UCCX Script-

Hello all,
We had done an upgrade from uccx 7 to 8.5, after the upgrade everything works as normal. The weekend prompt is playing during Saturday and Sunday instead of Friday and saturday. All it happened after the upgrade, the time zone and time settings are correct. There is no NTP Server.
Does any changes happened on script while upgraded?
Tnx
Bobby

I had a nice in-depth conversation with Tanner about this and the product has a ton of potential. 
DJ

Similar Messages

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    All,
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    This is the way it shows in the editor:
    DOW: Monday-Friday
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      ++TheRest
     +Closed
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    I was able to figure this out.  Below is what I did:
    Created two new Day of Week options and selected the corresponding days.  Under each, I moved the Time of Day statement and assigned the time ranges, then selected the goto statement and assigned it as needed per my script.  
    This should provide the logic I was needed.  

  • How to update XML file through UCCX script ?

    Hi,
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    O

    Hi
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  • UCCX script editor not working

    1-The loading bar down of the screen always loading and never finishes.Please  take a look to the attached picture.
    2-When i go to the uccx and want to change the server from hostname to ip address,i always get update failed.
    I am so new in uccx,help is appreciated.
    Thanks in advance.

    Hello,
    You have come to the right place to ask questions on UCCX.
    Please take some time to read through the product manuals, as they are full of good information and will answer most of your questions.
    UCCX Documentation Home Page
    http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
    On to your two questions:
    1.  This is not a loading bar.  This bar is completely useless, and all it's telling you is how much memory the Editor has available to it in order to process things.  The button to the right is simply a "garbage collector" which will attempt to free up any abandoned memory, but mostly it just sits there looking pretty.  You really don't need to bother with either of these too status bar items, and can ignore them.
    Source: UCCX Scripting Volume 1 - Getting Started with Scripts
    2. It's been about two years since I've completed an install of UCCX, and therefore don't have this information fresh in my head.  I did spend  few minutes trying to find documentation on the topic, but to no avail.  I was only really able to read the Help page for that specific page (Help > For This Page), however, it didn't make a big deal about changing the value.  It simply says, change it and then click Save.
    Could you post the exact error message you are receiving?  Also, what is your intention with changing the hostname to IP?  Unlike CUCM where you may want to remove DNS dependency on the phones to communicate with the server, UCCX clients use the IP address regardless.  So perhaps it's not a necessary step?
    Anthony Holloway
    Please use the star ratings to help drive great content to the top of searches.

  • DB Read error from UCCX Script

    Hi All,
    We are running uccx 7.0.
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    error: SQL statement varible not defined : ANI
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    select * from  table(credit_back.fun_select_point($ANI));
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    Regards,
    Shalid K.C

    Yes Gergely.
    we have created new script and when i add DB Read function in the script, it is not allow to apply it, same time it is giveing the above mentioned error.
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    Regards,
    Shalid

  • How to see programming Code for UCCX Script

    Hi All,
    How can I  see the programming Code for UCCX Script? I have a script and want to see its Code , something like :
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    boolean alternate = false;
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    thanks,
    Hamed

    You're not going to find code per se, unless you have some java class you wrote and then you would only see the code if you had the source java file.  The script is the only interface you get for "code".
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  • UCCX script and abandoned calls

    Hi Guys
    I got question about that UCCX script and abandoned calls , so currently we had 4 different script for  support the call follow .
    So the Main script is just AA let the people select menu 1 , 2 ,3 then go to different queue , after select 1 (for example) then call-direct to second script trigger number and coming into the queue .
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    23811420: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(5030) JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
    23811424: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
    23818414: Apr 28 13:09:46.095 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(239) JTAPICallContact[id=37149,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=app2_Admin,task=48000040710,session=null,seq num=-1,cn=5030,dn=5030,cgn=0405554590,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=5000,ocn=5000,route=RP[num=5030],TP=5034]
    23818421: Apr 28 13:09:46.095 GMT+800 %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=37149,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=app2_Admin,task=48000040710,session=null,seq num=-1,cn=5030,dn=5030,cgn=0405554590,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=5000,ocn=5000,route=RP[num=5030],TP=5034]
    Please give some advice about that and I am look forward to heard from you guys soon .
    Thanks

    Hi Jon
    I was tested "Set Call Contact Info step to mark the call as handled" last night , but not working .
    so in the get call contact info properties , I was used  last Redirect number  to nest trigger number .
    but not working .
    so have got any idea about that ?
    thanks

  • How to setup a whisper prompt in UCCX Script?

    Guys
    I need some help here.
    We have a cisco UCCX setup which was designed and implemented by a vendor. They had the script written. I want to modify that to have a whisper prompt for the agents to hear something before they start their talk.
    Is there something that anyone can guide me to tell me what actually has to be done on a script to input this whisper message. I have a prompt for that. But don't know where and what to start with.
    Any help is much appreciated.

    @Gergely : For your first question, the answer it yes. The agent should hear that recording before he does go the customer call.
    But the second note what you sent, I don't think that is correct. Because UCCX script supports that. I have pasted a sample below which a whisper prompt works in one of our UCCX script. See below.
    Correct me If I am wrong.

  • Webservice call on UCCX Script

    Hi,
    Anybody has idea how to call web service on UCCX script editor.
    I read i have to built custom java code and import it into UCCX. Can anybody support how to use it.

    Hi,
    that's one way but there are several other options as well:
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    - creating the necessary Java classes with wsimport and referencing them in the script.
    Please note you need at least IP IVR or UCCX Premium to make this work.
    You should probably read the configuration guide about administering custom classes.
    G.

  • Working with TimeZone variables in UCCx script

    Hi Team
    I'm wondering if you guys could help me to find out the best way to work with TZ variables in UCCx script.
    Because of different countries customer has a branches, I need to setup different TimeZones for each country handled by the same centralized UCCx.
    In this post they use Java to work with TZ, however, but I prefer another way to work with TZ variables:
    https://supportforums.cisco.com/discussion/11851751/how-make-uccx-holiday-script-timezone-aware
    My idea is to work with Time Zone variables in the script, so what I did was to create different TZ variables and each one of the them assigned the proper timezone based on the country, so depending of the Trigger involved (DNIS), I can find witch country this call came from and give the right timezone.
    The problem I have is that at the time I want to add or subtract two variables of TZ, I got an error because of the syntax. I've been trying different options, but until now, no luck.
    Would you mind you guys who had been working on this let me know what is the right syntax to add or subtract TimeZone variables un UCCx?
    Thanking you in advance
    Martin

    Hi
    I've been working on TZ's recently... see this post:
    https://supportforums.cisco.com/discussion/12474756/how-check-daylight-saving-within-uccx-script
    My approach in the scripts was that basically I allow the department to set their opening hours in the timezone of their choice.
    They have a management web page served from CCX that accepts start/end times each day, and a timezone. That all gets stored in XML.
    In the script, based on that information I get the current time in whatever timezone is set, and compare that to the XML open/close times.
    Similarly for holidays, I get the current date/time in the holiday TZ and compare the holidays to that.
    Aaron

  • Procedure of mapping new UCCX script

    Hi Guys,
    Can you please tell me the procedure of correctly creating a trigger for a UCCX script?
    do I need to create a separate call control group all together or I can use existing one?

    Hi Shyam,
    Make sure before testing a script you have checked below:
    1. Unified CTI telephony Subsystem is InService
    2. The validation of Script is successful before uploading in script management.
    Yes , You can do a reactive script to check if trigger is hitting the script.
    Set the reactive script, once you make a call the script will reloaded and you will come to know that the script is triggered.
    Step 1: in Script Editor , go to Debug-->Reactive script
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    Step 3: Call the Route point (trigger), the script will reloaded with the red mark. So you can to know the script is triggered.
    Step 4: You can debug the script by click step over button to check if any error is there in the script.

  • "Subroutines" in an UCCX script

    My days as a former programmer are showing through. I always preferred structured code. So in that regard, does anyone have a mechanism for creating a pseudo subroutine inside a UCCX script? I realize that I can create a subscript and call it from my original script, but I really don't want to do that for the few lines of code I need to execute.
    I have a few lines of code that I need to execute from various points in my script. I'm looking for a mechanism to allow me to "call" that from a point in my script and then return to that point.
    I could set a string variable with a value that defines where I'm at within my script, and then use a switch statement based on that string variable with a bunch of goto statements that will return me to the proper point. What would be better is the capability to modify the destination of a goto statement based on the variable. Does anybody have any other suggestions?

    Sadly you cannot reference a variable within the Goto step. The way you can do this within the same script is to set a variable, Goto the function, and then check the variable value at the end of the function to decide where to return to. You can use a Match step to evaluate that variable and have a different Goto step within each case.
    You may also want to read up on Trigger Application method instead of using subflows. This was a great improvment introduced in CCX5+. My answer to another thread gave a crash-course explaination of why it's better:
    http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cd3f333

  • UCCX script to pull XML data

    Hello,
    My goal is to create a UCCX script that will run on a Standard license server. Basically, when a user dials a four digit "speed dial", I want them to be translated to a UCCX route point, that will take the original called number, and the calling number, and use that to create a URL that it will then query and retrieve the actual number that will need to be dialed.
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    The url I want to query will be something like this:
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    Going to that URL should return me this output:
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    This is the script as I have written it out so far:
    It does not seem to like what I have put together thus far when I try to validate it. I'm just wondering if I'm doing something that's obviously wrong.
    The end goal will be to take the NewNumber and dial it, while hiding it from the phone.
    Thanks,
    Mark

    Here's an update: I have the script retrieving the correct numbers and formulating the URL correctly. It also appears to be delivering the query from the XML.
    Here's what the XML looks like when I hit it from my browser:
    http://tempuri.org/
    ">
      http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">63141017918003551111
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    This tells me I am not parsing the XML correctly.
    Here is what I have currently:
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    Which based upon what I've read in Cisco's Volume 2 and elsewhere, should be correct.
    Notice in the screenshot that the XML data that UCCX pulls in looks different from when I look at it from my browser. I've also attached the script.
    Thanks,
    Mark

  • Query AD from a UCCX script

    Does anyone know how to query Active Directory from a UCCX script?  Looking to pull the caller's email field from the ANI.

    Hi
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    Hi,
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    Hi
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    Hi
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