Unable to access ECC transactions from CRM using Transaction Launcher

Hi Folks, we are trying to create a booking request using VA11 from portal. For this we have configured transaction launcher in CRM which will connect to ECC system from portal and VA11 screen will be launched. For this we have done the necessary configuration in transaction launcher (Including RFC destination and logical system) and this is working fine in Dev system but not in quality system. We are able to see SAP screen with toolbar Menu and System but not the entire transaction (refer image below). Our questions here are,
1)     What user type has to be configured when connecting from CRM to ECC? (System, Communication data or any ohter)
2)     If this has to work with user as Dialog, is there any supporting document from SAP saying this should be Dialog user?
3)     Is there any other issue and need development specifically related BOR TSTC?
Warm regards and thanks in advance for your time.
Prasad

Hello JC,
Yes, it is possible . You have to create new work center link or Direct Link for the existing transaction launcher.
Transaction Launcher
Regards,
Ashik

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    Message was edited by:
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          et_customer_i        = lt_customer_i_buffer
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          document_locked      = 3
          no_change_authority  = 4
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          no_change_allowed    = 6
          OTHERS               = 7.
      IF sy-subrc <> 0.
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        wa_return LIKE bapiret2.
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        SELECT estat
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        ENDSELECT.
        CALL FUNCTION 'STATUS_CHANGE_EXTERN'
          EXPORTING
          CHECK_ONLY                = ' '
            client                    = sy-mandt
            objnr                     = lv_objnr
            user_status               = lv_estat
          SET_INACT                 = ' '
          SET_CHGKZ                 =
          NO_CHECK                  = ' '
        IMPORTING
          STONR                     =
         EXCEPTIONS
           object_not_found          = 1
           status_inconsistent       = 2
           status_not_allowed        = 3
           OTHERS                    = 4.
        IF sy-subrc NE 0.
          MOVE:
            equipment_status-equnr       TO wa_return-message_v1,
             'E'                         TO wa_return-type,
             ' Equipment Update failed'  TO wa_return-message.
          APPEND wa_return TO return.
        ELSE.
          COMMIT WORK.
        ENDIF.
        CLEAR wa_return.
      ENDLOOP.
    ENDFUNCTION.
    Thanks in advance.
    Best Regards!
    Sam.

    Hi,
    You can write similar to the below.
    CALL FUNCTION 'CRM_ORDER_READ'
    <b>DESTINATION  'DERCLNT200'</b>
    EXPORTING
    it_header_guid = lt_header_guid
    IMPORTING
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    et_customer_i = lt_customer_i_buffer
    CHANGING
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    error_occurred = 2
    document_locked = 3
    no_change_authority = 4
    no_display_authority = 5
    no_change_allowed = 6
    OTHERS = 7.
    Thanks
    Ramakrishna

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