Unable to access device memory

Hello there, 
I'm having trouble trying to access the device memory.
It's half full, but I haven't any files! I've tried a factory reset and a security wipe, but it still says that I've used up half the memory.
When I try and update my phones software, it tells me to "consider deleting or moving files". But there aren't any left to move!
I can't seem to access to device memory to see what these files are, when I check my memory usage it just says that there's 2.07gb of system files. 

I have also re-installed the Windows XP. still nothing.
If you have restored the hard drive to its original factory-new condition using the Toshiba recovery discs, then that means you have a hardware malfunction.
You can purchase a card reader that plugs into a USB port.
-Jerry

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