UCCX Web Chat Transcript does not show local language

Hi Everyone,
I have installed UCCX10.5 with CUCM10.5 and SocialMiner10.5. The web chat function works fine.
But when customer try to download the chat transcript it shows only English language, any conversations that typed in local language doesn't show (Blank).
I already installed language pack for SocialMiner but it still doesn't works.
Anyone please advise.
Regards,
Tinnakorn

Hi Tinnakorn,
What is the local language used here?
Looking through the user guide:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/socialminer
/socialminer_105/user_guide/CUSM_BK_SC3AB4FC_00_socialminer-user-guide-1051/CUSM_BK_SC3AB4FC_00_socialminer-user-guide-10-5_chapter_010.html
The chat transcript PDF supports all languages that SocialMiner supports except for the
following:
* Chinese Simplified (zh_CN)
* Chinese Traditional (zh_TW)
* Japanese (ja_JP)
* Korean (ko_KR)
If a chat session is conducted using one of these languages, the option to download a PDF
is not presented to the customer. For more information about supported languages on
SocialMiner, see Cisco Social Miner Developer Guide available here:
https://developer.cisco.com/site/collaboration/contact-center/socialminer/overview/
<https://developer.cisco.com/site/collaboration/contact-center/socialminer/overview/>
So looking at the developer guide, it gives you this table:
To use the locale, you must install the language pack in SocialMiner. For more information
about
installing language packs, see the Cisco SocialMiner User Guide, available here:
http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/
products-user-guide-list.html
If you do not have the language pack installed, the locale defaults to en_ALL.
The following table lists the strings that you can use for the locale parameter with their
associated languages.
String Language
da_DK Danish
de_DE German
en_ALL English
es_ES Spanish
fi_FI Finnish
fr_CA French (Canada)
fr_FR French (France)
it_IT Italian
nb_NO Norwegian
nl_NL Dutch
pl_PL Polish
pt_BR Portuguese
ru_RU Russian
sv_SE Swedish
tr_TR Turkish
Important The following locales/languages are not supported for the PDF output:
• Chinese Simplified (zh_CN)
• Chinese Traditional (zh_TW)
• Japanese (ja_JP)
• Korean (ko_KR)

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UCCX Web Chat Transcript does not show local language

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