have a look on this doc https://supportforums.cisco.com/docs/DOC-13223 before requesting again to get response from TAC.

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Phil@TEST:~$ dladm show-link
LINK CLASS MTU STATE OVER
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e1000g0 phys 1500 up --
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aggr2vlan5 5 aggr2 -----
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ADDROBJ TYPE STATE ADDR
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aggr2vlan5 state r- unknown up up,down
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aggr2vlan5 rxfanout-effective r- 16 -- --
aggr2vlan5 pool rw -- -- --
aggr2vlan5 pool-effective r- -- -- --
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restricted,
ip-nospoof,
dhcp-nospoof
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aggr2vlan5 allowed-dhcp-cids rw -- -- --
aggr2vlan5 rxrings r- -- -- --
aggr2vlan5 rxrings-effective r- -- -- --
aggr2vlan5 txrings r- -- -- --
aggr2vlan5 txrings-effective r- -- -- --
aggr2vlan5 txrings-available r- 0 -- --
aggr2vlan5 rxrings-available r- 0 -- --
aggr2vlan5 rxhwclnt-available r- 0 -- --
aggr2vlan5 txhwclnt-available r- 0 -- --
aggr2vlan5 vsi-mgrid rw -- -- --
aggr2vlan5 etsbw-lcl rw -- 0 --
aggr2vlan5 etsbw-lcl-effective r- -- -- --
aggr2vlan5 etsbw-rmt-effective r- -- -- --
aggr2vlan5 etsbw-lcl-advice r- -- -- --
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Edit/Delete Message

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Disk Persmission
PRAM
SMC
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Sent feedback to Apple
Some Output:
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Max %CPU by process (name, UID, %):
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/Library/LaunchDaemons:
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   com.adobe.fpsaud.plist
   com.freemacsoft.appcleanerd.plist
   com.microsoft.office.licensing.helper.plist
   com.oracle.java.Helper-Tool.plist
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/Library/PrivilegedHelperTools:
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   /System/Library/Extensions/JRDMassStorageDriver64.kext
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   /System/Library/Extensions/JRDUSBModemData32.kext
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   /System/Library/Extensions/JRDUSBModemData64.kext
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   /Library/PreferencePanes/NoSleep.prefPane
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   Library/Address Book Plug-Ins/SkypeABDialer.bundle
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   Library/Address Book Plug-Ins/SkypeABSMS.bundle
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   Library/QuickLook/Pacifist.qlgenerator
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Login hook:
   /Library/Scripts/Hooks/login.sh
Global login items:
   $HELPER_PATH
   $HELPER_PATH
   $HELPER_PATH
   $HELPER_PATH
   $HELPER_PATH
User login items:
   iTunesHelper
   Sparrow
   Sort Menubar Items
   AppCleaner Helper
   SurplusMeterAgent
Safari extensions:
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   AdBlock
   SafariKeywordSearch
   Disconnect
   MapTricks
Restricted user files: 28
Font problems: 0
Elapsed time (s): 130
etrecheck output:
Hardware Information:
          MacBook Air - model: MacBookAir3,1
          1 1.4 GHz Intel Core 2 Duo CPU: 2 cores
          2 GB RAM
Video Information:
          NVIDIA GeForce 320M - VRAM: 256 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 0:20
Disk Information:
          APPLE SSD TS064C disk0 : (60.67 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    disk0s2 (disk0s2) <not mounted>: 59.81 GB
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          EFI (disk2s1) <not mounted>: 209.7 MB
          Radha (disk2s2) /Volumes/Radha: 1.81 TB (1.73 TB free)
          disk2s3 (disk2s3) <not mounted>: 189.89 GB
          Boot OS X (disk2s4) <not mounted>: 134.2 MB
FireWire Information:
Kernel Extensions:
          at.obdev.nke.LittleSnitch          Version: 4052
          com.driver.JRDUSBModemData64          Version: 4.0.5
          com.protech.NoSleep          Version: 1.3.3
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
                 [loaded]          at.obdev.littlesnitchd.plist
                 [loaded]          com.adobe.fpsaud.plist
                 [loaded]          com.freemacsoft.appcleanerd.plist
                 [loaded]          com.microsoft.office.licensing.helper.plist
                 [loaded]          com.oracle.java.JavaUpdateHelper.plist
                 [loaded]          net.sourceforge.MonolingualHelper.plist
Launch Agents:
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User Launch Agents:
User Login Items:
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          Sparrow
          Sort Menubar Items
          AppCleaner Helper
          SurplusMeterAgent
3rd Party Preference Panes:
          Flash Player
          Java
          NoSleep
Internet Plug-ins:
          Default Browser.plugin
          Flash Player.plugin
          FlashPlayer-10.6.plugin
          JavaAppletPlugin.plugin
          QuickTime Plugin.plugin
User Internet Plug-ins:
Bad Fonts:
          None
Top Processes by CPU:
              12%          com.apple.WebKit.Networking
               6%          Safari
               4%          WindowServer
               3%          EtreCheck
               2%          hidd
               1%          Terminal
               1%          notifyd
               1%          opendirectoryd
               1%          com.apple.WebKit.WebContent
               0%          Dock
Top Processes by Memory:
          147 MB          Safari
          137 MB          com.apple.WebKit.WebContent
          49 MB          mds_stores
          29 MB          com.apple.WebKit.Networking
          27 MB          TextEdit
          23 MB          WindowServer
          20 MB          Disk
          20 MB          Sparrow
          20 MB          CVMCompiler
          18 MB          Finder
Nothing out of the ordinairy. Thanks for any help

It's an Apple Pro keyboard and mouse, the dongle is
plugged into the Mac and not the keyboard. The same
set-up is, and has been working on all our other
Macs.
The sleep issue sounds interesting- hum, maybe...
Is your keyboard plugged into one of the USB connections on an Apple monitor? If so, you may want to change that connection to one that is on the G5 itself. My monitor came with a warning note indicating that problems will likely occur if the keyboard is connected to the monitor.
I also had a problem with the automatic sleep function. After much trouble-shooting and a logic board replacement, it was concluded that coming out of the automatic sleep function with any USB device active would freeze the entire USB bus. After disabling automatic sleep in system preferences, I've had no freezing problems. My machine works fine with the manual sleep function in the Apple Menu.
AndyH

UCCX RECORDING STOP WORKING AFTER AGENT´S PC UPGRADE FROM XP TO WINDOWS 7

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