UCCX Scripting issue

Hello,
I'm desiging a UCCX Script , If No agents Logged In -> Yes, There will be a prompt -> End
If No agents Logged In -> No, There will be two prompts
Prompt1: If you are calling for CC issue, press 1
Prompt2: If you have TS question, press 2
If caller press either 1 or 2 there will be a prompt : Please note call may be monitored for QA -> then call will be in the Queue to agents
If caller won't press neither 1 nor 2 call should move to Receptionist Ready status check and if receptionist avalable, there will be a prompt :If you have other inquiries ,press 0 and then call will be in Queue to Receptionist.
If Receptionist is not avaialable, there will be a prompt : Thank you for calling please call back at a later time -> End
Hope you understood, If caller didnt press either 1 or 2 call should jump to Receptionist ready status check .
How can I accomplish this within the script after playing two prompts if No agents Logged In -> No?
Can any body suggest me which step to be used on this occation?
If would appreciate if you can explain me in details.

You will need at minimum 1 variable: an Integer and named something like "logged_in_agents"
You will need at minimum 3 steps: a Get Reporting Stats step, an If step, and a Menu Step.
Looks something like this:
Variables
int logged_in_agents = 0
Script
...your beginning script steps are omitted...logged_in_agents = Get Reporting Statistics (Logged In Agents in "HelpDesk_CSQ")if (logged_in_agents == 0) true menu option 1 ...whatever menu options you have... false menu option 1 ...whatver other menu options you have...

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UCCX script and abandoned calls

Hi Guys
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23811205: Apr 28 13:01:44.257 GMT+800 %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=37148,implId=151183/1,state=STATE_RECEIVED_IDX,inbound=true,App name=APP0,task=null,session=null,seq num=-1,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=null
23811420: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(5030) JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
23811424: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
23818414: Apr 28 13:09:46.095 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(239) JTAPICallContact[id=37149,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=app2_Admin,task=48000040710,session=null,seq num=-1,cn=5030,dn=5030,cgn=0405554590,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=5000,ocn=5000,route=RP[num=5030],TP=5034]
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Please give some advice about that and I am look forward to heard from you guys soon .
Thanks

Hi Jon
I was tested "Set Call Contact Info step to mark the call as handled" last night , but not working .
so in the get call contact info properties , I was used last Redirect number to nest trigger number .
but not working .
so have got any idea about that ?
thanks

UCCX Scripting question

We have a requirement from our client running UCCX version 8.5 to
route calls within a certain time period to the same agent that dealt with the last call
from that specific calling number. I recognise that this is probably a fairly complex scripting issue,
but it's very pressing nonetheless, and any helpful pointers I could get from an expert
would be most gratefully received. We are working on a project which will depend on this
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Here is everything you need to make this work. You are very close to the solution.
Also, I will be typing this out as opposed to uploading a script for two reasons:
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Session this_session = nullString session_data = ""
Script
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Variables
Session this_session = nullString session_data = ""
Script
StartAccept(--Triggering Contact--)/* The Get Contact Info step grabs a reference to the Session for the Triggering Contact *//* In this example scenario, this will be the exact same session as in Script 1. *//* That is because the session is attached to the contact, and not to the script *//* If the caller had hung up, and called script 2 directly, then this would not be the same session *//* In that case, you would have had to create a session mapping in script 1, and then use the Get Session step *//* in this script to try and retrieve a reference to an existing session. Session only last for 30 minutes by default. */this_session = Get Contact Info (--Triggering Contact--, Session)/* In the Get Sessoin Info step, you use the context tab to retrieve the session data *//* Just like the Set Session Info step, you need to specify the name, and which variable you will hold the value in *//* What is neat here is, the step knows about the names you've typed in previously, and makes them available from a drop down list. *//* However, if your's in not shown, don't panic, just type the name in again, just as you did with the Set Session Info step. */session_data = Get Session Info (this_session, "session_data")/* If the session_data variable (or any variables you use in the Get Session Info step) return null after the Get Session Info step, *//* That means that they were not set (not found) within the session object. */If (session_data != null && session_data.trim() != "") True /* We now hold a good value for session_data from the first script. Yay! We did it! */ False /* Oops, something went wrong and now we're left standing in the rain all alone. */End
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Hi
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1
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Hello,
You have come to the right place to ask questions on UCCX.
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UCCX Documentation Home Page
http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
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Hi All,
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Yes Gergely.
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I'm wondering if you guys could help me to find out the best way to work with TZ variables in UCCx script.
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https://supportforums.cisco.com/discussion/11851751/how-make-uccx-holiday-script-timezone-aware
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Hi
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https://supportforums.cisco.com/discussion/12474756/how-check-daylight-saving-within-uccx-script
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