Unable install APPS from Office store
I have configured my SharePoint 2013 for manage apps installation
In Central administration I connect to the store, purchase the app and see it in Monitor App
When I con in the SharePoint site I the apps avalable for installation. I click inside the app icon and appear the license and information and I can access al link. When I click on "Is trusted" (I have the italian SharePoint version and the button
text "Attendibile") I receive a technical error.
Also if I try to add directly from the Microsoft store the app I have the same trouble (I found the app in the store, but when I install I have the same log error)
We have a proxy in our lan. I have tried with the configuration of the proxy inside the webconfig:
<defaultProxy useDefaultCredentials="false">
<proxy usesystemdefault="true" proxyaddress="URL:https://store.office.com/app/query?cmo=EN%2DUS&pmo=US&type=4&assetid=WA104034530&build=15%2E0%2E4569%2E1000&av=OSU150&origin=EC101785291&corr=%7Ba2c1e59c%2Da7a9%2D5012%2D8ef3%2D658f8b21f090%7D a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22045: 02/02/2015 11:54:25.05 w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
App Marketplace alokv Medium Received response from Office.com X-Machine:weu-retailer.osi.office.net,OmexStorefront_IN_2 a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22046: 02/02/2015 11:54:25.05 w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
App Marketplace ahnhh Medium Sending Request to Office.com with the following
URL:https://store.office.com/appinstall/unauthenticated?cmu=EN%2DUS&pmo=US&clienttoken=%3Cr%20v%3D%221%22%3E%3Ct%20aid%3D%22WA104034530%22%20pid%3D%221f756086%2D6b40%2D46d3%2Da074%2D45445cbcc7c3%22%20cid%3D%220000000000000000%22%20did%3D%22%7B6836001C%2DBE2E%2D4483%2D8CFF%2D7D432FD1A5DD%7D%22%20ts%3D%220%22%20sl%3D%22true%22%20et%3D%22Free%22%20ad%3D%222015%2D02%2D02T09%3A59%3A00Z%22%20sd%3D%222015%2D02%2D02%22%20te%3D%222016%2D02%2D02T09%3A59%3A00Z%22%20ss%3D%220%22%20%2F%3E%3Cd%3ExAlUH5URAzagUyup6S1st0Th8lRyY9ZuTTJ6TFO%2Bth8%3D%3C%2Fd%3E%3C%2Fr%3E&ret=0&build=15%2E0%2E4569%2E1000&av=OSU150&origin=EC101785291&corr=%7Ba2c1e59c%2Da7a9%2D5012%2D8ef3%2D658f8b21f090%7D&corr=%7Ba2c1e59c%2Da7a9%2D5012%2D8ef3%2D658f8b21f090%7D a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22055: 02/02/2015 11:54:25.27 w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
App Marketplace aep7f Unexpected Request to office.com with the following
URL:https://store.office.com/appinstall/unauthenticated?cmu=EN%2DUS&pmo=US&clienttoken=%3Cr%20v%3D%221%22%3E%3Ct%20aid%3D%22WA104034530%22%20pid%3D%221f756086%2D6b40%2D46d3%2Da074%2D45445cbcc7c3%22%20cid%3D%220000000000000000%22%20did%3D%22%7B6836001C%2DBE2E%2D4483%2D8CFF%2D7D432FD1A5DD%7D%22%20ts%3D%220%22%20sl%3D%22true%22%20et%3D%22Free%22%20ad%3D%222015%2D02%2D02T09%3A59%3A00Z%22%20sd%3D%222015%2D02%2D02%22%20te%3D%222016%2D02%2D02T09%3A59%3A00Z%22%20ss%3D%220%22%20%2F%3E%3Cd%3ExAlUH5URAzagUyup6S1st0Th8lRyY9ZuTTJ6TFO%2Bth8%3D%3C%2Fd%3E%3C%2Fr%3E&ret=0&build=15%2E0%2E4569%2E1000&av=OSU150&origin=EC101785291&corr=%7Ba2c1e59c%2Da7a9%2D5012%2D8ef3%2D658f8b21f090%7D&corr=%7Ba2c1e59c%2Da7a9%2D5012%2D8ef3%2D658f8b21f090%7D
caused an exception. System.N... a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22056: 02/02/2015 11:54:25.27* w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
App Marketplace aep7f Unexpected ...et.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException:
Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host at System.Net.Sockets.NetworkStream.Read(Byte[]
buffer, Int32 offset, Int32 size) --- End of inner exception stack trace --- at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size) at System.Net.FixedSizeReader.ReadPacket(Byte[]
buffer, Int32 offset, Int32 count) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(B... a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22057: 02/02/2015 11:54:25.27* w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
App Marketplace aep7f Unexpected ...yte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ForceAuthentication(Boolean
receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult) at System.Threading.ExecutionContext.RunInternal(ExecutionContext
executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result) at System.Net.TlsStream.Wr... a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22058: 02/02/2015 11:54:25.27* w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
App Marketplace aep7f Unexpected ...ite(Byte[] buffer, Int32 offset, Int32 size) at System.Net.PooledStream.Write(Byte[] buffer,
Int32 offset, Int32 size) at System.Net.ConnectStream.WriteHeaders(Boolean async) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.GetResponse()
at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.SendWebRequest(String url, Boolean autoRedirect, String userIP, String postBody, String contentType, Encoding encoding, String jobRunIdLogPrefix) a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22059: 02/02/2015 11:54:25.27 w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
Monitoring b4ly High Leaving Monitored Scope (OfficeProxy.SendWebRequest). Execution Time=216,446922723419 a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22060: 02/02/2015 11:54:25.27 w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
General 8nca Medium Application error when access /_layouts/15/storefront.aspx, Error=Non è possibile
connettersi a SharePoint Store. Riprovare più tardi. at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetAppDownloadStream(String billingMarket, String contentMarket, String rawXMLEntitlementToken, Stream& appDownloadStream, Int64&
appStreamLength, String& responseUrl) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.StartDownload(Guid productId, String oauthAppId, Boolean isUpgrade) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.AppDownload(Boolean
isUpgrade, Boolean autoRedirect) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.Render(HtmlTextWriter writer) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at... a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22061: 02/02/2015 11:54:25.27* w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
General 8nca Medium ... System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint,
Boolean includeStagesAfterAsyncPoint) a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22062: 02/02/2015 11:54:25.27 w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
Runtime tkau Unexpected Microsoft.SharePoint.SPException: Non è possibile connettersi a SharePoint Store.
Riprovare più tardi. at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetAppDownloadStream(String billingMarket, String contentMarket, String rawXMLEntitlementToken, Stream& appDownloadStream, Int64& appStreamLength, String&
responseUrl) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.StartDownload(Guid productId, String oauthAppId, Boolean isUpgrade) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.AppDownload(Boolean
isUpgrade, Boolean autoRedirect) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.Render(HtmlTextWriter writer) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Page.ProcessRequ... a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22063: 02/02/2015 11:54:25.27* w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
Runtime tkau Unexpected ...estMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22064: 02/02/2015 11:54:25.27 w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
General ajlz0 High Getting Error Message for Exception System.Web.HttpUnhandledException
(0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.SharePoint.SPException: Non è possibile connettersi a SharePoint Store. Riprovare più tardi. at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetAppDownloadStream(String
billingMarket, String contentMarket, String rawXMLEntitlementToken, Stream& appDownloadStream, Int64& appStreamLength, String& responseUrl) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.StartDownload(Guid productId,
String oauthAppId, Boolean isUpgrade) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.AppDownload(Boolean isUpgrade, Boolean autoRedirect) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.Render(Ht... a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22065: 02/02/2015 11:54:25.27* w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
General ajlz0 High ...mlTextWriter writer) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter
writer, ControlAdapter adapter) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecu... a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22066: 02/02/2015 11:54:25.27* w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
General ajlz0 High ...tionStep step, Boolean& completedSynchronously) a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22067: 02/02/2015 11:54:25.27 w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
General aat87 Monitorable a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22068: 02/02/2015 11:54:25.27 w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
Micro Trace uls4 Medium Micro Trace Tags: 0 nasq,3 agb9s,22 ahnhh,99 alokv,1 ahnhh,215 aep7f,0 b4ly,0 8nca,0 tkau,0 ajlz0,0
aat87 a2c1e59c-a7a9-5012-8ef3-658f8b21f090
Line 22069: 02/02/2015 11:54:25.27 w3wp.exe (0x3128) 0x19D8 SharePoint Foundation
Monitoring b4ly Medium Leaving Monitored Scope (Request (POST:http://<sharepoint site fqdn>/SiteCollection/_layouts/15/storefront.aspx?source=<Source
page path>&sname=<Site title>). Execution Time=349,605257092731 a2c1e59c-a7a9-5012-8ef3-658f8b21f090
LSo Lorenzo Soncini Trento TN - Italy
Hi Lorenzo,
You can add the following address to the trusted sits in IE:
https://store.office.com.
Please also check this article:
http://www.nothingbutsharepoint.com/2013/02/13/configure-an-environment-for-apps-for-sharepoint-2013-aspx/
Best regards.
Victoria
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]
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--------------------------------------------------------- Begin --
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Apr 19 04:03:02 Viveks-MacBook-Pro.local storeagent[262]: UpdateController: _availableUpdatesDidChange removing all updates available notifications because the badge count is 0
Apr 19 04:03:03 Viveks-MacBook-Pro.local App Store[684]: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=enabled-media-types
Apr 19 04:03:03 Viveks-MacBook-Pro.local App Store[684]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://p16-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/enabledMediaTypes
Apr 19 04:03:03 Viveks-MacBook-Pro.local App Store[684]: FRStoreViewController: Initial load of visible web view (https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12) took 1.4408 seconds
Apr 19 04:03:03 Viveks-MacBook-Pro.local App Store[684]: FRStoreViewController: Store state changed to splash (loading)
Apr 19 04:03:04 Viveks-MacBook-Pro.local com.apple.WebKit.WebContent[686]:
--------------------------------------------------------- Begin --
System Version 10.9.2 (Build 13C64)
"com.apple.WebKit.WebContent" Version 9537 (9537.74.9)
Apr 19 04:03:04 Viveks-MacBook-Pro.local com.apple.WebKit.WebContent[686]: FRJSSoftwareProduct: Loading receipt for (null) at /Applications/FaceTime.app took 0.00 seconds
Apr 19 04:03:04 Viveks-MacBook-Pro.local com.apple.WebKit.WebContent[686]: FRJSSoftwareProduct: Loading receipt for com.apple.FaceTime at /Applications/FaceTime.app took 0.00 seconds
Apr 19 04:03:04 Viveks-MacBook-Pro.local App Store[684]: FRNavigationController: Navigated to <FRNavigationItem: 0x608000450290> webView=purchased provisionalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12 finalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12
Apr 19 04:03:04 Viveks-MacBook-Pro.local App Store[684]: FRNavigationController: User moved forward from <FRNavigationItem: 0x600000256320> webView=primary provisionalURL=https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12 finalURL=https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12 to <FRNavigationItem: 0x608000450290> webView=purchased provisionalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12 finalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12
Apr 19 04:03:04 Viveks-MacBook-Pro.local App Store[684]: FRNavigationController: Did transition to object <FRNavigationItem: 0x608000450290> webView=purchased provisionalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12 finalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12
Apr 19 04:03:05 Viveks-MacBook-Pro.local App Store[684]: FRStoreViewController: Initial load of visible web view (https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12) took 3.2412 seconds
Apr 19 04:03:05 Viveks-MacBook-Pro.local App Store[684]: FRStoreViewController: Store state changed to splash (loading)
Apr 19 04:03:06 Viveks-MacBook-Pro.local App Store[684]: FRStoreViewController: Discarded delayed initial load of purchased because the view has already commited an initial load
Apr 19 04:03:07 Viveks-MacBook-Pro.local com.apple.WebKit.WebContent[688]:
--------------------------------------------------------- Begin --
System Version 10.9.2 (Build 13C64)
"com.apple.WebKit.WebContent" Version 9537 (9537.74.9)
Apr 19 04:03:07 Viveks-MacBook-Pro.local com.apple.WebKit.WebContent[688]: FRJSSoftwareProduct: Loading receipt for (null) at /Applications/FaceTime.app took 0.00 seconds
Apr 19 04:03:07 Viveks-MacBook-Pro.local com.apple.WebKit.WebContent[688]: FRJSSoftwareProduct: Loading receipt for com.apple.FaceTime at /Applications/FaceTime.app took 0.00 seconds
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: ISCheckPreflightOperation: Downloading remote pre-flight from http://a1392.phobos.apple.com/us/r1000/015/Purple6/v4/bd/f6/7c/bdf67c93-2748-937 e-39d0-eabae97b43d4/signed.dcr.8778122707343431807.pfpkg
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: ISCheckPreflightOperation: remote pre-flight downloaded to file:///var/folders/8n/qpqn9vtx02lcfs_4468t4wbw0000gn/C/com.apple.appstore/4514 44120/preflight.pfpkg
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: ISCheckPreflightOperation: Running local pre-flight from file:///var/folders/8n/qpqn9vtx02lcfs_4468t4wbw0000gn/C/com.apple.appstore/4514 44120/preflight.pfpkg
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: PKDistributionController: Performing disk space check with 196965109760 bytes available on disk, 0 bytes alreay downloaded and 322983936 required bytes (installSize=4585472 + fileSize=3825664 + paddedSize=314572800)
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: ISCheckPreflightOperation: verified preflight success=1, error=(null), distController=<PKDistributionController: 0x7f97a3d9ac50>
Apr 19 04:03:08 Viveks-MacBook-Pro.local com.apple.WebKit.WebContent[690]:
--------------------------------------------------------- Begin --
System Version 10.9.2 (Build 13C64)
"com.apple.WebKit.WebContent" Version 9537 (9537.74.9)
Apr 19 04:03:08 Viveks-MacBook-Pro.local com.apple.WebKit.WebContent[690]: FRJSInterface: Calling install requirements callback for 451444120 - {
adamID = 451444120;
success = 1;
Apr 19 04:03:08 Viveks-MacBook-Pro.local com.apple.WebKit.WebContent[690]: FRJSInterface: Page requested a buy
Apr 19 04:03:08 Viveks-MacBook-Pro.local com.apple.WebKit.WebContent[690]: FRJSInterface: Forming purchase object of type software
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: AuthorizationController: Non-interactive authorization succeeded
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: AuthorizationController: authorizing PKInstallClient and SUAppStoreUpdateController
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: SSPurchase: purchasesGroupedByAccountIdentifierWithPurchases is returning 0:(null):451444120
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: SoftwareMap: No app was found with bundle ID com.fiplab.memoryclean to upgrade to (null)
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=buyProduct
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://p16-buy.itunes.apple.com/WebObjects/MZBuy.woa/wa/buyProduct
Apr 19 04:03:08 Viveks-MacBook-Pro.local com.apple.WebKit.WebContent[690]: FRJSInterface: Calling purchase callback for 451444120 - {
adamID = 451444120;
productID = 451444120;
productTitle = "Memory Clean";
success = 1;
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: SSPurchase: purchasesGroupedByAccountIdentifierWithPurchases is returning 0:(null):451444120
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: Purchase batch operation finished with success=0 error=(null)
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=buyProduct
Apr 19 04:03:08 Viveks-MacBook-Pro.local storeagent[262]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://p16-buy.itunes.apple.com/WebObjects/MZBuy.woa/wa/buyProduct
Apr 19 04:03:09 Viveks-MacBook-Pro.local storeagent[262]: SoftwareMap: No app was found with bundle ID com.fiplab.memoryclean to upgrade to 3.1
Apr 19 04:03:09 Viveks-MacBook-Pro.local storeagent[262]: DownloadQueue: Replacing placeholder with full download from purchase: <Download: 0x7f97a3c574d0>: com.fiplab.memoryclean (451444120) paused:0 failed:0 isInServerQueue:0
Apr 19 04:03:09 Viveks-MacBook-Pro.local storeagent[262]: SoftwareMap: No app was found with bundle ID com.fiplab.memoryclean to upgrade to 3.1
Apr 19 04:03:09 --- last message repeated 2 times ---
Apr 19 04:03:09 Viveks-MacBook-Pro.local storeagent[262]: Purchase batch operation finished with success=0 error=(null)
Apr 19 04:03:09 Viveks-MacBook-Pro.local storeagent[262]: ISStoreURLOperation: Starting URL operation with url=http://a1471.phobos.apple.com/us/r1000/040/Purple6/v4/2b/45/04/2b4504aa-8d73-928 a-e9b7-dc1dfb388110/mzps5877878809716581647.pkg / bagKey=(null)
Apr 19 04:03:09 Viveks-MacBook-Pro.local storeagent[262]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: http://a1471.phobos.apple.com/us/r1000/040/Purple6/v4/2b/45/04/2b4504aa-8d73-928 a-e9b7-dc1dfb388110/mzps5877878809716581647.pkg
Apr 19 04:03:09 Viveks-MacBook-Pro.local storeagent[262]: <HashedDownloadProvider: 0x7f97a3d9c600>: Opening file /var/folders/8n/qpqn9vtx02lcfs_4468t4wbw0000gn/C/com.apple.appstore/451444120/m zps5877878809716581647.pkg returning file descriptor 10 (0 streamed)
Apr 19 04:03:09 Viveks-MacBook-Pro.local storeagent[262]: AssetDownloadOperation: Subtracted 0 already-downloaded bytes from required space (now requires 3829308 bytes)
Apr 19 04:03:09 Viveks-MacBook-Pro.local storeagent[262]: sending status (Memory Clean): 0.000000% (-1.000000)
Apr 19 04:03:09 Viveks-MacBook-Pro.local storeagent[262]: HashedDownloadProvider: Using serial dispatch queue for processing of asset for /var/folders/8n/qpqn9vtx02lcfs_4468t4wbw0000gn/C/com.apple.appstore/451444120/m zps5877878809716581647.pkg
Apr 19 04:03:10 Viveks-MacBook-Pro.local storeagent[262]: sending status (Memory Clean): 0.558976% (-1.000000)
Apr 19 04:03:11 Viveks-MacBook-Pro.local storeagent[262]: sending status (Memory Clean): 0.806452% (8.000000)
Apr 19 04:03:11 --- last message repeated 1 time ---
Apr 19 04:03:11 Viveks-MacBook-Pro.local storeagent[262]: SoftwareMap: No app was found with bundle ID com.fiplab.memoryclean to upgrade to 3.1
Apr 19 04:03:11 --- last message repeated 1 time ---
Apr 19 04:03:11 Viveks-MacBook-Pro.local storeagent[262]: setPrimaryAppPath "(null)" forProductIdentifier "com.fiplab.memoryclean"
Apr 19 04:03:11 Viveks-MacBook-Pro.local storeagent[262]: installClient:currentState:package:progress -1:timeRemaining -1
Apr 19 04:03:11 Viveks-MacBook-Pro.local storeagent[262]: PKInstallClient started
Apr 19 04:03:11 Viveks-MacBook-Pro.local storeagent[262]: sending status (Memory Clean): 0.806452% (8.000000)
Apr 19 04:03:11 Viveks-MacBook-Pro.local storeagent[262]: installClientDidBegin
Apr 19 04:03:11 Viveks-MacBook-Pro.local storeagent[262]: sending status (Memory Clean): 0.806452% (8.000000)
Apr 19 04:03:11 Viveks-MacBook-Pro.local storeagent[262]: installClient:didFailWithError Error Domain=PKInstallErrorDomain Code=200 "There was a problem with the system installer tool." UserInfo=0x7f97a3e730b0 {NSLocalizedDescription=There was a problem with the system installer tool.}
Apr 19 04:03:12 Viveks-MacBook-Pro.local storeagent[262]: SoftwareMap: No app was found with bundle ID com.fiplab.memoryclean to upgrade to 3.1
Apr 19 04:03:12 Viveks-MacBook-Pro.local storeagent[262]: DownloadOperation: Resetting download after error: Error Domain=PKInstallErrorDomain Code=200 "There was a problem with the system installer tool." UserInfo=0x7f97a3e730b0 {NSLocalizedDescription=There was a problem with the system installer tool.}
Apr 19 04:03:12 Viveks-MacBook-Pro.local storeagent[262]: SoftwareMap: No app was found with bundle ID com.fiplab.memoryclean to upgrade to 3.1
Apr 19 04:03:12 Viveks-MacBook-Pro.local storeagent[262]: SoftwareMap: Software map rebuild took 0.0037 seconds for 9 records and produced: {
"/Applications/AVG Cleaner.app" = "<CKSoftwareProduct: 0x7f97a3c0d3b0>: (com.avg.Cleaner, 4081, 667434228:205802637 VPP:NO source:LaunchPad /Applications/AVG Cleaner.app) ";
"/Applications/DxO Perspective.app" = "<CKSoftwareProduct: 0x7f97a3c0d540>: (com.dxo.perspective, 1.0.3, 715455365:170542634 VPP:NO source:LaunchPad /Applications/DxO Perspective.app) ";
"/Applications/Keynote.app" = "<CKSoftwareProduct: 0x7f97a3c0dae0>: (com.apple.iWork.Keynote, 6.2, 409183694:501232655 VPP:NO source:LaunchPad /Applications/Keynote.app) ";
"/Applications/MPlayerX.app" = "<CKSoftwareProduct: 0x7f97a3c0d4a0>: (org.niltsh.MPlayerX, 1.0.14, 421131143:7651267 VPP:NO source:LaunchPad /Applications/MPlayerX.app) ";
"/Applications/Microsoft OneNote.app" = "<CKSoftwareProduct: 0x7f97a3c0d6c0>: (com.microsoft.onenote.mac, 15.0.2, 784801555:502422638 VPP:NO source:LaunchPad /Applications/Microsoft OneNote.app) ";
"/Applications/Numbers.app" = "<CKSoftwareProduct: 0x7f97a3c0ce30>: (com.apple.iWork.Numbers, 3.2, 409203825:501232654 VPP:NO source:LaunchPad /Applications/Numbers.app) ";
"/Applications/Pages.app" = "<CKSoftwareProduct: 0x7f97a3c0d260>: (com.apple.iWork.Pages, 5.2, 409201541:501232653 VPP:NO source:LaunchPad /Applications/Pages.app) ";
"/Applications/The Unarchiver.app" = "<CKSoftwareProduct: 0x7f97a3c0d840>: (cx.c3.theunarchiver, 3.9.1, 425424353:77132720 VPP:NO source:LaunchPad /Applications/The Unarchiver.app) ";
"/Applications/iPhoto.app" = "<CKSoftwareProduct: 0x7f97a3c0d9b0>: (com.apple.iPhoto, 9.5.1, 408981381:233642646 VPP:NO source:LaunchPad /Applications/iPhoto.app) ";
Apr 19 04:03:13 Viveks-MacBook-Pro.local storeagent[262]: sending status (Memory Clean): 0.806452% (8.000000) -
Unable to download & install app from MacStore
Hi all,
i am unable to install Twitter app from Mac store. It says downloaded, but when i click install nothing happens and error message pops out.
Already tried to install other free apps and everything went well, just the twitter app failed. Running latest version of OSX Lion on Macbook Pro 13.
Any ideas?
Thanks in advance.Hi,
error message: Failed to install the application.
It is kinda strange because the status bar on app icon is completed and i can find the app under Purchases, but when i click on the install button, the icon appears for 3 seconds and then disappears with error message.
THX -
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