UCCX Supervisor Desktop Workflows

Hello all
We use a number of workflows within the supervisor desktop such as 'Message box action', ' Report action' etc…
For some reason they have all stopped working across the entire platform. We have tried setting them up again, and carried out an engine restart and database subsystem restart to no avail.
Has anyone experienced this problem or is aware of a fix?
Many thanks
Rob
Unified Contact Cente Express 8.0.2.11005-20
CSD Build: 8.0.2.500

It looks like we're suffereing from the same thing. Does anyone know if there's a fix for this? We're currently running 8.5(1)SU3, HA.
This has affected several CSD installations simultaneously and no combination of re-installs or client re-boots seems to fix it.

Similar Messages

  • UCCX Supervisor Desktop Agent team summary

          Supervisor desktop agent team summary report are not showing accurate.  Before restart the server we are facing a Agent logon time its not correct under the supervisor desktop agent page.
    After restart that problem is resolved the Agent logon time but its giving another issue.
    The issue the Call Preseneted time not accurate.
    The running UCCX version is: 8.5.1.11004.25
    Attached the snapshot.

    What's wrong with the calls presented column? It looks like three of the four people didn't answer one of the calls presented to them which is what that column is supposed to show.

  • UCCX 8 Supervisor Desktop workflow

    I have configured hundreds of workflows, but this is the first on UCCX 8. I can configure the workflow but it does not function. Tree Node, Message, Audible, Report. The client works great otherwise, all services in-service. Is there something different on 8? Maybe a trip through the port utilization guide? The system is Premium licensed.

    Hi
    There used to be a bug for Tree action not working in UCCX 8 , i am 200% sure on this.
    and i have seen case where audible alerts dont work as well, there was a bug for it too,
    i see that you havent mentioned the exact version of the UCCX ,
    my recommedations will be to upgrade to UCCX 8.5.1 Su4 , hopefully that will fix the issue.
    Regards
    Anurag

  • UCCX Supervisor Desktop Logon Time

    I have problems with the Logon time in Agents staticswhich is not updated.
    If the agent is disconnected and then connected again, the Logon time not updatedand displays the time from the first connection

    What's wrong with the calls presented column? It looks like three of the four people didn't answer one of the calls presented to them which is what that column is supposed to show.

  • UCCX 8.5.1 / supervisor desktop instalation trouble

    Hi,
    I installed new uccx 8.5.1. After all configuration I tried install supervisor desktop. But If it tried this on my PC xp sp3, I receive this error message:
    Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
    MSI (s) (5C:D4) [21:31:02:171]: Product: Cisco Supervisor Desktop -- Error
    if I tried install suppervisor desktop on windows 7, I receive error message: Error 2902.operation ixoFileCopy called out of sequence.
    Agent desktop and desktop administrator are ok, and I'm able made correct installation.
    Do you have some idea, how to solve it?
    Best regards.

    Hello,
    I solved my trouble. Problem was in SplkWinPcap.dll file.  I don't know why was this file wrong. I used second metod for  generation msi files and all is ok.
    MSI file has correct splkwinpcap.dll and instalation is now  working. - (regeneration from web interface uccx didn't help, but second  metod helped.)
    Richard.

  • UCCX 8.5.1 - Cisco Supervisor Desktop not showing Caller Names

    Hello,
    I have recently done a deployement for UCCX 8.5.1. I have been made aware of an issue where iif a Cisco Supervisor Desktop is looking at a Agent that is on a call, the Callers name is not bening shown in the Caler Name field, instead the callers extension is being displayed. Has anyone else experienced this or is this one for TAC?
    Here is an example of what I mean.
    This is the view on the UCCX Supervisor screen when an agent is taking a service desk call.  How can we configure it to display the name alongside the number?  I know that 1380 is Paul A Smith, and 1552 is Nicola Turvill? 
    Thanks for your time.

    Check the troubleshooting guide.
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/troubleshooting/guide/cad85ccxtg-cm.pdf
    Page 126
    Problem
    Enterprise data does not display data on outbound calls.
    Solution Enterprise data only displays data for inbound calls.

  • UCCX numbers off on Agent desktop and CTIOS supervisor desktop

    Hello,
    We have a big problem with the numbers displaying on are agent desktops as well as as the CTIOS supervisor desktops the numbers are off, such as the number of call recieved at the end of the day, etc.  It seems like at certain times of the day the numbers reset back to zero and the number of calls received by an agent through the whole day are smaller than they should.  Can you please help us.
    Thanks.

    Thanks. So you are looking at real-time reports.
    1. Is this an issue with all agents or only few ?
    2. What OS they are running ?
    3. Try installing CAD on Win XP or Win 7 32-bit to see if the behavior is same ? I wouldnt recommend reinstalling CAD on their existing boxes, as few registry settings might not be removed completely & will show the same behavior. Therefore, grab a new machine with above mentioned OS & do a fresh install on it to see if it helps.
    4. Were there any OS patch upgrades taken place recently on agent machines ?
    GP.

  • Cisco Supervisor Desktop show "Agent Logs - call" and "Agent Logs - state" in N/A ::: UCCX 8.5.1

    Hi team.
    The Cisco Supervisor Desktop don't show any logs in the "Agent Logs - State" and "Agent Logs - Call" in some agents.
    I restarted the Cisco Desktop Services in CCX Serviceability but the issue continue.
    I appreciate any help respect this case.
    Thanks a lot.
    ErnestoG

    Hi Ernesto,
    Did you click or selct the Specific Agent\Inbound call which is currently being handled by the Agent. From the Screenshot you have attached (first one) doesn't look like the call has been selected.
    Please select or click on that Specific Agent\Inbound call from CSD and check these values.
    Hope this helps.
    Anand
    Please rate helpful posts !!

  • IPCC/UCCX CAD and Agent/Supervisor desktop on Windows 7

    Any word on when Windows 7 will support CAD for Agent and Supervisor’s?

    The product Bulletin indicates CAD will be compatible with Windows 7 in version 7.5(8)
    Cisco Agent Desktop, Cisco Supervisor Desktop, and Cisco CTI Toolkit Options
    Version 7.5(8), FCS Q1CY10
    Version 8.0, FCS Q1CY10
    However, the release notes for 7.5(8) do not show this as being compatible.  Any Ideas on when this is projected? 
    Version 8 does offer Windows 7 support.

  • No Browser setup tab in Desktop Workflow Administrator - UCCX 8.5.1

    Hi ,
    I am unable to see the Browser Setup tab in desktop workflow administrator ( pc installed version) under the workflow group / cad agent / user interface
    I assume that its due to me only running enhanced licences rather than premium but can't find any documentation to confirm that

    I have found the answer , it is a licencing requirement , integrated browser on CAD is premium only

  • UCCX 8.5 Supervisor desktop agent voice monitor logs

    Is there any logs/reports that can be found to show what calls the supervisor has silient voice monitored when using the silient monitor function from the supervisor desktop agent.

    You'll need to assign the supervisor to a couple teams before you'll see anything in Supervisor desktop.
    You can do this through SubSystems --> RmCm --> Teams. Make sure your user shows up under the assigned section.
    You will need to close (completely) Cisco Agent Desktop and relaunch before you will see the changes.
    HTH
    Regards,
    Tanner Ezell

  • Work flow action missing in Cisco Supervisor Desktop (for UCCX)

    Hello,
    In Cisco Supervisor Desktop User Guide and in the console help file, I read it is possible to configure, in the Supervisor Work Flows, some triggers and some actions to play if triggers are reached. This actions are :
    Audible Alert Action
    Message Box Action
    Report Action
    Tree Control Action
    Email Alert Action
    But in fact, in my own supervisor desktop, the only action is Tree Control Action.
    How is it possible to have the other actions available ? is it a licence problem (We are running on a Enhanced version).
    thanks in advance for your help.
    Philippe

    Thanks you for your answer.
    Philippe

  • Cisco Agent Desktop / Supervisor Desktop Issue with Full Disk Encryption

    Has anyone had any issues related to running Cisco Agent Desktop or Cisco Supervisor Desktop on a machine running full disk encryption?  Our desktop team installed full disk encryption software from Check Point, and it seams to be causing some issues with call monitoring, screen pops via workflow and connectivity to the UCCX server.  It's not effecting every machine (that we know of), but the fix for us right now is to provide a desktop without the encryption software.  I'm just wondering if this is related to us, or if there is any supporting documentation out there? 
    Any help is apprecicated.

    CAD for IPCCX v4 does not support windows 7. See compatibility matrix:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
    In my experience if you already have CAD installed and you upgrade the OS (without a fresh rebuild) CAD will work - but it is NOT supported. You should test this though.
    You will not be able to install the older version of CAD on windows 7, the installer will give you errors.
    Brian
    please rate helpful posts

  • Agent disappearing from Supervisor Desktop

    Greetings -
    Can someone help find a solution to my below problem..
    Environment:
    Cisco Unified CCX premium
    9.0.2 SU2 version
    Agent desktop: 9.0(2) (Premium); Build: 9.0.2.2021
    Problem:
    We have three agents out ten who regularly disappear from supervisor desktop.  I opened a TAC case with Cisco but could not figure out what is causing the problem.  The agent desktop is installed on Win7 64bit, Kaspersky antivirus and no firewall between UCCX and agent.  Between UCCX and agent, we have a Cisco 4500 connecting 6500.  I also opened a case with Cisco switching team to check if switches have any role in agent disappearing, but nothing was found on the switches.  It is interesting that only three users are affected out of all.  The affected users' logs on to CAD without any issues in the beginning of the shift, however, after couple of hours i.e. around 11 am agents start to disappear from the supervisor desktop.  After the agent disappears, the CAD chat windows appears like below and the <Unavailable> status in the chat windows changes constantly every 10 seconds to <Initializing>
    The UCCX capture shows the following:
    <AGENT_DESKTOP_user11>.  The application will be logged out.
    2014-08-20 03:09:46:249 WARN FCCS3008 Network communication error <COMM_FAILURE> sending message to application <AGENT_DESKTOP_mwoods>.  The application will be logged out.
    2014-08-20 03:09:50:021 WARN FCCS3008 Network communication error <COMM_FAILURE> sending message to application 
    The agent logs shows that the heart beat is sent to the UCCX but UCCX dose not receive anything.  While all these are happening, the user can still receive and answer calls, the supervisor though cannot see the user, the reports she runs displays user metrics.  However, after few hours, the agent will appears again on supervisor desktop or re logging will make the user appear again.
    Has anyone experienced this strange issue? 
    Thank you in advance.

    Thank you for prompt response. 
    What I did few weeks ago was, created a new account, assigned queues to that new account and then asked the used to use that account just to check if the issue is specific to user account.  Even then, the agent (newly created account) was disappearing. 
    I am sure if I ask the user to use the working agent account, will not have a problem.  I will have to check with the supervisor if they want to try this out.  I will update you momentarily. 

  • No teams visible in Supervisor Desktop software

    Hi All,
    All of our UCCX supervisors can use the supervisor desktop software without any problems, but one particular user just sees a blank screen and the teams drop-down menu is blank. I made sure she is a member of the proper team and has Supervisor privileges.
    I'm stumped. Any help would be much appreciated. 
    Cheers,
    Gary

    Hi Gary
    No teams in the list means either:
    1) That Supervisor is assigned sup rights, but not assigned to any teams in Subsystems/RmCm/Teams. Go into the teams the user should see, and assign the user as a secondary sup
    2) Sometimes you may have assigned the user to the teams, but it doesn't sync to the 'desktop' services. If you are sure the user is assigned to the teams, you can go into Desktop Administrator (the new web based one in 7.x) and do a forced resync, or just restart the 'Desktop Sync' service from Control Panel in AppAdmin.
    Regards
    Aaron
    Please rate helpful posts...    

Maybe you are looking for

  • Cannot Print to Shared Windows Printer (Solved)

    I'm having lots of difficulty printing. I have Arch installed on both my desktop and laptop, and they're both exhibiting the same problem. I am trying to print to a network printer connected to a desktop running Windows XP. Neither Arch system has di

  • Wifi scans but fails to connect on Thinkpad W520

    Running Network Manager on a Lenovo Thinkpad W520 and able to scan but unable to connect to wifi.  Wifi works fine in dualboot on Windows, and ethernet works fine in both. $ lspci -vv 03:00.0 Network controller: Intel Corporation Centrino Ultimate-N

  • Insert a Navigation Path

    We want a short navigator on each page which shows the path. It should be possible to 'go back' level by level. (something like the Oracle9iAS Portal Navigator - Path: Page Groups > Corporate Pages > Pages). Is there something like this 'predefined'

  • HT1657 Can i buy a rented movie?

    I rented a movie on itunes and would now like to buy it. Can a movie be purchased at a discounted price or will the rental fee be waved?

  • Retrieve part of the dataset, not the entire set

    Hi all. Am currently conducting a research project regarding location based services using Oracle and Java. I have got some datasets for the map of adams county in the US. Currently working with Mapviewer and JDeveloper. I have created a datasource i