Unable to access contact center simulator

All,
I have done the required conifg steps to set up CCS(Contact Center Simulator). These include:
3.1.2.1     Defining CMS Profile
3.1.2.2     Defining CMS System
3.1.2.3     Defining HTTP Connection (Tested sucsessfull follwoed note 841873)
3.1.2.4     Maintaining CMS Connection
3.1.2.5     Assigning CMS System to CMS Profile
When I try to access the CCS using the following link http://<hostname>:<port>/ccsui/CSSUIStart.jsp
I get the follwoing error
The requested resource /ccsui/CSSUIStart.jsp is not available
  Details:   File [CSSUIStart.jsp] not found in application root of alias [ccsui] of J2EE application [sap.com/tcbcbici].
Any help on this would be rewarded.
Ani

Have you tried your SIM in another phone to see if the SIM might be faulty? 
Ray.

Similar Messages

  • BCB Contact Center Simulator

    Hello Gurus,
    I have a situation to demo the Telephony functionality to my client.
    What is the configuration i need to do for setting up BCB application in CRM application?
    What is the authorization object or role i need to have to access Contact Center Simulator in BCB application.
    All your help is highly appreciated and valued.
    Regards
    Amar

    Hi Amar,
    Just follow the steps described in Stephen Johannes weblog located here:
    The specified item was not found.
    Please note that you need CRM java stack to be installed.
    Kind regards and good luck!
    Garcia

  • Contact center simulator

    Hi Experts,
    I want give a demo to the client CIC on IDES. For this I came to know about the Contact center simulator. Can any one help me out to tell the process of installing this simulator or any supporting document or link will be helpful....
    When I am checking in google I got one Link by Stephen Johannes but those link are not working......
    Regards,
    Sap Adherent.
    Message was edited by: Sap Adherent

    Hello Sap Adherent,
    Stephen Johannes blog is the best source of information on this. I had a look and can see the link for the ICI Overview is broken.
    You should be able to access this now at Integrated Communication Interface -  Using Java - SAP Library
    I hope this helps!
    Kind Regards,
    James

  • Contact Center Simulator Error

    Hello experts,
    I am trying to simulate the Contact Center simulator in one of our test systems. When I try to access the simulator using
    http://<hostname>:<port>/bcb
    The browser is giving the error
    Service cannot be reached
    What has happened?
    URL http://host_name/bdb call was terminated because the corresponding service is not available.
    Note
    The termination occurred in system XXX with error code 404 and for the reason Not found.
    The selected virtual host was 0 .
    What can I do?
    Please select a valid URL.
    If you do not yet have a user ID, contact your system administrator.
    ErrorCode:ICF-NF-http-c:000-u:SAPSYS-l:E-i:HOST_XXX_00-v:0-s:404-r:Notfound
    HTTP 404 - Not found
    Your SAP Internet Communication Framework Team
    All the services are active only. which service I'm missing to activate? OR am I missing any other settings?
    Please advise.
    Thanks,
    Pandu

    Hi,
    The Contact Center Simulation runs on the J2EE stack so you need to know your J2EE HTTP port and include that in your URL.
    http://<server>:<J2EE Port>/bcb
    The J2EE port is different from the HTTP/S port.
    Check with your basis team to know you J2EE port.
    Regards,
    Joost

  • Contact Center Simulation Steps

    HI All,
    I am trying to simulate CCS , by following a blog /people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup .
    I have acccessed BCB via http://<javahost>:<javaport>/bcb , but once i am into the screen,it asks to login as admin . i tried logging in with my usual user id , but its not allowing me and hence not able to simulate the phone call.
    Any help or any other approach of simulating the call
    Many thnx in advance
    Chandu

    Hi Chandu,
    If you add the SAP_J2EE_ADMIN role to your user account, you should be able to log into the simulator.
    Sincerely,
    Glenn
    Glenn Abel
    Covington Creative
    www.covingtoncreative.com

  • Contact Center Simulator (CCS) agent details

    hi friends
    When i use the Contact Center Simulator (CCS) and click on Agents to see the total number of agents who are logged on and available it displays
    "Currently no agents are logged on to CCS".
    I dont know where is the problem can any one help me as its a urgent requirement to test the working.
    Do i have to assign and channel seperately to agent also if so how plz help us?
    Thanks & Regards
    Pulkit

    Hello Pulikt,
    Do the following :
    Step 1.) Open up the IC Web client, log into it by using your CRM system user and ensure that the telephony channel is selected. Select Work mode : Ready using the radio button.
    Step 2.) Choose refresh on the CCS Agent Over view page.
    Hope this helps in solving your problem.
    Regards,
    Khushboo

  • Contact Center Simulator - Authorization

    Hi,
    we have activated contact center simulator, however when we try to run it in the BCB/CCS administration page, we can't login and get "Cannot authenticate the user" message prompted.
    any lead is really appreciated.
    thanks
    JD

    Hey Kevin,
    could you be so kind to share your solution?
    Thanks in advance,
    Wladimir

  • Why unable to access contacts saved to sim memory ...

    Hi
     I Have Nokia 5800 XM With software Version V 60.0.003
     on day when i try go to Contacts i find this messag
    unable to access contacts saved to sim memory
    Why this !!!!!
    P.S.
    Num1:the network coverage 100% and i can make calls Too
    num2:when i restart the phone and try again i find my contacts
    num3: i have tryed to change the sim card but in vain
    num4: sorry for my english

    Just thinking freely here...
    I have noticed that actually Windows 7 in different occasions "don´t like" formated memory cards by phones instead of windows own formating tool.
    Well, have seen this a couple of times over the years....well, just a thought here...perhaps not helpful at all....
    Nokia says that the phones should be formated inside the phone instead of operatings system of computers...
    PS I am syncing over the air with Fumanbol, such as contacts, calender, notes and todo....and outlook on the pc:s..like it clean....never bother the simcard or speciality folders...  DS
    Nokia 808 again (delight Belle), Nokia E7 and X7 ( again, all on Delight Belle...after some time on Nokia Lumia 925 (retired), 1020 (not that great)and Lumia 820 (Replaced my router at home, great for internet sharing).., N9 The best device ever (use it as much as Lumia 1020), Nokia 700 (Sport Phone/My Love :-) ) Nokia 701, Nokia E6 (Should have a follow-up from Nokia among with larger screen, NFC, Autofocus), Lumia 800 (Retired After 6 weeks), -Sports Tracker-Nokia Internet Radio-Handy Safe-Skype-Bambuser-Screenshot app pro-fMobi-ComingNext-Manual TaskSwitcher-jagiTimer-Easy StopWatch-Boldbeast-Equalizer-Financial Calculator-WiMP Music-YTasks-Davi-Thumbnail Folders-BizCalendar-Tiny7-Situations-nn reeder-Sport Timer-CameraLover-CameraPro-GrabRadio-LiveScore-Poddi-Gravity-SkyFilesPro

  • Error with the Contact Center Simulator

    Hello All,
    I am trying to use the Contact Center Simulator (CCS) with the IC WebUI in SAP CRM 7(IDES).
    I have done all the settings as per SAP Help and the Blog: How to Configure Contact Center Simulator User Interface (CCSUI)n
    When i try to use the CCS i am running into a issue.
    This is the sequence of steps - 
    1 - I start the CCS and then then i login to the IC WebUI and in the CCS i can see the Agent with status "Not Ready".
    2 - I change the status in the IC WebUI to "Ready"  but the status in the CCS doesnot change to "Ready" and remains "Not Ready"
    Tried installing different version of JRE (1.4.xx and 1.3.xx) but no change.
    Activated the ICI trace and the error message is see in the ICI is
    Http Outgoing Request - Http/1.0 401 Unauthorized
    Logon Failed
    Call of url http://<servername>:8004/sap/bc/bsp/sam_sess_queue/sam_session_queue_cntrler.do terminated due to error in logon data
    Note
    Logon performed in system <systemname>.No logon data provided.
    I checked SICF and all the required services are activated.
    So not sure whats the cause of the error.
    Any help/suggestions will be greatly appreciated.
    Cheers
    Subu

    Hi Subbu,
    I have a similar problem , I'm able to view in CCS this message :  Currently no agents are logged on to CCS , how do we proceed forward , i logged to WEB UI and the status is Ready but i'm not able to see the same status in CCS..
    Appreciate if you can publish your solution in this thread ...
    Thanks,
    Satish

  • Unable to access contacts, messages, pictures etc ...

    Hi - I bought a nokia 300 because I can't use my smartphone at work, I have downloaded Nokia PC suite and transferred my data from my faithful but dying E51.....I uploaded the data onto the Asha 300 and it was apparently successful according to PC suite, the phone says it has all 670 contacts, but I can't access any. The sim only holds 200! Help / advise would be greatly received.

    Yes i have done all that and still no joy!!

  • Contact Center Simulator & IC WebClient

    Hi all
    I'd like to use CCS to run some tests with IC WebClient scenario.
    What I'm doing is the following:
    1) I start WebClient application, log on with an authorized user, choose the proper profile, ensure that telephony channel is selected and Select work mode Ready
    2) I start the CCS, verify that my user appears in the Agents Overview page with workmode Ready and than choose Telephony/Simulation. At this point I specify a telephone number (from), select the number that identifies me (to) and press button "Call Agent"
    At this point I expected something to happen in the WebClient but it is unchanged.
    I followed the Best Practices (building block C78) to set up the scenario in a development system.
    Can anyone suggest me what to check ?
    Many thanks

    Hi Christian,
    First of all, look at the following oss notes: 790596, 787085, and 721008.
    They contains interesting hints, but my system was recently upgraded.
    The problem I experienced was due to wrong syntax for the caller thelephone number. I found the solution just running many test...
    Example:
    I have an business partner with phone number 0101020001 set within its master data. I used that number for simulation, but it does not work: you have to add the "+" character, that is, the number of the caller I use now for simulation is +0101020001...and it works !
    To be honest I did not care about the phone number, I expected a problem due to missing customizing or a bug somewhere.
    Hope this solve your problems
    Alessandro

  • CUIS Contact Center Reporting Error

    I was getting this error on CUIS Reporting tool. I have developed a report using Database Query. My query runs successfully on SQL Server, but its making error in front end. Could anyone have solution on this?
    Thread was being aborted. at System.Threading.Thread.AbortInternal() at System.Threading.Thread.Abort(Object stateInfo) at System.Web.HttpResponse.End() at System.Web.HttpResponse.Redirect(String url, Boolean endResponse) at ViewerLauncher.Page_Load(Object sender, EventArgs e)
    Thanks,

    Hi,
    The Contact Center Simulation runs on the J2EE stack so you need to know your J2EE HTTP port and include that in your URL.
    http://<server>:<J2EE Port>/bcb
    The J2EE port is different from the HTTP/S port.
    Check with your basis team to know you J2EE port.
    Regards,
    Joost

  • Nokia E52 unable to acces contact menu

    I'm unable to access contacts menu from menu>contacts or from button which i had assignet contacts menu. When i select contacts it only only the menu name "contacts" appears on top for 1 second and is returning to initial menu.

    Is the situation same if you reboot the phone ? If it remains that way, then back-up your data and try a Factory Restore ..(Menu-->Ctrl. Panel-->Settings-->General-->FactorySettings.. )

  • In Mavericks "Mail" I am unable to access the BCC: line or to put a contact on that line for sending.

    In Mavericks Mail I am unable to access the BCC: line for sending a blind carbon copy.  I open my Contacts list, select a person, and when I click on the BCC: box above in the Contacts window, the person is not entered onto a line in the email for receiving a BCC: and the BCC: line does not even appear.  Thoughts from all you experts out there?

    I managed to find the answer to my own question.  As shown in the screenshot below, the header field area on a new message contains a small lined box in the lower left corner of it.  If you click on the lined box, it allows you to customize the Header field, such as adding a BCC: line.
    Message was edited by: Radiation Mac

  • Im getting the following Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support

    I'M GETTING THE FOLLOWING ERROR
    Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support

    Error downloading Creative Cloud applications

Maybe you are looking for

  • How to extract a chart from a pdf scan  or raster

    I have a scanned to pdf page with a line chart that I need to get into Word.  How to do that?  Using plain CS for PS and AI, CS3 for Indesign, and Acrobat 8 Pro, and Word 2007. Thanks!

  • Burn Error (-1)

    hi there i hope someone can help me i have an iDVD project that consists of a menu & 10 slideshows with some audio files - total file size 0.4GB. when i try and burn it to DVD it goes through the whole encoding process - processing menu, slideshow &

  • Is a Nano easier to download on than a shuffle?

    Is a iPod nano easier to download on rather than an iPod shuffle? Does an iPod nano plug into the computer to download on? Please help me! samsam12 Windows   Windows XP   Windows   Windows 98  

  • How to convert Mpeg 2 to usable format for imovie

    I have been trying for months, and am completely frustrated. I have a 2x2.8 Ghz Quad Core Tower running 10.6.8.  I have all three imovies installed - Imovie HD, imovie 7.1 and imovie 9. All have the most recent updates. I had trouble importing severa

  • Do I have to buy two licences to use aperture on two MacBooks (mine and my wife's)

    Was wondering if I need to purchase two licences to have a copy of aperture installed on the two MacBooks we now own. I understand the limitations of working concurrently, but we might each want to use this produce at different times