UCCX voice recordings for supervisor phones with QM
Hi Friends,
I have found the issue that the supervisor calls cannot be record in QM. But there is no issue with Agent phones. We have 4 supervisors and allocate the licenses in QM. But calls are not being recorded. Any suggestions to further troubleshoot this issue or configuration check
Regards,
Hasi
Hi Hasi-
What type of call recording deployment do you have? (Network, Desktop, Server)
DJ
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Voice mail for one user with two extensions
Environment:
Cisco Unified CM Administration System version: 7.1.3.30000-1
Cisco Unity Connection Administration Version 7.1.3.10000-68
We have a user this year that will be wearing two hats and will have offices in two different locations. I have both extensions as a line on each phone. Now I just need to point both extensions to the same voicemail box or give the user two mail boxes. It seems that CM Administration only supports one voicemail box per user. I think it would be easier for the user to only have to check one mail box by having both extensions point to the same VM. How can I accomplish this?Hi Andy,
Let's say the user has numbers 7005 & 8450 but we want only one mailbox
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802.1X authentication not happening in Voice Domain for IP Phone
I am trying to lab as many scenarios as I can for 802.1x. I seem to have hit a problem with IP Phones running EAP-MD5 authentication. The phone sare always being authenticated in the Data Domain. This is regardless of whether or no the port configuration is in: host-mode multi-auth ,or, host-mode multi-domain. After a while of both ports appearing to authenticate in the data VLAN, neither the PC or Phone will work
I have checked that my ACS5.1 server is sending the appropriate AV pair of "device-traffic-class=voice" as I can see it in a wireshark trace.
What other aspects might i need to check to get the phone to authenticate itself properly?
The problem shows itself as:
C3750G#sh authentication sessions int gi 1/0/16
Interface: GigabitEthernet1/0/16
MAC Address: 001d.452d.53e0
IP Address: Unknown
User-Name: CP-7942G-SEP001D452D53E0
Status: Authz Success
Domain: DATA
Security Policy: Should Secure
Security Status: Unsecure
Oper host mode: multi-domain
Oper control dir: both
Authorized By: Authentication Server
Vlan Group: N/A
Session timeout: N/A
Idle timeout: N/A
Common Session ID: C0A8FE2500000014000F6B8F
Acct Session ID: 0x00000036
Handle: 0xC8000014
Runnable methods list:
Method State
dot1x Authc Success
Interface: GigabitEthernet1/0/16
MAC Address: 0014.c209.896f
IP Address: 192.168.10.2
User-Name: TEST\TestAdmin
Status: Running
Domain: UNKNOWN
Security Policy: Should Secure
Security Status: Unsecure
Oper host mode: multi-domain
Oper control dir: both
Session timeout: N/A
Idle timeout: N/A
Common Session ID: C0A8FE2500000013000F5A42
Acct Session ID: 0x00000034
Handle: 0x27000013
Runnable methods list:
Method State
dot1x Running
My port config is:
interface GigabitEthernet1/0/16
description * 802.1x Multi Domain (1Phone + 1PC) *
switchport access vlan 10
switchport mode access
switchport voice vlan 11
priority-queue out
authentication host-mode multi-domain
authentication port-control auto
udld port aggressive
mls qos trust dscp
dot1x pae authenticator
spanning-tree portfast
endFor information, the debugs you request are:
Jan 29 10:58:46.317: %ILPOWER-7-DETECT: Interface Gi1/0/16: Power Device detected: IEEE PD
Jan 29 10:58:46.770: %ILPOWER-5-POWER_GRANTED: Interface Gi1/0/16: Power granted
Jan 29 10:58:50.377: AAA/BIND(0000001D): Bind i/f
Jan 29 10:58:52.373: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/16, changed state to up
Jan 29 10:58:53.380: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/16, changed state to up
Jan 29 10:58:54.789: %AUTHMGR-5-START: Starting 'dot1x' for client (001d.452d.53e0) on Interface Gi1/0/16 AuditSessionID C0A 8FE2500000018002FB1D0
Jan 29 10:58:56.920: AAA/AUTHEN/8021X (0000001D): Pick method list 'default'
Jan 29 10:58:56.920: RADIUS/ENCODE(0000001D):Orig. component type = DOT1X
Jan 29 10:58:56.920: RADIUS(0000001D): Config NAS IP: 192.168.254.37
Jan 29 10:58:56.920: RADIUS/ENCODE(0000001D): acct_session_id: 54
Jan 29 10:58:56.920: RADIUS(0000001D): sending
Jan 29 10:58:56.920: RADIUS(0000001D): Send Access-Request to 192.168.254.51:1645 id 1645/52, len 237
Jan 29 10:58:56.920: RADIUS: authenticator 89 81 92 2C AA 6B E6 E6 - CA 2C 3A 0D E1 C5 28 ED
Jan 29 10:58:56.928: RADIUS: User-Name [1] 26 "CP-7942G-SEP001D452D53E0"
Jan 29 10:58:56.928: RADIUS: Service-Type [6] 6 Framed [2]
Jan 29 10:58:56.928: RADIUS: Framed-MTU [12] 6 1500
Jan 29 10:58:56.928: RADIUS: Called-Station-Id [30] 19 "30-37-A6-AB-8E-90"
Jan 29 10:58:56.928: RADIUS: Calling-Station-Id [31] 19 "00-1D-45-2D-53-E0"
Jan 29 10:58:56.928: RADIUS: EAP-Message [79] 31
Jan 29 10:58:56.928: RADIUS: 02 01 00 1D 01 43 50 2D 37 39 34 32 47 2D 53 45 50 30 30 31 44 [CP-7942G-SEP001D]
Jan 29 10:58:56.928: RADIUS: 34 35 32 44 35 33 45 30 [ 452D53E0]
Jan 29 10:58:56.928: RADIUS: Message-Authenticato[80] 18
Jan 29 10:58:56.928: RADIUS: 83 AF F8 DB 44 0D 0A 46 70 2F 1E 8D 67 CE BC DD [ DFp/g]
Jan 29 10:58:56.928: RADIUS: EAP-Key-Name [102] 2 *
Jan 29 10:58:56.928: RADIUS: Vendor, Cisco [26] 49
Jan 29 10:58:56.928: RADIUS: Cisco AVpair [1] 43 "audit-session-id=C0A8FE2500000018002FB1D0"
Jan 29 10:58:56.928: RADIUS: NAS-Port-Type [61] 6 Ethernet [15]
Jan 29 10:58:56.928: RADIUS: NAS-Port [5] 6 50116
Jan 29 10:58:56.928: RADIUS: NAS-Port-Id [87] 23 "GigabitEthernet1/0/16"
Jan 29 10:58:56.928: RADIUS: NAS-IP-Address [4] 6 192.168.254.37
Jan 29 10:58:56.928: RADIUS(0000001D): Started 4 sec timeout
Jan 29 10:58:56.928: RADIUS: Received from id 1645/52 192.168.254.51:1645, Access-Challenge, len 76
Jan 29 10:58:56.928: RADIUS: authenticator DA 45 B9 F8 80 48 A0 4B - F7 99 9B 1F DE 4F B2 9E
Jan 29 10:58:56.928: RADIUS: State [24] 30
Jan 29 10:58:56.937: RADIUS: 32 35 53 65 73 73 69 6F 6E 49 44 3D 41 43 53 2F [25SessionID=ACS/]
Jan 29 10:58:56.937: RADIUS: 38 35 36 37 30 35 31 38 2F 33 33 3B [ 85670518/33;]
Jan 29 10:58:56.937: RADIUS: EAP-Message [79] 8
Jan 29 10:58:56.937: RADIUS: 01 51 00 06 0D 20 [ Q ]
Jan 29 10:58:56.937: RADIUS: Message-Authenticato[80] 18
Jan 29 10:58:56.937: RADIUS: 3C F4 D9 93 82 EA FB 25 A7 9D C4 8F 14 3F 33 4F [ <??3O]
Jan 29 10:58:56.937: RADIUS(0000001D): Received from id 1645/52
Jan 29 10:58:56.937: RADIUS/DECODE: EAP-Message fragments, 6, total 6 bytes
Jan 29 10:58:57.046: AAA/AUTHEN/8021X (0000001D): Pick method list 'default'
Jan 29 10:58:57.046: RADIUS/ENCODE(0000001D):Orig. component type = DOT1X
Jan 29 10:58:57.046: RADIUS(0000001D): Config NAS IP: 192.168.254.37
Jan 29 10:58:57.046: RADIUS/ENCODE(0000001D): acct_session_id: 54
Jan 29 10:58:57.046: RADIUS(0000001D): sending
Jan 29 10:58:57.046: RADIUS(0000001D): Send Access-Request to 192.168.254.51:1645 id 1645/53, len 244
Jan 29 10:58:57.046: RADIUS: authenticator BE 9B 32 59 45 BF 15 45 - E4 43 02 B5 B5 D7 ED 83
Jan 29 10:58:57.046: RADIUS: User-Name [1] 26 "CP-7942G-SEP001D452D53E0"
Jan 29 10:58:57.046: RADIUS: Service-Type [6] 6 Framed [2]
Jan 29 10:58:57.046: RADIUS: Framed-MTU [12] 6 1500
Jan 29 10:58:57.054: RADIUS: Called-Station-Id [30] 19 "30-37-A6-AB-8E-90"
Jan 29 10:58:57.054: RADIUS: Calling-Station-Id [31] 19 "00-1D-45-2D-53-E0"
Jan 29 10:58:57.054: RADIUS: EAP-Message [79] 8
Jan 29 10:58:57.054: RADIUS: 02 51 00 06 03 04 [ Q]
Jan 29 10:58:57.054: RADIUS: Message-Authenticato[80] 18
Jan 29 10:58:57.054: RADIUS: E0 B5 99 82 7E 9E 35 0F 78 D9 BD 4B 96 97 34 47 [ ~5xK4G]
Jan 29 10:58:57.054: RADIUS: EAP-Key-Name [102] 2 *
Jan 29 10:58:57.054: RADIUS: Vendor, Cisco [26] 49
Jan 29 10:58:57.054: RADIUS: Cisco AVpair [1] 43 "audit-session-id=C0A8FE2500000018002FB1D0"
Jan 29 10:58:57.054: RADIUS: NAS-Port-Type [61] 6 Ethernet [15]
Jan 29 10:58:57.054: RADIUS: NAS-Port [5] 6 50116
Jan 29 10:58:57.054: RADIUS: NAS-Port-Id [87] 23 "GigabitEthernet1/0/16"
Jan 29 10:58:57.054: RADIUS: State [24] 30
Jan 29 10:58:57.054: RADIUS: 32 35 53 65 73 73 69 6F 6E 49 44 3D 41 43 53 2F [25SessionID=ACS/]
Jan 29 10:58:57.054: RADIUS: 38 35 36 37 30 35 31 38 2F 33 33 3B [ 85670518/33;]
Jan 29 10:58:57.054: RADIUS: NAS-IP-Address [4] 6 192.168.254.37
Jan 29 10:58:57.054: RADIUS(0000001D): Started 4 sec timeout
Jan 29 10:58:57.054: RADIUS: Received from id 1645/53 192.168.254.51:1645, Access-Challenge, len 95
Jan 29 10:58:57.054: RADIUS: authenticator D9 62 B7 27 8F 55 E9 88 - 41 01 D0 83 52 DF 36 29
Jan 29 10:58:57.054: RADIUS: State [24] 30
Jan 29 10:58:57.054: RADIUS: 32 35 53 65 73 73 69 6F 6E 49 44 3D 41 43 53 2F [25SessionID=ACS/]
Jan 29 10:58:57.063: RADIUS: 38 35 36 37 30 35 31 38 2F 33 33 3B [ 85670518/33;]
Jan 29 10:58:57.063: RADIUS: EAP-Message [79] 27
Jan 29 10:58:57.063: RADIUS: 01 52 00 19 04 10 AA 6A A2 BC 63 1A C0 93 B8 58 67 F7 1A A5 FD 45 41 43 53 [ RjcXgEAC S]
Jan 29 10:58:57.063: RADIUS: Message-Authenticato[80] 18
Jan 29 10:58:57.063: RADIUS: 29 D2 66 87 4A 2F B3 9E B5 EC F9 4E 9F 62 82 5E [ )fJ/Nb^]
Jan 29 10:58:57.063: RADIUS(0000001D): Received from id 1645/53
Jan 29 10:58:57.063: RADIUS/DECODE: EAP-Message fragments, 25, total 25 bytes
Jan 29 10:58:57.079: AAA/AUTHEN/8021X (0000001D): Pick method list 'default'
Jan 29 10:58:57.079: RADIUS/ENCODE(0000001D):Orig. component type = DOT1X
Jan 29 10:58:57.079: RADIUS(0000001D): Config NAS IP: 192.168.254.37
Jan 29 10:58:57.079: RADIUS/ENCODE(0000001D): acct_session_id: 54
Jan 29 10:58:57.079: RADIUS(0000001D): sending
Jan 29 10:58:57.079: RADIUS(0000001D): Send Access-Request to 192.168.254.51:1645 id 1645/54, len 284
Jan 29 10:58:57.079: RADIUS: authenticator 91 F4 7C C1 4E 79 27 AB - 2F 36 20 A8 9C 3F A9 76
Jan 29 10:58:57.079: RADIUS: User-Name [1] 26 "CP-7942G-SEP001D452D53E0"
Jan 29 10:58:57.088: RADIUS: Service-Type [6] 6 Framed [2]
Jan 29 10:58:57.088: RADIUS: Framed-MTU [12] 6 1500
Jan 29 10:58:57.088: RADIUS: Called-Station-Id [30] 19 "30-37-A6-AB-8E-90"
Jan 29 10:58:57.088: RADIUS: Calling-Station-Id [31] 19 "00-1D-45-2D-53-E0"
Jan 29 10:58:57.088: RADIUS: EAP-Message [79] 48
Jan 29 10:58:57.088: RADIUS: 02 52 00 2E 04 10 45 2F B1 FC 60 CF 09 08 7B C4 F9 56 74 AF 44 E9 43 50 2D 37 39 34 32 [R.E/ `{VtDCP-7942]
Jan 29 10:58:57.088: RADIUS: 47 2D 53 45 50 30 30 31 44 34 35 32 44 35 33 45 [G-SEP001D452D53E]
Jan 29 10:58:57.088: RADIUS: 30 [ 0]
Jan 29 10:58:57.088: RADIUS: Message-Authenticato[80] 18
Jan 29 10:58:57.088: RADIUS: 45 42 58 9F 75 14 09 A1 FC DD CD 26 B4 88 42 CF [ EBXu&B]
Jan 29 10:58:57.088: RADIUS: EAP-Key-Name [102] 2 *
Jan 29 10:58:57.088: RADIUS: Vendor, Cisco [26] 49
Jan 29 10:58:57.088: RADIUS: Cisco AVpair [1] 43 "audit-session-id=C0A8FE2500000018002FB1D0"
Jan 29 10:58:57.088: RADIUS: NAS-Port-Type [61] 6 Ethernet [15]
Jan 29 10:58:57.088: RADIUS: NAS-Port [5] 6 50116
Jan 29 10:58:57.088: RADIUS: NAS-Port-Id [87] 23 "GigabitEthernet1/0/16"
Jan 29 10:58:57.088: RADIUS: State [24] 30
Jan 29 10:58:57.088: RADIUS: 32 35 53 65 73 73 69 6F 6E 49 44 3D 41 43 53 2F [25SessionID=ACS/]
Jan 29 10:58:57.088: RADIUS: 38 35 36 37 30 35 31 38 2F 33 33 3B [ 85670518/33;]
Jan 29 10:58:57.088: RADIUS: NAS-IP-Address [4] 6 192.168.254.37
Jan 29 10:58:57.088: RADIUS(0000001D): Started 4 sec timeout
Jan 29 10:58:57.222: RADIUS: Received from id 1645/54 192.168.254.51:1645, Access-Accept, len 126
Jan 29 10:58:57.222: RADIUS: authenticator 7B A5 E0 B2 D6 15 90 26 - 8F 8F 64 B0 E6 94 D8 C7
Jan 29 10:58:57.222: RADIUS: User-Name [1] 26 "CP-7942G-SEP001D452D53E0"
Jan 29 10:58:57.222: RADIUS: Class [25] 22
Jan 29 10:58:57.222: RADIUS: 43 41 43 53 3A 41 43 53 2F 38 35 36 37 30 35 31 [CACS:ACS/8567051]
Jan 29 10:58:57.222: RADIUS: 38 2F 33 33 [ 8/33]
Jan 29 10:58:57.222: RADIUS: EAP-Message [79] 6
Jan 29 10:58:57.222: RADIUS: 03 52 00 04 [ R]
Jan 29 10:58:57.222: RADIUS: Message-Authenticato[80] 18
Jan 29 10:58:57.222: RADIUS: E8 2E 9B FD C2 A8 D7 5E 86 DD 3C 67 FF 37 75 02 [ .^Jan 29 10:58:57.222: RADIUS: Vendor, Cisco [26] 34
Jan 29 10:58:57.222: RADIUS: Cisco AVpair [1] 28 "device-traffic-class=voice"
Jan 29 10:58:57.222: RADIUS(0000001D): Received from id 1645/54
Jan 29 10:58:57.222: RADIUS/DECODE: EAP-Message fragments, 4, total 4 bytes
Jan 29 10:58:57.222: AAA/AUTHOR (0000001D): Method list id=0 not configured. Skip author
Jan 29 10:58:57.222: %DOT1X-5-SUCCESS: Authentication successful for client (001d.452d.53e0) on Interface Gi1/0/16 AuditSess ionID
Jan 29 10:58:57.222: %AUTHMGR-7-RESULT: Authentication result 'success' from 'dot1x' for client (001d.452d.53e0) on Interfac e Gi1/0/16 AuditSessionID C0A8FE2500000018002FB1D0
Jan 29 10:58:57.239: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan10, changed state to up
Jan 29 10:58:58.262: %AUTHMGR-5-SUCCESS: Authorization succeeded for client (001d.452d.53e0) on Interface Gi1/0/16 AuditSess ionID C0A8FE2500000018002FB1D0 -
Change in voice commands for Blackberry Assistant with version 10.3.1
The change in the voice activation commands have a massive impact in my work productivity as I can no longer voice dial without touching the screen while I am driving. Now with a voice command say "call and a name" it comes back with possible multiples for that contact because of similarity , (or not as I have found on occassion), it will not speak the multiple contacts but just displays them on the screen and doesn't let you initiate another call until this question is answered. It is ilegal to touch the phone in Australia so this makes it almost impossible to make a call whilst driving without breaking the law!
The old version in BB os 10.2.1 used to reply with the phrase "did you say" and repeat back the interpretation of what you said and wait for you to say yes or no before moving on to the next option. the old version also used to allow you to select voice dialling only. You could also by saying the word "exit" at any time leave voice dialling on the old version at any time. BB assistant keeps repeating its last request until you manually exit the application by closing it by touching the screen.
How long will it take Blackberry to reverse this backwards step or is there a work around?What a Shame. Flash could have been left in. Many older sites use it and will not be updated anytime soon if ever. Now we have to hack around to get it working ourselves.
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SPA112 can not hear voice on my android phone with CSipSimple
I configure a SPA112 and between lines 1 and 2 the calls and answers is ok (I receive, attend calls and hear the voice). When my cell phone call for any of the rows, is also okay. The problem is when one of the lines dials to my cell phone. I answer calls and only hear noises in the cell and the line is silent. I've used iptables the, seep show peers (in asterisk 1.8) is ok, etc. ... my dial plan is: (* xx | [3469] 11 | 0 | 00 | [2-9] xxxxxx | 1xxx [2-9] xxxxxxS0 | xxxxxxxxxxxx. )
e.g.: I'm using dyndns ... Does the problem is with RTP port?? Or codec?
thank youHi Neuberfran,
It is sould like RTP issue part of RTP is codec. If it is codec issue you can go to:
ATA GUI --> select admin mode in top right site, Select Advanced mode in top right site
select Voice in menu bar,
Line 1:
go to Audio Configuration section
Preferred Codec G711u
Second Preferred Codec G711a
Thired preferred Codec G729a
click Save,
do same setting in your Line 2 because you useing two lines
example: if your ATA IP is 192.168.1.100
go to your router port forrwarding and make rules UDP port 10000 to Port 30000 to your ATA 192.168.1.100
another port forwarding for SIP UDP port 5060 to port 5080 to your ATA 192.168.1.100
Thanks,
Moh -
TS1702 indicating 2 locations on and off for same phone with find friends
what causes the find friends ap to show same person in two different places?
My 4s i-phone which is 2 years old cannot find any wi-fi networks not even my home network... I had the same problem two months ago but i turned off the i-phone for 8 hours and then it was okay... Now it happened again.... I tried to restart the modem but whilst my laptop is connected regularly, my phone still cannot find any wi-fi networks... I restart the i-phone, i reset it, i chose reset network settings, reset all settings, i turned it off for a whole day in case it was overloaded, i turned on the airplane mode and turned it off again, i put it into the freezer for 10 minutes within a zipped bag but 3 days now and i still cannot be connected to my home wifi... I went to the technician today and he told me that it means that wi-fi is broken and that i need to change it with a charge of 70 euro but i have to give my phone for 10 working days so as to be fixed... I am so frustrated and i don't know if i want to give 70 euro for wifi since i don't know if it would make the same problems again...
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Cracked screen voids warranty for a phone with no signal from day 1?
My husband's Samsung Galaxy Nexus has always had poor signal. We can hold his phone right next to my Droid 4 and I'll have 4G with 4 bars of signal and he'll have only 1 maybe 2 bars of signal, no 4G or even 3G. He can't even pick up the WiFi in our house! In addition, there are times I call him and his phone never rings. He drops calls all of the time. While the OS and apps work great, this phone does not work as a PHONE.
So he took it to our local Verizon store and they said it probably has a faulty antenna and that is a warranty item. Awesome news! But wait, here's the $300 catch. Even though the phone has not operated properly since purchasing it in April, the warranty is voided due to a crack on the screen. A crack that mysteriously appeared there on day 4 of ownership, while never having been dropped or abused. Oh, did I mention this was a pre-owned phone? According to Verizon, some lady owned it for a day and decided she wanted to go back to her "dumb"phone. Maybe that's because this phone doesn't work as a phone!!! At this point we wish we could go back to our old Casio G'Zone dumb phone. At least it could send and receive calls.
So, can Verizon/Samsung really walk away from any responsibility to provide a working phone because the screen is cracked? We don't want them to fix the screen. We can live with a cracked screen. We just want the antenna problem that it's had from the beginning fixed! Any ideas for a way around this problem?I'm very sorry that this happened but you can get your phone screen replaced by a local phone repair shop, or you can DIY with the phone repair kit which I would not recommend because if you break it, only you are responsible for it but it is an option .
I know the sheer irony of Verizon warranty not covering cracked screens, when that's the basic thing that everybody is going to need but hey I guess that's the way it has to be, may be they'll change it.
My phone alike many other people with the Galaxy S3 having crashes, restarts, and freezes happening everyday was unable to be replaced because of the cracked screen.
I really like the options that Verizon offers but to be honest I've only encountered one kind person on the customer representative line, and that was the person who let me know about the warranty situation and also the reason I am still with Verizon. Seems like there's an underlying unkindness in their texts and speech. but that's unrelated. Hope you get your phone screen replaced, have a nice day! -
I signed up for photographer program combo PSCC and LR5. Touch apps downlouad was enabled in CC desktop. But now I wonder if I have to pay for download to my phone from Play Store
you may want to check it out at:
http://www.photoshop.com/products/photoshopexpress
and
http://www.adobe.com/products/photoshop-touch.html
Maybe you are looking for
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