UCCX standard and Enhanced agents

Is it possible to have some agents be standard licensed and other agents enhanced? If i upload an enhanced license for two agents will it cause the other standard agents to stop working? Will that license file be lost and overwritten?

Hi Evan
No - you can't mix licenses on the same server. I think you'll just end up with the count of Enh agents, and the std ones will become inactive.
If you need a mix, you need them on separate CCX clusters (i.e. one standard cluster, one enhanced) but that will have lots of other implications.
Regards
Aaron

Similar Messages

Can you run both Premium and Enhanced agents on the same UCCX system?

Just that.
Thanks,
Steven

No; all seats must be of the same license level. The design guide mentions this around page 1-2 when it talks about product packaging options (i.e. Enhanced, Premium, etc).
Cisco Unified CCX deployments must have all product components and optional features of the same package type. Mixing components or options from different packages is not supported. For example, Enhanced Inbound voice option and Premium Quality Manager option are not supported.

UCCX RTMT and CAD Agent Logs

I have a CAD agent (version 7.0(1)) which uses the IPCC extension to make outbound calls. My issue is with the RTMT showing these calls as Contacts Presented and Contacts Handled. When the agent logs into the client to start their shift, they are showing 17 Contacts Presented and 27 Contacts Handled even though they have not received any calls of yet.
I have tried to reset all stats in the RTMT, all stats clear for all other agents except this agent.
Is there a way to clear the call log from the CAD? This is effecting reports supervisors are gathering for call log data.
Any advice would be appreciated.

Certainly something to try, but I don't see why that would make a difference in an inability to log out. I have many customers who only use the default workflow and haven't seen any of them with this issue previously.
Are you guessing here, or have you actually seen that resolve similar problems?

UCCX 7.01 Enhanced to Premium

Hi,
Can someone confirm what is required to upgrade UCCX 7.01 from Enhanced License to Premium? I have the Premium license but am unsure whether this process requires a reboot or reinstalling CAD on Agent PCs.
Thanks
Rich.

Hello Rich,
The major changes between Premium and Enhanced is mostly on the server and not on CAD like IVR Ports feature becoming Advanced from Basic so we can use them for outbound dialling.
The feature's that i see change in Premium for CAD is the outbound buttons for outbound call control and email buttons for managing email in premium, which may get added in when you move to premium. If you see the 7.X SRND you will know what i am talking about. If you are planning to use outbound dailling or agent email capability. CAD may need to get upgraded. I have to still test this in lab. I have requested licenses for advanced 7.x, presently i have only premium ipcc 7.x lab. When i get adv. license and test this in lab i will update you. You are also welcome to open a SR for this.
If you are going to Premium soon for email and outbound capability and don't have time to wait for my response you can ask the domain admin to login as local admin on all the agent pc's immediately after upgrade so CAD or CSD should update automatically on agent and supervisor login.
Jag.

Report for outstanding workflows and the agents responsible

I need a report that shows all leave request workflows , with userid who created them and approver (agent), and approver's org unit and personnel number.
is there a standard SAP report that can show that? or I need to develop one?
I was looking at the SWI2_FREQ, this report shows the leave request workflows and userid who created them, but it does not report on the agent.
Regards,
Tiberiu

Hi
I think by making use of SAP_WAPI_WORKITEMS_TO_OBJECTS you can get all the workitems who created the leave wokritems.
Regards
Pavan

Standard and Customer Tasks

Hi Experts,
What is the main Difference between standard and customer taks.
Both are created using transaction PFTC.
So what is the significance of Standard Tasks.
Thanks,
Points will be rewarded for all helps.

SAP documentation states the following differences between standard and customer task
Standard Task:
Cross-client, any plan version, no validity period
Customer Task:
Client-specific, plan version-specific, validity period
They have also mentioned
"To implement your own requirements, use only standard tasks. There will no longer be functional enhancements for customer tasks."
So preferable to use Standard tasks for all developments..
Thanks & Regards,
Prasath N

Types of DTP , Diff between Standard and Error DTP

Hi experts,
What is DTP , are the Types of DTP , Diff between Standard and Error DTP , how it works in BI 7.0.
I will assign points for your valuable answers.

Hello ,
Data transfer process (DTP) to transfer data within BI from one persistent object to another object, in accordance with certain transformations and filters. In this respect, it replaces the data mart interface and the InfoPackage. As of SAP NetWeaver 7.0, the InfoPackage only loads data to the entry layer of BI (PSA).
The data transfer process makes the transfer processes in the data warehousing layer more transparent. Optimized parallel processing improves the performance of the transfer process (the data transfer process determines the processing mode). You can use the data transfer process to separate delta processes for different targets and you can use filter options between the persistent objects on various levels. For example, you can use filters between a DataStore object and an InfoCube.
Data transfer processes are used for standard data transfer, for real-time data acquisition, and for accessing data directly.
1.Benefit: Data Distributionwithin BI Capabilities (from PSA or InfoProviders to InfoProviders)
2.Improved transparency of staging processes across data warehouselayers (PSA, DWH layer, ODS layer, Architected Data Marts)
3.Improved performance and high scalability
4.Separation of delta mechanism for different data targets: delta capability is controlledby the DTP
5.Enhanced filtering in dataflow
6.Repair modus based on temporary buffers (buffers keep complete set of data)
See these docs for more info
[Data Transfer Process |http://help.sap.com/saphelp_nw04s/helpdata/en/42/f98e07cc483255e10000000a1553f7/content.htm]
[Enterprise Data Warehouse (EDW)|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/67efb9bb-0601-0010-f7a2-b582e94bcf8a]
[What's New with SAP NetWeaver 2004s - Detailed|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/910aa7a7-0b01-0010-97a5-f28be23697d3]
[SAP NetWeaver 7.0 ETL and EII|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e0b24053-654e-2a10-4180-b0e7c7b4c9f2]
[How to Create Monitor Entries from a Transformation Routine (NW7.0)|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/50fda171-e36e-2910-9290-e3dab26c50b5]
FAQ on SAP NetWeaver 2004s
[Modeling the Enterprise Data Warehousing for SAP NetWeaver 2004s FAQ|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/7c2a7c65-0901-0010-5e8c-be0ad9c05a31]
[Enterprise Data Warehousing for SAP NetWeaver 2004s FAQ|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/c9f5fb91-0c01-0010-67a8-fd35946e9403]
Thanks
Chandran

Web Dynpro - Modification and Enhancement

Web Dynpro for ABAP - Modification and Enhancement!
Hi,
Im new to WDA.
I need to include new fields in WD application in e-recruitment (Internal and External Candidate profile).
HRRCF_C_CANDPROFILE_UI is main component and has two applications for Internal and External candidate respectively. It has Road Map Pattern steps and each step calling components like HRRCF_C_PERSONL_DATA_UI and HRRCF_C_WORK_EXP_UI.
I need to include new fields in each component and display into the screen with edit, insert and display functionality, additionally these should displayed in Date Over view part from Smartform/Adobe form.
Can I achieve above all by Enhancement or modification from standard is must. I would like to keep my all development only in Enhancement hook. Is this possible?
I appreciate if you would guide me to Design and Develop to achieve my requirement.
...Naddy

Hi Naddy,
Check the standard tables that are being used in the application for display/change/create of data. If these tables have a "Customer Include", your first step should be to define the Customer Include Structure and define your new custom components in it (the ones that you need to show on the statndard view.)
Step 2: Create and enhancement of the standard component in which the view is present. In this enhancement, update the context so that the new fields that are present in the standard table (due to Customer Include) become available in the Context.
Step 3: Create enhancement of the view on which the field has to be included. Firstlyupdate context of view from context of controller. Now ur fields will be available in context of view. Also create context attributes that will control visibility, read-only etc of UI elements. Now enhance the layout of the view, create your custom fields and bind value/visibilty/read-only etc to the respective context attributes that you have created.
Also write a post exit method for domodify and check the mode of the standard application (create/change/display). Accordingly set values of the read-only, visibility etc.
Regards,
Reema.

Customization and Enhancment of ICSS B2B 5.0 (Java )

Hi,
I have to customize and enhance the functionality of CRM 5.0 ICSS B2B web front end.
i studied the ISA50DevExtGuideConcepts21.pdf document,according to the document i am using NWDS for development.
I am following the below mentioned methodology.
1 > Downloaded NWDS 7.0
2> Configured the NWDS to point to remote j2ee engine
      (WindowPreferencesSAP J2ee Engine
        Message server host
        Message Server Port )
3> Got the latest source code i.e sap.comcrmicsswebicss_b2b.war
     extracted the source code.
4> created An Enterprise Application Project
5> Created Web Module Project
6> Added the created Web Module Project into the Enterprise Application Project
7> Followed the 1017761 note to deploy the standard application with different   name
8> Generated the custom_app.ear file.(J2EE Explorer Perspective)
9> Deployed the application using NWDS deploy option.(J2EE Explorer Perspective custom_app.earright click u will have option for deploy onto j2ee engine--asks SDM password)
when i try to access the deployed custom application using
http://host:port/custom_app/init.do
i am getting the following error
Application error occurred during request processing.
Details:   Error [javax.servlet.ServletException: Initialization of Extended Configuration Management failed.].
Exception id: [0014C265B0070079000006E900006B000004310E29004C31]
when i access the http://host:port/custom_appt/admin/index.jsp
i am getting an empty Menu page .no links for XCM admin
SAP support suggested me to apply the patch.my java stack is at SP11 and
in sync with 979884 note patch also.
but still getting the error.
here my question is am i following proper methodology or u find any gaps in the procedure.
i studied in the ISA50DevExtGuideConcepts21.pdf some where they said
about the enabling the debugging and about DTR ,if find any details do let me know asap.
thanks
Suresh

Hi Pranay
If you are checking this mail.
I have the same problem, and I also have SAP-CRMDIC 5.0 SP6 (1000.5.0.6.0.20060914084317) deployed. Could you please advise why am I not able to see XCM config? or the whole of the admin.
I am using my custom application and deployed the ear through NWDS.
Points Gurenteed.
Thanks
Gaurav Sahai

Can I use iMovie to edit and enhance both video and audio of my homemade DVDs?

I have a lot of homemade DVDs converted from old VHS tapes. The video and audio quality need to be edited/enhanced. Can I use my iMovie 11 for this task? If not what are my options? Thanks.

Hi
There are several layers to this Q
• VHS-tapes has a low quiality as is
• converted to sort of .mpe2 to a DVD to be played on standard DVD-player - Quality is futher lost
• converting it back to DV or AIC - and more quality is lost
• edit it in iMovie'08 to 11 - even more quality is lost due to that when going from Event's to Project's - every second line building up the picture is discarded (as non of them - iM'08 to 11 - works woith interlaced SD-video
So if quality is of any interest - I would - and are doing
• Converting from VHS-tapes
- via a CANOPUS ADVC-300 - to digital
- in via FireWire to
- to iMovie HD6 or FinalCut (any version) - asa they all keep 100% of the interlaced SD-quality
- edit and put out on miniDV tape (still 100% preserved) or to a DVD made in iDVD with all that keep as high quality possibly. (No Video-DVD can keep 100% quality - it's due to standard and amount of compressing)
If Quality is of no importance - then
• DVDs needs to be converted to DV or AIC and this is no free standard on any Mac - You need a converting program as
- MPEG StreamClip (free on internet) + BUT it needs the .mpeg2 Component from Apple to work ($20)
- Roxio Toast™ - can also be used to back engineer - BUT this cost's much more - still to me all extras was more than worth it
- Analog way - DVD-player - A/D-box - import via FireWire
Yours Bengt W

Error 17058 Unable to start a service account on MSSQLServer and SQL Agent

hi
I am intalling SQL 2008 standard with SP1 on a Windows Server 2003 R2 SP2.
I installed as "local service account" for MSSQLServer (SQL database engine) and SQL agent.
But I want to change to "service account" as [domain\svc_XXX] for MSSQLserver and SQL agent.
I add the [domain\svc_XXX] in local security policy - "Log as a service"
and also add in SSMS - Security - New Login (windows authentication.
When I started the MSSQLserver and SQL agent using the [domain\svc_XXX], I got an error 17058. Initerrlog: could not open error log file." Operating system error=3 (The system cannot find the path specified).
I don't know where else to look at..
Also, how do I find the cumulative service pack for SQL server 2008 standard?
thanks
Irene

Hi Irene:
By seeing your error message "When I started the MSSQLserver and SQL agent using the [domain\svc_XXX],
I got an error 17058. Initerrlog: could not open error log file." Operating system error=3 (The system cannot find the path specified)."
Please provide access to domain\svc_XXX on
log file directory.
Thanks,
Satish Kumar.
Thanks, Satish Kumar. Please mark as this post as answered if my anser helps you to resolves your issue :)

Releasenotes, bugfixes and enhancements

Hello,
I'm currently using Headstart version 6.5.1(.0). Can anyone send me the releasenotes, bugfixes or enhancements of all patches since then till version 6.5.3., or can anyone give me a good reason of upgrading.
All can be send to [email protected]
Thank you very much.

Kristof,
The release notes of all patches.
Headstart Oracle Designer PATCH 6.5.3.0 FOR 9i
==============================================
This patch is ready for use with Designer 9i, Forms 9i and Reports 9i.
Also it addresses the following bugs and enhancement requests
(mostly the same that are addressed in PATCH 6.5.3.0 FOR 6i):
Bug No. Description
====== =======================================================================
2309129 - ERROR IN UNLD_RPTS.SQL SCRIPT
2309202 - NAVIGATOR FORMS DO NOT HAVE CG$STARTUP_MODE, CAUSES ERROR
2441289 - SAVE BUTTON STAYING DISABLED WHEN IT SHOULD BE ENABLED
2482013 - LOGGING INTO 9I SERVER AS SYS MUST BE DONE AS SYSDBA
2483045 - CHANGE OBJECT LIBRARY USAGE STANDARD IN HEADSTART USER GUIDE
2497339 - CALENDAR-LOV WITH TIME HAS EXTRA BUTTONS, PROBLEM WHEN NULL VALUE
2499198 - USE CALENDAR LOV, GET FRM-40102: "RECORD MUST BE ENTERED OR DELETED
FIRST"
2504387 - SET QMSOLB65.OLB DISPLAY ONLY ITEMS (CGSO$%_DO) TO ENABLED=YES
2520101 - OFGTEL65.PLL CANNOT BE COMPILED AGAINST HST65 TEMPLATE PACKAGE OWNER
2520119 - GENERATION OF HEADSTART DEMO FORM HSD0034F GIVES CDG-01117 INVALID
DISPLAY TYPE
2520191 - MESSAGE QMS-00125 DOES NOT EXIST IN QMS_MESSAGE_PROPERTIES, USED IN
QMSLIB65
2521218 - HEADSTART 6I DOES NOT COMPILE WITH FORMS 9I
2529003 - CAPI SHOULD NOT INCLUDE COLUMNS WITH COMPLETE = NO
2570562 - 'SAVE OLD DATA' NOT GENERATED WHEN CAPI UTILITY PARAM
'TAPI TRIGGERS' IS NO
2600939 - IF SUBTYPE ATTRIBUTE MAPPED TO MULTIPLE TABLES, UTILITY CAN TAKE THE
WRONG ONE
2605551 - STILL HAVE CODE FOR '_CASDEL' IN QMSLIB65.PLL QMS$FORMS_ERRORS
2635597 - HEADSTART 6.5 UTILITIES THAT CALL BLTEXT.DELETE_TAGGED_BLOCK FAIL
2635613 - CALL TO QMS$BLOCK.GO('<BLOCK NAME>') IN QMSLIB65 IS CASE SENSITIVE!!
2635789 - CAPI VALIDATED BUSINESS RULE AGAINST WRONG ROW FROM INTERNAL ROW
STACK
2651107 - CHANGE_CONNECTION DOES NOT UPDATE ENTIRE INFO ABOUT APPLICATION
Headstart Oracle Designer PATCH 6.5.3.0 FOR 6i
==============================================
This patch addresses the following bugs and enhancement requests:
Bug No. Description
======= ======================================================================
2309129 - ERROR IN UNLD_RPTS.SQL SCRIPT
2309202 - NAVIGATOR FORMS DO NOT HAVE CG$STARTUP_MODE, CAUSES ERROR
2482013 - LOGGING INTO 9I SERVER AS SYS MUST BE DONE AS SYSDBA
2441289 - SAVE BUTTON STAYING DISABLED WHEN IT SHOULD BE ENABLED
2483045 - CHANGE OBJECT LIBRARY USAGE STANDARD IN HEADSTART USER GUIDE
2497339 - CALENDAR-LOV WITH TIME HAS EXTRA BUTTONS, PROBLEM WHEN NULL VALUE
2499198 - USE CALENDAR LOV, GET FRM-40102: "RECORD MUST BE ENTERED OR DELETED
FIRST"
2504387 - SET QMSOLB65.OLB DISPLAY ONLY ITEMS (CGSO$%_DO) TO ENABLED=YES
2520101 - OFGTEL65.PLL CANNOT BE COMPILED AGAINST HST65 TEMPLATE PACKAGE
OWNER
2520119 - GENERATION OF HEADSTART DEMO FORM HSD0034F GIVES CDG-01117 INVALID
DISPLAY TYPE
2520191 - MESSAGE QMS-00125 DOES NOT EXIST IN QMS_MESSAGE_PROPERTIES,
USED IN QMSLIB65
2529003 - CAPI SHOULD NOT INCLUDE COLUMNS WITH COMPLETE = NO
2570562 - 'SAVE OLD DATA' NOT GENERATED WHEN CAPI UTILITY PARAM
'TAPI TRIGGERS' IS NO
2600939 - IF SUBTYPE ATTRIBUTE MAPPED TO MULTIPLE TABLES, UTILITY CAN TAKE
THE WRONG ONE
2605551 - STILL HAVE CODE FOR '_CASDEL' IN QMSLIB65.PLL QMS$FORMS_ERRORS
2635597 - HEADSTART 6.5 UTILITIES THAT CALL BLTEXT.DELETE_TAGGED_BLOCK FAIL
2635613 - CALL TO QMS$BLOCK.GO('<BLOCK NAME>') IN QMSLIB65 IS CASE SENSITIVE!
2635789 - CAPI VALIDATED BUSINESS RULE AGAINST WRONG ROW FROM INTERNAL
ROW STACK
2651107 - CHANGE_CONNECTION DOES NOT UPDATE ENTIRE INFO ABOUT APPLICATION
Headstart Oracle Designer 6i PATCH 6.5.2.3
CDM RuleFrame Performance Improvement
==========================================
The main purpose of this patch is to improve the performance of the
CDM RuleFrame engine when large transactions are involved.
The functionality of CDM RuleFrame is only slightly changed by this patch:
- The utility 'Create CAPI Custom Service' makes it possible to include
a CAPI Custom Service (i.e. your own package or function) in more
than one CAPI (see "BUG 2419371" below)
- The utility 'Create VAPI Definition' can now also create VAPI's for
subtypes (controlled by new utility parameter)
This patch addresses the following bugs and enhancement requests:
Bug No. Description
======= ======================================================================
2070417 - PERFORMANCE ENHANCEMENT SUGGESTION FOR DISABLING CDM
RULEFRAME IN BATCH MODE
2204246 - USE NATIVE DYNAMIC SQL FOR RULEFRAME RUNTIME
SOFTWARE
2220682 - IMPROVE RULEFRAME RUNTIME PERFORMANCE WITH NOCOPY
IN TRANSACTION MANAGEMENT
2220697 - RULEFRAME STACK: USE TEMPORARY DATABASE TABLES INSTEAD
OF PL/SQL TABLES
2220707 - STORE ROWS IN RULEFRAME ROW STACK ON AN INDEX CALCULATED BY
A HASH FUNCTION
2220908 - ELIMINATE ROW STACK FROM CAPI AND MAKE OLD ROW STACK SMALLER
2227746 - ENHANCE RULEFRAME PERFORMANCE BY MINIMIZING CAPI USE OF
FIND_ON_STACK
2249250 - WHEN CREATING CAPI FOR TABLE WITH MANY COLUMNS: ORA-06502 VALUE
ERROR
2259418 - IMPROVE RULEFRAME PERFORMANCE BY ENFORCING CERTAIN RULES
IMMEDIATELY
2394119 - RUNNING UTILITIES ERR.SQL GIVES ORA-20000: ORU-10028: LINE
LENGTH OVERFLOW
2394166 - WHEN BUSINESS RULE ALREADY EXISTS, UTILITY STILL TRIES TO
INSERT TRIGGER
2396132 - UTILITY JOURNALLING BUSINESS RULES ORA-01401: INSERTED VALUE
TOO LARGE IN BLTEXT
2419371 - POSSIBILTY TO USE SAME CUSTOM SERVICE IN MORE THAN ONE CAPI
PACKAGE
2441447 - REMOVE WORKAROUND FOR BUG 1347738 IN CAPI GENERATOR (HSU_CAPF)
2481957 - DEFAULT IN SPECIFICATION OF HSU_BRTR.RUN AT WRONG PARAMETER
2485658 - CDA-01305 COLUMN UID - WHEN SAVING RESULTS OF REFRESHING JOURNAL
TABLE UTILITY
Headstart Oracle Designer 6i PATCH 6.5.2.2
==========================================
This patch addresses the following bugs and enhancement requests:
Bug No. Description
======= ======================================================================
2283093 - RUNNING REPORTS USING DESTYPE=CACHE FROM REPORT LAUNCH FORM
2283122 - ERROR WHEN CLOSING WINDOW AFTER DUPLICATE RECORD KEY
2285936 - PROBLEMS WITH REPORT LAUNCH FORM IN 6.5.2.1 SUPPLEMENT OPTION
2303927 - QMS0012 REPORT LAUNCH FORM NO DEFAULT VALUES IN PARAMETERLIST AFTER
STARTUP
Headstart Oracle Designer 6i PATCH 6.5.2.1
==========================================
This patch addresses the following bugs and enhancement requests:
Bug No. Description
======= ======================================================================
1696475 - ONLINE HELP FOR REPORTS HAS STRANGE URL
1702857 - ORA-00600 WHEN TRYING TO RUN HEADSTART FORM USING FORMS DEBUGGER
1727439 - POOR PERFORMANCE IN UTILITY 'CREATE CAPI DEFINITION'
1727886 - ERRORS IN 'CREATE CAPI DEFINITION' UTILITY ARE IGNORED
1747626 - RULEFRAME 6I BUS. RULE VIOLATION ON DELETED RECORD GIVES ORA-01403
OR QMS-00100
1754565 - PROCEDURE QMS$ABOUT_THIS_APPLICATION IS MISSING IN YOUR APPLICATION
LIBRARY...
1754740 - SETUP PART OF USER GUIDE SHOULD MENTION ACCESS TO HEADSTART DATABASE
OBJECTS
1754906 - CREATE FIND WINDOW(S) - SAVING CHANGES FAILED WITH CDA-01151
1764270 - CHAPTER 17 REFERS TO SCRIPT HSU_USER.GRT, WHICH IS NOT AVAILABLE
1769077 - SERVER SIDE INSTALLER SAYS USER ALREADY INSTALLED WHEN MANUAL IMPORT
UTILITIES
1769234 - LONG BLOCK.ITEM NAME RESULTS IN QMS-00100: ORA-06502:
PL/SQL: NUMERIC/VALUE ERR.
1769321 - VALUE ERROR IN HTML ONLINE HELP GENERATOR WHEN ITEMS HAVE LONG HINT
TEXTS
1781424 - CDM RULEFRAME: TRIGGER ALREADY EXISTS ERROR EVEN IF TRIGGER IS IN
OTHER FOLDER
1781454 - CREATE DOMAINS FOR DISCRIMINATOR COLUMNS TRIES TO UPDATE DOMAIN IN
WRONG FOLDER
1802399 - WHEN VIEWING LOG: UNHANDLED EXCEPTION IN VIEW_LOG_MESSAGES:ORA-06502
1832171 - DROP THE PK ON QMS_TRANSACTIONS FOR PERFORMANCE REASONS
1869480 - REPORTS MODULES NOT SHOWN IN MULTI SELECT LIST OF UTIL SET
IMPLEMENTATION NAME
1877521 - ORA-06502 WHEN MAINTAIN BUSINESS RULE DESIGN DEFINITIONS FOR STATIC
DOMAINS
1885204 - BUSINESS RULE TRANSFORMER: TRIGGERING EVENT <X> IS INVALID.
IT HAS NO ENTITY...
1890011 - UNABLE TO GENERATE DEFAULT NULL PARAMETER IN CAPI CUSTOM SERVICE
1890029 - HSD 65 USER GUIDE MENTIONS STFFMB PREF.INST. OF PREF.
SET QMS65_LOV_MODULE
1890035 - SMALL OMISSIONS AND TYPOS IN HEADSTART 65 USER GUIDE
1891637 - REDIRECT HEADSTART REFERENCED OBJECTS: INVALID VALUE FOR OLD QMS
APP VERSION
1978916 - WITH OLD DB TRIGGER, SEE 'ORA-20998'IN FORM INSTEAD IF THE ACTUAL
MESSAGES
1979278 - F9 DOES NOT WORK FOR LIST OF VALUES ON MODAL DIALOG FORM
(ALSO UP/DOWN)
1985903 - APPLICATION CLOSES WHEN USING MULTI-SELECT FEATURES IN MODAL DIALOG
WINDOW
1987743 - ORA-06508: PL/SQL: COULD NOT FIND PROGRAM UNIT.. <TAPI PACKAGE>.INS
2093405 - WHEN INSTALLING HEADSTART IN A 9I DATABASE, CG$ERRORS WON'T COMPILE
ANYMORE
2101690 - ONLINE HELP FOR REPORTS (QMS0012F) DOESN'T WORK
2148764 - CG$ERRORS WON'T COMPILE ON 9I DATABASE
2148774 - ENABLED PROPERTY SET YES ON CGSO$..._DO OBJECTS IN OBJECT LIBRARY
2176331 - ERROR WITH ORDER BY CURRENT FIELD
2176348 - GET ERROR IF LAST REPORT PARAMETER IS TYPE DATE
2176364 - CREATE VIEW DEFINITION DOESN'T UPDATE WHERE CLAUSE OF DOMAIN KEY
CONSTRAINT
2185321 - COMPILATION ERRORS ORACLE 9I: DIFFERENCES PARAMETER DEFAULTS PACKAGE
SPEC/BODY
Regards,
Marcel

Material Standard and Future price

I would need to extract the material standard and Future price ( with effective date). I am aware that this information will be stored in MBEW table. Is there any extractor that would give us this information ?
I tried 0CO_PC_ACT_05. This would give us only price types ( P01 and P02 i.e Standard and MAP).
Is the custom DS is the only option ? Do i need to enhance 0material Infoobject by including the Standard price, Future price and Effective Date fields ?
Any help is highly appreciated.

Hi,
Yes, there is no other data source as per your needs.
You need to enhance your standard data source(0CO_PC_ACT_05).
please check your info 0material have those fields at ecc side. check at RSA6 or table ROOSFIELDS.
Above fields if you need at reporting level then you need to enhance 0material_Attr and mark those info objects as navigational attr. so that you can use them at bex level to play with filters or free chars.

UCCX 10.5 / Finesse - agent state error

Hi,
I am curently testing UCCX 10.5 and finesse agent desktop I have a trouble with finesse :
A agent is in READY state, when a call is comming, the state change to NOT READY, it should be TALKING
In the Agent state log is see NOT READY -> Reason code 32761, in the documentation I reed "Agent is logged in to the desktop or IP phone and receives a call that is not queued on the Unified CCX platform."
The caller is effectively an internal phone but the composed number is the CTI route point of the UCCX
I have check with "Reactive script" function of the CCX Editor, there is not any error, the call goes well through the script
Any idea ?
Hugo Chevalier

Hi,
I test using the "select ressource" box, that way I am using a CSQ and it's works. Before, I was just testing with a "Redirect call" box and that is not the right solution.
Thank you
H.C

UCCX abandoned calls when agents are ready

We are running CME 7.1.3.32900-4 and UCCX Premium 7.0(1)SR04_Build 443. We are having a problem with agents going into reserved state for a call but the call never gets delivered to the agent's phone. Since the call goes unanswered, it is marked "abandoned" and gets dropped even though several agents are ready to accept calls. I did a reboot on the UCCX primary and secondary servers and I also reset the voice gateways. Does anyone have any idea what causes this behavior and how to correct it?

Hello,
I had it before with UCCX 7.0 and it was a BUG.
check these two bugs in 7.0
CSCtc32123
UCCX 7.x Select Resource Step reaches 1000 step max and fails
CSCsz93333
Modifying CSQ variable in the Select Resource Step after queuing a
call
Those two caused a group of agents to go to reserve state for like 60 agents causing the calls to DROP.
these problems resolved in SR4 with ES02 , as i understand you already have the SR4 , so i suggest to opne a TAC so that they can give you the ES .
BTW , this is happened to me before like 1 and half years , i didn't check if there is a later version of SR for the UCCX 7.0 , if there is check the cavateas on the next SR maybe they solved the problem without the need for the ES.
Hope this helps.
Amer

UCCX standard and Enhanced agents

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