Unable to access internet on initial setup (Macbook)

My internet service was activated yesterday and after following all the steps in the guidebook I was able to find my wireless network and enter in the password. It is showing that I am connected with full service however I have absolutely no access to the internet. I have called Verizon tech support three times and no one was able to really help me (one lady just kept telling me to plug and unplug the same cord). They said they would have someone work on the problem from a remote location and give me a call when it was fixed however it has been almost five hours since then. I was wondering if anyone else had problems when setting up to a Mac problem and if there is an easy solution (ie. maybe I need to change the settings on the Macbook?)

I have been a Mac user with Verizon for a number of years. I'm sorry I don't have an answer for you, but have this recent experience: Verizon used to have a number for Mac tech support but when I called it last month I found it it discontinued. I had to use the regular number, and the tech said they now handle both Windows and Mac. That is not good; Windows people are not Mac people. I asked them to help me with the setting changed Verizon said are required for MacMail. The tech was in the Philippines. He obviously did not know the Mac settings as he had to refer to manuals and another person for assistance assisting me. We were on the phone a LONG time for something that should have taken 10 minutes. Unfortunately, I allowed screen-sharing; I would not do that again. The outcome: my main email account stopped sending and receiving and now won't accept the password; and my sub-account doesn't send from my new computer. Fortunately it still sends from my old laptop. My sub-account webmail works, but my main account doesn't. I didn't call their tech support again yet as I was in the middle of a job and couldn't risk losing email altogether. Now I have to deal with them again. I am going to look for a new ISP, preferably local where I hope to get the customer service I need.

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MacBook Air unable to access internet

My MacBook Air is showing full strength on wifi but I cannot access internet. I have also tried to connect via Ethernet cable and iPhone hotspot and the problem persists. Please help

Power Cycle
Power off the router. Unplug it from the wall. Wait for few minutes.
Connect the router back to to the wall.
Power the router back on. Wait until all lights are lit properly. It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/HT1455

Unable to Access Internet Despite Adapter Showing "Connected".

Hi, I have a Lenovo "G"-Series notebook, Type 4446-38U which has suddenly stopped allowing me to access my internet connections. The PC is only about a month old. It is running XP Professional.
I have three connection options: 1) dial-up (using an onboard HDAudio Soft Data Fax Modem with Smart CP); 2) ethernet or Local Area Connection (using an onboard Broadcom Netlink Fast Ethernet); and 3) wireless (using an onboard Intel WiFi Link 5100 AGN) -- none of these components are showing that they have conflicts/problems in the System Properties/Device Manager.
At my home, which is located in a rural area where I can only get dial-up, I tried checking my e-mail last week (with Mozilla Thunderbird), but received an error notice stating that the e-mail server could not be found; it was the same issue, when I tried to get Norton virus updates (Internet Security 2009), XP updates on the Microsoft website (using Microsoft Updates with Internet Explorer), and simply accessing the web (using Mozilla Firefox) -- i.e., "Server Not Found." The odd thing is that I can not only hear the connection being made by the modem, but can also see that the device is 'Connected', when I check the connection in Control Panel/Network Connections. The following day at my office, I checked the other connection options (ethernet & WiFi), and found that I had the same problem -- i.e., they were shown as "Connected" in Control Panel/Network Connections, but I was unable to access anything on the web (e.g., e-mail, Google, virus/Microsoft updates, etc.). It's as if there is something blocking the internet connection to these programmes/utilities.
When I ran the Microsoft Networking Troubleshooter ('Diagnose Network Configuration & Run Automated Networking Tests), all the Network Adapters were shown as having passed. Ditto, when I ran the "Test a TCP/IP Configuration Using the Ping Command" -- pinging 127.0.0.1, the results showed 4 packets sent and 4 received.
I spent several hours on the phone with Lenovo Tech Support to no avail, and their instruction that I uninstall Norton Internet Security made no difference either. When they instructed me to open a Command Prompt and ping 192.168.1.1, the results showed that there were 4 packets sent and 4 received. When I was instructed to ping the IP Address for the wireless adapter, the results showed 4 packets send and 4 received. When I was instructed to ping www.google.com, the results showed that the ping request could not find the host www.google.com. Lenovo Tech Support stated that there was nothing further they could do, and that I needed to use a utility to set everything back to factory specs (i.e., have a utility programme erase everything on the hard drive and reinstall XP ... and even then I was told that there was no guarantee that would fix things, meaning that the PC would then have to be sent into their repair depot). Before I do this, I was hoping that someone here might know as to what's going on with my connection problems and how it could be fixed, without having to erase everything.
I would appreciate any insight or advice anyone might have. Thanks so much!
~ Jack

I did do a complete uninstall of Norton (i.e., didn't save any of the settings), but that didn't resolve the connection problem. I also turned off Microsoft's firewall as well, once Norton was uninstalled (it had been turned off, when Norton was installed, and once Norton was uninstalled, MS firewall defaulted back to an on/active status).
I also forgot to mention in my initial description of the problem and actions taken thus far to try and correct it, that I additionally tried the "ping" procedure described in paragraph five above in Windows Safe Mode with Networking, but was still unable to connect to the internet.

Unable to access Internet using a Mobile Network

Hello friends
I recently updated my SE Xperia mini pro 17i (2011 model) to ICS, initially there were some issues and I had to re-update it to finally get authentic interface of ICS. Even after the successful update I am unable to use the mobile network to access Internet, the only way is to use a Wifi instead. Can somebody please help me out with this issue?
Karan

The first thing I would advise doing is contacting your current network provider and have them send you through the relevant internet settings.
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Does MBP need to be connected to internet at initial setup?

Will it cause trouble to set up the internet connection later?
macbook pro 2.16GHz Mac OS X (10.4.6)

You don't need to be connected for the initial setup. The registration can be sent later.
MacBook Pro 2.16 Mac OS X (10.4.6) 100GB 5400rpm, 1GB RAM

Unable to access Internet from LAN - Cisco ASA 9.1(2)

Hi,
I have Cisco 5515 IOS 9.1(2). I had configured out-to-in rule with 'ssh' and able to access the Internet server, but the same server is unable to access the Internet. Not sure what i am missing here. Please look in to the configuration below and suggest.
10.4.20.2 is the host i am trying to access the Internet and it fails, but able to 'ssh' to this IP from the internet.
ASA Version 9.1(2)
interface GigabitEthernet0/0
description OUTSIDE
nameif outside
security-level 0
ip address 1.1.1.1 255.255.255.248
interface GigabitEthernet0/1
description BACKUP
nameif backup
security-level 0
ip address 2.2.2.2 255.255.255.248
interface GigabitEthernet0/4
description INSIDE
nameif inside
security-level 100
ip address 10.4.20.1 255.255.255.0
boot system disk0:/asa912-smp-k8.bin
ftp mode passive
clock timezone PT -8
clock summer-time PT recurring
dns domain-lookup outside
object network 2.2.2.4_10.4.20.2
host 10.4.20.2
access-list out2in extended permit icmp any any inactive
access-list in2out extended permit ip 10.4.20.0 255.255.255.0 any
access-list out2in_bkp extended permit icmp any any inactive
access-list out2in_bkp extended permit tcp any object 2.2.2.4_10.4.20.2 eq ssh
pager lines 24
logging enable
logging timestamp
logging standby
logging monitor debugging
logging trap debugging
logging history debugging
logging asdm debugging
mtu outside 1500
mtu backup 1500
mtu inside 1500
mtu management 1500
no failover
icmp unreachable rate-limit 1 burst-size 1
asdm image disk0:/asdm-713.bin
asdm history enable
arp timeout 14400
no arp permit-nonconnected
object network 2.2.2.4_10.4.20.2
nat (inside,backup) static 2.2.2.4 net-to-net dns
access-group out2in in interface outside
access-group out2in_bkp in interface backup
access-group in2out in interface inside
route outside 0.0.0.0 0.0.0.0 1.1.1.2 10 track 100
route backup 0.0.0.0 0.0.0.0 2.2.2.3 20 track 101
timeout xlate 3:00:00
timeout pat-xlate 0:00:30
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00
dynamic-access-policy-record DfltAccessPolicy
user-identity default-domain LOCAL
aaa authentication ssh console LOCAL
aaa authentication http console LOCAL
http server enable
http 192.168.1.0 255.255.255.0 management
http 0.0.0.0 0.0.0.0 outside
http 0.0.0.0 0.0.0.0 backup
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart warmstart
sla monitor 100
type echo protocol ipIcmpEcho 8.8.8.8 interface outside
sla monitor schedule 100 life forever start-time now
sla monitor 101
type echo protocol ipIcmpEcho 8.8.4.4 interface backup
sla monitor schedule 101 life forever start-time now
service resetoutside
crypto ipsec security-association pmtu-aging infinite
crypto ca trustpool policy
track 100 rtr 100 reachability
track 101 rtr 101 reachability
telnet timeout 5
ssh 0.0.0.0 0.0.0.0 outside
ssh 0.0.0.0 0.0.0.0 backup
ssh timeout 60
ssh version 2
ssh key-exchange group dh-group1-sha1
console timeout 0
dhcpd address 192.168.1.2-192.168.1.254 management
dhcpd enable management
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
ntp server 123.108.225.6 source outside
ssl encryption rc4-sha1 aes128-sha1 aes256-sha1 3des-sha1
username xyz password ***** encrypted privilege 15
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum client auto
message-length maximum 512
policy-map global_policy
class inspection_default
inspect dns preset_dns_map
inspect ftp
inspect h323 h225
inspect h323 ras
inspect rsh
inspect rtsp
inspect esmtp
inspect sqlnet
inspect skinny
inspect sunrpc
inspect xdmcp
inspect sip
inspect netbios
inspect tftp
inspect ip-options
service-policy global_policy global
prompt hostname context
no call-home reporting anonymous
Cryptochecksum:9b63e3cfc9f98800d2bb3efa34c75906
: end

Hi Anand
Could you please do a packet tracer on the Asa?
Packet-tracer input inside icmp 10.20.4.2 8 0 4.2.2.2 detailed
Are you able to ping 4.2.2.2 from the server ?
Please use the following command
"fixup protocol icmp"
And then check whether you are able to ping the Internet.
Regards
Aditya

Ipad is connected to the wifi but unable to access internet or receive mail.

Recently set up new broadband connection. Wifi set up and iphone, computer all able to connect to wifi and internet. Ipad recognises old networks and able to connect for wifi access, but for this new connection I am able to connect with the ipad but it does not seem to be able to receive or transmit any information, hence I am unable to access any internet, update any apps or check my email. Can anyone help? I've tried rebooting the system, forgetting the network and shutting the ipad off, all to no avail!

I've rebooted the router, I've made the ipad forget previous settings, rebooted the ipad, called the useless talktalk technical help. I have used this ipad previously with a previous talktalk connection. I'm not sure why this time I can't connect - perhaps its the security setting on the new router that isn't competible with the ipad? I'm using a D-link DSL-3680 router if that helps

Able to backup to Time Capsule - unable to access internet

I have the following devices that need to connect to the internet using the Time Capsule:
1) iMAC purchased in 4/09 - need to access internet wirelessly;
2) MacBook Pro - 5 years ago; and - need to access internet wirelessly;
3) Lenovo laptop with Windows XP - work assigned laptop - need to access by ethernet, tunnel into work with iPass.
4) Apple TV -just connected today - am able to get my music, but haven't been able to access iTunes store.
My cable modem is a Motorola. If the model # is important, I can get it, I'm just too tired right now.
I installed the Time Capsule this morning, was able to configure it to my iMac and back it up; then was able to connect to the internet until I tried to set up the MacBook Pro. During that configuration Airport Utility diagnostics instructed me to disconnect the modem and I lost connection with the iMac and never was able to get a connection with my MacBook Pro. I don't even want to think about the Lenovo laptop until I get the MAC's worked out.
I have no spaces or dashes in the names of my MacBook, iMac, Time Capsule or Apple TV, I've been at this for over 14 hours and I'm exhausted.
My cable modem connects to the Time Machine WAN port; and I have a cable connected from a Time Capsule ethernet port directly to my Lenox laptop.
I have not tried to connect my Linksys wireless router to the Time Capsule.
I had to disconnect the Time Capsule and reconnect my Linksys router to get back on the internet to read all the discussions which are not helping me.
HELP!

This issue has been resolved...talk to someone at Apple and we had to unplug the broadband coax cable and finally got it up and running.

How to access internet users information from MacBook shared internet?

Hi ,
I want to know about the users information who use the shared internet connection from my MacBook. My MacBook works as WiFi hotspot for different devices, I need to know about their usage from MacBook as statistics or etc ?
OR
Please guide me how can I access information of all the devices, how much they are using, when the connect with the hotspot (MacBook shared internet), ?
Could it possible to access what they are browsing ?
Your guidance will be appreciated.
Thanks in advance : !

Ansar,
A source group or "group" is what you need to configure on the CSS in order for the backend servers to initiate a connection outbound on the CSS. It would be helpful if you could email me directly a piece of your config. Specifically I would need the "service" section in terms of which servers need outbound access as well as the content rules you have configured and the ACL section to confirm you are not blocking anything.
As an example.
If you had
service pete
ip address 1.1.1.1
active
content pete
add service pete
protocol tcp
port 80
vip address 2.2.2.2
active
group pete_out
vip address 2.2.2.2
add service pete
active
So what happens is when the service makes an outbound connection, the source ip address is now the vip address. When the return packet comes back, the CSS recognizes it and gets it back to the backend server.
You can also apply a source group via an acl as another option.
Regards
Pete..
[email protected]

Unable to access internet via Airport Express

Hi. I'm have trouble connecting to the internet using my Airport Express.
When I plug in my DSL modem to the unit, I get the solid green light. My Macbook is able to connect to the airport, and to other computers on the same Airport.
However, none of my computers are able to reach any internet sites. They were even unable to directly ping a remote IP address. However, if I plug my DSL modem directly into my Macbook, bypassing the Airport, it correctly connects to the internet, which leads me to believe the problem is with my Airport.
A couple of oddities which I don't know if they are normal. First, in my MacBook's network prefs, the DNS box is blank. However, I'm connected via DHCP, so I didn't know if that'd matter. In the airport configuration app, under internet, it's also using DHCP, but the box is empty, with the same address as the router (192.168.1.1) greyed out next to it. The IP address is 192.168.1.5. This number is rather different than when I connect to my DSL router directly on my MacBook.
I'm running what I believe to be the newest firmware (6.3).
Any ideas anyone?
Thanks,
Nathaniel

Hi,
I solved the problem using the airport express firmware 6.1.1. and erasing all favourites networks in network pref panel to create new ones. You may also check the keychains utility (applications -> utilities). If there is several times the same pass, just keep the latest and erase the others.
Hope my english is understandable...

Unable to access internet via my airport extreme base station

I have an AirPort Extreme Base Station which is hard wired to a Mac and which communicates wirelessly to a Mac in another room. My internet access is via comcast. Direct connection from this computer to my modem works fine, but not if I go through the AirPort. The LED lights of the AirPort indicate normal network activity, (flashing/on/flashing). I have tried disconnecting and reconnecting everything and rebooting the computer. The system has been working normally through the AirPort until today.

I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
(OPTIONAL) Disconnect the AirPort base station from the Internet broadband modem.
(OPTIONAL) While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
(OPTIONAL) After the base station resets, go ahead and power it back down.
(OPTIONAL) Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
Power-up your computer(s).
In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

Wireless clients unable to access internet on new WRT54G - Help!

I have multiple wireless clients that cannot access the internet. They all get valid IP addressing. I can ping the router. But I can't access anything on the internet. I just setup this router and I do this sort of stuff for a living and I give up. It shouldn't be this difficult. Two of the clients are Vista and the other is XP. Again, the connection to the router is perfect. I just can't access anything beyond the router. The single wired client works fine. Help!

Thanks... I've tried that. All of these hosts were actually working just fine with my old DLink router, but that router died over the weekend, so I replaced it with the Linksys. For the life of me, I can't see any reason why these hosts can't route out to the internet.

IPad & iPhone 4s unable to access internet on wi-fi

My iPad and iPhone 4s (both on iOS 6.0.1) don't seem to be able to access the internet on my home wifi network (WPA). My iPod Touch (also iOS 6.0.1) works just fine with the network. This is the first time it's happened, I've reset network settings multiple times on both devices to no avail.
They both connect and access fine on other wifi networks.
They automatically sign into the home network as usual but browsers and apps always time out. What's even stranger is that on my iPhone I do get pop-up notifications (from Twitter and Facebook) when the phone is on standby but once I open the notifications the request times out :-(
No other Apple device or in the household is having an issue with the home wifi network.

Turn off "Smart Set Up" on the homehub. It can cause problems on mobile devices.
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

WRT610N unable to access internet Wirelessly.

Hello, i have resently purchase a WRT610N from best buy. I used the easy step installation from the CD to install the router, and things seemed to go well, but when i tried to connect with another computer in a room next to the router with a WMP54Gs, im am able to gain connection to the access point, but gain no internet connection. Also, when trying to connect wirelessly with this current computer with it's built-in wireless connecter, it still has the same problems. I have tried reseting both the router and the modem, and also even updated the firmware of the router. Are the any steps i might be missing in figuring out this problem?

If you have access to internet on a wired PC/Computer you need to adjust the wireless settings on your router...
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1
Leave username blank & in password use admin in lower case...
For Wireless Settings, please do the following : -
Click on the Wireless tab
2.4GHz Frequency :
-Here select manual configuration...Wireless Network mode should be mixed...
-Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
- Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WEP, Encryption should be 64 bits.Leave the passphrase blank, don't type in anything...
Under WEP Key 1 type in any 10 numbers please(numbers only and no letters eg: your 10 digit phone number) and click on save settings...
Please make a note of WEP Key 1 as this is the Security Key for the Wireless Network...
Click on Advanced Wireless Settings
Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304, Change the RTS Threshold to 2304 >>Click on "Save Settings"...
Now see if you can locate your Wireless Network and attempt to connect...
If you still could not connect to your wireless network/internet you may un-install and re-install the adapter drivers...
Un-install the Linksys Software...To re-install Insert the Linksys Setup CD into your CD-ROM drive, When the Welcome screen appears click Exit, Reboot the computer now...When the Hardware Update Wizard window appears, click Install the software automatically (Recommended) then click Next.
NOTE: The Hardware Installation screen may appear indicating that the Adapter has not passed Windows Logo testing. Ignore the window and click Continue Anyway to proceed with the installation since the Adapter has been tested and found to work with Windows XP.When Windows has finished installing the driver, click Finish.Goto Control Panel and double click on Network Connections...Right click on Wireless Network Connection and select View Available Wireless Networks"- If you see your wireless network in the list, highlight it by 'single' clicking on it- Now click on the 'Connect' button below- If your wireless network is secured, it would ask you to provide the network key- Provide the wireless network key and confirm it again in the confirmation box and click "Connect".It should work...

Unable to access internet on initial setup (Macbook)

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