UJ-85J Burning Problems: Tracking Servo Error

After several successful burns today (and many more throughout the past year), a few burns at the end of the day using Toast 8 Titanium have produced the following problem:
+The drive reported an error:+
+Sense Key = HARDWARE ERROR+
+Sense Code = 0x09, 0x01+
+TRACKING SERVO FAILURE+
It would happen at about 6% or so and it failed in writing both the lead-in and lead-out of the DVD+R media. I tried several discs from that stack and another brand, but it continued to fail. I have a Matshita UJ-85J drive. Any suggestions?
Thanks,
CJB

Hello and Welcome to Apple Discussions.
I think you should contact AppleCare. Without stating the obvious, it looks like you have a hardware error.
http://www.apple.com/support/contact/phone_contacts.html
mrtotes

Similar Messages

Tracking Servo Error

I have an Intel Mac 20" with a Matshita UJ-846 superdrive, that I bought 8-months ago. Now it's reporting 'tracking servo error" (with Roxio Popcorn) and "tracking servo failure" (with Toast 7). every time I try to burn a disc. My fear is that the superdrive is going or gone, although it still plays DVD's. I've asked some more knowledgeable friends, and they have recommended both checking the buffer underwrite protection, which I can't find, and updating the firmware, and doing this before I have the superdrive replaced. I live in the mountains and I'm hours away from an Apple Repair Centre, so I'd like to try their suggestions.
Does anyone know where I can find Mac-based firmware (I've only found it for PC) for the UJ-846, and where the buffer underwrite protection menu is located?
Thanks,
Frederico

Hello and Welcome to Apple Discussions.
I think you should contact AppleCare. Without stating the obvious, it looks like you have a hardware error.
http://www.apple.com/support/contact/phone_contacts.html
mrtotes

DVD Burn problem. "Device error - the target device isn't suitable for use"

Hello everyone,
I initially had a lot of problems with PE8. However the nVidia driver update solved most of them.
Just thought it was important to report success as well as failure!
However one problem remains. I get the following error at the 96% mark while burning. "Device error - the target device isn't suitable for use". It is always at the 96% mark and the program is "compiling [something]" when this happens.
Having searched this site I notice that user rgferg posted a similar problem 13 days ago but was redirected to repost in a different place, but never did.
I have tried to burn a 1hr clip 4 times and every time I have selected the slower burn speed (8MB/s) as has been suggested. It seems that inferior media is a culprit, so I have bought some [quality] Verbatim DVD-R media to try in my Phillips SATA optical drive. I am sceptical this will work, but open minded nonetheless. I will give it a whirl when my computer has stopped capturing the VHS I am working on.
Each time the burn failed the disk was automatically ejected and the burn process had actually started and progressed perhaps ~40% or so.
This indicates to me that it is a drive sharing issue, rather than a media issue. Somewhere on this forum it suggests that I go through a 20+ step process and delete/disable every piece of software that can compete with Premiere among other things. IF I do this what do I burn with outside of Adobe? Do I have to get imgburn or whatever it was called? What if I like Nero? Nero 6 has worked great for me for 3 years.
So given I am willing to uninstall my old optical drive burning software, who out there can recommened commercial software that for them creates a painless Adobe burning experience with no errors or conflicts? Perhaps there is another solution that I did not see on this forum?
I am running Windows XP SP3. I have the latest nVidia drivers for my SLI GeForce 7600 GS cards. I have 3 monitors. RAID 0 SATA, 2GB RAM, Athlon X2 5400.
Justin.

OK been working through the list of 20 things Adobe recommends to fix DVD burn error. No luck yet:
system meets minimum requirements
Project size does not exceed disk capacity
successfully burned project to DVD folder -thus skip to step 8.
8. Using new blank media for burning
9. Try different media and DVD burners. Bought Verbatim DVD-R. Don't have another DVD burner. Adobe's supported burner list is VERY short, so of course mine is not on it.
10. Uninstalled Nero 6. Did NOT uninstall Acronis True Image workstation or Lightscribe. These do not access the drive unless I say so!
11. Have not yet disabled startup items and services. This will take a lot of work and will leave to last. Deactivated Spybot thus far.....
12. Disabled IMAPI CD burning COM
13. DMA if available already set. Haven't set this in BIOS yet. I already think it is, but will check next boot.
14. Updated DVD firmware
15. Already updated nVidia drivers
16. Don't have any other DVD drives to disconnect.
17. MPEG workaround. Will resort to if required.
18. Disable Autoplay? XP only has "prompt me each time to choose an action". I have set this for ALL file types.
19. Have NOT refreshed the DVD drivers in the registry. This step involves uninstalling PE8. Will leave this as last resort.
20. Visit forums to see if other have the same problem. Hi guys
So still working through some of the items above.
Can anyone direct me to advice on how to write the encoded files sent to the hard drive, or the VOB files that PE8 failed to burn to a disk? Will the former work with DVD menus?
What a process.
Stay tuned.
Justin.

DVD burning problem: "Mac OS error 50"

I have created a 12-minute HD iMovie project that I want to burn onto a DVD. However, in both iDVD and Toast, I get the message, "Mac OS error -50" I was very low on memory, so I moved a bunch of stuff to my external hard drive; now I've got 40 G's free space. I'm still getting the same error message. I don't have QuickTime Pro so I can't use that to do the burning. My processor is a few years old now, but it seems to do okay with a straight-up rendering job.
There is some urgency to this as I need to use the DVD for some meetings this week; has anyone got any idea what the problem might be? Many thanks.

Try creating a disk image file (an option under FILE in iDVD). This will take your burner out of the equation.
If the disk image file is created OK, you can then use Apple's Disk Utility to actually burn the disk image to writable media.
Come back and let us know if the disk image in completed OK.

Burning Problem - Power calibration error

hi...
i use dvd studio pro 3.02 and now when i try burning the DVD my laptop the error message appears.
"The recording device reported the media error: Power calibration area error. (0x73, 0x03.)"
i doubt it but is there anyway i can fix that?

Hi
You have two things to check:
- Try a different media. Check this site about * about quality media *.
- Try creating a disc image in your hard drive and burning it with Disk Utility and/or Toast. Check thsi tutorial: * Creating Disc Image in DVDSP *
Hope that helps !
Alberto

DVD Burn fail, Sense Key = Hardware Error, Sense Code = 0x09, 0x01, TRACKING SERVO FAILURE, What could be the solution?

DVD Burn fail, Sense Key = Hardware Error, Sense Code = 0x09, 0x01, TRACKING SERVO FAILURE, What could be the solution?

There is only one option and that is to replace the drive. It is not expensive to perform the replacement yourself if you so choose.

Hardware error - Tracking servo failure - what does it mean?

Thanks in advance. I was trying to burn a disc, and started having trouble with burning this movie (have done several before, including earlier versions of this movie). After wierd things happening twice - the first disc would burn, then the second one might be o.k. but iDVD ejected it before it said it was done. Then, the third time I got this error:
The recording device reported the hardware error: Tracking servo failure. (0x09, 0x01.)
Any idea what this means and what I should do?
(I'm posting this on both the hardware and software locations since I'm not really sure which it is.)

Hi,
Thanks for the comments! The CD/DVD lens cleaner appears to have taken care of the problem! I was able to successfully do a backup of my hard drive with Toast (wouldn't work before, see below) and burn two copies of a movie using iDVD. (I put more details of the errors below in case that's helpful for someone else down the line.
I am trying to do the Apple Hardware Test, as you suggested, but need to double check a couple of things. When the article you put a link to mentions the "Apple Hardware Test CD" and the "system CD" are both references to the "Software Install and Restore" CDs? (Those are the only relevant-sounding ones I received, no "Hardware Test CD".) If I put those in, can I run the relevant tests without reinstalling the software (and presumably deleting the other files on my hard drive)?
I did do the steps suggested by PT up through the reboot, except for sort of doing Preferential Treatment out of order because it took me a bit to realize that if I made the window bigger it would show what to try (the error message was truncated and not viewable). Then, rather than trying iDVD again, I tried to use Toast to back up the computer to avoid having to pay for that in case what the Apple repair folks do would necessitate an overdue (and if done by them costly) backup. Toast crashed with remarkable similar messages:
The drive reported an error: Sense Key = ILLEGAL REQUEST Sense Code = 0x30, 0x05 CANNOT WRITE MEDIUM INCOMPATIBLE FORMAT
The drive reported an error: Sense Key = HARDWARE ERROR Sense Code = 0x44 INTERNAL TARGET FAILURE
The disk failed to be written.
Well, at least we have (so far) avoided the PBJ, in spite of having two wonderful children a year minus a week apart. (I'm afraid we did the adoption agency we used a disservice - we gave them our old non-Apple PC.)
Thanks so much.

Tracking Servo Failure error

I sporadically get an error: The drive reported an error: Sense Key = HARDWARE ERROR Sense Code = 0X9, 0X01 TRACKING SERVO FAILURE
I get this when burning DVD's using iDVD and also w/3 different versions of Toast. I get the message when burning data to DVD, also when burning video to DVD. Some disks burn fine, some get the error, all the time using the same brand of disks.
Any suggestions?

1. Try burning at a slightly slower speed
2. Try running a DVD Lens cleaner disc through it

I have Windows 7. When I try to print an album cover on a CD I burned, I get an error message that there is a problem and it shuts down iTunes and says will notify me once the problem is fixed

I have iTunes version 11.3.1.2 and a Windows 7 Professional aith Service Pack 1. When I try to print a CD cover from a disc I burned, I get an error message that stops the printing task and shuts down iTunes and tells me once the problem is found they will notify me. When this happened before I got sent a message from Apple that I needed to install a new verion of iTunes. I believe I now have the latest iTunes version. So why can't I print?
Is this the problem below? Does the graphics driver cause the problem?
Solve a problem with NVIDIA Graphics Driver
NVIDIA Graphics Driver has stopped working properly.
A driver update, if available, might prevent this problem from recurring.

Try a different media. I have good luck using Maxell discs.

DVD Studio burning problem error message: "remove the VIDEO_TS folder from the Build Location"; where is build location

DVD Studio burning problem error message: "remove the VIDEO_TS folder from the Build Location"; where is build location?

Thanks Shane I followed your instructions and it turned out pretty well. One quick question, Im working with DVD Studio Pro 4, how do i implement a theme into my project? I cant even fin where thay are located. Thanks.

"Track initialization error" when burning DVD

This message keeps coming up when I try to burn a DVD in iDVD from my G4 laptop. Movie is 28 minutes long. ANY help would be very gratefully appreciated. THANKS

Rob,
Thanks for posting!
I was at the point of starting a new discussion as I was afraid nobody was watching this one any more. To make things easy for everyone, I'll use the quoting method in order to answer to each and every question I have an answer for. So let's just go for it...
"If i understand correctly...you shot new footage and used a different computer and it still did the same thing!"
Nope. I've always used the same hardware/software for importing/editing my footage(s). Hardware: Power Mac G5 DP 1.8GHz / Software: iMovie v5.0.2 and iDVD v5.0.1
"Can you down load the video to the Mac Mini and try it from there rather than transferring the project?"
As you can imagine, it would be such a big hassle to import/edit the movie in the Mac mini, executing precisely the same steps I did when using the Power Mac G5.
"Delete your audio track and try it again."
Been there, done that. No way Jose!
"Without any chapter markers."
Didn't try that, though I've removed the chapter markers from 'risky' points, like transitions, etc.
"What is on your audio track and where did it come from?"
My audio tracks consist of the sound contained by the movie itself, plus two AAC (m4a) songs bit rated at 192kbps using iTunes v5.0 (also tried with .mp3 format but the result was the same). The tracks have a 30 to 40 seconds gap between them, so no sound mix between these 2 songs.
"As well how did you shoot the footage and with what type of camera....just wondering."
No special procedures here, Rob. I'm no professional, so I usually turn camera ON and start recording straight away. My camera is a JVC Mini DV GR-DX77E perfectly recognised by the Apple iMovie software.
"Have you successfully burned any DVD's before? What method are you burning it in Best quality or Performance? How do you transfer the project to DVD?"
Yes. My first tape was imported using iMovie v5.0.2, using the 'Best Quality' preference, edited there and exporting to iDVD, and there (in iDVD) is where trouble starts. So I googled for troubleshooting and stopped here for a carefull reading:
http://dvd.kentidwell.com/?page_id=65
I ran OnyX v1.5.2 for Panther and able to burn my project into a DVD without glitches. One thing I noticed (and honestly this can make the difference here), is that before I ran OnyX, everytime iDVD finished the assets task, it started encoding audio and here's where the error took place. After the OnyX intervention, it started encoding video and then audio successfully.
"I know it is a pain to do these things but we will probably find out it is something simple blocking the burn. Try it also with a different Menu theme. Get a real simple one."
I've tried the 'real simple' menus, like the ones bundled with iDVD. Sorry, but it makes no difference.
"What photos are you putting in the menu theme?"
No photos in the projects. Just the movie and audio tracks (preferable all AAC).
"You could also try to burn it as a disc image to disc utilities and see if that works."
Burn as disc image gives exactly the same error at exactly the same point: Track initialization error.
"Start from the very beginning and dellete anything to do with iMovie or iDVD. In the libraries and in Documents"
I've deleted the .plist docs for iMovie and iDVD software, but it didn't solve.
"I know you used Onyx but I have Onyx too and it never worked for me."
Carefull to see if you're using the correct version for your operating system, as there are different ones for Jaguar, Panther and Tiger.
"It didn't delete or clean anything."
It does for me. You have to use the 'cleanning' option in the application's toolbar.
"I am going to toss it and try and down load it again."
http://www.titanium.free.fr/pgs/english.html
"Now everytime I use it it comes up with an error message...so delete what you can yourself."
I suppose OnyX comes with an uninstaller, so give it a try.
(see next post)

Help: What is Tracking Servo Failure?

When burning Dvds with DVD studio Pro I get the following hardware error message.
The drive reported an error:
HARDWARE ERROR
TRACKING SERVO FAILURE (0x09, 0x02)
I am wondering if it could just be a bad batch of DVDs (Datawrite red 16 speed), though I have used this make successfully previously. Or could it be something more serious? After all it says hardware failure...
Strangely enough, the recorder burns Cds using Itunes fine.
Has anybody come across this before?
I'd appreciate your insight...

Hello again, it appears the problem was DVD-media related. I bought a different make (Philips DVD-R) and the project burned fine. Moreover, I tested a Datawrite DVD in another Macbook Pro, burning files with Finder. The burn process failed, stating the recorder lost connection to drive. So Datawrite DVDs are a no no.
It looks like the Hardware Error message in DVDSP might refer not to the drive itself but maybe the media used in this case. Makes sense now.
Thank you both for your comments.

Track Initalization Errors

Hello. I know there have been topics posted about this, however, none seem to answer my problem. I am using iDVD 6 with the Reflection Black theme. Unlike the other threads I have seen, the movie I am exporting into iDVD is a Quicktime movie from a Final Cut Pro project. I followed the instructions from Apple and successfully imported all my chapter markers automatically. Previewing the project works great too. However, when it comes time to burn, after waiting about 15-20 minutes for the computer to finish rendering my menus, once iDVD gets to the "Burn" step, I immediately get a message that says I have a Track Initialization error. It then said to try reencoding my assets. I did that, tried again, and I get the same message. I am using a MacBook Pro and have over 20 GB of free space. The size of my 10 minute Quicktime movie is 4.7 GB, but I assume that the file size goes down after being converted into MPEG 2. I have also tried to burn with other themes, even ones from the original iDVD, and that doesn't help. The only time I had a successful burn on my new computer was when I filmed a short 10 second movie in iMovie from my iSight. I don't think that is the problem though because on my G4 Desktop with iDVD 3 Quicktime movies from FC Pro burn fine. I have also tried burning to a disk image. Maybe Apple pulled iDVD support for FC Pro 3 in the newer iDVDs? Thanks for the help.
MacBook Pro 15" Mac OS X (10.4.6) 1 GB RAM, Bootcamp, iLife 06

all my chapter markers automatically.
Did you put a chapter marker at the very beginning?
These are "The Rules" for chapter markers in iMovie:
Make sure no chapter markers are within two seconds of the start or end of the timeline. Make sure no chapter markers are within a transition. Make sure no chapter markers are within two seconds of the end of a transition.
I have also tried burning to a disk image.
You get the same message creating a disk image?

Itunes is only allowing me to burn one track to a cd

i have never had this problem until today but itunes says it can only burn 1 track to each audio cd. this has never happened before and i regularly burn cds. it says that it will require multiple audio cd's for a playlist and only burns 1 song to each disc. these songs are average (3-4 min.) length so i dont understand the problem. any suggestions?

I'm having a similar problem since downloading Itunes 8.0, in that when I burn a CD, it burns the first 2 or 3 songs, and then quits with an "error 4200" message. I've tried everything. Apple support sent me the basic instructions on "how to burn a CD"! I've been burning CDs with ITUNES since 2000. I've tried every fix I can find and recently decided to switch to MP3s because the WINDOWS MEDIA PLAYER on my computer will burn CDS just fine.
One thing that I am finding is the BRAND of CD-R can affect performance of your burner. I'm going to try to switch to another major brand of CD-R and see if that makes a difference. The ITUNES burner software seems to be a little more finnicky than the Windows software. Unfortunately, there is no other software available for Itunes because of their proprietary system of MP4s they use, and you can't convert them to MP3s to use the Windows software.
So after many years of being a happy ITUNES customer, I'm switching over to MP3s and going to use the Windows player and AMAZON as my store. I recently began to re-buy music that I had in ITUNES using AMAZON and downloading the same songs as MP3s.
<Edited by Moderator>

Cant burn from playlist - unknown error (2131)

I am not able to burn an audio cd from my playlist. I insert a cd as prompted. Itunes checks playlist. Then the cd ejected. A pop up comes up sayin, 'playlist cannot be burnt, unknown error(2131).
I am using the current version of Itunes, on windows vista.
Anybody know of a solution please?
I realise there are several discussions about burning probs. So i apologise for this.
Many thanks.

I'm having the same problem. Can't burn from playlist - unknown error (2131).
Here's the info:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Latitude D630
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 3CFB1D97ED1DF264
Current user is an administrator.
The current local date and time is 2010-02-06 14:17:26.
iTunes is not running in safe mode.
Video Display Information
NVIDIA Quadro NVS 110M
NVIDIA Quadro NVS 135M
Mobile Intel(R) 945GM Express Chipset Family
Mobile Intel(R) 945GM Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** CD/DVD Drive Tests **
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
D: TSSTcorp DVD+-RW TS-L632H, Rev D200
Audio CD in drive.
Found 11 songs on CD, playing time 76:07 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 13:37:57
Track 3, start time 17:57:50
Track 4, start time 22:07:05
Track 5, start time 27:23:27
Track 6, start time 34:16:45
Track 7, start time 41:12:52
Track 8, start time 45:51:35
Track 9, start time 50:22:67
Track 10, start time 61:10:50
Track 11, start time 69:03:17
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed data CD or DVD burn had error code 2131(0x00000853). It happened on drive D: TSSTcorp DVD+-RW TS-L632H on CDR media at speed 0X.
Now What???

UJ-85J Burning Problems: Tracking Servo Error

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