UK - 857 With BT ADSL MAX - Lines become unstable and router require FW upg

Hi,
We are starting to see a number of DSL MAX sites running 857 routers becoming unstable, constant loss of sync, re-authentications etc - sometimes up to 400 a day. We called out the Telco (BT) and they tested the line as OK and stable. After swapping the kit three times I spoke with TAC and they provided me with a newer version of the ATM Firmware (2.6.4) - This fixes the problem and stabilises the line.
My question is - Has anyone else seen this problem in the UK? Are BT rolling out a code upgrade to their DSLAMs or changing some hardware? Is this likely to affect all UK DSL MAX connections in the near future?
Andy.

Andy,
We've likewise seen issues with Cisco 870 routers on BT ADSL lines. I doubt that BT will do any upgrades to their DSLAMs as we've found them pretty unhelpful when it comes to DSL. We're currently rolling out a lot of 870s and I'm going to be upgrading firmware on all of them before deployment.
Cheers,
Neil

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BIOS: Version 1.00
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Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
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Device Key: Enum\PCI\VEN_10DE&DEV_0281&SUBSYS_89431462&REV_A1
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From my point of view I'm paying 3 times more than what I was with Sky for a 50% uplift in speed while I'm being told by BT that my line should be 60% faster than it is.
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Test results - slower than normal...
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6500 Kbps
0 Kbps
14872 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 6500 Kbps
For your connection, the acceptable range of speedsis 12000-14872 Kbps .
Additional Information:
IP Profile for your line is -14872 Kbps
2. Upstream Test: -provides background information.
Upload Speed
5353 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 5353 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
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Seeking Diagnosis: ADSL Max: Automatic Reset of Hu...

I’m hoping that the forum can suggest a diagnosis for an intermittent problem with my BT broadband link. I’ve been told in the past that my link uses ADSL Max. The problem has occurred before, though not for a couple of months, and not since an NTE5 and service-specific face plate were installed. I previously posted about this under the title “BT Hub3 - What Exactly Does 'Connection time' Mean?”.
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170513 12:40
Connection time: 24 days, 19:50:17
Downstream 3,872 Kbps
Upstream 448 Kbps
Type: PPPoA
Modulation: G.992.1 Annex A
Latency: Fast
Noise Margin (Down/Up): 3.6 dB / 21.0 dB
Line attenuation (Down/Up): 53.0 dB / 31.5 dB
Output power (Down/Up): 19.3 dBm / 12.6 dBm
180513 14:23
Connection time: 0 day, 18:18:58
Downstream 3,616 Kbps
Upstream 160 Kbps
Type: PPPoA
Modulation: G.992.1 Annex A
Latency: Fast
Noise Margin (Down/Up): 6.0 dB / 5.0 dB
Line attenuation (Down/Up): 53.5 dB / 31.5 dB
Output power (Down/Up): 19.1 dBm / 12.1 dBm
180513 14:34
Connection time: 0 day, 00:01:10
Downstream 3,616 Kbps
Upstream 448 Kbps
Type: PPPoA
Modulation: G.992.1 Annex A
Latency: Fast
Noise Margin (Down/Up): 6.1 dB / 19.0 dB
Line attenuation (Down/Up): 53.0 dB / 31.5 dB
Output power (Down/Up): 18.8 dBm / 12.7 dBm
190513 09:22
Connection time: 0 day, 18:49:53
Downstream 3,616 Kbps
Upstream 448 Kbps
Type: PPPoA
Modulation: G.992.1 Annex A
Latency: Fast
Noise Margin (Down/Up): 5.4 dB / 19.0 dB
Line attenuation (Down/Up): 53.0 dB / 31.5 dB
Output power (Down/Up): 19.2 dBm / 12.7 dBm

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Activated on ADSL Max not ADSL 2 / 2+

Hi,
As experienced by other user on this forum I appear to have been activated on ADSL Max rather than ADSL 2/2+.
Would it be possible to move me across?
On my previous supplier I had a solid ~10500\800Kbps ADSL 2 connection, I now seem limited to 8096\448Kbps. The limited upload is the real issue for me.
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1. Product Name: HomeHub4
2. Serial number: xxxxx
3. Firmware version: v0.07.00.1729-BT (Type B) Last updated [Unknown]
4. Board version: 01A
5. DSL uptime: 3 days, 21:44:55
6. Data Rate: 448 / 8096
7. Maximum Data Rate: 1188 / 8136
8. Noise Margin: 26.0 / 6.1
9. Line Attenuation: 21.0 / 29.0
10. Signal Attenuation: 0.0 / 29.0
11. Data sent/received: 337.4 MB / 4.9 GB
12. Broadband username: [email protected]
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID: BTHub4-R3N9
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA & WPA2 (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub4-R3N9
19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))
20. 5GHz wireless security: WPA2 Only
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: xxxxx
24. VPI/VCI: 0/38
25. Modulation: G.992.1(DMT)
26. Latency type: Fast
27. Software variant: -
28. Boot loader: 0.4.3-BT (Mon Jun 9 14:23:56 2014)
ADSL checker seems to think I could\should be on ADSL 2
WBC ADSL 2+
Up to 7.5
6.5 to 8.5
Available
ADSL Max
Up to 7.5
6.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Copper Multicast
Available

Hi Guys,
Line was moved over to ADSL2 yesterday and speeds are good. However, whenever i use the phone the adsl drops. There is also random intermittant noise on the line. Is this due to a line fault? I've tried all the usual swapping router\filters\phone & using the test socket with the same result.
Cheers,
Mark
1. Product Name: HomeHub4
2. Serial number: xxx
3. Firmware version: v0.07.00.1729-BT (Type B) Last updated [Unknown]
4. Board version: 01A
5. DSL uptime: 0 days, 00:01:00
6. Data Rate: 1155 / 10247
7. Maximum Data Rate: 1168 / 10340
8. Noise Margin: 5.8 / 6.0
9. Line Attenuation: 20.4 / 32.5
10. Signal Attenuation: 20.9 / 40.3
11. Data sent/received: 0.3 MB / 0.4 MB
12. Broadband username: [email protected]
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID: BTHUB4-R3N9
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHUB4-R3N9
19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))
20. 5GHz wireless security: WPA2 Only
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: xxx
24. VPI/VCI: 0/38
25. Modulation: G.992.5(ADSL2+)
26. Latency type: Fast
27. Software variant: -
28. Boot loader: 0.4.3-BT (Mon Jun 9 14:23:56 2014)

Moved house and placed back on ADSL Max. Help plea...

Hi, wondered if I could get some help on this issue please.
I have recently moved home and took the same number with us to the new address (connected to the same exchange). Phone service activated fine with the broadband activating 1 day later. At the previous address I was on ADSL2+ with a fairly decent connection (6800kbps download and 950kbps upload with 50dB attenuation).
Now the broadband has activated at the new address I am currently connected at 5408/448kbps. Stats are as follows:
Upstream
448
Downstream
5408
SNR Margin(Upstream)
17.0
SNR Margin(Downstream)
6.0
Line Attenuation(Upstream)
29.5
Line Attenuation(Downstream)
48.0
Not particularly concerned about the downstream speed at this point (although I'm hoping after the 10 day training period to see some increase as I've lost over 1 meg despite moving just around the corner). The problem is the upload at 448kbps. Given the high upstream SNR margin it would appear that I've been moved from ADSL2+ to ADSL Max. The router also seems to confirm this:
Operational Mode
G.DMT
I am assuming this is some sort of mistake as the move should have been for a like-for-like service. Is there any way I can get put back onto ADSL2+ in order to benefit from the increased upload speed? BT Infinity was supposed to go live at the end of September and still waiting so really want to maximise the most out of the current connection.
Thanks,
Tom
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UK - 857 With BT ADSL MAX - Lines become unstable and router require FW upg

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