UK tech support - or any support?

Question

Photoshop is making junk folders with random letter names in my user prefs - in fact I now find it always has.
An my mac is going slower and slower as a result.
So three hours ago I contact adobe support via this website - but couldn't send the message to the department I wanted because some drop-down menus on the adobe website wouldn't open. And one of the ones that did didn't list my OS platform (10.4.11).
Then two hours later I get an email from [email protected] saying the case is closed. There are two UK phone numbers listed in this mail and the attachment that came with it - 01 71 23 01 96 and 01662 283 156 - but both are 'unobtainable / not recognised' when you dial them.
What is going on?
How to I contact a real person at adobe UK?
Thanks
Tom

Answer 1

Oh THAT kind of scanner (thought Ann meant some sort of firewall) - yes I guess that fits with the PS start-up. How come Adobe support never thought of that? (He told me he was 'norse' or 'nordic' support - on that number I quoted above).
The first email I was sent by customer services (via their website) said this:
Subject: Thank you for contacting Adobe Customer Care; your case has been
closed.
Dear Tom Bliss
Thank you for contacting Adobe Customer Care. Our records indicate your
service request 201216974 has been closed. If this request has not been
completed to your satisfaction, or should you need to contact us on the
particular issue again, please reference this transaction number. You can
contact Adobe Customer Care at http://www.adobe.com/go/uk_supportportal/ or
by calling 01 71 23 01 96 from 9:00 AM - 5:00 PM (CET).
In an effort to constantly improve service to our customers, we would be very
interested in hearing from you regarding our performance. Would you be so
kind to take a few minutes to complete our survey? If so, please click here:
http://adobe-customer-survey.com/survey.cfm?surveycode=5SPCTFJZP&caseno=0201216974.
Thank you for contacting Adobe Customer Care.
That London number is unobtainable, as is the one in the attachment they sent. This email closed my file before they had even answered my question. So I reopened it, and this time I got an email from Holland (I think) with the number I quoted earlier, which got me to a human being.
But hey - Adobe 'really care about their customers opinions' so they put a feedback form on their website so you can tell them how they did. I clicked it - and go a message saying that I may not fill in the form because it had already been filled in by someone (not me)!
Oh and maybe the getting slower thing is because I've been getting more and more frustrated with the speed - or maybe it's the prefs (which is what I was advised by my personal mac guru (who is an apple approved consultant - but didn't know about the Intel CS2 issue). Who knows?!
Thanks for the advice about the scanner, and CS4.
I still think they have the worst customer support access of any company I've ever encountered!
Tom