Unable to acces e-mail account settings after restoring a back-up

Hi all,
I’m helping my uncle regarding problems and requests he has about his BlackBerry Bold 9000. We made some (unsuccessful) sync tests (with BlackBerry Desktop Manager for Mac, last version as of 2010-02-25). We back-upped and restored all his data several times. After that, we realized that it was impossible to change his e-mail accounts settings. We searched everywhere, but it was impossible to find back the menu. Even worse, when going to the help web page from his BlackBerry to try to set up e-mail from start (which worked previously), we got a message like “Desktop browser not supported. Please access this page from your BlackBerry”.
Does anyone know where to change the e-mail account settings ?

Try this to regain the on-device personal email setup:
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • HT4859 After the i-cloud server issue Nov 26, 2012, I had to change some mail account settings to get my i-cloud mail to work again.  However, all of my received e-mails are gone.  How do I retrieve my e-mails from the server?

    After the i-cloud server issue yesterday, November 26, 2012, my i-cloud mail account on my Macbook Pro stopped receiving mail.  I changed some mail account settings to fix the issue, and was able to start receiving e-mails.  However, all of my historical e-mails are gone.  How do I retrieve all of my old e-mails from the server?

    What settings did you change, what were the changes, have you visited www.icloud.com to see what mail is actually there? and do you have a backup?

  • Unable to sync mail accounts to Outlook because email accounts are in use by iPhone.  How to close mail account settings on iPhone.

    unable to sync mail accounts to Outlook because email accounts are in use by iPhone.  How to close mail account settings on iPhone.

    I've rec'd a few errors related to syncing Mail, but none have had this specific wording. If you haven't already, try quitting Mail before syncing. Also, make sure that you're not in your Settings areas on the iPhone before syncing. Hope this helps!
    /Jim

  • OD offers incorrect e-mail account settings

    I heve an issue with OD.
    After binding, client it receives the e-mail account settings with address [email protected], but it should be [email protected]
    The Sserver has its name "hostname" in "domain.com" domain.
    How to correct the settings, so users get approriate settings?

    Solved by myself.
    Addeed "A" record in DNS with name "domain.com" and with its IP address, then changed the hostname of the server to "domain.com".

  • TS3899 I am unable to access my mail account. I press the mail icon, the page refreshes to the mail format page - blue bar top and bottom, white text space in the middle.... and that is as far as it goes. It does not list my email accounts or offer any.

    I am unable to access my mail account on my iphone, which I have been able to do previously. I press the mail icon, the page refreshes to the mail format page - blue bar top and bottom, white text space in the middle.... and that is as far as it goes. It does not list my email accounts or offer any.

    Close the mail app, double tap the home button and completely close out of the app.
    then do a reset, no data loss.  Hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

  • HT201320 I AM UNABLE TO CONFIGURE MY MAIL ACCOUNT IN THE SETUP

    I AM UNABLE TO CONFIGURE MY MAIL ACCOUNT IN THE SETUP

    This may help you
    http://support.apple.com/kb/HT4810

  • Sync Mail Account Settings

    Hi All,
    I have two machines:
    MacPro OS 10.7.2
    MacBookPro OS 10.7.2
    I am using iCloud to sync info between them. 
    Me.com used to allow you to syncronize mail account settings, and iCloud does not, so I have two questions:
    1. Is there anyway to sync mail account settings between two computers?
    2. If not, can you export a file that contains the settings from one computer to import it into another?
    Thanks for you time!
    Rob

    Hi Illaas,
    Thanks for your response.
    You don't mention whether you are looking in iTunes or Finder. However, it does not really matter: either way I do not see emails as a sync option.
    Under Finder, my iPad is not showing as a separate device.
    Under iTunes under Devices, when I click on my iPad, I see lots of tabs (Summary, Info, Apps, Movies, Music, TV Shows, Podcasts, iTunesU, Books and Photos) but no Mail.
    I ended up creating each Mail account individually, so this issue is not really resolved but I found a workaround.
    Thanks for your input.

  • For the last 10 days I have been unable to open the Mail account on my eMac (MacOS10.4.11). When I click on the icon in the Dock the only option I get is "Force quit" and the main Mail bar will not open any  choice. Any ideas?

    For the last 10 days I have been unable to open the Mail account on my eMac (MacOS10.4.11). When I click on the icon in the Dock the only option I get is "Force quit" and the main Mail bar will not open any  choice. Any ideas?

    You can setup Mail for iCloud on the eMac.
    Do not delete the old account yet. sign up for an iCloud account if you haven't.
    I understand .mac mail will still come through. Do not delete the old account yet.
    You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
    iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
    On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
    IMAP (Incoming Mail Server) information:
    • Server name: imap.mail.me.com
    • SSL Required: Yes
    • Port: 993
    • Username: [email protected] (use your @me.com address from your iCloud account)
    • Password: Your iCloud password
    SMTP (outgoing mail server) information:
    • Server name: smtp.mail.me.com
    • SSL Required: Yes
    • Port: 587
    • SMTP Authentication Required: Yes
    • Username: [email protected] (use your @me.com address from your iCloud account)
    • Password: Your iCloud password

  • I get an error message saying itunes could not sync mail accounts. because the mail accounts are in use by the iPhone.  It asks that i close the mail accounts settings on the iPhone and sync again.  Is it requesting that i delete my email accounts?

    i get an error message saying itunes could not sync mail accounts. because the mail accounts are in use by the iPhone.  It asks that i close the mail accounts settings on the iPhone and sync again.  Is it requesting that i delete my email accounts?

    just as i've posted the same issue here   hope that someone could give us a hand. I have just swtched from nokia to iPhone for my company cell and i have more than 1000 contacts... it would be murder to create those contacts one by one )))))

  • Is there a way to transfer my mail account settings to my iPhone

    Is there a way to transfer my mail account settings to my iPhone - via Itunes or icloud?
    I use apple mail Version 7.2 (1874)

    I know how to do it on the phone. Just wondering if there's another easier way to do this. Reasoning: we change our password for our emails frequently.

  • My phone will not give my access to mail account settings

    My phone will not give my access to mail account settings when I open mail contacts and calendars the accounts are all there but not bold. And nothing happens when you touch them?

    Go to general -> settings -> restrictions, then turn off it..

  • Cannot get mail using iCloud.  Says no password provided for iCloud, to go to Mail Account Settings and enter a password, even though I've already done this.  Very odd.

    Cannot get mail using iCloud.  Says no password provided for iCloud, to go to Mail Account Settings and enter a password, even though I've already done this.  Very odd.  Am I doing something wrong?

    I doubt you are doing anything wrong. First day glitches 
    Reset the device.
    Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
    Make sure you have Mail selected here >  http://www.apple.com/icloud/setup/

  • Syncing mail account settings on iPhone 4?

    I'm getting my iPhone 4 replaced today and was going thru a sync. Everything is working fine as I use iCloud however...when I went to plug in my iPhone and over to "Info" and down to "Sync Mail Accounts" it won't let me check mark the box for syncing mail account settings.
    I want to sync the mail accounts (not messages or anything) just the mail account settings so that I won't have to manually put them in on the new phone.
    Ideas?

    User error:  I had enabled the selection to dis-allow changes under the password lock  and restrictions options then disabled the passcode lock with still stopped me from making any changes to my email account settings.

  • Importing Outlook 2010 Mail account settings from one copy of Office 2010, to another copy of Office 2919

    I am trying to export my E-mail ACCOUNT settings from one copy of Outlook 2010 so that I can import them in another copy of Office 2010 on a different computer.  Again, BOTH computers have Office 2010 on them.  While I can move the PST file, my
    E-mail account information never comes across.  How can I do that without having to enter each account separately.  Also is it normal for the E-mail accounts to show up as DATA FILES rathan than E-MAIL FILES?  I've never come this in the past.
    Thanks.

    As JHarris1993 said, this is BOSS! Thank you. 
    I used this solution to recreate a profile I was using under one Windows 7 account in another account on the same machine. The profile was successfully recreated but I noticed that the email accounts in the profile were still pointing to the data files from
    the other account, which is not surprising at all. 
    Unfortunately no easy way exists for re-pointing email accounts to alternate file locations. I have five different email accounts in this profile (2 IMAP, 2 Outlook Hotmail Connector and one Exchange), and looks like there are solutions and workaround for
    each type of account which work with varying degrees of success.
    Changing location of pst data file for
    IMAP email account
    Changing
    location of ost data file for an Exchange email account
    Changing location of ost data file for a Hotmail Connector email account
    Thanks Again,
    Jaspreet

  • Cannot get mail says no password go to mail account settings

    Cannot open Yahoo Mail, it says no password, please go to Mail Account Settings, that is configured already

    Try Deleting the account and setting it up again.

Maybe you are looking for

  • XML sax startElement

    Hey all, I have a simple xml file and when ever I try to use startElement to print something out when it encounters an element, nothing happens, the endElement is working fine and it prints out Test when ever it finds a closed tag, but the startEleme

  • My track pad is not responsive

    Since updating to Mountain Lion my trackpad on my MacBook Pro is not immediately responsive to trackpad clicks. I often have to click on a link or button many times before I get a response.I am using the latest Safari version. Track Pad responsivenes

  • Whom do the source codes belong to?

    Hi All, This is with respect to the modification / developments made for my company by the SAP Partners i.e. the source codes. After the implementation and stabilization, whom do the SOURCE CODES belong? Aren't the SAP partners who hv developed the c

  • Canon MX700 gets stuck feeding way too often, any better MFP from Canon?

    I'd like to be able to use the same ink, but I have two Canon MX700 whose feeding can get stuck fairly easily. Is there any other Canon printer that uses the same ink as a multifunction whose scanning and printing works with both 10.4.11 Intel and 10

  • Help with Error 14 in Adobe Reader

    I have Adobe X and am trying to download pdf files from a tertiary institute. The first page will often download, and then the rest is blank, with an error 14. What can I do about this please? Thanks!