UCCX Reports Discrepancy.

Hi,
I have a problem in UCCX reports there are report which i have generated are as follows.
In both the reports calls volumes are having very much in CSQ agent summary 15 call and in details csq is more then 200 calls.
please let me know if anyone can help out ?.
1) CSQ Agent Summary.
AJM-ARA-SER(137)
Khadija Mahmood
11662
16
0:01:13
0:19:34
0:00:18
0:04:48
0:02:44
12
0:00:25
0:05:03
28
ALA-ARA-SER(346)
Khadija Mahmood
11662
32
0:01:19
0:42:20
0:00:16
0:08:56
0:06:17
16
0:00:23
0:06:14
118
ALA-ENG-SER(581)
Khadija Mahmood
11662
2
0:00:56
0:01:52
0:00:12
0:00:25
0:00:27
1
0:00:12
0:00:12
2
ALQ-ENG-SER(687)
Khadija Mahmood
11662
1
0:03:19
0:03:19
0:00:20
0:00:20
0:00:11
0
0:00:00
7
FUJ-ARA-SER(618)
Khadija Mahmood
11662
12
0:01:05
0:13:10
0:00:17
0:03:29
0:01:37
4
0:00:23
0:01:32
16
GAR-ARA-SER(413)
Khadija Mahmood
11662
106
0:01:53
03:21:01
0:00:18
0:31:48
0:11:37
46
0:00:24
0:18:28
43
GAR-ENG-SER(277)
Khadija Mahmood
11662
48
0:01:45
01:24:19
0:00:18
0:14:40
0:04:52
19
0:00:23
0:07:21
15
MUS-ARA-SER(3)
Khadija Mahmood
11662
33
0:02:32
01:24:02
0:00:17
0:09:25
0:04:39
9
0:00:44
0:06:37
139
MUS-ENG-SER(361)
Khadija Mahmood
11662
4
0:02:37
0:10:31
0:00:17
0:01:09
0:00:25
0
0:00:00
12
QAB-ARA-SER(356)
Khadija Mahmood
11662
8
0:02:05
0:16:47
0:00:12
0:01:36
0:01:11
3
0:00:15
0:00:47
31
QAB-ENG-SER(641)
Khadija Mahmood
11662
2
0:02:45
0:05:31
0:00:20
0:00:40
0:00:29
2
0:00:46
0:01:32
13
RAK-ARA-SER(690)
Khadija Mahmood
11662
14
0:01:24
0:19:43
0:00:17
0:04:01
0:01:45
5
0:00:24
0:02:02
50
RAK-ENG-SER(108)
Khadija Mahmood
11662
1
0:00:55
0:00:55
0:00:20
0:00:20
0:00:04
1
0:00:38
0:00:38
1
SZR-ARA-SER(76)
Khadija Mahmood
11662
15
0:02:30
0:37:35
0:00:17
0:04:18
0:02:31
7
0:00:31
0:03:37
52
SZR-ENG-SER(474)
Khadija Mahmood
11662
4
0:01:48
0:07:13
0:00:20
0:01:20
0:00:39
1
0:00:07
0:00:07
45
2) Details CSQ agent
9000122
90003005
AJM-ARA-SER
0:00:26
Khadija Mahmood
0:00:20
0:00:00
0:00:00
14/03/2013 12:43:59
4.AJM
9000117
90003005
AJM-ARA-SER
0:00:03
Khadija Mahmood
0:00:03
0:00:00
0:00:00
04/03/2013 15:58:06
4.AJM
9000117
90003005
AJM-ARA-SER
0:01:03
Khadija Mahmood
0:00:20
0:00:00
0:00:00
06/03/2013 16:43:43
4.AJM
9000118
90003005
AJM-ARA-SER
0:02:20
Khadija Mahmood
0:00:20
0:00:00
0:00:00
06/03/2013 16:53:18
4.AJM
9000119
90003005
AJM-ARA-SER*
0:02:46
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 10:18:34
4.AJM
9000119
90003005
AJM-ARA-SER*
0:02:46
Khadija Mahmood
0:00:14
0:00:28
0:00:18
09/03/2013 10:18:34
4.AJM
9000117
90003005
AJM-ARA-SER*
0:00:15
Khadija Mahmood
0:00:15
0:00:52
0:00:07
11/03/2013 12:32:14
4.AJM
9000122
90003005
AJM-ARA-SER*
0:01:23
Khadija Mahmood
0:00:03
0:01:02
0:00:20
11/03/2013 13:33:38
4.AJM
9000120
90003005
AJM-ARA-SER*
0:01:08
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 16:46:03
4.AJM
9000120
90003005
AJM-ARA-SER*
0:01:08
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 16:46:03
4.AJM
9000120
90003005
AJM-ARA-SER*
0:01:08
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 16:46:03
4.AJM
9000118
90003005
AJM-ARA-SER*
0:00:22
Khadija Mahmood
0:00:20
0:00:00
0:00:00
14/03/2013 12:39:42
4.AJM
9000122
90003005
AJM-ARA-SER*
0:02:13
Khadija Mahmood
0:00:08
0:01:15
0:00:14
16/03/2013 10:21:30
4.AJM
9000120
90003005
AJM-ARA-SER*
0:03:21
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:06:41
4.AJM
9000120
90003005
AJM-ARA-SER*
0:03:21
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:06:41
4.AJM
9000120
90003005
AJM-ARA-SER*
0:03:21
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:06:41
4.AJM
9000120
90003005
AJM-ARA-SER*
0:03:21
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:06:41
4.AJM
9000120
90003005
AJM-ARA-SER*
0:03:21
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:06:41
4.AJM
9000120
90003005
AJM-ARA-SER*
0:03:21
Khadija Mahmood
0:00:09
0:02:40
0:00:09
16/03/2013 12:06:41
4.AJM
9000120
90003005
AJM-ARA-SER*
0:03:21
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:06:41
4.AJM
9000121
90003005
AJM-ARA-SER*
0:00:19
Khadija Mahmood
0:00:19
0:02:57
0:00:20
16/03/2013 16:14:19
4.AJM
9000121
90003005
AJM-ARA-SER*
0:00:30
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 16:58:32
4.AJM
9000120
90003005
AJM-ARA-SER*
0:01:10
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 16:59:27
4.AJM
9000120
90003005
AJM-ARA-SER*
0:01:10
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 16:59:27
4.AJM
9000120
90003005
AJM-ARA-SER*
0:01:10
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 16:59:27
4.AJM
9000119
90003005
AJM-ARA-SER*
0:00:30
Khadija Mahmood
0:00:20
0:00:00
0:00:00
02/03/2013 07:59:44
4.AJM
9000121
90003005
AJM-ARA-SER*
0:00:28
Khadija Mahmood
0:00:20
0:00:00
0:00:00
02/03/2013 12:18:05
4.AJM
9000121
90003005
AJM-ARA-SER*
0:00:28
Khadija Mahmood
0:00:07
0:00:30
0:00:20
02/03/2013 12:18:05
4.AJM
9000119
90003005
AJM-ARA-SER*
0:03:00
Khadija Mahmood
0:00:20
0:00:00
0:00:00
02/03/2013 13:27:03
4.AJM
9000119
90003005
AJM-ARA-SER*
0:03:00
Khadija Mahmood
0:00:20
0:00:00
0:00:00
02/03/2013 13:27:03
4.AJM
9000117
90003005
AJM-ARA-SER*
0:00:18
Khadija Mahmood
0:00:18
0:01:11
0:00:20
02/03/2013 15:32:18
4.AJM
9000121
90003005
AJM-ARA-SER*
0:01:22
Khadija Mahmood
0:00:20
0:00:00
0:00:00
02/03/2013 16:36:18
4.AJM
9000121
90003005
AJM-ARA-SER*
0:01:22
Khadija Mahmood
0:00:09
0:00:34
0:00:20
02/03/2013 16:36:18
4.AJM
9000121
90003005
AJM-ARA-SER*
0:01:22
Khadija Mahmood
0:00:20
0:00:00
0:00:00
02/03/2013 16:36:18
4.AJM
9000120
90003005
AJM-ARA-SER*
0:00:25
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 09:04:34
4.AJM
9000120
90003005
AJM-ARA-SER*
0:00:25
Khadija Mahmood
0:00:03
0:01:24
0:00:20
03/03/2013 09:04:34
4.AJM
9000122
90003005
AJM-ARA-SER*
0:00:06
Khadija Mahmood
0:00:06
0:00:43
0:00:20
03/03/2013 10:15:55
4.AJM
9000122
90003005
AJM-ARA-SER*
0:00:15
Khadija Mahmood
0:00:15
0:01:23
0:00:20
04/03/2013 11:33:50
4.AJM
9000121
90003005
AJM-ARA-SER*
0:00:15
Khadija Mahmood
0:00:15
0:02:11
0:00:20
04/03/2013 11:42:21
4.AJM
9000121
90003005
AJM-ARA-SER*
0:00:26
Khadija Mahmood
0:00:05
0:01:05
0:00:20
04/03/2013 12:28:37
4.AJM
9000121
90003005
AJM-ARA-SER*
0:00:26
Khadija Mahmood
0:00:20
0:00:00
0:00:00
04/03/2013 12:28:37
4.AJM
9000119
90003005
AJM-ARA-SER*
0:00:13
Khadija Mahmood
0:00:13
0:00:26
0:00:20
04/03/2013 15:54:37
4.AJM
9000122
90003005
AJM-ARA-SER*
0:00:54
Khadija Mahmood
0:00:05
0:00:53
0:00:20
05/03/2013 10:54:32
4.AJM
9000117
90003005
AJM-ARA-SER*
0:00:22
Khadija Mahmood
0:00:20
0:00:00
0:00:00
05/03/2013 17:08:34
4.AJM
9000117
90003005
AJM-ENG-SER*
0:00:29
Khadija Mahmood
0:00:20
0:00:00
0:00:00
10/03/2013 09:20:43
4.AJM
9000121
90003005
AJM-PARTS*
0:00:31
Khadija Mahmood
0:00:00
0:00:14
0:00:20
12/03/2013 15:41:13
4.AJM
9000183
90003013
ALA-ARA-SER
0:00:11
Khadija Mahmood
0:00:04
0:00:00
0:00:00
13/03/2013 12:48:04
12.ALA
9000183
90003013
ALA-ARA-SER
0:00:31
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 09:13:49
12.ALA
9000183
90003013
ALA-ARA-SER
0:00:31
Khadija Mahmood
0:00:10
0:00:00
0:00:00
16/03/2013 09:13:49
12.ALA
9000186
90003013
ALA-ARA-SER
0:02:20
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:16:02
12.ALA
9000185
90003013
ALA-ARA-SER
0:04:54
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:51:16
12.ALA
9000185
90003013
ALA-ARA-SER
0:04:54
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:51:16
12.ALA
9000185
90003013
ALA-ARA-SER
0:04:54
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:51:16
12.ALA
9000185
90003013
ALA-ARA-SER
0:04:54
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:51:16
12.ALA
9000185
90003013
ALA-ARA-SER
0:04:54
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:51:16
12.ALA
9000185
90003013
ALA-ARA-SER
0:04:54
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:51:16
12.ALA
9000185
90003013
ALA-ARA-SER
0:04:54
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:51:16
12.ALA
9000185
90003013
ALA-ARA-SER
0:04:54
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:51:16
12.ALA
9000185
90003013
ALA-ARA-SER
0:04:54
Khadija Mahmood
0:00:09
0:00:00
0:00:00
16/03/2013 12:51:16
12.ALA
9000184
90003013
ALA-ARA-SER
0:02:42
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:49:22
12.ALA
9000184
90003013
ALA-ARA-SER
0:02:42
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:49:22
12.ALA
9000184
90003013
ALA-ARA-SER
0:02:42
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:49:22
12.ALA
9000184
90003013
ALA-ARA-SER
0:02:42
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 12:49:22
12.ALA
9000186
90003013
ALA-ARA-SER
0:02:10
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 12:50:43
12.ALA
9000186
90003013
ALA-ARA-SER
0:02:10
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 12:50:43
12.ALA
9000186
90003013
ALA-ARA-SER
0:02:10
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 12:50:43
12.ALA
9000186
90003013
ALA-ARA-SER
0:02:10
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 12:50:43
12.ALA
9000183
90003013
ALA-ARA-SER
0:03:30
Khadija Mahmood
0:00:20
0:00:00
0:00:00
04/03/2013 13:08:22
12.ALA
9000183
90003013
ALA-ARA-SER
0:03:30
Khadija Mahmood
0:00:05
0:00:00
0:00:00
04/03/2013 13:08:22
12.ALA
9000188
90003013
ALA-ARA-SER*
0:02:10
Khadija Mahmood
0:00:11
0:01:36
0:00:09
09/03/2013 09:49:04
12.ALA
9000188
90003013
ALA-ARA-SER*
0:02:10
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 09:49:04
12.ALA
9000188
90003013
ALA-ARA-SER*
0:02:10
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 09:49:04
12.ALA
9000187
90003013
ALA-ARA-SER*
0:00:48
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 10:06:47
12.ALA
9000188
90003013
ALA-ARA-SER*
0:01:39
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 10:10:57
12.ALA
9000188
90003013
ALA-ARA-SER*
0:01:39
Khadija Mahmood
0:00:05
0:00:35
0:00:11
09/03/2013 10:10:57
12.ALA
9000184
90003013
ALA-ARA-SER*
0:07:39
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 10:51:36
12.ALA
9000184
90003013
ALA-ARA-SER*
0:07:39
Khadija Mahmood
0:00:03
0:00:46
0:00:06
09/03/2013 10:51:36
12.ALA
9000183
90003013
ALA-ARA-SER*
0:03:38
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 12:08:13
12.ALA
9000183
90003013
ALA-ARA-SER*
0:03:38
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 12:08:13
12.ALA
9000183
90003013
ALA-ARA-SER*
0:03:38
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 12:08:13
12.ALA
9000183
90003013
ALA-ARA-SER*
0:03:38
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 12:08:13
12.ALA
9000183
90003013
ALA-ARA-SER*
0:03:38
Khadija Mahmood
0:00:05
0:00:00
0:00:00
09/03/2013 12:08:13
12.ALA
9000187
90003013
ALA-ARA-SER*
0:00:24
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 16:01:41
12.ALA
9000186
90003013
ALA-ARA-SER*
0:00:36
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 16:30:43
12.ALA
9000185
90003013
ALA-ARA-SER*
0:00:12
Khadija Mahmood
0:00:12
0:01:09
0:00:20
09/03/2013 16:32:31
12.ALA
9000183
90003013
ALA-ARA-SER*
0:00:28
Khadija Mahmood
0:00:20
0:00:00
0:00:00
10/03/2013 08:31:50
12.ALA
9000185
90003013
ALA-ARA-SER*
0:00:24
Khadija Mahmood
0:00:20
0:00:00
0:00:00
10/03/2013 12:50:02
12.ALA
9000185
90003013
ALA-ARA-SER*
0:00:24
Khadija Mahmood
0:00:02
0:00:07
0:00:20
10/03/2013 12:50:02
12.ALA
9000188
90003013
ALA-ARA-SER*
0:05:43
Khadija Mahmood
0:00:12
0:00:50
0:00:18
10/03/2013 13:00:37
12.ALA
9000185
90003013
ALA-ARA-SER*
0:01:48
Khadija Mahmood
0:00:15
0:01:26
0:00:20
11/03/2013 12:03:15
12.ALA
9000187
90003013
ALA-ARA-SER*
0:01:28
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 12:17:59
12.ALA
9000187
90003013
ALA-ARA-SER*
0:01:28
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 12:17:59
12.ALA
9000187
90003013
ALA-ARA-SER*
0:01:28
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 12:17:59
12.ALA
9000187
90003013
ALA-ARA-SER*
0:01:28
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 12:17:59
12.ALA
9000186
90003013
ALA-ARA-SER*
0:03:30
Khadija Mahmood
0:00:12
0:00:57
0:00:20
11/03/2013 12:49:47
12.ALA
9000188
90003013
ALA-ARA-SER*
0:01:40
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 13:22:22
12.ALA
9000188
90003013
ALA-ARA-SER*
0:01:40
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 13:22:22
12.ALA
9000188
90003013
ALA-ARA-SER*
0:01:40
Khadija Mahmood
0:00:11
0:00:50
0:00:07
11/03/2013 13:22:22
12.ALA
9000186
90003013
ALA-ARA-SER*
0:03:11
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:14:17
12.ALA
9000186
90003013
ALA-ARA-SER*
0:03:11
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:14:17
12.ALA
9000186
90003013
ALA-ARA-SER*
0:03:11
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:14:17
12.ALA
9000186
90003013
ALA-ARA-SER*
0:03:11
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:14:17
12.ALA
9000186
90003013
ALA-ARA-SER*
0:03:11
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:14:17
12.ALA
9000186
90003013
ALA-ARA-SER*
0:03:11
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:14:17
12.ALA
9000186
90003013
ALA-ARA-SER*
0:03:11
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:14:17
12.ALA
9000186
90003013
ALA-ARA-SER*
0:03:11
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:14:17
12.ALA
9000185
90003013
ALA-ARA-SER*
0:00:18
Khadija Mahmood
0:00:18
0:01:17
0:00:20
11/03/2013 15:14:31
12.ALA
9000184
90003013
ALA-ARA-SER*
0:01:27
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:17:57
12.ALA
9000184
90003013
ALA-ARA-SER*
0:01:27
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:17:57
12.ALA
9000184
90003013
ALA-ARA-SER*
0:01:27
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:17:57
12.ALA
9000184
90003013
ALA-ARA-SER*
0:01:27
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 15:17:57
12.ALA
9000186
90003013
ALA-ARA-SER*
0:01:25
Khadija Mahmood
0:00:20
0:00:00
0:00:00
12/03/2013 11:48:28
12.ALA
9000186
90003013
ALA-ARA-SER*
0:01:25
Khadija Mahmood
0:00:20
0:00:00
0:00:00
12/03/2013 11:48:28
12.ALA
9000186
90003013
ALA-ARA-SER*
0:01:25
Khadija Mahmood
0:00:20
0:00:00
0:00:00
12/03/2013 11:48:28
12.ALA
9000186
90003013
ALA-ARA-SER*
0:01:25
Khadija Mahmood
0:00:20
0:00:00
0:00:00
12/03/2013 11:48:28
12.ALA
9000188
90003013
ALA-ARA-SER*
0:01:23
Khadija Mahmood
0:00:20
0:00:00
0:00:00
12/03/2013 13:21:44
12.ALA
9000188
90003013
ALA-ARA-SER*
0:01:23
Khadija Mahmood
0:00:20
0:00:00
0:00:00
12/03/2013 13:21:44
12.ALA
9000188
90003013
ALA-ARA-SER*
0:01:23
Khadija Mahmood
0:00:20
0:00:00
0:00:00
12/03/2013 13:21:44
12.ALA
9000188
90003013
ALA-ARA-SER*
0:01:23
Khadija Mahmood
0:00:18
0:01:53
0:00:20
12/03/2013 13:21:44
12.ALA
9000185
90003013
ALA-ARA-SER*
0:00:33
Khadija Mahmood
0:00:20
0:00:00
0:00:00
12/03/2013 14:59:32
12.ALA
9000187
90003013
ALA-ARA-SER*
0:00:25
Khadija Mahmood
0:00:20
0:00:00
0:00:00
13/03/2013 07:52:03
12.ALA
9000188
90003013
ALA-ARA-SER*
0:01:02
Khadija Mahmood
0:00:18
0:01:17
0:00:11
13/03/2013 10:20:09
12.ALA
9000186
90003013
ALA-ARA-SER*
0:00:28
Khadija Mahmood
0:00:20
0:00:00
0:00:00
13/03/2013 10:30:54
12.ALA
9000185
90003013
ALA-ARA-SER*
0:00:31
Khadija Mahmood
0:00:20
0:00:00
0:00:00
13/03/2013 12:33:43
12.ALA
9000185
90003013
ALA-ARA-SER*
0:00:17
Khadija Mahmood
0:00:17
0:03:59
0:00:20
13/03/2013 15:27:31
12.ALA
9000183
90003013
ALA-ARA-SER*
0:01:50
Khadija Mahmood
0:00:20
0:00:00
0:00:00
13/03/2013 16:29:42
12.ALA
9000183
90003013
ALA-ARA-SER*
0:01:50
Khadija Mahmood
0:00:20
0:00:00
0:00:00
13/03/2013 16:29:42
12.ALA
9000183
90003013
ALA-ARA-SER*
0:01:50
Khadija Mahmood
0:00:20
0:00:00
0:00:00
13/03/2013 16:29:42
12.ALA
9000183
90003013
ALA-ARA-SER*
0:01:50
Khadija Mahmood
0:00:20
0:00:00
0:00:00
13/03/2013 16:29:42
12.ALA
9000183
90003013
ALA-ARA-SER*
0:01:50
Khadija Mahmood
0:00:20
0:00:00
0:00:00
13/03/2013 16:29:42
12.ALA
9000186
90003013
ALA-ARA-SER*
0:01:19
Khadija Mahmood
0:00:20
0:00:00
0:00:00
14/03/2013 09:19:32
12.ALA
9000186
90003013
ALA-ARA-SER*
0:01:19
Khadija Mahmood
0:00:20
0:00:00
0:00:00
14/03/2013 09:19:32
12.ALA
9000184
90003013
ALA-ARA-SER*
0:00:18
Khadija Mahmood
0:00:17
0:00:44
0:00:20
14/03/2013 09:39:05
12.ALA
9000185
90003013
ALA-ARA-SER*
0:02:58
Khadija Mahmood
0:00:20
0:00:00
0:00:00
14/03/2013 11:35:24
12.ALA
9000185
90003013
ALA-ARA-SER*
0:02:58
Khadija Mahmood
0:00:06
0:01:12
0:00:17
14/03/2013 11:35:24
12.ALA
9000184
90003013
ALA-ARA-SER*
0:00:31
Khadija Mahmood
0:00:20
0:00:00
0:00:00
14/03/2013 12:40:23
12.ALA
9000184
90003013
ALA-ARA-SER*
0:00:31
Khadija Mahmood
0:00:10
0:00:56
0:00:13
14/03/2013 12:40:23
12.ALA
9000185
90003013
ALA-ARA-SER*
0:00:23
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 08:16:18
12.ALA
9000187
90003013
ALA-ARA-SER*
0:00:25
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 08:51:00
12.ALA
9000185
90003013
ALA-ARA-SER*
0:00:44
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 08:53:08
12.ALA
9000186
90003013
ALA-ARA-SER*
0:00:30
Khadija Mahmood
0:00:19
0:03:12
0:00:07
16/03/2013 11:23:58
12.ALA
9000186
90003013
ALA-ARA-SER*
0:00:23
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 13:11:34
12.ALA
9000187
90003013
ALA-ARA-SER*
0:00:41
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 14:52:16
12.ALA
9000187
90003013
ALA-ARA-SER*
0:01:39
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 16:17:41
12.ALA
9000187
90003013
ALA-ARA-SER*
0:01:39
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 16:17:41
12.ALA
9000186
90003013
ALA-ARA-SER*
0:00:15
Khadija Mahmood
0:00:15
0:00:43
0:00:20
02/03/2013 09:32:13
12.ALA
9000184
90003013
ALA-ARA-SER*
0:01:46
Khadija Mahmood
0:00:20
0:00:00
0:00:00
02/03/2013 13:37:29
12.ALA
9000184
90003013
ALA-ARA-SER*
0:01:46
Khadija Mahmood
0:00:20
0:00:00
0:00:00
02/03/2013 13:37:29
12.ALA
9000184
90003013
ALA-ARA-SER*
0:01:46
Khadija Mahmood
0:00:20
0:00:00
0:00:00
02/03/2013 13:37:29
12.ALA
9000184
90003013
ALA-ARA-SER*
0:00:14
Khadija Mahmood
0:00:14
0:01:03
0:00:20
03/03/2013 08:46:07
12.ALA
9000183
90003013
ALA-ARA-SER*
0:00:06
Khadija Mahmood
0:00:06
0:00:45
0:00:20
03/03/2013 08:58:42
12.ALA
9000186
90003013
ALA-ARA-SER*
0:00:52
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 09:07:08
12.ALA
9000186
90003013
ALA-ARA-SER*
0:00:52
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 09:07:08
12.ALA
9000184
90003013
ALA-ARA-SER*
0:03:01
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 09:13:46
12.ALA
9000184
90003013
ALA-ARA-SER*
0:03:01
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 09:13:46
12.ALA
9000184
90003013
ALA-ARA-SER*
0:03:01
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 09:13:46
12.ALA
9000184
90003013
ALA-ARA-SER*
0:03:01
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 09:13:46
12.ALA
9000184
90003013
ALA-ARA-SER*
0:03:01
Khadija Mahmood
0:00:13
0:00:18
0:00:20
03/03/2013 09:13:46
12.ALA
9000184
90003013
ALA-ARA-SER*
0:03:01
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 09:13:46
12.ALA
9000184
90003013
ALA-ARA-SER*
0:00:07
Khadija Mahmood
0:00:07
0:01:05
0:00:20
03/03/2013 10:20:56
12.ALA
9000184
90003013
ALA-ARA-SER*
0:00:53
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 12:30:22
12.ALA
9000184
90003013
ALA-ARA-SER*
0:00:53
Khadija Mahmood
0:00:08
0:02:03
0:00:20
03/03/2013 12:30:22
12.ALA
9000186
90003013
ALA-ARA-SER*
0:00:29
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 13:23:56
12.ALA
9000188
90003013
ALA-ARA-SER*
0:00:17
Khadija Mahmood
0:00:17
0:00:51
0:00:20
03/03/2013 15:02:10
12.ALA
9000186
90003013
ALA-ARA-SER*
0:00:27
Khadija Mahmood
0:00:20
0:00:00
0:00:00
04/03/2013 08:22:20
12.ALA
9000186
90003013
ALA-ARA-SER*
0:00:29
Khadija Mahmood
0:00:20
0:00:00
0:00:00
04/03/2013 10:59:34
12.ALA
9000185
90003013
ALA-ARA-SER*
0:02:51
Khadija Mahmood
0:00:20
0:00:00
0:00:00
04/03/2013 12:52:50
12.ALA
9000185
90003013
ALA-ARA-SER*
0:02:51
Khadija Mahmood
0:00:20
0:00:00
0:00:00
04/03/2013 12:52:50
12.ALA
9000185
90003013
ALA-ARA-SER*
0:02:51
Khadija Mahmood
0:00:20
0:00:00
0:00:00
04/03/2013 12:52:50
12.ALA
9000185
90003013
ALA-ARA-SER*
0:02:51
Khadija Mahmood
0:00:01
0:03:22
0:00:09
04/03/2013 12:52:50
12.ALA
9000183
90003013
ALA-ARA-SER*
0:00:25
Khadija Mahmood
0:00:20
0:00:00
0:00:00
04/03/2013 16:21:41
12.ALA
9000188
90003013
ALA-ARA-SER*
0:00:38
Khadija Mahmood
0:00:17
0:00:37
0:00:20
05/03/2013 11:58:08
12.ALA
9000188
90003013
ALA-ARA-SER*
0:00:38
Khadija Mahmood
0:00:20
0:00:00
0:00:00
05/03/2013 11:58:08
12.ALA
9000185
90003013
ALA-ARA-SER*
0:00:19
Khadija Mahmood
0:00:19
0:02:53
0:00:19
06/03/2013 12:41:48
12.ALA
9000184
90003013
ALA-ARA-SER*
0:00:35
Khadija Mahmood
0:00:14
0:01:00
0:00:20
06/03/2013 12:58:47
12.ALA
9000184
90003013
ALA-ARA-SER*
0:00:35
Khadija Mahmood
0:00:20
0:00:00
0:00:00
06/03/2013 12:58:47
12.ALA
9000188
90003013
ALA-ARA-SER*
0:00:05
Khadija Mahmood
0:00:05
0:00:56
0:00:18
07/03/2013 10:34:57
12.ALA
9000187
90003013
ALA-ARA-SER*
0:00:35
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 11:09:48
12.ALA
9000187
90003013
ALA-ARA-SER*
0:00:35
Khadija Mahmood
0:00:14
0:01:36
0:00:20
07/03/2013 11:09:48
12.ALA
9000183
90003013
ALA-ARA-SER*
0:00:39
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 11:23:54
12.ALA
9000183
90003013
ALA-ARA-SER*
0:00:39
Khadija Mahmood
0:00:18
0:01:29
0:00:20
07/03/2013 11:23:54
12.ALA
9000186
90003013
ALA-ARA-SER*
0:02:30
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 11:51:27
12.ALA
9000186
90003013
ALA-ARA-SER*
0:02:30
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 11:51:27
12.ALA
9000186
90003013
ALA-ARA-SER*
0:02:30
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 11:51:27
12.ALA
9000186
90003013
ALA-ARA-SER*
0:02:30
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 11:51:27
12.ALA
9000186
90003013
ALA-ARA-SER*
0:02:30
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 11:51:27
12.ALA
9000186
90003013
ALA-ARA-SER*
0:02:30
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 11:51:27
12.ALA
9000186
90003013
ALA-ARA-SER*
0:02:30
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 11:51:27
12.ALA
9000186
90003013
ALA-ARA-SER*
0:02:30
Khadija Mahmood
0:00:03
0:00:53
0:00:11
07/03/2013 11:51:27
12.ALA
9000187
90003013
ALA-ARA-SER*
0:01:58
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 12:11:33
12.ALA
9000187
90003013
ALA-ARA-SER*
0:01:58
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 12:11:33
12.ALA
9000187
90003013
ALA-ARA-SER*
0:01:58
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 12:11:33
12.ALA
9000187
90003013
ALA-ARA-SER*
0:01:58
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 12:11:33
12.ALA
9000186
90003013
ALA-ARA-SER*
0:01:06
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 12:12:45
12.ALA
9000186
90003013
ALA-ARA-SER*
0:01:06
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 12:12:45
12.ALA
9000186
90003013
ALA-ARA-SER*
0:01:06
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 12:12:45
12.ALA
9000183
90003013
ALA-ENG-SER*
0:00:15
Khadija Mahmood
0:00:15
0:00:42
0:00:14
12/03/2013 10:36:03
12.ALA
9000188
90003013
ALA-ENG-SER*
0:00:26
Khadija Mahmood
0:00:20
0:00:00
0:00:00
04/03/2013 15:05:17
12.ALA
9000185
90003013
ALA-ENG-SER*
0:00:12
Khadija Mahmood
0:00:12
0:01:10
0:00:11
05/03/2013 10:46:38
12.ALA
9000184
90003013
ALA-ENG-SER*
0:00:25
Khadija Mahmood
0:00:20
0:00:00
0:00:00
05/03/2013 16:20:12
12.ALA
9000188
90003013
ALA-PARTS*
0:00:05
Khadija Mahmood
0:00:01
0:00:03
0:00:20
10/03/2013 09:51:00
12.ALA
9000141
90003009
ALQ-ARA-SER
0:04:12
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 12:17:18
8.ALQ
9000141
90003009
ALQ-ARA-SER
0:04:12
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 12:17:18
8.ALQ
9000141
90003009
ALQ-ARA-SER
0:01:20
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 13:24:27
8.ALQ
9000141
90003009
ALQ-ARA-SER
0:01:20
Khadija Mahmood
0:00:09
0:00:00
0:00:00
09/03/2013 13:24:27
8.ALQ
9000139
90003009
ALQ-ARA-SER
0:00:36
Khadija Mahmood
0:00:20
0:00:00
0:00:00
02/03/2013 13:02:55
8.ALQ
9000141
90003009
ALQ-ARA-SER
0:00:03
Khadija Mahmood
0:00:01
0:00:00
0:00:00
03/03/2013 09:09:53
8.ALQ
9000139
90003009
ALQ-ARA-SER
0:00:34
Khadija Mahmood
0:00:02
0:00:00
0:00:00
07/03/2013 12:10:05
8.ALQ
9000141
90003009
ALQ-ARA-SER*
0:02:46
Khadija Mahmood
0:00:20
0:00:00
0:00:00
09/03/2013 09:51:53
8.ALQ
9000141
90003009
ALQ-ARA-SER*
0:01:04
Khadija Mahmood
0:00:20
0:00:00
0:00:00
10/03/2013 10:30:28
8.ALQ
9000140
90003009
ALQ-ARA-SER*
0:00:34
Khadija Mahmood
0:00:20
0:00:00
0:00:00
11/03/2013 17:05:53
8.ALQ
9000142
90003009
ALQ-ARA-SER*
0:00:51
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 14:51:23
8.ALQ
9000142
90003009
ALQ-ARA-SER*
0:00:51
Khadija Mahmood
0:00:20
0:00:00
0:00:00
16/03/2013 14:51:23
8.ALQ
9000139
90003009
ALQ-ARA-SER*
0:00:31
Khadija Mahmood
0:00:20
0:00:00
0:00:00
02/03/2013 11:00:33
8.ALQ
9000139
90003009
ALQ-ARA-SER*
0:00:27
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 11:50:39
8.ALQ
9000141
90003009
ALQ-ARA-SER*
0:00:26
Khadija Mahmood
0:00:20
0:00:00
0:00:00
03/03/2013 12:15:32
8.ALQ
9000142
90003009
ALQ-ARA-SER*
0:00:25
Khadija Mahmood
0:00:20
0:00:00
0:00:00
04/03/2013 10:43:07
8.ALQ
9000141
90003009
ALQ-ARA-SER*
0:02:20
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 10:34:03
8.ALQ
9000141
90003009
ALQ-ARA-SER*
0:02:20
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 10:34:03
8.ALQ
9000141
90003009
ALQ-ARA-SER*
0:02:20
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 10:34:03
8.ALQ
9000141
90003009
ALQ-ARA-SER*
0:02:20
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 10:34:03
8.ALQ
9000141
90003009
ALQ-ARA-SER*
0:02:20
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 10:34:03
8.ALQ
9000141
90003009
ALQ-ARA-SER*
0:02:20
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 10:34:03
8.ALQ
9000141
90003009
ALQ-ARA-SER*
0:02:34
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 12:50:47
8.ALQ
9000141
90003009
ALQ-ARA-SER*
0:02:34
Khadija Mahmood
0:00:20
0:00:00
0:00:00
07/03/2013 12:50:47
8.ALQ
9000141

Did you ever get any traction on this quesiton?  I have a customer that has a single line on the agents phones for both non and ipcc calls and somehow the totals for Outbound IPCC and Outbound Non-IPCC calls are different.  I'm trying to figure out how that can be and what the specific definition of an Outbound IPCC call actually is and how it differs from an Outbound Non-IPCC call.
Thanks
Craig

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    Did you ever get any traction on this quesiton?  I have a customer that has a single line on the agents phones for both non and ipcc calls and somehow the totals for Outbound IPCC and Outbound Non-IPCC calls are different.  I'm trying to figure out how that can be and what the specific definition of an Outbound IPCC call actually is and how it differs from an Outbound Non-IPCC call.
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