UCCX8 Is There a Sesion Variable that contains the Call Control Group ID

Question

Hello,
     Is there a session variable that contains the Call Control Group ID of the trigger that called the script?
-Lauren

Answer 1

Hi Lauren,
sorry, after two hours of analysing call hierarchies and running debugs, I gave up. I can't see any way of getting that value programmatically, in other words, I don't see any public field or method that would yield the desired value.
However, if you want to use this only for debugging purposes, then getting the contact using the Get Trigger Info step, assigning it to a variable named contact (of type Contact) then calling the following method on it:
contact.getTask().getTrigger() (which automatically calls the toString() method) would return a String similar to this - and it contains the ID of the Call Control Group apparently:
"ContactApplicationTrigger[time=1356102368509,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2011-09-14 18:28:25.0,recordId=414,desc=Cisco JTAPI Trigger,name=82152,type=Cisco JTAPI Trigger,appName=TRAPPA,enabled=true,sessions=5000,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=1,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=82152,redirectCSS=redirecting.party,cmDeviceName=TRAPPA_82152,cmDeviceInvalid=false,cmDescription=TransRouting IVRA,cmDevicePoolUUID={978D6B59-356E-FC92-81A9-3AAE9F843120},cmDevicePoolName=DP_Main_C,cmCallingSearchSpaceUUID={87083019-FEBF-9B48-742B-7658396D1D5C},cmCallingSearchSpaceName=CSS_mobily_normal_HelpDesk_IS,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID={10003B1B-F235-16A7-927D-01EB3DCCB57C},cmPartitionName=P_operatori,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=16548,implId=3206772/2,state=STATE_ANSWERED_IDX,inbound=true,App name=TRAPPA,task=38000443987,session=17000062888,seq num=0,cn=82152,dn=82152,cgn=0725099603,ani=0725099603,dnis=null,clid=null,atype=REDIRECT,lrd=78866,ocn=78866,route=RP[num=82152],OrigProtocolCallRef=000000000030EE740228F81300000000,DestProtocolCallRef=null,TP=81122]]"
Looks like the cfg field cannot be accessed, but the automatic toString() method is kind enough to dump all this information.
Hope this helps.
G.