UCON Opening Greeting Language

I have UCON 8.6.2aSU1 where want to ensure that the opening greeting is played in EN-United Kingdom language and keep the “Inherit Language from Caller” on the call handler. Right now I hear the UCON lady in English-US, if I change the setting on the CH to be hard coded to EN-United Kingdom I hear British voice. I changed the system default language to EN-United Kingdom under general configuration. Does anyone know how to ensure EN-United Kingdom is the default for all arriving calls?

Chris,
Did you upgrade from a prior version of Connection? I've had various issues with 8.6 prior to SU1 and languages. Are you running HA and possibly rolling to a secondary that is missing the language cop files?
If your default system language is EN-UK as you say, and nothing in the call's path is configured with a hard coded language of something else, EN-UK should rule out. In the case of pressing the msg button from the phone with no mailbox, the only thing in the path would be the Opening Greeting. If it is set to inherit, then the default system language should be the only option. Decision tree would be Opening Greeting language setting, and if none, either Inherit or Default system should both look to the general configuration setting. If you were a known subscriber and say you hit *** to back out of your mailbox to the Opening Greeting, then the decision tree would be "Opening Greeting's inherit setting>inherit from language of the referring call handler (your mailbox) and if you were EN-US, then you should hear EN-US."
Did you try resettting the conversation manager after changing the default system language? I can't remember if that is required, but I'm betting you already rebooted.
Back to my upgrade theory...if you did happen to do so, did you ensure that you got the new SU1 langauge files as well?
More questions than answers, sorry.

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http://www.reddit.com/r/techsupport/comments/27hbal/cannot_access_immersivecontrolpanel/
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Microsoft Certified Professional
Microsoft MVP [Windows]
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