Unable to access ANSWERS due to Request XML not found

Some of our users get a error msg "RequestXML not found" when they go to Answers. While in Answers they do not get the left frame showing My Folders, Shared Folders, etc.(they see an empty catalog). On the right hand side they see the list of subject areas, but when they select one, they get again "RequestXML not found" message.
Issue happens with both IE6 and IE7; works OK with Firefox. Oracle support has recommended to check IE's Proxy settings. This is not the case because these users have blank proxy settings.
Thanks for any help I can get!
Eduardo

I think it is related to time out settings of IE. Try reducing the security level of IE to the lowest level and try it out. Do the users, who get the error message, get it every time they log into answers? Or does this happen intermittently?
Thanks,
Venkat
http://oraclebizint.wordpress.com

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