UCCX Upgrade Media

Could someone please tell me how to go about getting UCCX 7 upgrade media?
I recently got a UCSS contract which should allow me to upgrade but cannot figure out how to get the media. The PUT tool only allows upgrades to version 8.x+.
TAC was no help and told me I needed to buy it? Isn't that what I bought UCSS for?
Anyway, this has been going on for over a year now, if anyone could help me out it would be greatly appreciated.
I am currently on 5.0.2 and would like to go to 7.x.

Hi,
as far as I know you can order media kits, for 20-30 dollars if I am not mistaken, but you won't have the licenses.
And as far as I know you can't upgrade to something that has already past its EoL date.
Take a look at this:
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps7236/end_of_life_notice_c51-627280.html
The last day to renew your support contract was April 17th this year (2012).
Is UCCX 8.x not an option for you? I mean UCSS is great because you can have all the latest stuff as long as you're at the party.
G.

Similar Messages

UCCX upgrade 5.0 to 9.0

Hello,
We are planning an UCCX upgrade from 5.0 to 9.0 on a UCS server. We're going to do a fresh install, and I would like to know if we will be able to use the old scripts and prompts on the new version, or will we have to build the scripts from scratch. If anybody has had a similar experience, I would appreciate the advice.
Best regards,
Ivana

Yes! Scripts and prompts from older versions work on newer versions as well. The opposite is not true however, so if you upgrade to UCCX 9x, and need to roll back for some reason, your scripts from the UCCX 9x will not work on UCCX 5x. Not that I think your upgrade wont work, or that you couldn't just restore from a UCCX 5x backup though. I'm just covering both scenarios here.
One thing to note, in UCCX versions 7x and lower, people could script incorrectly, and it would still work. However, starting in UCCX 8x, there are additional restrictions and security measures in place, which will make those scripts fail. Be sure to do your testing of all scripts before going live on UCCX 9x. One of the major offenders of this is using the Write Document step to write files to the local C:\. So, if you open all of your scripts, and do a CTRL+F "Write Document", to find this step, you may be able to correct it now, before you even go through the upgrade.
Anthony Holloway
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Windows 7 Home Premium Upgrade Media 32-bit DVD Unreadable!!

Referring to the upgrade kit that I have bought few years ago, the Windows 7 Home Premium Upgrade Media DVD is Unreadable, since I need a clean installation on my laptop.
Part No. 586198-371
Product Key: WY879-X3BFB-FC2TF-G7PHH-7PQBD
I was referred by Microsoft support tech to the OEM (which is you) eventhough they provided me with a link to their software recovery.
However, it seems that my Product Key was invalid, and I was unable to download the copy of windows provided by the link.
The Message Displayed:
Unsupported Product
The product key you entered appears to be for software that was pre-installed on a device. Please contact the device manufacturer for software recovery options.
So, Please help me to solve this problem asap, as I urgently needed to use it.
Thank You
From: Furious User

jiyilee5000
First, I would remove the key from your post as if it is usable, someone can now steal it.
Since this is a volunteer only forum, you are better off contacting HP Support directly for help with a usable key.
Here is a link to various contact numbers depending on what country you are in.
Hope it helps.

Upgrade media questions, clean installing, 32-bit to 64-bit, etc.

I have a Lenovo T500 in which I installed a trial version of Windows 7 about a month ago. My trial is going to end soon, 4 days to be exact. I've got all my files in a flash drive and plan and reinstalling the trial version one more time, since the shipment for my upgrade media was delayed for months. I am going to get it when I get back home, on the 18th.
With that said, will I have problems using the upgrade media disc, considering that I don't have a genuine windows key/license installed on the laptop right now?
Can I clean install rather than upgrade?
Will I be able to install 64-bit rather than 32-bit? The upgrade media sent to me is 32-bit because my original lenovo T500 was ordered with 32-bit vista (for whatever reason, when I ordered, the only upgrade option was going from home basic to home premium, with no 64-bit option). If not, is there anyway for me to use some other type of media that I can use my license key from Lenovo to clean install 64-bit?

The upgrade is NOT for the trial version of win 7, it is for vista.
Re-install vista, or restore to factory condition, and then
upgrade.
I think you MAY be able to contact Lenovo or Microsoft
and get 64 bit disk. If it was not offered, maybe not.

XP to WIN7 with WIN VISTA upgrade media

Appears I ordered incorrect upgrade disk for my U330.
The tag on the bottom showed WINDOWS VISTA BUS OEM, actual system on board is XP.PRO, Cn I get away with using the shipped disk WIN7 upgrade media for WIN vistas IF I DO a CLEAN INSTALL, or should I try to purchase an XP to windows7 disk?
D

Hello diggin4s,
You can perform a clean install from a Windows 7 upgrade version however you will have to have a valid previous copy of Microsoft Windows XP or Microsoft Windows Vista installed to validate the upgrade and activate the product key. Please note that when migrating from Windows XP to Windows 7 you will not have an "in place upgrade" option. You will however have the option to select "custom" install when prompted. The Windows 7 install process will then copy all of your data in "My Documents" over to a Windows.old folder within Windows 7 itself. All applications and documents stored in other locations will have to be reinstalled / transferred manually.
For more information on the Windows 7 Upgrade, please go here: http://windows.microsoft.com/en-US/windows7/Installing-and-reinstalling-Windows-7
For additional assistance with the migration of Windows XP to Windows 7, please go here: http://technet.microsoft.com/en-us/windows/ee150430.aspx
thanks again,
John M
Microsoft Windows Client Team

UCCX Upgrade wit CAD deployment task

Hi All,
As we know that after we do the uccx upgrade, CAD also needs to be done.
The problem is I have around 300 agetns with CAD and doing a upgrade one-by-one is not a good idea.
is there anyway to do a batch deployment ?
Thanks in advance,

Bear in mind that if you want to allow users to auto-upgrade, they must have administrative access to their PC; that's not usually the case.
Aaron

UCCX UPGRADE

Hi Everyone
I wanted to know can someone tell me if I'm ordering the correct software for my upgrade. We are currently in the process of upgrading our CUCM to 9.1(1a) and we have to be at version 8.5.1 SU3 inorder to keep it running when we move to 9. We have 2 UCCX servers and I want to make see if this is what I need, I'm looking at ordering CCX-UPG-P-85-85K9= CCX PRE 8.5 to 8.5 PRE ESW Maintenance Upgrade.Is this the correct version that I need or should I be looking at something else.
Eric

Here you go:
http://software.cisco.com/download/release.html?mdfid=283423434&flowid=21301&softwareid=282074295&release=8.5(1)SU5&relind=AVAILABLE&rellifecycle=&reltype=latest
HTH,
Chris

Upgrade Media list Ehp 4 or ECC 6.0 SR3

Hello All,
We are upgrading to ECC 6.0 with Ehp 4 and have ordered media from SAP. We have received upgrade master, upgrade export of Enhancement package 4 (i.e.) 51036889 and 51036903. Can we proceed with this or should we order for upgrade master and upgrade export of ECC 6.0 SR3 (i.e.) 51033520 and 51033501?
Also I understood that Ehp 4 can be included with patches during upgrade. Please clarify
Regards,
Anand

Hi ... generally when i am doing upgrade of ECC 5.0 to ECC 6.0 ehp4 UNICODE system . i required the followng media.
1) Instmaster
2) Exports
3) Kernel
4) Language dvd's
It depends on you SAP Release, OS & DB.
Our source release is 4.6c
Again is your 4.6c system Unicode or NON-Unicode or MDMP.
based on all this & further requirtments we can download media.
-Rahul

Upgrade media

Hello
In SAP note 1299009 there is path to newest SAPUP which I do not find:
Entry by Application Group -> Additional Components -> Upgrade Tools ->
SAPUP UNICODE -> SAPUP 7.02 UNICODE -> 51033520 ERP 6.0 SR3 UC u2013 Upgrade Master Linux on
x86_64 64 bit« is not correct-
beeing so I am in doubt the upgrade export DVD nr 51033501 is also
not correct (as it come from same path.

Hi Subhash,
if i were you i would request the Media from SAP and they would ship the CDS.
Regards,
Ershad Ahmed.

UCCX Upgrade Query

Hello,
I need some assistance while upgrading the UCCX 8.5.1 to 8.5.1 SU4
1. What should I upgrade first Master or Slave ?
2. While upgrading a node should I switch the version of the server and then move to the other node OR swtich version should be done after upgarding all the nodes ?
3. How does the database replication happens ?
Thank you in Advance.

Upgrade the Publisher first then the Subscriber (Master and Slave terms not really relevant as they just refer to which server is active for a process not the database setup)
After Subscriber upgrade is complete switch versions on the Pub then, after all the services on the Pub have started, switch versions on the Sub.

SM 40 upgrade media

I am trying to run the PREPARE for the Sol Man 3.2 to 4.0 upgrade. I have downloaded the media from the swdl OSS alias. Media numbers are:
51031485_1
51031485_2
51031620_1
The PREPARE keeps asking SAP Kernel DVD. As far as I can tell 51031620_1 IS the SAP Kernel DVD. 51031620_1/DVD_NW_2004s_Kernel_Windows__LUNUXX86/LABEL.ASC says "SAP:AKK:700:DVD_KERNEL:SAP Kernel 700:D51031620". I have replaced the SAPup executable and supplied the FIX_CRM50.UPG. Platform is Linux x86_64, database is DB6. Any ideas?

Hi,
On a similar note to this, we're currently runninging PREPARE for an upgrade of SolMan from 3.1 to 4.0. We've hit an error where SAPup states that 'Package FIX_CRM50 could not be found' in the put directory. We downloaded FIX_CRM50 (and FIX_CRM50SR1 and FIX_CRM50SR2) and extracted them into the put directory.
Now, we we re-run SAPup, we're hit with 'Error -4 during extraction of FIX_CRM50.UPG'. We cannot find anything on OSS which directly relates to this problem. We have tried substituting the FIX_CRM50 file with the CRM50SR1 and SR2 files, but with little joy.
Has anyone encountered this problem before?
Many thanks,
Arwel.

UCCX upgrade from from Release 7.0 to 8.5

Planning to upgrade from Release 7.0 (1) SR04ES02_Build023 to Release 8.5.11003-32 (SU3). Does anyone have a simple step-by-step guide, powerpoint they can share? I understand first I have to apply a SR5?
Any assistance would be greatly appreciated -

Hi Lewton,
You need to bring your current system to UCCX 7.0(1)_SR5 and than perform the upgrade to 8.5 version.
Unified CCX 8.5(1) offers a direct solution for Cisco Unified CCX 7.0(1) SR5 or
7.0(2) to upgrade to Unified CCX 8.5(1).
Hope this helps.
Anand
Pls rate helpful posts !!

UCCX upgrade problem

I've a problem upgrading from UCCX version 10.0(1)SU1 to 10.5
I got this log:
10/31/2014 19:10:29 preflight|Execute preflight command (6/7): cp -f /common/preflight/CM/RU/install-confirm-content.jsp /usr/local/thirdparty/jakarta-tomcat/webapps/cmplatform/WEB-INF/pages/install/install-confirm-content.jsp|<LVL::Debug>
10/31/2014 19:10:29 preflight|Preflight command returns 0|<LVL::Debug>
10/31/2014 19:10:29 preflight|Execute preflight command (7/7): rm -rf /common/preflight/CM/RU|<LVL::Debug>
10/31/2014 19:10:29 preflight|Preflight command returns 0|<LVL::Debug>
10/31/2014 19:10:29 refresh_upgrade|IOWAIT monitor stopped|<LVL::Info>
10/31/2014 19:10:29 refresh_upgrade|Cleanup support directory|<LVL::Info>
10/31/2014 19:10:29 refresh_upgrade|Unmount /common/mnt/updates_img|<LVL::Debug>
10/31/2014 19:10:29 refresh_upgrade|Cleanup mounted DVD or ISO|<LVL::Info>
10/31/2014 19:10:29 refresh_upgrade|Found mount point "/mnt/source" for source filesystem /dev/hdc|<LVL::Debug>
10/31/2014 19:10:29 refresh_upgrade|Unmount /mnt/source|<LVL::Debug>
10/31/2014 19:10:30 refresh_upgrade|Ejecting DVD (/dev/hdc)|<LVL::Debug>
10/31/2014 19:10:30 upgrade_install.sh|Cleaning up download...|<LVL::Info>
10/31/2014 19:10:30 upgrade_install.sh|Cleanup upgrade source area.|<LVL::Info>
10/31/2014 19:10:30 upgrade_install.sh|Ejecting DVD (/dev/sda2)|<LVL::Debug>
10/31/2014 19:10:30 upgrade_install.sh|Removing /common/download/10.5.1.10000-24|<LVL::Info>
10/31/2014 19:10:30 upgrade_install.sh|Removing /common/cisco_base|<LVL::Info>
10/31/2014 19:10:30 upgrade_install.sh|Started auditd...|<LVL::Info>
10/31/2014 19:10:31 upgrade_install.sh|Started setroubleshoot...|<LVL::Info>
10/31/2014 19:10:31 upgrade_install.sh|Changed selinux mode to enforcing|<LVL::Info>
10/31/2014 19:10:31 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>
10/31/2014 19:10:31 upgrade_install.sh|Removing /common/rpm-archive/10.5.1.10000-24|<LVL::Info>
10/31/2014 19:10:31 upgrade_install.sh|IOWAIT monitor stopped|<LVL::Info>
10/31/2014 19:10:31 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:604, Function: main(), Upgrade Failed -- (1)|<LVL::Error>
10/31/2014 19:10:31 upgrade_install.sh|Parse argument status=upgrade.stage.error|<LVL::Debug>
10/31/2014 19:10:31 upgrade_install.sh|_set_upgrade_status_attribute: status set to upgrade.stage.error|<LVL::Debug>
10/31/2014 19:10:31 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
10/31/2014 19:10:31 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 10800).|<LVL::Debug>
10/31/2014 19:10:31 upgrade_install.sh|release_upgrade_lock: Releasing lock (pid: 10800)|<LVL::Debug>
Installation of UCSInstall_UCCX_10_5_1_UCOS_10.5.1.10000-24.sgn.iso failed
An error has occured but no messages are available. This can happen when another administrator is working on the system at the same time and triggers an error.
When I try to cancel the upgrade, I got also an error:
admin:utils system upgrade cancel
Canceling the upgrade. Please wait...
An error has occured but no messages are available. This can happen when another administrator is working on the system at the same time and triggers an error.
Upgrade status: Failed
Upgrade file: UCSInstall_UCCX_10_5_1_UCOS_10.5.1.10000-24.sgn.iso
Upgrade log: install_log_2014-10-31.19.03.36.log

Hi,
Have you try to install the cop file for the refresh upgrade?
Upgrade Scenario
Tasks
10.0.x to 10.5(1)
Single Node Setup:
Apply COP File, so that when you upgrade later, the system can detect whether the upgrade is an RU or not.
I did an upgrade a few months ago and I installed the ciscouccx.refresh_upgrade_v1.3.cop file and worked fine.
Just keep in mind that there was a bug when you try to upgrade to 10.5. When you try to run the switch version command, the server never change the partition. I had to open a TAC case to handle some configuration as root user. I think the bug is the CSCup83263
HTH
Gabriel

UCCX Upgrade to 10.5

We are planning to upgrade uccx from 9.x to 10.5 , before that we have tried in lab and ccx got upgraded but ccx engine/ serviceability services stuck in starting status ... Tried reset but no go
Upgrade steps
Current Version – 9.0.2.11001-24 upgraded to intermediate COP version
ciscouccx.refresh_upgrade_v1.3.cop.sgn - Used for upgrades from Unified CCX 8.5(1)SU4 or Unified CCX 9.0(2)SU1 or Unified CCX 10.0(1)SU1 to Unified CCX 10.5(1).
Added 10.5 to inactive partition
Then increased the memory to 8GB and then done switch version

Now the services started up..Not sure why it took so long.
I have uploaded the demo license comes with ISO file , i could see it in the licences list but when i start new session it shows like this
Could see the installed licensed as above.
Please help me to find what exactly needed to be added to make it to work.

UCCX Upgrade Directions

Does anyone have a link to documentation to upgrade UCCX from 7.0(1) to 7.0(2)?

Is there a reason to upgrade to this version? Im assuming to be used with Windows 7. If not, then maybe hold off until you are ready for a big upgrade to 8.5. But here are the release notes for 7.0.2
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/release/notes/UCCX702rn.pdf

UCCX Upgrade Media

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