UCCX7 Server based recording/monitoring

I have looked and looked and I can't find a single bit of documentation that has all the steps for setting this up?? Is there such a thing can anyone point me in the right direction?
Thanks!!

To let the UCCX server do all the recording do the following:
1. Enable the 2nd NIC on the UCCX server.
2. Setup a SPAN port on the switch that you will plug this 2nd NIC into and let the SPAN port monitor the voice VLAN.
3. Plug in the 2nd NIC into the SPAN port.
4. Run c:\program files\cisco\desktop\bin\postinstall.exe on the UCCX server.
5. In the VoIP monitor service section Select the 2nd NIC from the dropdown when it asks which NIC should be used for monitoring and recording. Then apply and exit.
6. Restart the VOIP Monitor Service.
7. In the Desktop Administrator. Set the default VoIP Monitor server to the local UCCX server. (In V7 of UCCX this is done in the web browser desktop admin tool)
Recall that SPAN is local to the switch and/or layer 2 LAN that the switch is connected to. You may need to enable RSPAN if you have a layer 3 link. For best results, put the UCCX server and the agents are on the same layer 2 LAN / VLAN.

Similar Messages

Cisco QM/Calabrio - server based recording - how many NICs?

I'm looking to replace a Verint system that is doing server-based recording with Call Mgr 4.1.3. We are going to upgrade to 7.1.x soon.
My customer is a CCX CAD/Citrix environment. I see that QM/Calabrio also supports server-based recording.
We have a number of subnets that we need to SPAN. I have a couple of questions:
1) How many recording NICs can be in one QM recording server? Verint can do 4 plus a management NIC.
2) How many recording servers can be supported? We also have a remote WAN location that needs a recording server.
3) Does QM require an MCS server to run, or will it install on general server hardware (we are an IBM shop and have the servers.)
Thanks.

Questions about Cisco Call recording and Quality Management or Workforce management should be posted
under the Contact Center Applications at https://www.myciscocommunity.com/community/partner/collaboration/contactcenter/apps
I am checking some of the details for question 1 & 2 and will respond to your questions in a few hours
for 3 The QM application can be deployed on MCS or MCS equivelent servers as determined by the partner/customer

UCCX 7 server based monitoring doc

Hi there,
I am looking to setup server base recoding with RSPAN. The only documentation that i could find relating to this is:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml
This is for CRS and CM verstion 3.
Is there any more up to date documenation? or is this still valid?
Is there any other documentations relating to server base recoding with RSPAN?
Thanks for any help?
alexis

Hi Alexis,
The design of server-based monitoring in UCCX 7.0 hasn't changed much since 3.x. The configuration on UCCX is fairly straightforward. You'll want to make sure that desktop monitoring is unchecked for the agent phones in Cisco Desktop Administrator, and you'll want to make sure that the Post-Install tool (C:\Program Files\cisco\desktop\bin\PostInstall.exe) has the 2nd NIC of the server selected for Monitoring/Recording.
What is important for the SPAN setup is that when the RTP packets reach the second NIC of the server (Connected to SPAN destination port) that the MAC address of the phone remains intact). The monitoring/recording service in 7.0 filters the packets by MAC address to determine which RTP packets are part of the conversation. Layer 3 devices can change this MAC address as the packet is routed, so it's important the SPAN configuration picks up the traffic directly from the phone and relays it to the server's second NIC intact.
Thanks,
Brendan

UCCX 8.0(2) SPAN/RSPAN based VOIP Monitoring

Hi Alll,
UCCX 8.0(2) High Availability (both servers are co-located in data center, where agents and supervisors are in building across the street over fibre)
SRND for UCCX 8 describes that it supports SPAN and/or RSPAN based voip monitoring, which is a requirement for my client as they have CAD Agents running on Citrix thin client and Supervisors on Thick client PCs.
However I am struggling to find a way to achieve this solution for my client with UCCX 8.x, UCCX 7 we would not have had this problem as you can configure 2nd NIC adaptor on UCCX server to be configured as VOIP Monitoring server port/IP under PostInstall and sniff all traffic for all Agent phone devices as configured under CDA.
Desktop Monitoring is not supported for thin client environment. Customer may eventually purchase QM/WFM, but for now we urgently require the essentials of agent monitoring on UCCX.
Please has anybody successfully had this configuration described above achieved? or have any ideas?
Thank you,
Yavuz

Have you been able to get a response to this post? I am running into the exact same issue with an upgrade to UCCx 8.0. SPAN on the 2nd NIC isn't allowed, and now the customer has lost functionality.
Thanks,
Ben

Disable G722 Advertisement for Call Recording/Monitoring

I'm troublshooting some call recording/monitoring issues and have come across many steps that reference disabling the "Advertise G.722 codec" in Enterprise Parameters for call manager.
Contact Center itself can only operate in G711 or G729 and I've validated when agents are on a call with their UCCX extension that they are using the G711 codec. Since UCCX cannot operate at G722 and my agents are taking calls are using G711, what is the reason why the G722 codec advertisement needs to be disabled?
Thanks.

Hi Paul,
It's not the G722 to UCCX that you need to worry about, because the IP Phone will negotiate G711 and not G722. Both parties have to support it in order for it to be used. An example of this is an IP Phone calling a UCCX trigger and interacting with a script.
However, it's the internal calls to Agents that you need to worry about. An example of this is an internal employee calling the Help Desk and speaking to an Agent. At this point, the two IP Phones will negotiate G722 and when the UCCX system tries to monitor or record that conversation, it cannot.
UCCX can only mon/rec G729 or G711. Therefore, if you didn't care about UCCX based mon/rec, then leave G722 enabled. It doesn't break your UCCX as a whole, it only prevents you from mon/rec those specific calls. Calls inbound from the PSTN would likely be G711, and would still work for mon/rec.
Does that make sense?
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.
EDIT: Added some more clarity.

Referencing a "locally installed" Java applet from a server-based HTML page

How does one reference a "locally installed" Java applet from a server-based HTML page (i.e. via the applet, object, or embed tags)? I have seen references in documentation that this is possible, but I have not seen any examples. I have tried a few things, but nothing seems to be working.
Some background...
I'm working on a web site that aggregates Internet video. For many users, I would like the site to work "without" requiring Java to be installed (or any prompts, etc.). This version of the site allows users to stream videos directly over the Internet and does not require any sort of access to the local system.
However, in addition, I have a download manager that can be installed on the local system. Currently, it's a Windows-based "service" that is always running in the background, downloading files, etc. (with plans to later support other OSes).
My dilemma is trying to communicate between my web site running in the local browser (executing JavaScript code) and the download manager. I call this component the "gateway". I need the gateway to be able to do the following:
1) Pass user credentials from the web browser UI to the download manager (so it can communicate with my servers).
2) Check the status of downloaded videos
3) Launch a local media player (such as Windows Media, QuickTime, etc.) (or perhaps tell the download manager to launch the media player).
Under Windows XP, I have an ActiveX control that can do these things. It communicates with the download manager via reading/writing to a shared XML configuration file.
Unfortunately, under Vista and IE7 Protected Mode, ActiveX controls have become very restricted and my gateway no longer works. As such, I am looking at using Java for the gateway (also giving me the additional benefits of supporting additional browsers and OSes).
From my understanding, I believe I can created a "face-less" Java applet, whose methods can be called from JavaScript. Ideally, I'm thinking I could install the applet onto the local system at the same time the download manager is installed. This would give the applet the security permissions it needs to communicate with the download manager.
Thanks for any help and suggestions!

Hi,
Put the .jar file and the .class file in the path mentioned in one of the aliases in the plsql.conf file like /images or create
a seperate directory and create an alias like /applets "path" in the plsql.conf file.
<html>
<body>
<applet code=com.chartapplet.chart.BarChartApplet
codebase=/applets/
archive=/applets/chart.jar width=300 height=200>
<param name=background value="white">
</body>
</html>
Hope this helps.
Thanks,
Sharmila

Creating server based folder on mac/me IMAP- Problem!!!

I'm having a problem creating an IMAP server based folder to sync with my iphone.
I can create one for my personal domain email account, which, when sync via itunes appears in my mail app on the iphone.
But when I try to create one for my .mac/.me account, it does not appear in my Mail app on my computer, let alone on my iphone.
I click the '+' at the bottom of the left hand pane, click 'new mailbox' and then using location 'mac', with the nice picture of the cloud, enter the name I'd like it to have.
Can anyone tell me what I'm doing wrong, or do I have a bug?
Thanks
Al

http://www.biscade.com/2010/09/bootable-macpro-raid/

To modify a field in a database table based record identification by primar

hi
i want to to modify a field in a database table based record identification by primary key filed and two more fields
ie customer (primary key
i want to modify record from intenal table the record existing with primary key field customer
the status field needs to be mofied as " value rolled"
the below code is happening
loop at it_record into wa_Record
wa_inv-customer (primary key) = wa_Record=custome
wa_inv-date = wa_Record-date
...so one
append wa_inv to it_invest
clear wa_inv
endloop.
if not it_invest is initial
modify TABle1 ( this table is data base table which needs to be mofified) based on the primary key field
and also date field and status field which is not primary key.
regards
arora

Hi there.
Your requirement is to update a Z Database table from your internal table, right? You have several options:
LOOP AT it_invest INTO wa_inv.
UPDATE dbtable
     SET date = wa_inv-date
   WHERE prim_key = wa_inv-prim_key
     AND any_field = wa_inv-any_field.
ENDLOOP.
or
LOOP AT it_invest INTO wa_inv.
UPDATE dbtable FROM wa_inv. "if wa_inv of same type of dbtable
ENDLOOP.
In the first example, I wrote any field because you can update dbase table, filtering for fields that don't belong to the primary key. However, remember that you will change all records that respect the key you used (so, in your case, use the primary key).
Regards.
Valter Oliveira.

How do I share server based Ical calendars to external users on google calendar

I need to share some server based calendars with google calendar. I know how to export but how do I keep the connection live so that when I put a new event into iCal on the server it automatically updates to google calendar? I was looking for a way to publish my server calendar to a hosting server but I can not even work out how to do that.
Any help would be appreciated.

Why not ask in the iCal forum area? - https://discussions.apple.com/community/applications/ical

Jdeveloper Version for MSCA development with MWA server based programming

Any one Please provide the Oracle Jdeveloper version for Mobile Supply Chain Applications with MWA server based programming. This application basically runs on Whse mgmt responsibility. Any body who is developing this type application, please provide the Oracle Jdeveloper VERSION using for programming.
Thanks,
Deepak

my issue is resolved. i'm getting this problem when i add just java class file to the project. but when i also add the business componets and page component and generate controller class to the project , i can see that import is recognized by the java class file. So i guess i have to delete all the unwanted business components that i have created at the end.
Thanks
Sunny
Edited by: user13369509 on Mar 16, 2011 12:44 PM

Save As.. and Server Based Homes

Hi there
I'm setting up a new Client/Server system with OSX 10.6.2 on both sides.
There is one "problem" in using server based homes:
When you have a document opend (QXP7, QXP8, IDD CS3, IDD CS4....) from the server, and you choose "Save as" from the menu, you allways end up in the "Documents" folder of you home directory. This also happens when you want to place pictures in the mentioned applications.
Local accounts don't show this issue.
Is there any cure for this problem?
best regards
OH

I'm confused by your post. What do you mean by "logged on locally"? When you're using RDC from a Mac to a Windows workstation or server you're logging on remotely.
If you're attempting to log in to the server via RDC (remotely) and on the server itself (locally) then you will be forced to select one logon and the other will be locked or disconnected. This is expected.
Can you clarify how and where you're logging in?
bill
1 GHz Powerbook G4 Mac OS X (10.4.8)

Pdf's freeze using Reader in server based Mac 10.6 or 10.5

I support several hundred iMac's for a school district. We have a site license for Adobe CS4 (and CS3). The user's accounts are server based. The programs are installed on the local computer. If I create a local account and log into that local account all functions normally. However, if I or anyone else for that matter logs in using the server based account, pdf's freeze. Also, when logged into the server, if you try to install a new version of Reader it errors looking for a disk. What the program is really looking for is the users' local account which of course doesn't exist locally because I am logged into the server. I've had Apple out to look at the server and local iMacs. They say all is functioning normally and this is a known Adobe problem. Apparently the program can't find the users account on the server. I have used a workaround with Preview and Word but that's not a solution. Any ideas?

Thanks for the thought, Barbara B. Not sure if this counts, but emailed the file to myself [different email account, same computer] but it would not play as an email attachment. Any suggestions for a web upload where I can test your suggestion? Seems like there should be a different save option other than IMAGES ONLY but that is the only option I'm given.

SQL Server 2012 AlwaysON Monitoring using SCOM

Team,
We have SCOM deployed and is serving as a monitoring solution for our SQL Estate. However I want some pointers to monitor the health of DBs within Avaialibility Group like DB Sync, log queue etc. Please direct me with the AlwaysOn health parameters that
can be monitored by SCOM.
I have confirmed with SCOM admin that we have the latest management pack installed for SQL 2012 and currently its getting monitored. However we are not seeing any alerts though.
Your inputs are highly appreciated.
Regards,
Sharath

The below link might be useful
http://blog.islamgomaa.com/?p=273
http://thoughtsonopsmgr.blogspot.com/2012/04/updated-mp-sql-server-monitoring-mp.html
--Prashanth

Buttons under source and record monitors not working

For some odd reason, the buttons under the source and record monitors are not working in Premiere. This is a new install, and I'm relatively new to Windows so I hope it is something obvious. Buttons in other CC apps work fine. Any ideas out there?
Windows 7
2 x 10 core CPU (40 virtual)
64 GB Ram
nVidia Titan
Decklink 4K
Latest Premiere CC build
Wacom Tablet

Yes, actually. I unplugged the Wacom, uninstalled the drivers and restarted. Problem still there. Other ideas?
Chris
=========================================
Edited by moderator to remove personal information

Condition based records sent to proxy

Hi all,
My interface is a File(FCC)-Proxy in PI7.0. I get 100s of records from the source and there are fields ID and LOC.
Fields which has ID=2 and LOC=US or UK, only those particular records should be sent to the proxy. Please help.
Thanks,
Chaitanya

hi chaitanya,
   "Condition based records sent to proxy"
   Based on condition you sent records, in interface determination we have condition option there you define the condition .Based on payloda values we send it.
1)   left operand : ID = Right operand : 2
2) Left Oreand :LOC = Right Operand : US OR(Insert Group We select Operation OR)
     Left Oreand :LOC = Right Operand : UK
regards,
ganesh.n

UCCX7 Server based recording/monitoring

Similar Messages

Maybe you are looking for