Ultiroute says "Check user authorization"

My Ultiroute has suddenly started giving me a "Please check your User Authorization" error message when I try to route a board. Ultiboard runs fine, the internal rip-up router seems to be OK, but Ultiroute won't run any more. I can't find any way of dealing with this. The software is Ultiboard 2001 SP2.
Thanks!

Hello,
You should be able to use the same Release Code if your hardware configuration hasn't changed; anyway if for some reason you have issues with this, just use the Online Release Code Generator to get a new code.
Ultiboard/Ultiroute 2001 are products that we don't support anymore, therefore I won't be able to tell you what caused this error.
Did the re-install work?
Are you using a hardware dongle?
Operating system?
Ultiboard version (Personal, Pro)? 
Regards,
Fernando D.
National Instruments

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