Ugh.  Stuck on Security Questions

I have seen some answers elswhere to this problem but I think my issue might present a new wrinkle.  When I atempt to download an app it makes me confirm some security questions.  I select confirm and it takes me to a page.  When I attempt to enter a question it takes me to a blank gray page and that's it.  Nothing happens after that.  Jut a big old blank page.  Tried restarting several times.

Hello, this happened to me and I was able to fix it.  Press and hold the volume and power buttons on the ipad at the same time until a red bar appears that says turn off ipad or power off ipad. Slide that bar and the ipad will shut down.  Turn it back on and it will let you continue with the process and will be unfrozen.  You won't lose any information

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  • IPhone stuck on security question page

    I  Have a pc, iPad and iPhone 4s
    on pc and iPad I can purchase apps through app store , but on iPhone I am prompted for the 4 security question . After submitting answers the iphone screen will not move forward and am stuck with question / answer page I have update os
    I have restated iphone

    Ellennet wrote:
    So did my iPhone 4 yesterday, I felt helpless that time and ask all of  my friends, some of them told me to try iPhone Data Recovery. My iPhone worked normal again after I used the software. I found it very easy to use because I am a computer newbie. So you don't need to worry that it stuck on the apple logo. Just have a try.
    Don't worry, just follow these steps to fix iPhone stuck at Apple logo
    => First of all Start your Computer and then connect with Internet connection, now Download the latest version of the iTunes application
    => Now install the iTunes application in your System and connect your Device with computer via Data cable
    => Now connect your Device with iTunes application and then Tab on summary option, see in the left side bar of iTunes
    => Now Select restore option from iTunes and then confirm the Restore Message for better results. After this unplug your Device and Restart it
    I hope that will surely
    Thank you...

  • HT201263 just updated to IOS7 now Ipad is stuck at Apple ID security, add security questions, what now??

    just updated to IOS7 now Ipad is stuck at Apple ID security, add security questions, what now??

    add your security questions. if its asking you for them, rather then set them up, then reset them using appleid.apple.com

  • I mistyped my email on icloud account and cant verify my account , forgot my security question answer and stuck on icloud activation

    i mistyped my email on icloud account and cant verify my account , forgot my security question answer and stuck on icloud activation for 1 year i call to apple almost every day but they don care ,cuz my name is mohammad and i am iranian ,they treat me like i am no one , plz some one help me ps /i have case no and they know everything ,they tould me we know this phone is yours but they play with me ,,
    i am from bngkok thailand

    If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.

  • How do I delete an old Apple ID stuck to iCloud when the email address no longer works and neither do the passwords or security questions?

    I know I shouldn't have, but I put in my new Apple ID before deleting the old one which was an email address that had shut down. Now the password, rescue address, security questions all don't work and I cannot access the old email address because it no longer works. I cannot delete the old ID from iCloud because I have to put in a password to shutdown find my iphone first. I am going around in circles. Any help would be appreciated. Thanks.

    Got the answer--- called apple support--- very helpful--very quick

  • HT5312 How do I change the questions and answers to my security questions???????? I'm stuck! Help!

    Does anyone know how to change the questions and answers on your security questions?

    You need to contact Apple, either through the link in that article or by phoning them.
    (77160)

  • HT5312 I have forgotten what the email is to reset my security questions, I'm stuck, help!!!

    So I made this account, and promptly forgot what the rescue email was, so I cannot purchase anything off if it, any suggestions would be wonderful :)

    Reset Security Questions
    http://support.apple.com/kb/ht5312
    If you still have problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • I forgot my security questions and can't remember them and the recovering email was my friends buy he lost the phone so I'm stuck .... What do I do ? I need help

    I Forgot my security questions and it wont let buy more memory because being my first time and the recovering email I have was my friends and he is not answering me . What can I do ?

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  • How do I delete an Apple iCloud account from my iPhone without password, security questions, or email?

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    Thank you for any help!

    Not without password.

  • I forgot the answers to my security questions, and I forgot which email I used for the rescue e-mail since I made it a few years ago. how do I fix it??

    I was on my IPod and I was trying to buy this app, since I have money on my account and it said I needed to verify I was who I was and so I clicked "OK". It turns out I forgot the answers to my questions from when I made an account a few years ago, and when I made it, it never asked to give a rescue e-mail and so I am stuck and cannot use my account. So I was wondering if anyone has any answers to my question, or at least if there is a way I can transfer the money into a different account without the codes. Because I got the money for my birthday and such and I actually want to buy these apps, I feel so **** sreckless for loseing the paper I had it written on.

    Go to https://expresslane.apple.com . Click 'More Products & Services'. Then click 'Apple ID'.
    In the next page click 'Other Apple ID topics' then 'Forgotten Apple ID security questions'. Click 'Continue'. Choose an appropriate option in the next page.

  • I forgot my security questions answers and i want to reset it but the email to reset it doesn't work.

    I tried to buy something on ITunes like I've done many times before but, for some reason this time it says it's my first time using this computer (which is not) and i must verify my own identity on my own account and answer the security questions i don't recall doing. I never had a favourite teacher or a childhood nickname. So i try to fix that problem and i have to do the forgot my answers thing but the email for it doesn't work. So I can't answer the questions I haven't answered before and to reset it with a email that doesn't work.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    If you're desperate, create a new Apple ID. Doing this will leave you stuck with managing two permanently.
    (93405)

  • HT201363 I used my dads apple id to download things and only used free apps because the card he set his account up with is no longer in use and when i tried to reddem a voucher it asked me for security questions but he doesnt remember them or the email he

    So i got an itunes gift voucher and this whole time i have been using my dads apple id but he doesnt have the card that the id uses anymore so he doesnt know the security questions and i havent bought anything from the appstore i have only ever got free apps and i dont know what to do because i have a £15 gift voucher and i want to use it but my dad also doesnt remember the password to the email account that the whole apple id uses to send security questions to and im so stuck because i want to use this but i cant!!!

    He needs to ask Apple to reset his security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for his country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying his identity.
    (104677)

  • HT201363 I don't remember the answers too my security questions, and the rescue email address is no longer active, is there any other way to reset the security questions?

    I added a voucher to my account and now i cannot spend the money on it as it asks me to answer security questions, i have not used the iTunes store in many months and so i have no idea what the answers are to them. And the rescue email i setup is no longer an account I use so i cannot acces it to reset the questions, am i stuck or is there a solution?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (86477)

  • How do you get a rescue email without knowing your security questions

    Hey, So I know this sounds pretty stupid at first, but let me explain a bit; I made my apple Id on my I Pod Touch, and it asked me to make security questions (in which I made two, this is where the "fun" begins), however it didn't ask me to make a rescue email as that was going to just be my E-mail account and the link to change the security passwords isn't appearing, and as such I now am stuck: with two security questions that I don't remember the answers too and I don't have the option to send the info I need to my e-mail account, If you can help me; that would be apreciated

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • Is there another way into an iTunes account? Besides email verification and security questions? I'm not trying to hack I have rather extrodinary circumstances!

    Alright so I had an iTunes account that as you'd expect was linked to my email. Long story short my email got hacked and hotmail shut it down because my email address which I could no longer get into was sending spam to all my contacts. Anyway I used to keep a lot of the same passwords for different things and I realised that I had the same password for my email as I did for my hotmail so I decided to change both the password and the email of my iTunes account but then I encountered some difficulties. I had to either answer the security questions or verify my email. I'd long since forgotten what I'd put for the answers of the security questions so now I was stuck. So I called apple and the guy helped me 'sort it out'.
    I got my new account with its new email and new password and new email. But here's the thing now I can't get any of my old purchases. I've basically lost everything! So I need to get back into the old account and I've managed to get my broken old email restored so it should work now. But it doesn't the verification email doesn't come through! I need to get back on my old account. Someone please help!

    You can't get any of your purchases because you created a new Apple ID, you didn't change the email on your old one. App and other content is forever tied to the Apple ID used to purchase it. There is no way to transfer them and no way to merge Apple IDs.
    You need to call Apple back, explain the situation and tell them you need to change the email on your old Apple ID - NOT create a new one.

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