Unable purchasing any songs due to security questions

i was trying to purchase a song at i tunes!!n it asked my to confirn my security questions that ive never asnwered before!!n i was trying to fix it at apple website,it shown me that it was sending my answer to my rescue email,what exactly is rescue email?how im going to do that?please help me Apple,been annoyed by it 4 four months ago without a songs in my life,its getting tough to me,please help me all of u,million thanks

For information about Rescue email:
http://support.apple.com/kb/HT5312

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  • Unable to purchase from itunes due to security question page

    I am unable to make a purchase from ITunes as Apple prompted a new security question page, and I get an error upon completing it: An error occurred we could not save your changes.
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    People have resolved this issue by updating their age to over 21

  • Is there any way to reset security questions without a vocal contact with Apple?

    Yesterday I've tried to buy a song from iTunes, and it's surprised me that I've been ask to answer some security questions I have made long time ago and unfortunately I can't recall the answers of these security questions, I've tried to reset the security question by this site applied.apple.com and the reset link is not appearing under the answer box!!
    Is there any way to reset security questions without making a vocal contact with Apple ?
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    Click here and ask. If they say that there isn’t, and they probably will, accept that.
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  • Unable2download any content,site requests security questions.hav not set any up

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    as I could not make the link work in draft mode of writing this response.

  • HT1947 When trying to purchase apps, it asks me security questions that I wasn't asked when I signed up

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    It's happening to me too!! Did you find a resoloution?

  • HT5699 I can't remember the answers to my Apple ID security questions. 1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

    I can't remember the answers to my Apple ID security questions.
    1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

    Hello there, Subhi.sa.
    Just wanted to second Niel's recommendation. Additionally this Knowledge Base article also provides some steps you can take yourself if you don't remember your security questions:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to us on the Apple Support Communities.
    Cheers,
    Pedro D.

  • I am trying to use my account to purchase but i forget my security questions and also i gave the wrong email address. What can i do?

    i am trying to use my account to purchase but i forget my security questions and also i gave the wrong email address. What can i do?

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • I have money on my account, but it won't let me purchase any songs because of an old credit card asking for verification, so how do I get it off?

    I Have $13.60 on my itunes account from a gift card, but it won't let me purchase any songs because of a credit card I used to have on the account. There's no money on the credit card, and I want it to go away so I can purchase songs again.

    What exactly happens when you try to buy something ? If you've already removed the card from your account then iTunes shouldn't be asking for any details about it.
    If you log into into your account is the card still shown . On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on your phone then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account  - that should also give you a payments link on your account's page.
    Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

  • It says I have $15.00 dollars in my account, but it's not letting me purchased any songs?

    It says I have $15.00 dollars in my Itunes account, but it won't let me purchase any songs.

    Very vague.
    What exactly happens?
    Do you see your balance by your user id in the top right corner of the itunes store?

  • I forgot my apple Security Question. So when I Redeem Some money to my account and I want to purchase it's need the security question, I forget it. So how could I reset my security question of apple ID?

    I forgot my apple Security Question. So when I Redeem Some money to my account and I want to purchase it's need the security question, I forget it. So how could I reset my security question of apple ID?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • My apple Id security questions arnt working and now im blocked from purchasing any songs

    How do i change the email that i sent it too?

    If you have a verified rescue email attached to the apple id then follow the article below to get an email to reset the security questions:
    http://support.apple.com/kb/HT5312
    If you don't have a rescue email, you don't receive the email or it just doesn't work then you will need to contact AppleCare for assistance. Follow the article below to find the number in your country:
    http://support.apple.com/kb/HE57

  • I just got a new phone I went to purchase a song and it said since you have a new device this is your first purchase you must answer the security questions I don't remember the answers to the questions what do I do

    I just get a new phone I wait to pie a song and my phone said this is your first purchase on this device so you have to answer these two security questions but I don't know what the answers are to the question I forget so how do I change them so I can purchase stuff

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (109133)

  • TS3297 Not able to purchase from itunes store problem occuring due to security question

    Not able to purchase because security answer forgoten

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • So i got a new ipod for christmas and i cant make any purchases until i fill the security questions. but I cant remember the answers (i answered the questions about 2-4 years ago) how do i reset the security questions

    i need to know how to reset my security questions becasue how do i remember 2 questions that my mother entered that i happened 3 years ago

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • Making a purchase for the first time, security questions are different to what I've set up?

    Hello,
    My friend has recently gifted me a $10 for my app store. After redeeming it, it says I have $10.00 Credit, which I assume is a good thing. Now, with this money he has sent me, I am trying to buy a Gem Pack in the game 'Clash Of Clans', this costs $9.99.
    I click purchase and it tells me "Insufficient Remaining Store Credit" where it also says "Tap Continue to Sign In". After typing my password in, I am led to the account billing settings where I've got the 'none' option selected as I have not put any credit card details which shouldn't be a problem as I'm trying to buy with the money my friend has given me.
    I click the 'done' button where it then tells me "confirmation required" where I then click 'buy', but then it comes up with "Verification Required".
    Putting in my password once again, it asks me for security questions. Here lies the problem. It usually asks me one question I know, and another that I haven't put in before. Usually "What's your dream job?" comes which I've put the answer to as this is a question I know. But, after it usually asks me either "What was your first pet's name?" which is a question I haven't put before.
    I've tried going to appleid.apple.com and changing and resetting my security questions multiple times, even to match the questions that are asked and it gives me the same result.
    "You've typed one or more security questions answers wrong".
    Please help, this is getting on my nerves. If this persists, I'm afraid I won't be buying from iTunes much.
    Cheers,
    Jack.

    After resetting your questions you've tried logging out (tap on your id in Settings > iTunes & App Store) and back into your account on your iPad to see if they then tie up ?
    If they don't, and resetting them yourself doesn't make any difference, then you could try contacting Support and see if they can help with what's going on.
    Normally when needing to contact support to get the questions reset you need to contact Support in your country : http://support.apple.com/kb/HT5699
    You could try the same contact method for your problem - or you could try contacting iTunes Support via this page, but as it's related to security questions they might just point you to the above : http://www.apple.com/support/itunes/contact/ , click on Contact iTunes Store Support on the right-hand side of the page
    For the $9.99 purchase and your $10 credit, if you are in the US then you need to add on your state's sales tax to an item's listed price

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