Unable to access original serial number
Hi
I've got Logic 8 and Logic Studio Upgrade.
My macbook white died after 6 or 7 good years and I now have a new MBP and trying to to do a fresh install of Logic.
Unfortunately it's asking for the original Serial No (Logic 8) which is in storage in UK and I'm living in Dubai, UAE.
Both products are registered with Apple in my name so does anyone have any idea of a way round this?
Can't seem to find a way to contact Apple through the website any more as presumably they should be able to help?
Thanks in advance,
Tom
Hi Bob The Brit,
I believe the reason why you are getting the validation error is because you have purchased an upgrade license and on the other hand I am not able to find an upgrade license under your account. Best bet is to contact our support and they should be able to get the best option for you.
Contact Customer Care
Cheers,
Kartikay Sharma
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Hi rehe,
Please check the KB: Find your serial number quickly to find your serial number.
You can contact our chat support for help in retrieving your serial number: Serial number and activation support
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Hey beccac85068042,
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then you are using the wrong number or there's a connection issue. your serial number is 6 groups of 4 numbers.
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I just re-installed Logic Pro on my new Mac, but upon launching, it asks me for serial #. Apparently, I'm using the "upgrade" serial, so after I put in the number, it says "Please enter your original serial number, or insert your logic XSkey". I've searched my big Logic 8 box, but all I have are manuals and disks, with no serial #. I can't find the old dongle either, since I've been using without it on my previous computer. How do I get past this?
Thanks for that post Bee Jay,
Just tried doing this, didn't work, after closing logic and re-opening without the XSKey it brings up the same 2 boxes, first to insert my upgrade serial and then the original serial. I really hope there is going to be an upgrade to fix this problem as otherwise it looks like ill be stuck with XSKey after all.
Message was edited by: Ern dsm
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