Unable to access Adobe Story both desktop and online version

Hello,
i'm not able to sign into Adobe Story both desktop version - first it gave me this error -
There was an error with this action. Try again later.
18f1dd3c-30ae-46af-8fe7-832981787bdb
now when i try to sign in it just hangs on "processing" splash page
when i try to log into online version - tried Chrome, Firefox and IE10, it doesn't seen to be able to connect to the server:
Adobe Story app that i'm using is a part of Creative Cloud CS6, all other applications work fine, all latest updates installed.
Story updated itself today when i opened it first, before today i didn't have any issues accessing either online or desktop version.
If the issue is on Adobe server side, any idea when it will be resolved?
Windows 7 x64, SP1
Creative Cloud CS6
thank you,
-Katya

thank you! thank you! thank you! thank you! thank you! thank you! thank you! thank you! thank you! thank you! thank you! thank you! thank you!
Spencer

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