UCCX scripting time comparison

hello all,
I need your assistance.
my customer wants to know for how long a call is been in the queue.
I know how to get the time and keep track of the time since the call was in the queue until the call was indeed anwered.
my question is how do i make the math here
when i grab the time the format is
1:00:00 AM/PM
I don't think i can just substract the time. do i need to divide the number into hours, minutes and seconds and then substract each of them individually and them put them together ? or whats the most efficient way to do it ?
thanks
I'm working on UCCX 8.5.1 SU3

It's possible to do math on time values, but it's very cumbersome and it's difficult to do correctly. Bear in mind things like seasonal time changes, timezones, leap years, leap seconds, etc. The "Get Reporting Statistic" step would answer your question easily and directly.
You can call that at any point during your caller's hold loop to see how long they've been waiting, in seconds. Naturally, if you'd like minutes, just divide the result by 60. If you're using that for some sort of holding-too-long escalation threshold, then that should be all you need. If there's some reason you need the hold time at the moment the call goes to the agent, you should be able to use Select Resource with Connect set to "no" and call it in the Selected branch, and then Connect the call, but I'm not sure why you would need that.
If this doesn't solve your problem, please let us know exactly why and when you need the time in queue and we might be able to help more.

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UCCX Scripting, Time variable

I am looking for guidance on UCCX scripting. I have searched all the forums but can't find what I am looking for. I want to be able to close Contact Center at different times for different Service Queues on Holidays. For example, Customer Service closes 5 pm on the day before holiday, but Helpdesk does not close till 11:30 on the day before holiday. How can i incorporate time in my script. I am using XML file with Holiday dates as of now. Any help will be appreciated.
Scenario:
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Take a look at the examples available from script repository:
Cisco Unified Contact Center Express Script Repository 9.0(2)
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All,
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I was able to figure this out. Below is what I did:
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Hi,
I have an UCCX script with MENU step. One of the step is for technical support team. When caller chose this step, information about date and time of the call and calling number should be recorded on a XML file located on the web server.
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<?xml version="1.0" ?>
<rss version="2.0">
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<link></link>
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O

Hi
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<?xml version="1.0" ?>
CALL LOG
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1
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UCCX script editor not working

1-The loading bar down of the screen always loading and never finishes.Please take a look to the attached picture.
2-When i go to the uccx and want to change the server from hostname to ip address,i always get update failed.
I am so new in uccx,help is appreciated.
Thanks in advance.

Hello,
You have come to the right place to ask questions on UCCX.
Please take some time to read through the product manuals, as they are full of good information and will answer most of your questions.
UCCX Documentation Home Page
http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
On to your two questions:
1. This is not a loading bar. This bar is completely useless, and all it's telling you is how much memory the Editor has available to it in order to process things. The button to the right is simply a "garbage collector" which will attempt to free up any abandoned memory, but mostly it just sits there looking pretty. You really don't need to bother with either of these too status bar items, and can ignore them.
Source: UCCX Scripting Volume 1 - Getting Started with Scripts
2. It's been about two years since I've completed an install of UCCX, and therefore don't have this information fresh in my head. I did spend few minutes trying to find documentation on the topic, but to no avail. I was only really able to read the Help page for that specific page (Help > For This Page), however, it didn't make a big deal about changing the value. It simply says, change it and then click Save.
Could you post the exact error message you are receiving? Also, what is your intention with changing the hostname to IP? Unlike CUCM where you may want to remove DNS dependency on the phones to communicate with the server, UCCX clients use the IP address regardless. So perhaps it's not a necessary step?
Anthony Holloway
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DB Read error from UCCX Script

Hi All,
We are running uccx 7.0.
Trying to return data from DB using stored procedure from the uccx script.
We are able to run this when we pass explicit value instead of variable ANI.
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error: SQL statement varible not defined : ANI
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select * from table(credit_back.fun_select_point($ANI));
Request your help on it..
Regards,
Shalid K.C

Yes Gergely.
we have created new script and when i add DB Read function in the script, it is not allow to apply it, same time it is giveing the above mentioned error.
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Regards,
Shalid

Time Comparison PHP

Hi There
I am trying to create a time comparison for a website I am building.
I have the following so far
<?php
$date=$_POST ['daydropdown'];
$month=$_POST ['monthdropdown'];
$year=$_POST ['yeardropdown'];
$datevalue="$date/$month/$year";
$booking=strtotime ("now + 24 hours");
if ($date_value > $booking)
echo ("lovey");
else
echo ("tut tut");
?>
which is pulling its date info from
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          <table>
<tr>
    <td class="tableheight">
      Party Size</td>
    <td>
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      <option selected="selected">2</option>
      <option>3</option>
      <option>4</option>
      <option>5</option>
      <option>6</option>
      <option>7</option>
      <option>8</option>
      <option>9</option>
      <option>10</option>
      <option>11</option>
      <option>12</option>
      <option>13</option>
      <option>14</option>
      <option>15</option>
      <option>16</option>
      <option>17</option>
      <option>18</option>
      <option>19</option>
      <option>20</option>
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    </td>
</tr>
<tr>
    <td class="tableheight">Date</td>
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<select name="daydropdown" id="daydropdown">
</select>
<select name="monthdropdown" id="monthdropdown">
</select>
<select name="yeardropdown" id="yeardropdown">
</select>
</td>
</tr>
<tr>
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      <option>1:15pm</option>
      <option>1:30pm</option>
      <option>1:45pm</option>
      <option>2:00pm</option>
      <option>2:15pm</option>
      <option>2:30pm</option>
      <option>2:45pm</option>
      <option>3:00pm</option>
      <option>3:15pm</option>
      <option>3:30pm</option>
      <option>3:45pm</option>
      <option>4:00pm</option>
      <option>4:15pm</option>
      <option>4:30pm</option>
      <option>4:45pm</option>
      <option>5:00pm</option>
      <option>5:15pm</option>
      <option>5:30pm</option>
      <option>5:45pm</option>
      <option>6:00pm</option>
      <option>6:15pm</option>
      <option>6:30pm</option>
      <option>6:45pm</option>
      <option>7:00pm</option>
      <option>7:15pm</option>
      <option>7:30pm</option>
      <option>7:45pm</option>
      <option>8:00pm</option>
      <option>8:15pm</option>
      <option>8:30pm</option>
      <option>8:45pm</option>
      <option>9:00pm</option>
      <option>9:15pm</option>
</select></td>
</tr>
<tr>
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</tr>
<tr>
    <td class="tableheight">Surname</td>
    <td><input name="surname" type="text" placeholder="Your Last Name"/></td>
</tr>
<tr>
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    <td><input name="email" type="email" placeholder="Your Email Address"/></td>
</tr>
<tr>
    <td class="tableheight">Confirm Email </td>
    <td><input name="confirm" type="email" placeholder="Confirm Email"/></td>
</tr>
<tr>
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    <td><input name="contactnumber" type="text" placeholder="Your Contact Number"/></td>
</tr>
<tr>
    <td style="padding-top:0px"><input name="Book Now" type="submit" value="Book Now" /></td>
    <td></td>
</tr>
</table>
          </form>
          <script type="text/javascript">
//populatedropdown(id_of_day_select, id_of_month_select, id_of_year_select)
window.onload=function(){
populatedropdown("daydropdown", "monthdropdown", "yeardropdown")
</script>
What I want to happen is if a booking for a table is made for more than 24hours in advance then its fine and sends the reservation to the restaurant aka "Lovely" where as if its for within the next 24 hours then "tut tut" they are told to ring the restaurant.
Does anyone have any pointers for me please.
G

You need to change the $datevalue variable to a timestamp like you did with $booking.
$dateTried = strtotime($datevalue);
Then you can compare them.
if ($dateTried < $booking) {      // this is what to do if the time chosen was within 24 hours } else {      // this is what to do if the time chosen was a valid value (24 hours or more from current time) }
BTW, it looked like your form fields are populated using JavaScript. If I were you I would switch that to be PHP driven. The code will be very similar in PHP as your JavaScript code, but it will work for all your visitors, not just the ones that have JavaScript enabled.
-Jason
Sorry the code didn't line up. I used the wrong code insert options.
Message was edited by: UteFanJason

Working with TimeZone variables in UCCx script

Hi Team
I'm wondering if you guys could help me to find out the best way to work with TZ variables in UCCx script.
Because of different countries customer has a branches, I need to setup different TimeZones for each country handled by the same centralized UCCx.
In this post they use Java to work with TZ, however, but I prefer another way to work with TZ variables:
https://supportforums.cisco.com/discussion/11851751/how-make-uccx-holiday-script-timezone-aware
My idea is to work with Time Zone variables in the script, so what I did was to create different TZ variables and each one of the them assigned the proper timezone based on the country, so depending of the Trigger involved (DNIS), I can find witch country this call came from and give the right timezone.
The problem I have is that at the time I want to add or subtract two variables of TZ, I got an error because of the syntax. I've been trying different options, but until now, no luck.
Would you mind you guys who had been working on this let me know what is the right syntax to add or subtract TimeZone variables un UCCx?
Thanking you in advance
Martin

Hi
I've been working on TZ's recently... see this post:
https://supportforums.cisco.com/discussion/12474756/how-check-daylight-saving-within-uccx-script
My approach in the scripts was that basically I allow the department to set their opening hours in the timezone of their choice.
They have a management web page served from CCX that accepts start/end times each day, and a timezone. That all gets stored in XML.
In the script, based on that information I get the current time in whatever timezone is set, and compare that to the XML open/close times.
Similarly for holidays, I get the current date/time in the holiday TZ and compare the holidays to that.
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Can you please tell me the procedure of correctly creating a trigger for a UCCX script?
do I need to create a separate call control group all together or I can use existing one?

Hi Shyam,
Make sure before testing a script you have checked below:
1. Unified CTI telephony Subsystem is InService
2. The validation of Script is successful before uploading in script management.
Yes , You can do a reactive script to check if trigger is hitting the script.
Set the reactive script, once you make a call the script will reloaded and you will come to know that the script is triggered.
Step 1: in Script Editor , go to Debug-->Reactive script
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UCCX script to pull XML data

Hello,
My goal is to create a UCCX script that will run on a Standard license server. Basically, when a user dials a four digit "speed dial", I want them to be translated to a UCCX route point, that will take the original called number, and the calling number, and use that to create a URL that it will then query and retrieve the actual number that will need to be dialed.
So my plan currently is to have a phone inside of a partition that has a translation pattern of XXXX. The called number gets translated to 1158, which is the trigger of the application on UCCX.
The url I want to query will be something like this:
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Going to that URL should return me this output:
<XMLDataResponse xmlns="http://tempuri.org/">
<XMLDataResult>
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<Extension>6300</Extension>
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<PhoneNumber>918005551212</PhoneNumber>
</CallingXML>
</XMLDataResult>
</XMLDataResponse>
This is the script as I have written it out so far:
It does not seem to like what I have put together thus far when I try to validate it. I'm just wondering if I'm doing something that's obviously wrong.
The end goal will be to take the NewNumber and dial it, while hiding it from the phone.
Thanks,
Mark

Here's an update: I have the script retrieving the correct numbers and formulating the URL correctly. It also appears to be delivering the query from the XML.
Here's what the XML looks like when I hit it from my browser:
http://tempuri.org/
">
http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">63141017918003551111
When I do an Interactive Script Debug session and dial the number, I can see that there are two problems: 1) the NewNumber string is "null" by the time it gets to the step to do a Call Consult Transfer, and 2) the script just shows up a blank Exception.
This tells me I am not parsing the XML correctly.
Here is what I have currently:
NewNumber = Get XML Data (xml, "/descendant::XMLDataResponse/child::XMLDataResult/child::PhoneNumber")
Which based upon what I've read in Cisco's Volume 2 and elsewhere, should be correct.
Notice in the screenshot that the XML data that UCCX pulls in looks different from when I look at it from my browser. I've also attached the script.
Thanks,
Mark

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mislam2
I place my get reporting step right before a caller would go to the queue. If not agents are available or the average queue time is too high I set a transfer string variable and send the caller to the voice mail box.
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UCCX Scripting issue

Hello,
I'm desiging a UCCX Script , If No agents Logged In -> Yes, There will be a prompt -> End
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Variables
int logged_in_agents = 0
Script
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23811420: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(5030) JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
23811424: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
23818414: Apr 28 13:09:46.095 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(239) JTAPICallContact[id=37149,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=app2_Admin,task=48000040710,session=null,seq num=-1,cn=5030,dn=5030,cgn=0405554590,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=5000,ocn=5000,route=RP[num=5030],TP=5034]
23818421: Apr 28 13:09:46.095 GMT+800 %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=37149,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=app2_Admin,task=48000040710,session=null,seq num=-1,cn=5030,dn=5030,cgn=0405554590,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=5000,ocn=5000,route=RP[num=5030],TP=5034]
Please give some advice about that and I am look forward to heard from you guys soon .
Thanks

Hi Jon
I was tested "Set Call Contact Info step to mark the call as handled" last night , but not working .
so in the get call contact info properties , I was used last Redirect number to nest trigger number .
but not working .
so have got any idea about that ?
thanks

How to setup a whisper prompt in UCCX Script?

Guys
I need some help here.
We have a cisco UCCX setup which was designed and implemented by a vendor. They had the script written. I want to modify that to have a whisper prompt for the agents to hear something before they start their talk.
Is there something that anyone can guide me to tell me what actually has to be done on a script to input this whisper message. I have a prompt for that. But don't know where and what to start with.
Any help is much appreciated.

@Gergely : For your first question, the answer it yes. The agent should hear that recording before he does go the customer call.
But the second note what you sent, I don't think that is correct. Because UCCX script supports that. I have pasted a sample below which a whisper prompt works in one of our UCCX script. See below.
Correct me If I am wrong.

UCCX scripting time comparison

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