UCCX Redirect Step and Local Route Groups

Hello,
CUCM 9.1.2
UCCX 9.0
I have come across a situation in one of our UCCX scripts with the call redirect step where it is forwarded to a local cell phone for after hours calls. The number in the Call Redirect step is 9, followed by the 10-digit number of the cell.
While the call does redirect successfully from the UCCX script, the call always uses the local route group of the original calling party's device. So, if the call from an IP Phone to the cell is going out the gateway where the cell number is a local call, the 9 followed by the 10 digit number works fine.
If it's a site across the WAN, the call redirect to the cell fails because it's using LRG of the calling party's phone and thus it needs to be a long distance call.
I kind of thought the Service Parameter Local route group for redirected calls being set to "Local route group of last redirecting party" might have addressed this, like it did for call forward all situations, but it does not seem to be the case.
Would the recommendation be to use Call Consult Transfer instead of the Call Redirect step? This seems to work, but was wondering if there were other ways to approach it.
Thanks for your help,
Frank

Hi Anthony,
Thanks for the reply. The Call Consult Transfer step did resolve my issue, so now the call is always coming from the local site and using the LRG of the DP of the CTI ports. I previously had it set up using the Call Redirect step in the script with 9 followed by the 10-digit number, and thus it was kind of not working when calling over the WAN from remote sites.
I should have mentioned that we recently did an CUCM / CCX upgrade. In CUCM, all call restrictions were previously done at the device level, nothing on the line. Now we have the line doing the call restrictions. So the Call Redirect step worked fine in the old environment with the 10-digit number, not so much in the new.
But I like your suggestion about +E164 even better, since we rolled that into the upgrade as well. I tried putting the full +E164 number in the script using the Call Redirect step. Works perfectly from all sites.
Thanks for your help.
Frank

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Hi
I have a customer with CUCM 8.6 with few branches
couple of branches in UK and few in Europe and middle east.
I configured route patterns with Standard local route group, but using their own Voice gateway, everything was working fine until adding the recent branch with matching pattern
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One Branch has a mobile with 9.07XXXXXXXX (10 digits)
When branch call 907X..(10digit) number there was a delay and I ticked the Urgent priority to process it quicker, but later realized the UK branch cannot dial 907x.. (11Digit) mobile.
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thanks
shameer

Yes, they key to managing overlapping centralized dial plans is to be really good with patterns, partitions, and CSSs. You can have 3 different 9.0[2-9]XX-[2-9]XX-XXXX patterns and assign them a different partition, and then assign that to the branch CSS. This will only work if each Branch has a different CSS.
For example:
9.0[2-9]XX-[2-9]XX-XXXX @ Egypt-PT ->Routes to Local route group of Egypt.
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//PT = partition//
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I was watching an online training video of setting TEHO using Local Routing Group on CUCM 8.6. However somehow I think he configured it wrong.
In his example,
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MGCP/Standard Local Route Group List question

Hello all,
Here is the scenario:
Site A - CUCM Pub/Sub / MGCP gateway
Site B - CUCM Sub / MGCP gateway
Site C - CUCM Sub / MGCP gateway
The sites are using the standard local route group with TEHO per location. Site A (HQ) has s discount carrier for LD, and therefore it would be cost effective to backhaul the LD from Site B and Site C to the Site A PRIs.
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JN

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Local Route Groups vs translation to E.164

Hello.
Can anybody describe local route groups benefits compared to dialplan with translations to E.164?
Let's see simple scenario. I have 3 sites - MSK, SPB and NSK. All site has phones and a gateway, each site has it's partition for termination (TERM-MSK, TERM-SPB, TERM-NSK) and a partition for translation (XLAT-MSK, XLAT-SPB, XLAT-NSK). There are 2 CSS for translation and termination for each site (CSS-X-MSK, CSS-X-SPB, CSS-X-NSK, CSS-TERM-MSK, CSS-TERM-SPB and CSS-TERM-NSK). All phones has a translation CSS local to it's site configured, for example phones at MSK has CSS-X-MSK in phone configuration. There are translation patterns for translating dialed off-net numbers to E.164 format (7495XXXXXXX for MSK, 7812XXXXXXX for SPB and 7383XXXXXXX for NSK). Subscribers uses 9 for local off-net calls and 90 for long-distance, there are 2 translation patterns with corresponding XLAT partition and CSS-TERM CSS (9.[1-9]XXXXXX -> 7495 prefix plus XXXXXXX and 90.[1-9]XXXXXXXXX -> 7 plus XXXXXXXXXX, partition XLAT-MSK, CSS CSS-TERM-MSK for MSK). CSS-X CSSes has corresponding XLAT partition only. CSS-TERM CSSes has allowed TERM patitions. Each route pattern has corresponding TERM partition and points to single route list with single route group. Finally I have 3 route patterns 3 route lists, 3 route groups, 6 partitions and 6 CSSes total).
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Have I understood the Features and Services Guide rignt? Is there other way to translate dialed off-net number to E.164 without using extra partitions and CSSes (Translatio Pattern requires this)?

Maxim,
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HTH,
Chris

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Partition and Calling Search Space (CSS) are closely related but always confused.
Good examples are:
Line A and Line B in the same partition doesn't necessarily mean Line A can call Line B.
Phone A and Phone B have the same CSS doesn't necessarily mean Phone A can call Phone B.
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Michael
http://htluo.blogspot.com

CUCM 10.5 Local Route Group

When utilizing the local route group for a device pool, when a change is made for that device pool, does a reset of the devices have to occur for the changes to go into affect? The reason I ask is if you are simply making the change to the Route List there is no interruption to the end users, but what if a location's Long Distance is pointing to a Route List that references a Local Route Group. If you want move that to another route group under the device pool is there any impact on the phones in that device pool?
Thanks,
Joe

So What you ask is if you modified the route list (change the actual local route Group for other route group) will reset the phones ? as far as I now no change on rl will reset phone but change on dp will..

Redirect, Weblogic and Local Director... unfortunate combination.

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Cameron Purdy
Tangosol, Inc.
Clustering Weblogic? You're either using Coherence, or you should be!
Download a Tangosol Coherence eval today at http://www.tangosol.com/
"Rodrigo Rosa" <[email protected]> wrote in message
news:3c5f0dcb$[email protected]..
>
Hi all,
We've been facing a very painfull problem in my company. Basically, itrelates
to the fact that weblogic 'uselessly' makes a redirect to index.jspeverytime
somebody tries to reach our website.
The redirect itselve is bad, but when we have Local Director configured infront
of our farm, with stickness enabled, the damn think locks for 3+ secondsbefore
sending the also weird '0000' characters (that I suppose, indicate thepage or
transaction was completed). This 0000 comes from Weblogic itself (wenotice it
sends that even when we are not behind local director). We are alsoexpiriencing
some premature session timeoffs... very weird.
Did anybody even configured WL 6.1 SP2 as the main webserver under a localdirector,
and faced the same problem? We are desperate here.
Thanks,
Rodrigo

Is RTMT can monitor when the first Route Group of a Route List is not used ?

Hi everyone,
I want to find how monitor this event in RTMT without success. I hope someone will have an idea to suggest !
My problem :
I have one Route List (RL_Remote) wich is used to route calls between two sites. This Route List has two Route Group :
- the first is a SIP trunk connected to my remote site (RG_SIP)
- the second is a local route group wich used PSTN (RG_PSTN) [BACKUP]
Is it possible that RTMT sends me an alarm when calls are routing via RL_Remote but are not using RG_SIP ?
In fact, I want to receive an alarm as soon as the Backup Route Group (RG_PSTN in my example) is used.
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More or less correct yes:
Core Issue
This issue can occur if an available route is not found in the indicated route list.
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These are possible reasons for a failure on the current gateway:
Unallocated number, such as a non-existing destination
Busy user
Out of bandwidth
Gateway fails to respond to the call setup request
The user receives alerts similar to this in the Real-Time Monitoring Tool (RTMT):
Most Recent Alert Raised: At 09:19:27 on 12/21/2005 on cluster CALLMANAGER1-Cluster. Number of RouteListExhausted events exceed 0 within 60 minutes.
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https://supportforums.cisco.com/docs/DOC-29032

Adding VLAN to Po-Group and OSPF routing what is the correct way?

Hi Community,
I recently had an issue that brought down the links between a couple of switches...luckily this was done after hours and I did not save the config so was able to revert back.
The basic scope of my project is:
We are running out of IP's on the 192.168.1.0/24 sunbnet so wanted to create a seperate VLAN/Subnet for physical workstations.
He is what I orginally did;
1) On our core switch; (Switch1)
     Create the VLAN,
     VLAN interface,
     DHCP pool,
     excluded address'
2) On second switch (Switch 2)
     Add VLAN name, no interface
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2) On Switch 2
     Add vlan name/interfaces with no ip
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     Add new VLAN to Po-Group on Switch 2
     Add new VLAN to Po-Group on Switch 1
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     Updated specific access ports with new VLAN and test
     upon completion of testing, update all other access ports connected ot workstations with new VLAN
Questions:
Did my links go down because I added new VLAN to Po-group BEFORE updating spanning-tree and OSPF routing?
Can anyone verify the order as outlined in the section "Here is what I assume to be the correct order"

So the order in which to apply TASKS is correct?
also just to clarify the following TASK based on your comments.
Step 4- Add new VLANs to OSPF as passive interface
On Switch 1 (core)
We have this line of code
router ospf 100
router-id 192.168.1.10
log-adjacency-changes
passive-interface Vlan10
passive-interface Vlan30
passive-interface Vlan50
passive-interface Vlan500
network 192.168.0.2 0.0.0.0 area 0
network 192.168.1.10 0.0.0.0 area 0
network 192.168.30.254 0.0.0.0 area 0
network 192.168.33.254 0.0.0.0 area 0
network 192.168.51.254 0.0.0.0 area 0
network 192.168.99.5 0.0.0.0 area 0
network 192.168.200.254 0.0.0.0 area 0
TASK: OSPF - Add new VLANs(40 & 41) to OSPF as Passive Interface
******* Begin Here *********
config t
router ospf 100
passive-interface vlan40
passive-interface vlan41
!WE SHOULD ADD THIS LINE OF CODE
network 192.168.40.254 0.0.0.0 area 0
network 192.168.41.254 0.0.0.0 area 0
******* End Here *********
RESULT:
router ospf 100
router-id 192.168.1.10
log-adjacency-changes
passive-interface Vlan10
passive-interface Vlan30
passive-interface Vlan40
passive-interface Vlan41
passive-interface Vlan50
passive-interface Vlan500
network 192.168.0.2 0.0.0.0 area 0
network 192.168.1.10 0.0.0.0 area 0
network 192.168.30.254 0.0.0.0 area 0
network 192.168.33.254 0.0.0.0 area 0
network 192.168.40.254 0.0.0.0 area 0
network 192.168.41.254 0.0.0.0 area 0
network 192.168.51.254 0.0.0.0 area 0
network 192.168.99.5 0.0.0.0 area 0
network 192.168.200.254 0.0.0.0 area 0
Better??
Again thanks...your feedback have been a tremendous help!

Start Workflow from particular Step and assign to particular group of members

Hi
We are working on workflow using CQ 5.5.
Is it possible start workflow from particular Step and assign this workflow to particular group of members dynamically(Using Process Step).
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I need help on
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Thanks & Regards

Hello Ravindra,
Logically it shouldn't allow you to do that and same happening because start workflow call on model will always trigger the workflow from starting point (means the very first step after start component in workflow design)
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Pawan

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Hi Experts,
We are using Actual Costing and running CKMLCP and CKME to update our standard price, in local currency and in group currency.
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It is like doing MR21 and not doing automatic translation into foreign currency, that is what we want.
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Enrique

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3. create future prices in group currency by adopting the (previous month's) V-price as future price (CKMPRPN)
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Different Aquisition Value (APC) for group and local depreciation area?

Hello,
Is it possible to have different APC/acquisition value in your group and local depreciation area? We want to book the net book value as APC for local depreciation area while gross APC and accumulated depreciation are recorded in group depreciation area.
Group Depreciation Area
APC- 100
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Hi,
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There is no more further implications by removing the tick for a while and reverting after go live.
While doing AS91, if you enter the APC value for 01 area, then that value will be automatically populated to the other dependent areas of 01 area. ( In case, if your other areas are in diff currency also, system will converts the 01 area value in to other area's curr by taking the exch rate).
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MAIL FLOW AND ROUTING GROUPS

Hi Folks
I have two Exchange(2003 and 2010) Servers in co-existence, I am able to send and receive on Exc2003, on Exc2010 I am only receiving I am not able to send.mails but cannot receive on the Exchange 2010. See error below when sending from Exc2010 server.
Thank you in advance
Delivery has failed to these recipients or groups:
[email protected]
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Hi
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UCCX scripting ??? redirect step:

In our script we have a dequeue > redirect step that sends callers to voicemail.   If the caller hangs up within the first second or two of the voicemail greeting the call shows up as abandoned in the HRC.   If the caller waits another second or more before hanging up it shows up as dequeued in the reports.   Has anyone observed this and found a fix for it?
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We actually ended up putting a two second delay before the terminate call step and it seems to work....not sure why though.   We had the set "handled" rule there already and it didn't help.   We also tried the 2 second delay after the dequeue step and it didn't correct it, but we also didn't add the silence to the voicemail greeting.
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