UK ipod with US laptop? should there be a prob?

my dad just bought a 5g ipod. he has installed itunes and updated it. when he connects his ipod to the computer his ipod screen says 'do not disconnect'. all fine so far.
however, it just never comes up in itunes and is not registering on the computer. every time he connects it the ipod freezes!!!!!!!the cable must be working so what else could i try? he has had to reset it 12 times in the last hour.
mine was absolutely fine so i just dont understand!!!!!!
would it make a difference if he bought his laptop in the states and is connecting a uk ipod? i didnt think it would matter.
anyone have any advice?
thanks zoe

I have the same prob with my ipod nano. I've tried updating the software on the ipod but it comes back with 'the attached model is not supported by this application'. This is somewhat storage because it worked once and I was able to transfer three songs to the ipod, untill itunes froze. I have re-installed and updated itunes and the ipod software with no change.
The ipod icon shows up in itunes after re-installing itunes however the program stalls after changing from the library to the ipod. Ending the itunes then starting it up it never recognizes the ipod.

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