Unable to access CMS console after system crash and full restore

Our Crystal Reports server failed after a sudden power outage. When power was restored, the Windows 2003 server failed to boot. It had to be completely restored from backup. Now we have Business Objects Infoview (BOBJ 11.5) back up and running and Crystal Reports can be accessed by using the Enterprise login. Reports are running for the administrator, however, our real users are setup to login thru Windows AD, and we seem to be unable to contact the AD server over LDAP. The users get: Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. This was working fine before the failure.
Also, we would normally pull up the central management server console to check the LDAP connection and the rest, but we get an error trying to pull up that web page:
WCA plugin error
Message:An exception has occurred in the admin plugin with message: Value not found
We are not using IBM Websphere, but we are using Tomcat.
We also see multiple entries in the server application log for the components of Business Objects: "Transport error: Communication failure"
I searched the support site for a few hours with no help there. Any help that can be thrown our way would be greatly appreciated.
Sincerely,
Peter Worrell
Technical Analyst
Southern Maryland Electric Cooperative
(301) 274-9284

Got this to work correctly after using https connect and not http -- https://localhost:1158/em works...

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    com.apple.driver.AppleHDA 2.5.2fc2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.GeForceTesla 8.1.8
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.driver.AppleBacklight 170.3.5
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleIRController 325.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.4.0
    com.apple.driver.AppleAHCIPort 2.9.5
    com.apple.driver.AppleIntelPIIXATA 2.5.1
    com.apple.driver.AppleFWOHCI 4.9.9
    com.apple.driver.AppleUSBHub 650.4.4
    com.apple.iokit.AppleYukon2 3.2.3b1
    com.apple.driver.AirPortBrcm43224 700.36.24
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleUSBEHCI 650.4.1
    com.apple.driver.AppleUSBUHCI 650.4.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleSMBIOS 2.0
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 2.5.2fc2
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.4fc11
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.driver.AppleHDAController 2.5.2fc2
    com.apple.iokit.IOHDAFamily 2.5.2fc2
    com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
    com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.iokit.IOSurface 91
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.iokit.IOBluetoothFamily 4.2.0f6
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.5.1d27
    com.apple.iokit.IONDRVSupport 2.3.6
    com.apple.iokit.IOGraphicsFamily 2.3.6
    com.apple.driver.AppleSMC 3.1.6d1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
    com.apple.driver.AppleUSBMultitouch 240.6
    com.apple.iokit.IOUSBHIDDriver 650.4.4
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 650.4.0
    com.apple.iokit.IOAHCIFamily 2.6.0
    com.apple.iokit.IOATAFamily 2.5.2
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IOUSBUserClient 650.4.4
    com.apple.iokit.IO80211Family 600.34
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.iokit.IOUSBFamily 650.4.4
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.10
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 21
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.8
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.6 GHz, 4 GB, SMC 1.27f3
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503132355336344350382D59352020
    Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503132355336344350382D59352020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS722020K9SA00, 200.05 GB
    USB Device: Built-in iSight
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    Thunderbolt Bus:
    From another similar thread, a user was advised to check there was enough free disk space (yes there is), and to check the start up disk via Verify Disk in Utilities (everything OK).
    The user was also advised to download and run EtreCheck and generate a report.  Here is the report:
    Hardware Information:
    MacBook Pro (15-inch Early 2008)
    MacBook Pro - model: MacBookPro4,1
    1 2.6 GHz Intel Core 2 Duo CPU: 2 cores
    4 GB RAM
    Video Information:
    GeForce 8600M GT     - VRAM: 512 MB
    Audio Plug-ins:
    BluetoothAudioPlugIn: Version: 1.0
    AirPlay: Version: 1.9
    AppleAVBAudio: Version: 2.0.0
    iSightAudio: Version: 7.7.3
    System Software:
    OS X 10.9 (13A603) - Uptime: 0 days 0:15:37
    Disk Information:
    Hitachi HTS722020K9SA00 disk0 : (200.05 GB)
    EFI (disk0s1) <not mounted>: 209.7 MB
    200Gig  MacBookPro (disk0s2) /: 199.19 GB (90.66 GB free)
    Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
    Apple Inc. Built-in iSight
    Apple Inc. BRCM2046 Hub
    Apple Inc. Bluetooth USB Host Controller
    Apple, Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
    Kernel Extensions:
    com.eltima.ElmediaPlayer.kext (1.0)
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
    [loaded] com.adobe.fpsaud.plist
    [loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist
    [loaded] com.eltima.ElmediaPlayer.daemon.plist
    [loaded] com.magican.castle.plist
    [loaded] com.novation.automap.pluginhelper.plist
    [failed] com.trusteer.rooks.rooksd.plist
    Launch Agents:
    [loaded] com.divx.dms.agent.plist
    [loaded] com.divx.update.agent.plist
    [loaded] com.m-audio.fasttrackultra8r.helper.plist
    [failed] com.trusteer.rapport.rapportd.plist
    User Launch Agents:
    User Login Items:
    iTunesHelper
    Microsoft Messenger
    MicrosoftMouseHelper
    NIHardwareAgent
    3rd Party Preference Panes:
    Citrix Online Plug-in
    Flash Player
    Flip4Mac WMV
    M-Audio Fast Track Ultra 8R
    Microsoft Mouse
    Native Instruments USB Audio
    Perian
    Rapport
    Internet Plug-ins:
    Flash Player.plugin
    FlashPlayer-10.6.plugin
    JavaAppletPlugin.plugin
    QuickTime Plugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
    None
    Time Machine:
    Auto backup: NO
    Time Machine not configured!
    Top Processes by CPU:
        4% WindowServer
        1% EtreCheck
        1% fontd
        0% SystemUIServer
        0% MicrosoftMouseHelper
        0% imagent
    Top Processes by Memory:
    102 MB   com.apple.IconServicesAgent
    78 MB    Google Chrome
    66 MB    mds_stores
    57 MB    ReportCrash
    45 MB    Finder
    33 MB    Notes
    29 MB    Dock
    29 MB    WindowServer
    25 MB    mds
    25 MB    Google Chrome Helper
    Virtual Memory Statistics:
    1.48 GB  Free RAM
    1.05 GB  Active RAM
    1.09 GB  Inactive RAM
    383 MB   Wired RAM
    1.33 GB  Page-ins
    0 B      Page-outs
    The user was also asked to find the latest panic report in Console.  I can't see any panic reports.  There are a number of .diag logs within System Diagnostic Reports, and one .crash log.
    I have found the following within Diagnostic and Usage Messages: (apologies if these aren't helpful)
    25/11/2013 18:04:04.416 DumpPanic[53]: com.apple.message.domain: com.apple.crashreporter.writereport.panic
    com.apple.message.signature: Kernel
    com.apple.message.signature2: UNBUNDLED |||
    com.apple.message.signature3: UNKNOWN
    com.apple.message.result: noop
    com.apple.message.summarize: YES
    Sender_Mach_UUID: 1C103BA1-38C0-3F6A-9431-5239C47ED2A4
    25/11/2013 18:13:56.651 ReportPanic[272]: com.apple.message.domain: com.apple.ReportPanic.matchedpanic
    com.apple.message.action: not matched and frequent
    com.apple.message.panic_id: not matched
    Sender_Mach_UUID: 9A39CD52-406C-33F5-A1C6-E8D8FCD836D5
    Any help would be much appreciated.
    Thanks in advance.
    Daniel

    here is another one minutes after....as soon as i opened a new safari tab it crashed....
    Anonymous UUID:       AAA586DF-348E-29AE-117F-833700E77430
    Fri Dec  6 21:39:53 2013
    panic(cpu 0 caller 0xffffff7f94b53fac): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80b210c000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 0), Frame : Return Address
    0xffffff808e3b2ca0 : 0xffffff8012822f69
    0xffffff808e3b2d20 : 0xffffff7f94b53fac
    0xffffff808e3b2df0 : 0xffffff7f9321c53d
    0xffffff808e3b2eb0 : 0xffffff7f932e8d9e
    0xffffff808e3b2ef0 : 0xffffff7f932e8dfc
    0xffffff808e3b2f60 : 0xffffff7f9356d5be
    0xffffff808e3b3090 : 0xffffff7f9330cd41
    0xffffff808e3b30b0 : 0xffffff7f9322308d
    0xffffff808e3b3160 : 0xffffff7f93220bae
    0xffffff808e3b3360 : 0xffffff7f932224d7
    0xffffff808e3b3430 : 0xffffff7f9417927a
    0xffffff808e3b3510 : 0xffffff7f94176601
    0xffffff808e3b3590 : 0xffffff7f941770cd
    0xffffff808e3b3610 : 0xffffff7f94177954
    0xffffff808e3b3750 : 0xffffff7f941783e0
    0xffffff808e3b3880 : 0xffffff7f941a9cb4
    0xffffff808e3b38c0 : 0xffffff7f941aa9dd
    0xffffff808e3b3900 : 0xffffff7f941a4550
    0xffffff808e3b3a70 : 0xffffff7f941a4ecc
    0xffffff808e3b3ac0 : 0xffffff7f941a0761
    0xffffff808e3b3af0 : 0xffffff7f9419b558
    0xffffff808e3b3b20 : 0xffffff7f94183e64
    0xffffff808e3b3b70 : 0xffffff8012ccccda
    0xffffff808e3b3b90 : 0xffffff8012ccd83e
    0xffffff808e3b3bf0 : 0xffffff8012ccb28f
    0xffffff808e3b3d40 : 0xffffff80128b6008
    0xffffff808e3b3e50 : 0xffffff8012826bb1
    0xffffff808e3b3e80 : 0xffffff80128139b5
    0xffffff808e3b3ef0 : 0xffffff801281e003
    0xffffff808e3b3f70 : 0xffffff80128c921d
    0xffffff808e3b3fb0 : 0xffffff80128f3e26
          Kernel Extensions in backtrace:
             com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f931cb000->0xffffff7f9343afff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f92eba000
                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f931bb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f93178000
             com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f93445000->0xffffff7f936f1fff
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f931cb000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f92eba000
             com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f94b46000->0xffffff7f94b58fff
                dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f94b3e000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f93124000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f92eba000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f93178000
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f94b41000
             com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 4149000->0xffffff7f94213fff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f92eba000
                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f931bb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f93178000
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f931cb000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    13A603
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000012600000
    Kernel text base: 0xffffff8012800000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 744154898772
    last loaded kext at 266823781871: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f94c68000, size 65536)
    last unloaded kext at 385193932731: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f94c68000, size 57344)
    loaded kexts:
    com.intel.kext.intelhaxm          1.0.7
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AGPM          100.14.11
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDA          2.5.2fc2
    com.apple.driver.AppleMikeyDriver          2.5.2fc2
    com.apple.GeForceTesla          8.1.8
    com.apple.driver.AppleMuxControl          3.4.12
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleIntelHDGraphics          8.1.8
    com.apple.driver.AppleIntelHDGraphicsFB          8.1.8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.SMCMotionSensor          3.0.4d1
    com.apple.driver.AppleUSBTCButtons          240.2
    com.apple.driver.AppleUSBTCKeyboard          240.2
    com.apple.driver.AppleUSBCardReader          3.3.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.AppleIRController          325.7
    com.apple.iokit.SCSITaskUserClient          3.6.0
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
    com.apple.driver.AirPort.Brcm4331          700.20.22
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.5.2fc2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.driver.AppleHDAController          2.5.2fc2
    com.apple.iokit.IOHDAFamily          2.5.2fc2
    com.apple.driver.AppleGraphicsControl          3.4.12
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8
    com.apple.nvidia.classic.NVDAResmanTesla          8.1.8
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.AppleUSBMultitouch          240.6
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IOEthernetAVBController          1.0.3b3
    com.apple.driver.mDNSOffloadUserClient          1.0.1b4
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    com.apple.kec.pthread          1
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    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9500420ASG, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: Built-in iSight
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Internal Memory Card Reader
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus:

  • I forgot my passcode, so I was unable to access my phone. I then tried to restore it, but it has frozen during the process. It won't connect to my mac again and I can't stop the process because my lock button is broken. What do I do?

    I forgot my passcode, so I was unable to access my phone. I then tried to restore it, but it has frozen during the process. It won't connect to my mac again and I can't stop the process because my lock button is broken. What do I do?

    My first advice is "Back up the device, then have it replaced."  Second item of advice, "Don't forget your passcode."
    One of the purposes of the lock button is to recover from certain software failures.  Without the lock button, such a recovery is nearly impossible.  My advice would have served you best when the malfuction first developed, not after you forgot your passcode.

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