UCCX voice recordings for supervisor phones with QM

Hi Friends,
I have found the issue that the supervisor calls cannot be record in QM. But there is no issue with Agent phones. We have 4 supervisors and allocate the licenses in QM. But calls are not being recorded. Any suggestions to further troubleshoot this issue or configuration check
Regards,
Hasi

Hi Hasi-
What type of call recording deployment do you have?  (Network, Desktop, Server)
DJ

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    For information, the debugs you request are:
    Jan 29 10:58:46.317: %ILPOWER-7-DETECT: Interface Gi1/0/16: Power Device detected: IEEE PD
    Jan 29 10:58:46.770: %ILPOWER-5-POWER_GRANTED: Interface Gi1/0/16: Power granted
    Jan 29 10:58:50.377: AAA/BIND(0000001D): Bind i/f
    Jan 29 10:58:52.373: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/16, changed state to up
    Jan 29 10:58:53.380: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/16, changed state to up
    Jan 29 10:58:54.789: %AUTHMGR-5-START: Starting 'dot1x' for client (001d.452d.53e0) on Interface Gi1/0/16 AuditSessionID C0A                                                     8FE2500000018002FB1D0
    Jan 29 10:58:56.920: AAA/AUTHEN/8021X (0000001D): Pick method list 'default'
    Jan 29 10:58:56.920: RADIUS/ENCODE(0000001D):Orig. component type = DOT1X
    Jan 29 10:58:56.920: RADIUS(0000001D): Config NAS IP: 192.168.254.37
    Jan 29 10:58:56.920: RADIUS/ENCODE(0000001D): acct_session_id: 54
    Jan 29 10:58:56.920: RADIUS(0000001D): sending
    Jan 29 10:58:56.920: RADIUS(0000001D): Send Access-Request to 192.168.254.51:1645 id 1645/52, len 237
    Jan 29 10:58:56.920: RADIUS:  authenticator 89 81 92 2C AA 6B E6 E6 - CA 2C 3A 0D E1 C5 28 ED
    Jan 29 10:58:56.928: RADIUS:  User-Name           [1]   26  "CP-7942G-SEP001D452D53E0"
    Jan 29 10:58:56.928: RADIUS:  Service-Type        [6]   6   Framed                    [2]
    Jan 29 10:58:56.928: RADIUS:  Framed-MTU          [12]  6   1500
    Jan 29 10:58:56.928: RADIUS:  Called-Station-Id   [30]  19  "30-37-A6-AB-8E-90"
    Jan 29 10:58:56.928: RADIUS:  Calling-Station-Id  [31]  19  "00-1D-45-2D-53-E0"
    Jan 29 10:58:56.928: RADIUS:  EAP-Message         [79]  31
    Jan 29 10:58:56.928: RADIUS:   02 01 00 1D 01 43 50 2D 37 39 34 32 47 2D 53 45 50 30 30 31 44  [CP-7942G-SEP001D]
    Jan 29 10:58:56.928: RADIUS:   34 35 32 44 35 33 45 30          [ 452D53E0]
    Jan 29 10:58:56.928: RADIUS:  Message-Authenticato[80]  18
    Jan 29 10:58:56.928: RADIUS:   83 AF F8 DB 44 0D 0A 46 70 2F 1E 8D 67 CE BC DD             [ DFp/g]
    Jan 29 10:58:56.928: RADIUS:  EAP-Key-Name        [102] 2   *
    Jan 29 10:58:56.928: RADIUS:  Vendor, Cisco       [26]  49
    Jan 29 10:58:56.928: RADIUS:   Cisco AVpair       [1]   43  "audit-session-id=C0A8FE2500000018002FB1D0"
    Jan 29 10:58:56.928: RADIUS:  NAS-Port-Type       [61]  6   Ethernet                  [15]
    Jan 29 10:58:56.928: RADIUS:  NAS-Port            [5]   6   50116
    Jan 29 10:58:56.928: RADIUS:  NAS-Port-Id         [87]  23  "GigabitEthernet1/0/16"
    Jan 29 10:58:56.928: RADIUS:  NAS-IP-Address      [4]   6   192.168.254.37
    Jan 29 10:58:56.928: RADIUS(0000001D): Started 4 sec timeout
    Jan 29 10:58:56.928: RADIUS: Received from id 1645/52 192.168.254.51:1645, Access-Challenge, len 76
    Jan 29 10:58:56.928: RADIUS:  authenticator DA 45 B9 F8 80 48 A0 4B - F7 99 9B 1F DE 4F B2 9E
    Jan 29 10:58:56.928: RADIUS:  State               [24]  30
    Jan 29 10:58:56.937: RADIUS:   32 35 53 65 73 73 69 6F 6E 49 44 3D 41 43 53 2F  [25SessionID=ACS/]
    Jan 29 10:58:56.937: RADIUS:   38 35 36 37 30 35 31 38 2F 33 33 3B      [ 85670518/33;]
    Jan 29 10:58:56.937: RADIUS:  EAP-Message         [79]  8
    Jan 29 10:58:56.937: RADIUS:   01 51 00 06 0D 20                [ Q ]
    Jan 29 10:58:56.937: RADIUS:  Message-Authenticato[80]  18
    Jan 29 10:58:56.937: RADIUS:   3C F4 D9 93 82 EA FB 25 A7 9D C4 8F 14 3F 33 4F             [ <??3O]
    Jan 29 10:58:56.937: RADIUS(0000001D): Received from id 1645/52
    Jan 29 10:58:56.937: RADIUS/DECODE: EAP-Message fragments, 6, total 6 bytes
    Jan 29 10:58:57.046: AAA/AUTHEN/8021X (0000001D): Pick method list 'default'
    Jan 29 10:58:57.046: RADIUS/ENCODE(0000001D):Orig. component type = DOT1X
    Jan 29 10:58:57.046: RADIUS(0000001D): Config NAS IP: 192.168.254.37
    Jan 29 10:58:57.046: RADIUS/ENCODE(0000001D): acct_session_id: 54
    Jan 29 10:58:57.046: RADIUS(0000001D): sending
    Jan 29 10:58:57.046: RADIUS(0000001D): Send Access-Request to 192.168.254.51:1645 id 1645/53, len 244
    Jan 29 10:58:57.046: RADIUS:  authenticator BE 9B 32 59 45 BF 15 45 - E4 43 02 B5 B5 D7 ED 83
    Jan 29 10:58:57.046: RADIUS:  User-Name           [1]   26  "CP-7942G-SEP001D452D53E0"
    Jan 29 10:58:57.046: RADIUS:  Service-Type        [6]   6   Framed                    [2]
    Jan 29 10:58:57.046: RADIUS:  Framed-MTU          [12]  6   1500
    Jan 29 10:58:57.054: RADIUS:  Called-Station-Id   [30]  19  "30-37-A6-AB-8E-90"
    Jan 29 10:58:57.054: RADIUS:  Calling-Station-Id  [31]  19  "00-1D-45-2D-53-E0"
    Jan 29 10:58:57.054: RADIUS:  EAP-Message         [79]  8
    Jan 29 10:58:57.054: RADIUS:   02 51 00 06 03 04                 [ Q]
    Jan 29 10:58:57.054: RADIUS:  Message-Authenticato[80]  18
    Jan 29 10:58:57.054: RADIUS:   E0 B5 99 82 7E 9E 35 0F 78 D9 BD 4B 96 97 34 47            [ ~5xK4G]
    Jan 29 10:58:57.054: RADIUS:  EAP-Key-Name        [102] 2   *
    Jan 29 10:58:57.054: RADIUS:  Vendor, Cisco       [26]  49
    Jan 29 10:58:57.054: RADIUS:   Cisco AVpair       [1]   43  "audit-session-id=C0A8FE2500000018002FB1D0"
    Jan 29 10:58:57.054: RADIUS:  NAS-Port-Type       [61]  6   Ethernet                  [15]
    Jan 29 10:58:57.054: RADIUS:  NAS-Port            [5]   6   50116
    Jan 29 10:58:57.054: RADIUS:  NAS-Port-Id         [87]  23  "GigabitEthernet1/0/16"
    Jan 29 10:58:57.054: RADIUS:  State               [24]  30
    Jan 29 10:58:57.054: RADIUS:   32 35 53 65 73 73 69 6F 6E 49 44 3D 41 43 53 2F  [25SessionID=ACS/]
    Jan 29 10:58:57.054: RADIUS:   38 35 36 37 30 35 31 38 2F 33 33 3B      [ 85670518/33;]
    Jan 29 10:58:57.054: RADIUS:  NAS-IP-Address      [4]   6   192.168.254.37
    Jan 29 10:58:57.054: RADIUS(0000001D): Started 4 sec timeout
    Jan 29 10:58:57.054: RADIUS: Received from id 1645/53 192.168.254.51:1645, Access-Challenge, len 95
    Jan 29 10:58:57.054: RADIUS:  authenticator D9 62 B7 27 8F 55 E9 88 - 41 01 D0 83 52 DF 36 29
    Jan 29 10:58:57.054: RADIUS:  State               [24]  30
    Jan 29 10:58:57.054: RADIUS:   32 35 53 65 73 73 69 6F 6E 49 44 3D 41 43 53 2F  [25SessionID=ACS/]
    Jan 29 10:58:57.063: RADIUS:   38 35 36 37 30 35 31 38 2F 33 33 3B      [ 85670518/33;]
    Jan 29 10:58:57.063: RADIUS:  EAP-Message         [79]  27
    Jan 29 10:58:57.063: RADIUS:   01 52 00 19 04 10 AA 6A A2 BC 63 1A C0 93 B8 58 67 F7 1A A5 FD 45 41 43 53         [ RjcXgEAC                                                     S]
    Jan 29 10:58:57.063: RADIUS:  Message-Authenticato[80]  18
    Jan 29 10:58:57.063: RADIUS:   29 D2 66 87 4A 2F B3 9E B5 EC F9 4E 9F 62 82 5E           [ )fJ/Nb^]
    Jan 29 10:58:57.063: RADIUS(0000001D): Received from id 1645/53
    Jan 29 10:58:57.063: RADIUS/DECODE: EAP-Message fragments, 25, total 25 bytes
    Jan 29 10:58:57.079: AAA/AUTHEN/8021X (0000001D): Pick method list 'default'
    Jan 29 10:58:57.079: RADIUS/ENCODE(0000001D):Orig. component type = DOT1X
    Jan 29 10:58:57.079: RADIUS(0000001D): Config NAS IP: 192.168.254.37
    Jan 29 10:58:57.079: RADIUS/ENCODE(0000001D): acct_session_id: 54
    Jan 29 10:58:57.079: RADIUS(0000001D): sending
    Jan 29 10:58:57.079: RADIUS(0000001D): Send Access-Request to 192.168.254.51:1645 id 1645/54, len 284
    Jan 29 10:58:57.079: RADIUS:  authenticator 91 F4 7C C1 4E 79 27 AB - 2F 36 20 A8 9C 3F A9 76
    Jan 29 10:58:57.079: RADIUS:  User-Name           [1]   26  "CP-7942G-SEP001D452D53E0"
    Jan 29 10:58:57.088: RADIUS:  Service-Type        [6]   6   Framed                    [2]
    Jan 29 10:58:57.088: RADIUS:  Framed-MTU          [12]  6   1500
    Jan 29 10:58:57.088: RADIUS:  Called-Station-Id   [30]  19  "30-37-A6-AB-8E-90"
    Jan 29 10:58:57.088: RADIUS:  Calling-Station-Id  [31]  19  "00-1D-45-2D-53-E0"
    Jan 29 10:58:57.088: RADIUS:  EAP-Message         [79]  48
    Jan 29 10:58:57.088: RADIUS:   02 52 00 2E 04 10 45 2F B1 FC 60 CF 09 08 7B C4 F9 56 74 AF 44 E9 43 50 2D 37 39 34 32  [R.E/                                                     `{VtDCP-7942]
    Jan 29 10:58:57.088: RADIUS:   47 2D 53 45 50 30 30 31 44 34 35 32 44 35 33 45  [G-SEP001D452D53E]
    Jan 29 10:58:57.088: RADIUS:   30                 [ 0]
    Jan 29 10:58:57.088: RADIUS:  Message-Authenticato[80]  18
    Jan 29 10:58:57.088: RADIUS:   45 42 58 9F 75 14 09 A1 FC DD CD 26 B4 88 42 CF            [ EBXu&B]
    Jan 29 10:58:57.088: RADIUS:  EAP-Key-Name        [102] 2   *
    Jan 29 10:58:57.088: RADIUS:  Vendor, Cisco       [26]  49
    Jan 29 10:58:57.088: RADIUS:   Cisco AVpair       [1]   43  "audit-session-id=C0A8FE2500000018002FB1D0"
    Jan 29 10:58:57.088: RADIUS:  NAS-Port-Type       [61]  6   Ethernet                  [15]
    Jan 29 10:58:57.088: RADIUS:  NAS-Port            [5]   6   50116
    Jan 29 10:58:57.088: RADIUS:  NAS-Port-Id         [87]  23  "GigabitEthernet1/0/16"
    Jan 29 10:58:57.088: RADIUS:  State               [24]  30
    Jan 29 10:58:57.088: RADIUS:   32 35 53 65 73 73 69 6F 6E 49 44 3D 41 43 53 2F  [25SessionID=ACS/]
    Jan 29 10:58:57.088: RADIUS:   38 35 36 37 30 35 31 38 2F 33 33 3B      [ 85670518/33;]
    Jan 29 10:58:57.088: RADIUS:  NAS-IP-Address      [4]   6   192.168.254.37
    Jan 29 10:58:57.088: RADIUS(0000001D): Started 4 sec timeout
    Jan 29 10:58:57.222: RADIUS: Received from id 1645/54 192.168.254.51:1645, Access-Accept, len 126
    Jan 29 10:58:57.222: RADIUS:  authenticator 7B A5 E0 B2 D6 15 90 26 - 8F 8F 64 B0 E6 94 D8 C7
    Jan 29 10:58:57.222: RADIUS:  User-Name           [1]   26  "CP-7942G-SEP001D452D53E0"
    Jan 29 10:58:57.222: RADIUS:  Class               [25]  22
    Jan 29 10:58:57.222: RADIUS:   43 41 43 53 3A 41 43 53 2F 38 35 36 37 30 35 31  [CACS:ACS/8567051]
    Jan 29 10:58:57.222: RADIUS:   38 2F 33 33              [ 8/33]
    Jan 29 10:58:57.222: RADIUS:  EAP-Message         [79]  6
    Jan 29 10:58:57.222: RADIUS:   03 52 00 04                 [ R]
    Jan 29 10:58:57.222: RADIUS:  Message-Authenticato[80]  18
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