UM 2013 does not answer calls
I've gone through the setup about a billion times (at least that's what it feels like) - but I've never been able to successfully have Exchange 2013 UM answer any phone calls to either the mailbox service or any configured auto-attendant.
To make sure I wasn't crazy, I have reinstalled Exchange 2010 in a 100% identical configuration, and she answers with absolutely no problems what-so-ever. Users are led to their mailbox, the autoattendent routes calls accordingly, etc.
. . . But moving back into a 2013 environment, in a 100% identical configuration, the server itself never actually answers any of the calls.
Would anybody happen to have any ideas on where I could go to check out the issues here?
Thank you very much for the assistance. Here are the results of the testing:
//=======================================================
Test-UMConnectivity:
RunspaceId
: b4dc7de0-cac6-437b-bb5f-74a0b442c111
UmserverAcceptingCallAnsweringMessages : True
TotalQueuedMessages : 0
CurrCalls
: 0
Latency
: 1650.438
OutBoundSIPCallSuccess : True
UmIPAddress
: 10.0.2.199
EntireOperationSuccess : True
ReasonForFailure
Identity
: 25bbb3e9-909d-4e9d-b09e-edd65c9d1c6a
IsValid
: True
ObjectState : New
//=======================================================
Enable a UM Auto Attendant:
Yes - Already done. Double-checked just to be sure.
//=======================================================
User is UM Enabled:
***Username***
User mailbox
***@***.com
Title:
Office:
Work phone:
Phone and Voice Features
Unified Messaging: Enabled
Unfortunately, all the tests come back positive.
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