Unable to access Adobe Premiere download link after putting in redemption code.

I purchased Adobe Photoshop Elements 4.0 and Premiere Elements 2.0 a couple years ago. I purchased a new laptop and was able to download Photoshop. However, I always get an error when I try to access the download link to Premiere. Am I missing something?

teresad
Thanks for the reply.
Here are the points that I am not clear on....
1. As far as I know, there are no Premiere Elements 2 installation files to be downloaded from Adobe at this time. The exception
might be if you purchased as download from Adobe with the promise that the files would be available to you in the future for another
download if and when needed. That typically comes with a time limit of maybe 3 years (not sure). To follow up on that, you would
go to the Adobe web site, sign in with your Adobe ID and Password, type "My Orders" in the Search field, follow the "My Orders" link
until you get to your order specifically for Premiere Elements 2. That is the location where the installation files should be if still
available.
2. But "1" becomes questionable with your mention of redemption code. Adobe sales have typically given serial number not redemption code.
This makes me think that you purchased from a retailer. But, then from where are you now trying to download these Premiere Elements 2 installation
files.
3. I do not believe that you are going to be able to install Premiere Elements 2 on Windows 8.1 64 bit. I have a purchased Premiere Elements 2
installation disc, and later today I will try to install Premiere Elements 2 on my Windows 8.1 64 bit laptop.
Do you have any other information on this which would put the matter into perspective for me.
Thanks.
ATR

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Unable to access Adobe Premiere download link after putting in redemption code.

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