Uh. Silly question. I know. Case number?

What and where can I find the case number or dispatch number for my iPod mini? I've tried all the numbers on the box. I've been trying to get an online service request to fix my mini. So if you can, someone answer my question.
Please and Thank You.

Thanks anyway.
Hmm.. still not sure what the case or dispatch number is so what number would I call for help if:
My iPod shows a sad face iPod with an exclamation point near it and at the bottom of the screen says "www.apple.com/support/ipod". I've tried to restore it, but I can't get the iPod mini into disk mode and my computer won't recognize it. It shows a battery and lightning bolt near it with no animation of charging, but I've been charging it for over an hour. This still doesn't charge it so it can be found by the computer.
Again, what number could I call for help with this problem and request a shipping box to have my iPod mini checked?
Please and Thank You.

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